My Valentine's Day was made wonderful, first by my husband and second by Pollard's Florist. They…read moreare already my favorite florist in the area by always sending the freshest and most beautiful flowers and arrangements. Now, I have yet another reason for loving them which is their customer service. The gorgeous dozen red roses delivered to me on Valentine's Day had apparently fallen over during delivery, leaving two roses broken and the arrangement a bit off. I contacted Pollard's by email soon after the delivery only to give them a heads up that they might have a problem with a delivery driver. I did not want to see their reputation ruined by a bad review from a less appreciative customer. I did not request a replacement arrangement. I was fine to leave the situation as it was. But they actually sent me out a new arrangement. I was floored by it. Still can't believe that they did that on what is probably their busiest day of the year. What a wonderful thing for them to do! Unbelievable!!! I truly hope this review helps their business. I highly recommend them. They definitely are the best florist in my area. Please try them for your floral needs.

We had to coordinate my Dad's Celebration of Life service from Hawaii where we live. Pollards sent…read morea beautiful red/white/blue arrangement to honor veterans status. Truly professional and exceptional customer service

Ordered sympathy flowers to be delivered after researching several options in Newport News…read more Received order confirmation immediately that said email confirmation would follow. On scheduled date, still hadn't received email so I called listed phone number. Automatic response from phone company stating there is no business for that number & offered other options. So far credit card has not been charged. Thankfully.

My experience with Britt's was stellar. On prom day, I was so busy doing other tasks, I totally…read moreforgot I had to pick up my son's boutonniere and corsage for his date. When I realized my mistake I frantically called and no one answered. As I was panicking, the florist called me back and said "I just wanted to make sure you still needed your flowers." I nearly tearfully said yes, I know you are closed right now. And she said don't worry, get here when you can, I will be here. The flowers were beautiful but the customer service was gorgeous!!

I have gotten my wife a monthly arrangement of flowers for a few years, and this is the ONLY…read moreflorist I will ever use. The number one reason is the variety. If you crave a type, color, shape, species, or phase of flower, I am almost certain that they will have it, or a very close alternative. I have them match flowers to the monthly gifts I give my wife, and they nail it every time. The second reason is their exceptional communication. They reach out to me about my monthly purchase and give feedback on it's expected arrival and composition. It makes me feel like they are putting the care I hope into my expression of love. The third reason is their flexibility. I've gone into their shop needing an arrangement in an hour, and they put their best effort in as if I'd made plans for the purchase a week in advance. They never make me feel like I have to just take whatever is "in the fridge", like other flower shops do. I hated going into small shops and trying to explain to an teenager behind the counter about a specialty arrangement I'd like made when they might only know about roses and carnations. The fourth and final reason is their pricing. I am astounded at what they provide for the prices they charge. Their arrangements are fresh, exotic, and vivid, and they still beat those sad little bouquets you see at grocery stores. I have a standing account with Jeff's now as my exclusive florist, and I wouldn't have it any other way. If you are considering getting flowers for any event or purpose, large or small, I assure you this is the best option there is.

So my husband first went in there for our anniversary. Specifically said don't want a Christmas…read morearrangement want something for an anniversary told them what I like. Got a mid Christmas bouquet with a lot of Christmas tree stuff in there we didn't ask for. We told them all of this and said we are gonna buy one more time and the lady had the nerve to tell us to be more specific. How was that not specific to begin with? Now on top of the bouquet I got for valentines, I got on the 14th so has been FOUR DAYS and it's already wilting. We paid 80$ for something we could have had at Trader Joe's for cheaper and got fast food after.

Shoutout to Norfolk Florist for coming through like floral Avengers on my anniversary. I have the…read moreplanning skills of a goldfish and the panic of a man who definitely forgot to order soon enough. But these floral heroes didn't judge. They just smiled, worked their flower magic, and whipped up a bouquet so beautiful it made my wife tear up--which I think was from happiness and not the memory of last year's gas station roses. Fast, friendly, and full of blooming miracles. If Norfolk Florist ever starts offering "emergency husband support packages," I'll be first in line. Thanks again for saving the day--and possibly my future birthday privileges.

I ordered 24 pink roses for a valentine's day gift and what I received were faded, fully open,…read morewilting roses! (See pictures) These pictures were taken upon receipt of the flowers. I was offered half my money back but I wanted was a quality product for the exorbitant price I paid. I will never do business with Norfolk Florist again!

