zero stars - minus*…read more Buyer Beware -- Extremely Unprofessional and Unethical Experience This is a buyer beware review. We had an incredibly disappointing and frustrating experience at this practice. The physician remained largely inaccessible, hiding behind office staff until the very end of the process. Overall, our experience was riddled with incompetence, unprofessionalism, unethical behavior, and deception. My daughter had braces placed here and remained under their care for about 5-6 months before we moved out of the area. Below is a summary of the major issues we encountered -- both during treatment and while transferring to a new orthodontist. 1. Constantly Broken Brackets Almost every visit involved repairing broken brackets -- something we never experienced with our two older children who completed orthodontic treatment elsewhere. The staff repeatedly blamed my daughter, claiming she was eating "hard foods," even when the bracket broke after biting into something as soft as a French fry. Having to return after nearly every routine appointment for broken brackets is highly unusual and concerning. 2. Obstacles in Transferring Records When we requested treatment records after moving, we were told we had to come in person to sign a release -- despite living over 60 miles away. This is not compliant with HIPAA, which requires practices to release records upon a patient's written request without unnecessary barriers. The delay in transferring records to our new orthodontist caused a significant treatment gap, leaving my daughter with broken brackets for an extended period. It took multiple follow-up calls before anything was finally sent. This behavior was both unethical and unprofessional. 3. Extremely Limited Orthodontist Availability The orthodontist was only available Tuesday through Thursday with limited hours. Emergencies or urgent concerns outside those times were left unaddressed. For a medical practice handling active orthodontic cases, this lack of accessibility is unacceptable. 4. Dishonest and Inconsistent Refund Process When we moved, we were told we'd receive only 50% of what we paid -- despite my daughter having completed only 5-6 months out of a 30-month treatment plan. Even their office manager, Daniela, admitted that the fair and standard approach would be a prorated refund of about 80%, but could not justify why the office offered only 50%. They also tried to change the documented treatment time from 30 months to 24 months, reducing our rightful refund. Additionally, although we paid $6,100 out of pocket, the practice also billed our insurance, which wasn't factored into the refund discussion. The entire situation was handled with dishonesty and questionable ethics. 5. Unprofessional Conduct by the Physician After weeks of back-and-forth with staff, the physician finally joined a call -- only to speak in a rude and unprofessional manner. By that point, I had dealt with their team nearly ten times and had lost confidence in the integrity of the practice. Given the repeated mismanagement and lack of accountability, I requested a full refund, which I have yet to receive. Final Thoughts This practice appears to care more about money than patients. Our experience reflects a lack of professionalism, poor patient care standards, and questionable ethics. I would strongly advise families to look elsewhere for orthodontic care.

I only wish these type of offices existed when I was a kid! It would def have made getting braces…read moremore enjoyable when I was younger. I'm glad my son went here as his first dental experience. When he was younger he went to the ER a lot, and had more doctor appointments than I want to remember; so he always associated doctor with traumatizing needles. Everything was easy, from booking an appointment to filling out paperwork (on an iPad). Once we stepped into the office, it was bright and everyone was pretty cheerful, very kid friendly. There's also a chalkboard by the door that writes the name of first time patients to welcome them! The dental hygienist and dentist explained everything pretty well and answered any questions I had. They used a stuffed animal to explain to my son how tooth brushing and flossing works and what they would be doing when they checked his teeth out so he wouldn't be too scared. A nice thing about a high tech dental office is TVs on the ceiling as a distraction for the kids.

Cannot be happier - my 2 1/2 year old didn't want to leave!…read more All of the staff we interacted with took their time answering our questions and clearly walked us through everything our son needed. The space is stunning and extremely clean. For the first time ever, we're looking forward to going back to the dentist!

Love Dr. Nicole Etcheverry the ENTIRE team at Bubble. They are kind, efficient, gentle and…read moreknowledgeable. Our children have special needs and they go above and beyond to make EVERY interaction as comfortable and accommodating for them. We even drive almost two hours just to get there. Our family is so thankful! #bubbledentistry @bubbledentistry #buzzybooth

My wife and I have been going to Waban Dental for over 35 years and I can not give them a higher…read morerecommendation. Every aspect of their practice is first rate: great front office, fabulous dental hygienists, and wonderfully talented dentists. The teamwork atmosphere and general congeniality is definitely infectious in this wonderful group. Our two girls had their braces there, and received not only great orthodontic care, but extra special attention. My wife and I have benifitted from the incredible talent of Dr. Howie who is clearly a cut above in his ability to do complex tooth "reconstruction" of some cracked back molars. (While neither of us have had new cavities thanks to the great hygienists and more attention to our teeth as adults, both of us had a number of large old fillings in our youth before coming here.) We also both have had crowns placed by Dr. Leong, and her expertise and wonderful demeanor were greatly appreciated. And the preventitive dentistry practiced by the great hygienists clearly works! Thank you Cadace and Gary for outstanding care! Safe to say, this great dental practice feels like "family" after such great care and caring over the years.

The best dentist that I have ever had. Knowledgeable, professional and courteous. Front desk has…read moregotten better over time, the dentists and technicians have been excellent. I recommend them to anyone with any type of dental issue.

