I went to this store because they had a decent selection of purple mattresses. I went in and told…read morethe salesperson I needed a bed and frame. I found the bed I wanted and then I started looking at adjustable bases. I was told the bases came with a 10 year warranty and $100 off bases costing $1000 or more. The only base available was the middle one for $1000. It wasn't the one I wanted but I said okay. Here's the kick in the pants. No discount on the frame because the actual cost was $999.99, one penny short. (imagine that) The 10 year warranty is not included, it actually costs $99.95. The manager said that's automatically added on to which I replied, you said they came with a 10 year warranty, not that one was available for purchase. He didn't seem to grasp the difference. After a few minutes I decided it's not my job to educate this person on being accurate with the information you give a customer regarding price. I said have a nice day and walked out. I can afford to throw my money around, but I won't have a salesman do it for me and act like it's no big deal. There are plenty of other places to spend my money and when it's thousands of dollars, I expect at least a basic level of competence.

While in Cheyenne we stopped by Denver Mattress Co.,…read more Derek was so helpful with finding the right one for a comfortable night sleep. He is very knowledgeable and not in a hurry to find what mattress is best. I highly recommend the right mattress since we sleep one third of our lives ! I had a bad experience in Ft Collins, had to return Mattress .

I purchased a kitchenAid dish washer 05/21/2026. Jordan Clayton was very helpful and the the total…read morebuying experience was great. would highly recommend her and Appliance factory. Thank you Ed

I had the worse experience with Cheyenne Appliance Factory in frontier mall. Jordan didnt explain…read moreat time of purchase i would have to have plumber come to remove water line. So fridge had to be delivered a week later Jeramiah had no explanation or help saying Jordan was new and we forgot to tell her about that. Then when fridge was delivered they forgot the filter and when I called Daniel said its nit a practice of ours to provide the filter. I call bs as the delivery driver explained they are supposed too. When I explained that to Daniel he hung up on me. I called back to confirm he hung up on a paying customer and said he would leave the filter up front for me to pick up! It was a hassle and I had to call several times to get rescheduled and anyone who knew how to do their job. I suggest you go somewhere else. Although ONLY MANNY AND ROBERTO were helpful who were the delivery guys. Both were professional and helped me with what I needed. DANIEL JORDAN AND JERMAIAH ALL NEED TRAINING OR SHOULD GET ANOTHER JOB OF THEY DONT LIKE TO HELP CUZTOMERS AND PREFEF TO HANG UP AND USE PROFANITY!! NEVER AGAIN! I CALLED CORPORATE 6/18/25 I will update after corporate investigation with results. Super unhappy customer! Horrible!​​

I wish I could say my order did not arrive without issues, however, the President and Owner of this…read morelocal Cheyenne store, Daniel Schmidt couldn't have handled them in a more professional, respectful and diligent manner. I ordered online through corporate, so Cheyenne only handles the Home Delivery, so it makes it tough communicating between the two and tough for the local store with logistics. I bet if I went in the store personally and ordered...it would have been a completely different story. Dan contacted me personally after finding out and had his office manager Brittany step in when I couldn't get help from corporate. He implemented corrective action steps and communicated every step of the way to ensure I was taken care of and compensated and corrected the issues. Daniel's empathy and actions were a breath of fresh air for a business owner who didn't have to "dive into the weeds" for a consumer. It shows he truly cares about his customers and is dedicated to getting it right for us while ensuring his teams (both sales, delivery and customer service) do the same. Even though we had a few challenges, I understand that happens, we are all human....either way, Daniel handled it as a teaching lesson for his teams and his communicating with me personally to rectify the problems I had was commendable. Daniel helped to ease several issues we had and followed through with EXACTLY what he said he would do. That is rare, and in this day and age, that is extremely hard to come by. Thank you Daniel and Brittany.

I bought a recliner for my son for his birthday he started having problems with it shortly after…read morereceiving it parts were ordered to fix it which took 3 months to get an appointment was set up for repair to be done at my son's house no one called or showed up so we had it returned for a refund my son wrote a bad review the owner responded rudely saying your mom bought the chair hope you gave her the money back so mr rude he did indeed leave your store and came to my house and gave me the money