Beautiful arrangement to congratulate my daughter and her fiancée. Same day delivery and the…read morearrangement was more beautiful than the photo.

Very poor delivery and communication. Flowers for our anniversary were not delivered. I contacted,…read moreand spoke to Cathy 3 times to confirm the order (4:30, 5:00, and 5:30pm) and delivery status, each time being assured that it's on it way, it'll be there any moment. Last two times Cathy spoke to the driver to confirm and called me back - again it'll be there any moment. Finally, as we're leaving for our reservation at 6pm it's determined that the driver forgot the order and it'll be another 15 minutes. I cancelled the order. Luckily, my wife was less upset than I was. I assume you need to pay for "timed delivery" if you want good service. Yes, Cathy apologized and offered to redeliver at no cost on Monday but the anniversary was over. Too little to late.

A few months (2), my dad transitioned and the funeral home shared this floral shop with us to order…read morethe arrangements. The customer service from the time we walked in and selected the floral arrangements leading up to the service was amazing. The floral arrangements were beautiful and met our expectations during one of the hardest moments of our lives. Thank you for your kindness and the lovely flowers and the ribbons. Everything was so nice. Everyone shared how beautiful the flowers were and this was one less thing to stress about. I don't have pictures but please trust my judgment.

3 roses and several carnations for 99.00. Every co-worker agreed this is outrageous for size. I…read moreorder regularly from different vendors, never had a presentation this tiny. Flowers are pretty, but this was 120.00 with delivery.

I'm ashamed I never reviewed Floral Fashions after the beautiful work they did for my husband's…read moremilitary retirement ceremony. They made the process very easy. My husband needed a bouquet or two and they put together a stunning arrangement. My husband to this day still talks about how great it was to work with floral fashions and the arrangement they put together. The cost was right on point. It was not overly expensive. The store is conveniently located in a shopping center in a popular area of Poquoson . Parking is easy. If you're looking for flowers, make sure you check out floral fashions, you'll receive wonderful customer service and I hope you will also talk about the beautiful arrangements that they put together for you.

Floral Fashions is my "go to" when I have need of flower arrangements for special events. From…read moreweddings and funerals to novelty arrangements, I recommend their services! Friendly staff, too.

If you ever need flowers for any occasion, this is the place to order from!! Their flower…read morearrangement are always beautiful, whether you're looking for something small to an amazing, extravagant bouquet. I've received and purchased flowers many times from here and they have always exceeded my expectations. Great customer service and great products!!!

My boyfriend spent over $130 for a Valentine's Day delivery to my workplace, with clear…read moreinstructions and both of our phone numbers provided. The arrangement was delivered after my office had already closed. No one called to notify us that they were running late -- despite having both contact numbers. I live an hour away from my job and had to turn around halfway home to retrieve the flowers. Completely inconvenient and avoidable with a simple phone call. On top of that, we were charged $15 for a box of chocolates that retails for $4.99 at Lidl. That markup felt excessive and misleading. When I requested a refund due to the failed delivery timing, I was told to bring the flowers back to my workplace so they could pick them up -- which is incredibly unprofessional considering the mistake was on their end. Very disappointed in the lack of communication and customer service, especially for such an important holiday.

Someone sent a "Dish Garden" to us as a Sympathy plant and used the on-line service Ava's Flowers…read more Ava's flowers IS NOT a Florist, just an ordering service which takes a hefty percentage. What was ordered was Not Close to what this florist shop delivered. There was a clear picture on Ava's website of what should be included and missing was the Flowering plant (with matching bow) and the green plants weren't in a dish- just 4 green plants in tiny pots stuffed into a leftover Easter basket. (delivery was the week after Easter) The basket is warped on the bottom and does not even sit flat on the counter! This florist should be ashamed for what they delivered and should not be doing business with the Ava's Flowers group which is a scam!!! I have heard of others being fooled by this 'Sponsored' ad when a google search is done.

One is never sure what to expect on such a day for flower delivery as Valentine's Day. But this…read moretime, the flowers were fresh, the arrangement beautiful and exactly as ordered. We are not exactly local to Newport News, but we were called with a delivery time to make sure we would be there to receive the flowers. A great job and much appreciated! ERIC Williamsburg, VA