Place charges about double what they should. Massively over priced for underwhelming results do not go here.

I went to their store last minute to get a funeral flowers arrangement and they accommodate me nicely. It was beautiful and decently priced. Staff is nice, store smells good and clean. Definitely recommend! read more

Flower Lady - Florists Near Me - Virginia Beach, Virginia

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I was thrilled to receive flowers until I looked at the frayed plastic stem of the plastic fern in the middle of the vase. I'm sure my friend didn't intend to pay for plastic flowers! read more

So my daughter is 3000 miles away in Chesapeake Virginia, and due to covid I couldn't be there to see my first grandchild be born. My daughter is in an unhealthy relationship with her boyfriend and his mother. They made her pregnancy a nightmare. I wasn't certain if he would send her flowers so I thought that I would. Flying blind I googled florists. I absolutely refuse to use a tele service ever again after receiving the most horrible arrangement ever and I thought they were beautiful until my friend showed me a picture of what she ordered and what she paid for after she complained to the website they dispatched to another florist and had another arrangement sent which was incredible. So I'm really reluctant to use a website for long distance delivery So I stumbled onto The flower Lady and I saw this designer's choice option, but there weren't any photos of what the designer's choice might be. But the other arrangements are beautiful but I wanted something big and over the top because she just needed something special as she and my grandson. I wrote detailed description of the situation at hand as well as you know it's a boy and my my message and I asked her to please make it special and over the top because of that. Baby was born in the evening so the store was already closed when I logged on and I called at 9:00 a.m. my time and the flowers were already delivered and she said that she made it extra special and sent me a photo. I didn't ask for a balloon but I signed the card I love you to the Moon and back and she said we have one of those balloons so I added that to the arrangement. And it was the most beautiful arrangement with the prettiest blooms. And done within hours of them opening and it was already on its way to the hospital. The special care and attention that she gave was just incredible. If you have a need for florist in the Chesapeake Virginia Beach area you cannot go wrong with The flower Lady read more

Flower Lady - New baby flower arrangement - Florists Near Me - Virginia Beach, Virginia

I was very disappointed in the flowers. I purchased the premium sympathy flowers over the phone. I paid extra for the larger size and it looked basic at best. It was very small and had only a few flowers petals in the display; it was more greenery. I used the 20% online discount and got that off in the look too. Go somewhere else. read more

I ordered some flowers for my wife while I was out of the area. I am not a flower guy, so I didn't really know what I was looking for. I just gave a description of it being for congratulations and that I wanted it colorful. The lady on the phone was very polite and told me not to worry, she'd already had an idea in mind. I am pretty satisfied with the results. My wife said this arrangement is really big and she loves it. I recommend this shop to anyone wanting a beautiful arrangement made. read more

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I have been ordering from Bonnie and her team for well over a decade and they have never let me down. I've moved away from Hampton Roads and will continue to trust the Flower Lady with my arrangements for as long as they remain in business. Always pleasant, always willing to provide ideas, reliable, and my friends and family are always so pleased with their arrangements. Highly recommend! read more

My wife was going to file for a divorce...the staff here was all very great empathetic and provided a perfect flower arrangement Now I'm not divorced. read more

Local flower shop. The service is personal and catered to your liking. I received flowers from thee husband before and surprised with choosing my own flowers. Service was great as it was my 1st time going. They have arrangements ready to purchase. But I got my arrangements made. I recommend this place because it's always nice to connect to your community and experience the personal touch. I think the name says it all. You are guaranteed to have a nice experience because the company love what they do and that's what gives it the personal touch. read more

Flower Lady - Florists Near Me - Virginia Beach, Virginia

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I had a corsage that I thought I was ok with. The original corsage came from a different company. The day of the ball I decided that I hated the original corsage. I walked into "The Flower Lady" in Kemp's River shopping plaza without the corsage and told them what happened and what I needed. I asked if we could keep the slap bracelet from the original corsage but build a new one around it? I was told "yes, go get the corsage" I ran out and came back about 20 mins later with the corsage. The lady designing flowers in the back asked me what I wanted. I was so grateful that she would do this for me last minute--literally...that I gave her free reign. I told her what the dress colors were & she took about 30ish minutes and gave me a BEAUTIFUL corsage. This was my son's very formal with a date and he's 15 so I wanted everything to be perfect. I'm so grateful for this company and will use them for all of my flower needs from now on--so should you, trust me! read more

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Great flowers and beautiful arrangement sent. I definitely use the hen as often as I can

