My wife and I wanted to update our bathroom, and we received several proposals, most of which were…read moreshower inserts. Due to the high cost of these options, we contacted Tile Outlet and Granite and received a very reasonable bid to replace the existing shower with tile and glass doors, and add tile a tile surround on the tub. When the job was complete, we were extremely happy with the results. If you're interested in updating your bathroom, pass on those "one-day" shower replacement companies and contact the outstanding people at Tile Outlet and Granite. Tile Outlet and Granite offers impeccable design advice, great products, outstanding installation personnel!

Be extremely careful about what you are getting in quantity. I learned the hard way. My receipts…read moreshowed the supposed square footage, not the boxes. My contractor picked up 83 boxes which contained 7 tiles, equaling 14 square feet. The total pickup was 996 square feet, not the 1200 listed. This was also evidenced when I ran out of tile. This also happened on a small order where I did the math for what I needed , added 10% for waste and was still 2 boxes short. The receipt does NOT show boxes, so you do not have recourse once you leave the store. Phil is argumentative, and although Marco seems decent, this has not been resolved so this is my PSA. This has cost me over $1500 in materials and trips back to the store for more tile. It was Florida tile so part of the issue is probably with the supplier too. Count the boxes AND the tiles. Sorry guys but that is the truth. Otherwise, good selection and customer service.

Cand by right when they opened -- many places were closed on Sat! Open 10-2, spent two hours…read morenarrowing it down to three options. Derek was courteous and helpful even thought there were many customers. Selection was beautiful and loved how things were sorted by price/material.

Wow! Absolutely terrible customer service. I don't even think it qualifies as service at all. It…read moreseemed like the two employees I interacted with were pissed that I came in to buy something. The first guy I interacted with was so lacking in personality that he just seemed to care less that I was there. He hands me a form to fill out. Says "here". Like I am at a doctors office or something. Then after picking out the ONLY white quartz that they had in stock they tell me they can't sell it to me. Because they are only a whole seller. I tell them that my countertop fabricator instructed me to come in to pay for the slabs so they say they have to call him first.

Renovating a bathroom, kitchen or sunroom and need some gorgeous tile? Crossville is the place to…read morego. There are multiple tile showcases throughout the store, and the sales associates were super friendly and helpful when we asked to see even more options. Background: my boyfriend and I are currently renovating both a guest bathroom and sunroom and were having a really tough time finding tile that was modern enough without being way too "out there." Crossville had so many options - from the ultraconservative to the ultramodern and everything in-between. And we found the perfect tile for both rooms all in one visit. Kirsten was quite helpful in matching up tiles and showing us multiple options for each of the rooms to ensure we were happy with the final choice. I swear we gave her a workout pulling all the tile from the backroom! I highly recommend checking out Crossville Tile & Stone during your next renovation project.

Crossville Tile & Stone did address my concerns over customer service experience and made efforts…read moreto make it right. I will give them a second chance and hope it is as pleasant as the first time I went there a few years back. Stay tuned.....

Had this company install new quartz countertops in the galley and the bathroom in our 38 foot…read moremotorhome. Perfecto! Professional, prompt and courteous. I highly recommend this company and would use them in a house, boat, trailer, 5th wheel or motorhome.

I have a very small kitchen in a beautiful and unique home. Most contractors are not interested in…read moresmall projects. They all want a $50K+ kitchen remodel to even give a quote. Artistic Granite & Marble took me and my little project seriously. They had to come out and measure twice. The first time, so I had a clue about the price, so I could budget for the quartz countertops. (Many contractors double the price for a small kitchen because they really don't want the job.) It took several months for me to have the $$$ to go forward. Everyone from their project manager, the estimator and the installers were great. They were on time, precise and professional. I couldn't be more pleased with my updated kitchen. Thank you, Artistic Granite & Marble!!!

Removed carpets out of 3 bedrooms and stairs. Matched a 10 year old engineered wood floors…read moreperfectly. Installed perfectly. Crew as very professional, efficient, and friendly. Accomplished as promised in a day and a half. Cleaned up well after themselves. Loved the whole experience ! Will use them again for sure

We used Capell's to put in new carpet and laminate. They were extremely friendly. I love that they…read moreare local and family run. We wanted to match a laminate that we had previously put in and even though they didn't have it in stock, they helped us locate it and put it in so it matched perfectly. Prices were competitive. They were timely and had great follow up. We felt very well taken care of.

