Left our Mia who was less than a year old, 11 years ago with this business for a week. Completely mistake. Our dog came back limping and lethargic. How could you not notice a dog limping? HOPEFULLY PEOPLE SEE ALL THE POSTS LEFT IN YELP & NOT USE THIS PLACE! read more

I wish I had seen these reviews before trying to make arrangements with this "company." It was an absolutely horrible experience and I should have known better based on the phone call I had with the owner. She was impossible to communicate with and we decided not to leave our dog with her after arriving at the house and meeting her. She refused to refund my $300 payment and sent me many many emails and also emailed my office with a two page long letter. DO NOT USE THIS SERVICE. read more

This place is not a business but a scam. We left out vacation early because we did not feel safe boarding our dog any longer with this woman. The place is FILTHY and unaccommodating. The owner sleeps most of the day so there are limited hours to pick up your dog or drop off your dog. Speaking with her in person and on the phone is enough of a sign that she is not trustworthy---We should have gone with our gut and not used her in the first place. Seriously--stay away from this place/woman. read more

i kind of frown upon yelp but absolutely had to post a review on this "business" - i use this term incredibly lightly by the way. DO NOT LEAVE YOUR DOG HERE. the owner, shelly, knows nothing about dogs, has horrible accomodations (house/yard is a complete dump) and is apparently totally unstable. i know all of this because of her behavior. for starters, when she first met our dog (who, admittedly, is a bit skittish around strangers), she stuck her HAND IN HIS FACE. this strikes me as incredibly odd for someone who supposedly works with dogs - they teach you not to do that when you're a little kid. this is also probably why you have to pay her in full, in cash. we were five minutes away and had to turn around to pick up our dog - because we couldn't do it to him, even though it messed with our plans. while we were en route she called and told us to come get him and that we have a horrible dog who is out of control and evil. ah yes, it's clearly the DOG'S fault that you are mentally ill. when we asked for our money back, she was really dodgy about it and told us that we had inconvenienced HER! meanwhile, we had guests arriving at our home with two small children and were trying to get home as soon as possible so they wouldn't arrive to an empty house. when we told her we weren't leaving without our money and i busted out my phone to call the police, she went inside, got the money then gave us all of it except $20 for her inconvenience. my boyfriend rightly pointed out that we were the ones who were being inconvenienced and she should be giving US $20 for the gas money! at this point, she went ballastic, ripped the $20 into a few pieces and threw it in his face! unbelievable. i don't trust this person around dogs, people, gophers or any other living creature and think it's repulsive that people can post a nice looking website and be so deceitful and horrible in reality. i wish there was a BBB in saugerties so that i could report her to it - i have already reported her to the humane society and the ASPCA. read more

This was an awful experience. Her home is filled with junk. She ties the dogs to furniture in her living room at night. I could go on and on but this woman is not capable of caring for as many dogs as she does. read more

Wonderful person . She really cares about my dog's well being. She was attentive to his schedule and took time to play with him. She has a large grass play area and keeps it clean. I would def. leave him there again, in fact he is staying there this weekend... Yogi is excited as well! read more