This business is wonderful! My boyfriend was out to sea but had a beautiful arrangement sent to me for Valentine's Day this past Monday. The arrangement itself was pretty, but the quality of the flowers weren't all great- some were bent over and shedding. I was just happy to have flowers, the thought was what counted. I received an email to do a review and just very briefly said it was a nice arrangement just wished the flowers themselves were in better shape. I didn't complain or make it sound like I was upset, but next thing I know I had a missed call and a voicemail from the flower shop, not only apologizing, but offering to remake the arrangement and have it sent out the next day. I was completely taken back in the best way possible. The new flowers were just delivered and I'm so appreciative. That is some amazing customer service! There are many amazing florists but this is a business that stands behind their work!! Thank you to everyone at the Flower Lady in VB read more

Flower Lady - The remade flower arrangement :) - Florists Near Me - Virginia Beach, Virginia

I'm not very happy with this place. My sister ordered flowers for a funeral and I was tasked to pick them up and deliver them to the wife of our deceased friend. This friend is someone whom my sister and I have known since we were kids, and for us it was important to provide even the smallest amount of respect for someone who passed suddenly and unexpectedly. Nina called and informed the lady taking our order what the flowers were for and informed her I'd pick it up. I was at work all day and knew I'd have to leave early to pick up the flowers and then head straight to the memorial service. To confirm I'd be able to stop in, the lady told Nina she was open until 6pm. Perfect - I'll leave work early at 5pm, pick up the flowers, then head to the memorial which began at 6pm. And if something were to come up, Nina gave the flower lady my cell phone number... win-win. As I had planned, I left work at 5 and went straight to Flower Lady. I arrived at 5:23pm and see the lights are off. I'm already thinking the worst but decide to park and pull on the door, just in case they were just waiting for me before they closed (Hampton Roads was preparing for a blizzard, but snow wasn't going to start until later in the evening, overnight). Nope, door was locked and no one was inside. They were closed for the day. Ironically, boldly posted on their door are their hours of operation, and sure enough it displayed that they close at 6p. So they closed early, they never called to inform me of their decision, and I'm without flowers. Talk about getting shafted. I went to the memorial service, paid my respects and temporarily put this behind me. But as I write this I can't help but be upset considering the circumstances. Flower Lady let Nina and I down. We spent good money on them and have nothing to show for it. And what's worse, a phone call could've changed everything, or they simply COULD'VE STAYED OPEN UNTIL THEIR POSTED CLOSE TIME. Then I wouldn't have felt slighted, in addition to the sadness I feel having lost a friend. Thanks for nothing, Flower Lady. I'll make sure to never recommend you. JV read more

I am a new costumer for life. Yesterday, I found out a dear friend passed away over the weekend. Her funeral is today. I stopped here, because it's very close to my house and is a small local business. The owners saw that I was upset, and offered to make an arrangement out of these two beautiful sunflowers. But, I declined because I would be laying these to rest with friend. I went to pay for them, and they refused to take my payment. I will never go anywhere else when I need flowers. Their are truly wonderful people in this world. Thank you Flower Lady! read more

Flower Lady - Florists Near Me - Virginia Beach, Virginia

In early September I stopped in to see what kind of flowers they had for centerpieces I had planned. I spotted a beautiful group of burgundy spray roses in the cooler, and was told I can special order them and they would be ready for me when I wanted to pick them up nearly a month and a half later, in mid October. I paid in advance in Sept for a dozen stems to pick up on a Saturday in mid-October. The lady who took my order and payment told me they would arrive approximately mid-week of the Saturday I was interested in pickup, to allow the buds to partially bloom. When I arrived on Saturday to pick them up, they were not there. I was told by a different employee who took my order that their wholesale supplier, Roy Houff Company in Norfolk had sent them moldy and sub-par flowers earlier in the week. If my flower order had or hadn't arrived earlier in the week and weren't sellable, regardless I should have been notified. They had all my contact information!! I needed those specific flowers for that afternoon for a reception. The accent colors for the decoration were based on that burgundy color I ordered, as well as the size for fitting into the vases submerged. I was interested in doing whatever it took to make sure my centerpieces were made, including driving myself to the wholesaler from Va Beach to Norfolk to get them. I was from out of state and was not interested in scrambling for substitutes or searching for other florists, especially when needing to adhere to a schedule that turned into a time crunch. Thankfully one of the employees, whose name I didn't get, was willing to let me follow him to the wholesaler and allow me entrance into the warehouse which is closed to private individuals. They of course didn't have the flowers anywhere in there that I needed either. They tried to appease me with bright red spray stems which was unacceptable, then offered me a more burgundy colored and larger flower. In attempt to make me feel better I was told that they were so much more expensive than my original order, but in the end, they were absolutely worthless to me as they wouldn't fit inside my containers. I give 2 stars only because there was an employee there willing to try to make it right, but it could have been simple to inform me even a day in advance about my flowers not being in. Customer service at this shop lacked. I could have salvaged something for my reception if even given one day's notice. Very disappointing experience and do not recommend this flower shop to others. read more

