Called for a cab to the train station. An UNMARKED Mercedes SUV showed up in front of my building, honking for 10 minutes outside. Two people are in the car; they clearly see me sitting in my lobby, but as I am expecting a car with some kind of identification telling me it is Beech St taxi, I didn't know that that was my ride. They never come to the door to ask if I am their pickup. I finally go outside and open the rear door to enter; the front passenger side has the seat reclined all the way back so I can barely get in, and the car REEKS of weed. They start screaming at me when I question why they are in an unmarked vehicle, and then the racial slurs start. Needless to say, I got out and called a different company. I see now they have terrible reviews, and erratic driver and service complaints. Called to complain and got screamed at again. Never again. read more

Driver threatening actions enough to scare me to write this. I advise you strongly to stop using this taxi service.Screaming at me while driving because he was out of his mind. Dispatcher Avi on the phone with him trying to calm him down. driver apologized many times for his awful behavior. read more

Just returned from a trip in Florida booked Beech St. taxi to pick us up and we waited one hour after we land for the car to arrive. Totally unacceptable. read more

I have used this car service before without any issues so i tried again . I ordered a car for an airport drop off. I always ask the prices before so there are no surprises. I was told the service will be $66 ( including the $3) toll. Since the cc machine was not working in the car my driver called It in I then verified $66 yes? i was told Yes. well landed from my flight and checked it was68.64$ ( i know not a lot ) i called the office and was told there is cc service charge. I also mentioned that the toll when using the local card is actually $1.50 each way not $3. well i was also told that i was supposed to pay for the toll both ways$6 for the driver. It is what it is but i wont use them again. IF THE CREDIT CARD MACHINE DOESNT WORK IN THE CAB DONT LET THEM CHARGE YOU OVER THE PHONE BECAUSE IT SEEMS THAT THEY CHARGE WHATEVER THEY WANT. VERY UNPROFESSIONAL read more

Great service, on time and always friendly. Ed Atlantic Beach New York I have useused them around town, and to the airport read more

Rip-off. $45 to drive me 5.3 miles at 10:30pm for 10 minute ride. They did come quickly, though. Never used Uber or Lyft. Will now put those apps on my cellphone. read more

Need a ride to the airport? Call the day before, tell them what time you need to be picked up, and they're there early and ready for you. What more can you ask? Always a friendly driver. That's all I've used them for since we live in the age of Uber now, but don't ever underestimate the importance of an old school taxi service! read more

Ordered a cab from Shines to Das Biergarten for a group of five. The trip is .08 miles away. They charged us $34 and we had to wait 15 minutes for the cab. UBER charges $10 for UBERXL for the same trip. What a ripoff! Why bother supporting local taxi company when they screw you this much. read more

Beech Street Taxi - Same trip is $24 cheaper with UBER! - Taxis Near Me - Long Beach, New York

Fantastic experience with Beech Street Taxi. Our driver was on-time (early in fact!) very friendly and courteous. I would highly recommend and we will be using this company the next time we visit! read more

Price gauged and abandoned! Myself and a friend called for a taxi from the Long Beach to Freeport. $45 which was a fair price. A few miles before arriving home I realized I left my keys back in Long Beach. We asked the driver if we could pay extra to go back to Long Beach. He called dispatch and dispatch said "dump them wherever you are, if they want to come back to Long Beach charge them $145". I opted to be "dumped" in the middle of oceanside. read more

In order to simplify ordering a taxi to the airport i wrote down on a piece of paper all my details including name, address, time of pick up , destination , phone number etc. And instead of phoning in the reservation I went to the office. The woman on duty was sitting at her desk about 10 feet in from a barrier. She finished her phone call and I said that I needed to reserve a taxi to the airport and would prepay. She began to ask the details and I held up the paper and said its all on here. She indicated she would continue to ask me questions and I reiterated that I had everything on the note pad. She said that she didnt want to get up and get it from me so I said I could walk to her desk and hand it to her. At that point she said no and said she would continue to get the details from me by asking questions. At that point I told her she was being ridiculous and I would go elsewhere which I did and the gentleman there thanked me for the paper. I have used this taxi company in the past because they are the lesser of two taxi companies in Long Beach and I thought it would be good to help them out. I know this all sounds petty and stupid but thats the last time I will use this taxi company. And a few years back I had a similar situation with a woman there over the phone and wrote it off to her having a bad day, which we all do from time to time. But the taxi business is a service one and customer relations are important. Its competitor was friendly and accommodating. read more

100% positive rating! Would depend on them anytime whether it's a long night out and you need to get home safe or you need to get somewhere on time! Well I needed one of those safe rides home and left my phone in the cab, called my phone in the morning and the dispatcher picked up saying your phone is here, come pick it whenever you want. When I showed up to get my phone and offer my thanks $$, the dispatcher said put your money away, as long as you got home ok, that's all we care about! read more

i call this place to get to and from work all the time, the manager Renee is really sweet and understanding. i never really have any issues with this place EXCEPT for ONE driver by the name of Peggy she's just a rude and bitter B**** if i'm being honest. I've never had a cab driver try to talk to me the way she did. but then again i forgot Long Beach has a habit of hiring ex crack heads ... read more

Best cab service I've , great customer service can not be beat. Ultimate service, very friendly very dry service.

