Not a good front desk experience- called and specifically asked if they accepted our insurance and…read morewas told 'yes'. Spoke to them again day prior. After a 90 minutes drive for both of us, we were greeted with a 'We do not accept ANY vision insurance; we may be able to bill your medical insurance & please sign a waiver for out of pocket expenses'. What a waste of our time and how inconsiderate when we asked about this when making the appt and were not told this until our arrival.

Best eye appointment I have ever had. The doctor and staff were very through and on time. Front…read moredesk staff was also great! I would highly recommend this office

Ordered a pair of computer glasses, after getting an eye exam from the connected office. They came…read morepromptly and are working well. Price was exactly as quoted up front.

Was in and out fast great service. And was half the price of lens crooks in Silverdale.read more

Made an appointment for eye strain. When I got there, the receptionist thought I was there because…read moreof a referral that was made nine months ago that I new nothing about. I told her to skip that referral appointment and just check me out for eye strain. I was called back to an exam room, and the optometrist (Van Orman) started treating me for the referral instead of eye strain. I stopped him and told him I was there for eye strain. He stopped, looked at the paperwork he received from the receptionist, and said he was doing what the paperwork said he was supposed to do instead of double checking with the receptionist. He insisted on continuing what her was doing (instead of checking for eye strain), so I got up and left the office. I was charged for the work that the optometrist started, which was not what I was there for. I paid it, but after I got home, I decided I should not have paid for services I didn't ask for. I contacted the vision clinic and asked for a refund. They wouldn't budge. I disputed the credit card payment with the credit card company, and they agreed that I should not have to pay for something I didn't ask for. So the credit card company refunded the entire charge. I went to this clinic when Dr. Thompson was there and he was terrific. As long as the current receptionists and doctor Van Orman are there, I will never go back.

The rudest receptionist EVER!!! Don't bother!!! I liked Dr Thompson, but refuse to be treated in…read moresuch a nasty, condescending manner!

Excellent service! I went in to try on frames and order contacts. The selection of frames is top…read morenotch with a variety of styles for all budgets. Laura (I think is her name) was super helpful and friendly and really went above and beyond in helping me. Will definitely return.

Extremely rude doctor.. just told me "my eyes were bad" and actually yelled at me. He would not…read moreexplain the details of what was wrong with my eyes when I politely asked. I can't believe a practicing doctor would actually treat a patient with so much disrespect. If you wanted to be treated with respect and care about the health of your eyes by going elsewhere.