Thought I'd stop in to check out the selection of flowers. Looking for some unique flowers to photograph for my studio portfolio. I settled on some handsome lavender Dutch Iris's. The older woman that helped me was very helpful and gave me some useful tips to keep them from blooming to fast.....basically keep them in a cool place like the refrigerator. Hmmmm okay I will try it out. read more

Flower Lady - Florists Near Me - Virginia Beach, Virginia

We have been buying flowers from Bonnie for almost 10 years and I'm not exaggerating to say that every arrangement and bouquet is a masterpiece. Recently I was married and I knew there was no one else I'd rather have to do my bouquet and that of my bridesmaids. Bonnie provided me with a unique and gorgeous arrangement I will never forget! This small storefront is all heart, originality and creativity!! read more

I came in on a Saturday morning looking to speak with someone for a few floral arrangements for my wedding. I was asked to come back on Monday because the person who in is in charge of floral arrangements was not there. I return on Monday morning and as soon as I walk in I see a woman in the back, who looks almost annoyed that I am walking in. She does not come from the back where she is working and greets me from afar asking what she can help me with. I let her know I was looking for a few arrangements for my wedding (not a huge order at all) and she tells me it's not a good time to do a consultation because she is busy, but asks what day my wedding is. I tell her and she starts giving me reasons why it may not be feasible to fill my order, asking me when Easter was because it might be too close to the holiday. All the while she keeps repeating that she's busy and doesn't have time. At this point, I am completely turned off by the poor customer service and ask her if she just wants me to come back (knowing I have no intention of coming back). She asks me to return later on in the afternoon. I have no desire to give a place business that doesn't seem interested in treating me like they want my business. The last thing I need is for a vendor to make it feel like a burden in providing services to one of the important days of my life. read more

Very friendly customer service. I've used them twice for last minute arrangements and they were helpful with figuring out what I should get and how much to spend. They made the arrangements while I waited in just a few minutes. read more

Bonnie is a master at her craft. She's the family florist (never thought I'd write that, but it's true). Any major event, we all go to Bonnie to do our arrangements. She did my wedding, my sister's wedding, and every event in between. Not only is the flower selection and the pricing spot on, there's something to be said in service nowadays - remembers my name, asks how my son is doing, etc. Those are reasons to go back. Thanks, Bonnie! read more

From the beginning of my daughters wedding journey Bonnie has provided such personal first name service. I'm certain the wedding flowers will be gorgeous because of the personal care we've already received. Bonnie provides not only personal serve but very reasonable prices. I cannot thank Bonnie enough for the peace of mind my daughters amazing day will have equally amazing flowers. You can't go wrong coming to The FlowerLady! read more

Excellent service. Walked in to order flowers for a memorial. She was very professional, provided excellent ideas, visited the memorial site to do an assessment and created an incredible arrangement. When so far to find a particular flower and added it to the arrangement. Set up the flowers at the memorial and arranged other flower arrangements to create the right atmosphere. Highly recommend this business. read more

ordered flowers for my daughters graduation. did not want roses. ordered tiger lilies, when we picked them up they looked half dead, they were wrapped in clear cellaphane with the bottom just tucked up behind the bouquet, looked like a big blob? the "bow" was the ribbon they use for curling? very thin, i couldn't believe it! perhaps i did not make myself clear because they certainly know nothing about presentation. very, very disappointed for the price paid. read more

We commissioned the Flower Lady to do our company flowers which were sent to our employees in Virginia Beach. They did an amazing job and after reviewing all the flowers we unanimously agreed the ones done by the Flower Lady were the best. They were delivered on time and were breathtaking. Along with their friendly attitude, we will definitely be using Flower Lady again! read more

ordered flowers for my daughters graduation. did not want roses. ordered tiger lilies, when we picked them up they looked half dead, the "bow" was the ribbon they use for ? very thin, i couldn't believe it! perhaps i did not make myself clear because they certainly know nothing about presentation. read more