Just an update here of the installed product. Again, super happy with this piece of stone.read more

Everyone was super helpful here. They have many slabs to choose from and they don't mind shuffling…read morethem around with the forklift so you can get a better look at them. We picked-out the perfect slab for our kitchen and the price was exceptional. Definitely go here first.

My wife and I spent couple hours with Jenni yesterday She is FANTASTIC. We were very honest and…read moretold her we planned use her to look at stuff and pick brains but doubted we would buy anything. She never promoted or pushed anything but answered questions and pointed out challenges we not thought of. AND we aren't newbies. We have had 4 kitchens done in remodels and new custom houses and kind of know the program and what we' need and like and what we value. She was just great. So great we almost turned the planning to her and have a preliminary quote and will likely get a design from her and we hope be able to buy from her. As for work, quality etc I just hope they are as good as her

At first, these guys were fantastic. On time, straight forward, no BS…read more As time went by, more and more "complications" arose none of which seemed to be their doing. Due to inept communication, the slab of granite we had picked out somehow ended up in someone else's kitchen. We had already waited several weeks longer than we were supposed to originally, and now....... We'll add an additional 10 weeks. We had an appointment for their install crew to come and install the counters. That was between 9-10 in the morning. After waiting the entire day with not do much as a phone call, we decided to give up and go eat. As we were leaving, they're install pulled up in front of our home. The two guys got out of the truck and said we're here to install your counters. This was about 6:30 in the p.m. When I asked you to where the hell they had been and why we receive no notification they said that they were in McCall finishing up a job and that they were busy. They figured that we would be around when they showed up and that we wanted to counters installed bad enough that we would like to go ahead and do it. I told them to pack her crap up and get out of there and reschedule, we were done for the day. Finally the day of installation came. After several hours of working on putting the counters in the kitchen, they had left telling us the job was finished. Standing in the kitchen looking down on the countertops I about fell over. Being a contractor I have an eyeball for lines and such, however, one does not need to be a Carpenter to see how bad of a screwup this was. What was supposed to be a 90° angle cut ended up being a 97° angle cut. When we spoke to Big Wood Cabinets they sent the rep out to take a look. Of course she tried to come up with all kinds of roundabout excuses and reasons why it was the way it was the bottom line it was screwed up. He was Going to check in to finding out about having it replaced. After several days of negotiating back-and-forth he asked if we would be willing to except the countertop as it was and reduce the price for doing so. We agreed telling him that we would like at least a 20% reduction on the price of a granite slab that was miss cut and looks well looks terrible. That was agreed. Looking further into it not only was the countertop miss kit for the cabinets were installed just a little bit out of square as you can see in the pictures. These guys are supposed to be professionals?During the installation process of the cabinets, we had noticed flaws in the faces of the drawers and cabinet doors. Some were warped, some had chips taken out of them. Every time we inquired about such we were told to go ahead and wait until the end and we would do a final walk-through and then submit a claim under the warranty for the damage pieces and they would replace those parts. Well 7-8 months past the finish time of the cabinet installation and countertops we still have received no discount on the countertop after paying full price and we have received no parts or pieces to replace those damaged ones or defective ones. When calling Big Wood Cabinets we are told basically to shove it and they weren't going to do anything about it. You can see in the pictures how bad some of the damage was. Would you accept this in your home for all the money they charge? Wells Farfound one of our brand-new kitchen towels watered up underneath one of the cabinets looking like this. Bottom line these guys don't stand behind their word for a damn thing. They are liars and they're cheats. Not the kind of business dealing I would expect from a fellow native Idahoan.

I had a terrible experience building my home here in Idaho. My builder and many of my subs were…read morevery difficult to work with or they produced subpar work. RHG was one of the positive experiences I had and I love my countertops...until recently. I noticed a stain that had showed up after some time. I spoke with RHG and they agreed it was something that occurred in prep process. They were willing to work with me and have my countertops removed and fixed. After a lengthy repair process, they returned the countertops with the stain almost gone, however a larger stain in a different area next to a noticeable crack were now there. I asked numerous times to gain a better understanding about the crack and why no one mentioned it before they reinstalled it and why I had to bring it up to them. Overall, RHG made several attempts to help me, but we couldn't get on the same page at the end. I am super frustrated with my island countertop and left feeling uneasy about the quality and integrity of my countertops overall.

Jerrod and his team are incredible. They were responsive and helpful with our questions. Great…read morecustomer service and our counter tops look incredible! So glad we used Rock Hard Granite!