In today's world, where everyone wants to maximize earnings and rush into things, I feel blessed to…read morehave a dentist such as Dr. Chiou. He is extremely talented, and truly cares about his patients. He's one of a kind! The office space is inviting. He's staff amazing. Thank you Dr. Chiou! ​​​

If dental phobia has been stopping you from going to the dentist for years, think no further and…read morecall this practice! I am absolutely amazed by everyone at this office. From the receptionist/ scheduler Karen, to the hygienist Alex, and of course the dentist, Dr. Chiou. Every point of contact I made has blow me away with their friendliness, professionalism and knowledge. We moved to Newton right before the pandemic and we have been looking for a dental practice for our family to call home. I came here after having not the best experience in another practice (which took all the courage in me to get to), I thought I'd give this highly rated practice a shot and get a second opinion. I am so glad I did. Dr. Chiou picked up the phone and spoke to me PRIOR to my appointment and gave me an overview of what dental work might be needed after looking at my X-rays. After learning about my absolute fear of Novocain, he reassured me that everything was going to be ok. The hygienist Alex was actually the one who gave me the Novocain, and performed my deep cleaning and she is amazing- skilled, patient and gentle. She made my whole experience beyond bearable and frankly, painless! The office is modern, clean, and awkwardly calming for a dental office. I have even sent my husband in and he couldn't be more happy and impressed. Thank you again, everyone at Newton dental group!

this is too good to be true... i feel lucky to come here…read moretoday. with the nice staffs.. super nice doctor dentist very honest, people... i would recommeded to come here. finally i found the hidden gem! i actually plan to bring my 2 girls here sometime soon thank u so much!

Dr. Sofman is great! Highly recommend him if you're looking for a new dentist of looking for a…read moreswitch. Small operation where you get great, personal customer service. The front desk ladies are so nice and friendly. Dr. Sofman does all the work himself including the cleaning with his assistant. Parking can be a little hard sometimes, there are only a handful of meters out front.

This is the best dentist. They are super friendly. The place is super clean including the…read morebathrooms. The vibe is welcoming.

Sara is consistently timely and always goes above and beyond with making us feel welcome. She is…read morethoroughly engaged with her young patients and encourages questions from parents and children alike. She is patient, knowledgeable and actively listens to concerns. She is an effective communicator and not only tells you what to do to improve oral health but also why it is important and simple adjustments that can be made if needed. For example my child has an incredibly small mouth and we find it difficult to floss especially the back teeth. She provided a solution in the form of a different flosser and sent us on our way with a sample. As a child I had terrible experiences that left me anxiety-ridden when it comes to dental visits. I'm so grateful my child has had nothing but wonderful experiences with Sara, Dr. Krausz and your other staff. I never would've imagined my child would consistently look forward to their cleaning appointments with excitement. Thank you for all you do.

As a new patient, I was very impressed here. The dental hygienist (Stephanie) had a great bedside…read moremanner and was very thorough. She always asked if I was comfortable and informed me of all the steps that she was taking. Dr. Rad and her confirmed that I have some grinding issues as my canine teeth were becoming worn down. My previous dentists never mentioned that to me, but when they pointed it out, I also realized that my canines were getting worn out. I tremendously appreciate their thoroughness and mannerisms.

My dentist here is good and they saw me quickly as a new patient with a broken tooth to repair…read more However, the profile page on Google or Yelp indicates this is an accessible office and it is not. The office is located on the second floor of a building with no elevator or wheelchair access. There are two flights of stairs to reach the second floor from either the front of the building or the rear of the building where the parking is located. While somewhat challenging for me now due to knee and hip issues, I can make it up the stairs using the handrail along the way. However, there may be a time for me in the future that the lack of accessibility will prompt me to change to a different practice.

Outstanding care! I have had 2 crowns done and get my regular cleanings there now for several…read moreyears. Everyone is super nice and really cares, and the quality of the work is excellent.

I have been a patient here for over a decade. I came for a second opinion with persistent tooth…read moreache when my prior dentist moved. Dr Dr Santis saved my tooth after I was told a day before by another specialist that I need an implant. I stayed with this practice because I am reassured that I have an ethical and skilled dentist with non egregious prices. The entire crew is welcoming and fun to chat with.

I'm so happy we brought my almost 2-year-old here for his first dental check up and cleaning. It…read morewas a fun experience for him and left his teeth sparkling clean. We hyped up the idea of going to the dentist, starting a couple weeks before the visit, and telling him that brushing his teeth at home was the way he'd end up getting a balloon at the dentist's office. The waiting room is filled with exactly the kinds of toys he loves, so he was instantly happy to be there. The dental hygenist was very friendly and sweet, helping him settle in to the big chair while explaining to us some basic concepts of healthy diet and how it affects teeth. We don't have a TV and don't allow screens but they brilliantly have a projector above the chair - so I'm not sure if this would be as enchanting for a kid who is used to TV but for our son, he was fascinated. It distracted him enough throughout the visit so there was no fuss, no resistance...full cooperation as his teeth were counted. The dentist and hygienist both sing as they're doing different procedures. They let him feel the electronic tooth polisher on his finger before polishing his teeth. I'm so glad we started him early and hope we can continue to keep on top of his dental hygiene. I highly recommend you bring your young child(ren) here.

I wanted to cry when I saw how GREAT they were with my kids! They are like dental children…read morewhisperers here and I'm looking forward to taking them back!