I had a horrible experience with Bed'n'Biscuit and Shelley, from beginning to end. A friend of mine suggested that we leave our dogs there together over Christmas. Since our dogs are friends I thought it was a great idea. We only needed 3 nights but my friend told me Shelley had a 5 night minimum. That seemed fair enough this time of year so I agreed. Shelley wanted to talk to me about my dog so I gave her call. She told me she wanted me to pay a 10 night minimum! When I told her no she agreed that a 5 night min. was ok. Unfortunately that was not the end of our problems. My friend was going to pick up the dogs on the 26th. About a week before her trip she found out her return flight would be 2 hours late. She called Shelley to let her know and Shelley insisted we pay for an extra night, even though the dogs were only getting picked up 2 hours later than originally planned. Shelley would not take no for answer and would not give us back our money so we could bring our dogs somewhere else. (She had made us pay cash in advance.) We were totally stuck and had to agree to pay for 6 nights. I was responsible to drop the dogs off. It took no less that 4 email exchanges to determine when I should drop off the dogs. I said I wanted to drop the dogs off between 5 & 6 on Saturday night. That was too late. So I suggested 11 am on Sunday. That was too early. So I suggested noon on Sunday. She really wanted me to drop them off by 3 on Saturday. Before I agreed to drop them off on Saturday a work emergency came up and I had to cancel my whole trip. I got in touch with Shelley to let her know that I would just keep the dogs with me. She wrote back that she was very disappointed because she had canceled a Saturday night date in order to take our dogs. That was confusing since last we left it I was bringing the dogs on Sunday... Anyway, there was obviously no way she would refund any of our money - she made sure to let me know that in her email. I'm sure Shelley loves dogs and is very nice to them, but she is horrible to humans and makes boarding your dog way more trouble than it needs to be. In my opinion, she tried to extort us at every opportunity. There are plenty of other good upstate options. read more

This place is a scam, and the owner is not mentally stable. She tried to change her rate on us last minute acting like it was what we had agreed on, and wanted all cash up front, wouldn't let us see inside (because its a dump), and tried to squeeze an extra night in because 9 am was TOO EARLY to drop off our dog. We declined when we got to the place after seeing what a wreck it was and she flipped and continued to call and harass us after we left even though we had to scramble to find another situation for our dog. I wouldn't trust this woman with a pet rock. Don't waste your time. read more

I am almost relieved to see other people agree with my assessment of Shelley, the owner of this business. I also deemed her to be mentally imbalanced. I came across a mention of her business on Facebook- not a review, just the name in passing. I needed someone to take care of our small terrier mix (who needs medication) for a long day while my husband and I went to a family event. I called because her location would be convenient for us to drop off and pickup the dog. She seemed fine for the first few minutes, but then, totally unprompted, started telling me about all the people she had sued in her life. I'm not even sure how the topic came up. One minute I was describing how our dog would need medication at noon and the next minute she's telling me how she once sued a vet, a client, an artist who stole some idea from her etc. She then went on to tell ask me rather odd questions that bordered on rude about what I do for living. When I mentioned I do something of an artistic nature she started telling me about her artist's club (or some such thing) and would not shut up, even when I told her I had to go. I basically hung up on her. It was just weird. Glad I missed seeing the messy house. read more

Just reading the other 2 reviews, everyone has a different way of looking at things. The owner surrounds herself with many things that are important to her, so house could be called cluttered. However I viewed it as a plus, her time is spent on her canine clients. They are played with, fed healthy foods, loved, and watched diligently, her first priority, can't ask for more. read more

We had a wonderful experience with The Bed & Biscuit. Our dog hates being boarded and always comes home totally freaked out. When we picked him up from The Bed & Biscuit he was relaxed and happy - It was like having him stay with a friend! Shelley is wonderful, she really loves dogs and she has a big beautiful yard for the dogs to run and play. We felt comfortable and relieved to know he was in good hands while we were on vacation. read more

BEWARE!! I should have been more careful when Shelly asked for half the money up front in cash or money order. She left me stranded at the last minute before leaving on vacation. I asked several times to see her place before we left and she always had an excuse. We had a drop off time set for the night we were leaving and I called to confirm. She told me that time was not good because it was raining!!! I told her I had a schedule to keep and I was going to have to try and find somewhere else to go and she turned NASTY fast. She said I was rude and how dare I be so selfish. She was screaming on the phone and then hung up on me. I emailed her and told her I wanted my money back because she was not able to take my dog when I needed and she told me to stop harrassing her or she would report me!!! I would not let her watch a pet rock! Very unstable and in the long run let her keep the money at least my dog was safe for the week. AGAIN BEWARE I hope I save someone from repeating my story. read more