Better than any uber i have ever used! Uber was picking me up from beginnings and cancelled, then came out again and charged me full price even though i had already left. It took 45 minutes on the phone to get them to finally reverse the charges. I learned the hard way that staying local is most certainly the way to go. Clean cars, nice drivers and reliable. read more

Tonight we had one of the most shockingly inappropriate experiences while using Beech St. Taxi. Upon getting into our cab the driver, named Victor, told my fiancée and her friends that they smelled like "ill nani." When asked what he meant by ill nani he proceeded to describe the smell of bad fish. He then changed the term and started using the word "Punani." Upon approaching our destination Victor started to pitch us on some gum he was selling on the side. We got out of the cab ASAP and decided to not leave a tip because we were so offended and disturbed by Victor. He proceeded to tell us we should treat him like we would a bartender and give him a tip. I cannot ever remember a bartender telling a woman she smells like a dirty vagina and expect a tip!!! Obviously we will never get in a cab with Victor ever again. That being said Beech St Taxi is a good business even though they have at least on questionable employee. read more

Beech Street Taxi - Victor from Beech St Taxi... Aka the guy who called my fiancée an "ill nani". See my review for more information. - Taxis Near Me - Long Beach, New York

Absolutely the worst company ever!the car had ripped up seats and no seatbelts ,smelled like a cigarette supposed to get picked up after a concert and didn't show.called Uber and cost $35 to the horrible taxi at $55. read more

Wish I could give zero stars Office stuff is rude ! Act like they do you a favor taking you in a taxi. News flash. There is Uber , Lyft and one more taxi company in town. Telling a customer you would pick him up in 5 minutes and then showing up in 35 min is bad business. Hanging up the phone on a customer is bad business. Zero customer service. Stay away. read more

At Beech St Taxi, this rude guy told me my address wasn't real, and didn't call me a taxi. I had to walk home. Never going back again.

I had a terrible experience with them yesterday. Was told I had a 10-15 minute wait going to Island Park Animal Hospital. After 25 minutes, called back and told I had an additional 15 minute wait due to people at the train station "jumping into cars." Meanwhile, 5 minutes later a Beech Stteet car came down my street with a driver who knows me. He called to see if he could take me. DISPACHER SAID NO, ANOTHER CAR COMING FOR ME. I called back 10 minu8tes later, was told my car wnas 1 minute away. I waited another 2minutes . NO CAE EVER SHOWED UP. Had to cancel my dr. appointment. All this standing in the rain for a full hour. Absolutely outrageous. If I can make a formal complaint, I will. read more

Beech Street Taxi has 2 stars for good reason. Our driver was great but the dispatcher is a real piece of work. On 4th of July, we got in the taxi as the dispatcher called our driver to tell him to pick up another person that was coming from the opposite direction (since the Loop parkway was closed, this would take quite some time) When we called to say this was unacceptable; he hung up the phone on us. He also refused to let us split the fare with the other customer & said this is how they conduct business. Thanks for the great hospitality! We won't be using your service again. read more

Charge per person (for a family) on a one mile ride. 26 dollars. Uber and Lyft would be 5.

The worst taxi company. They tell you over the phone the taxi will be there in 5 minutes and it takes over 30 minutes to get there...and they wonder why Uber is going to put them out of business. Won't be using again. read more

Driver's name was Stevan. Interesting spelling. Great ride. Safe and quick. I really wanted to give a 5 star rating but couldn't because of the main office. No matter how often I ask they never bring me the credit card receipt. This should. It be a crazy issue but, it is. All around good experience. read more

I wish I could give this place 0 stars. I called them tonight to get a cab to go a mile away. They said the cab would be there in 2 minutes. I waited 20 minutes. I politely called again and they said they sent someone over so I continued to wait. I stared out my window for 45 minutes for a 2 minute ETA, so they said. Finally, I called again and the woman on the line said "walk to our stand because I can't keep sending cabs to you" and then hung up on me. Terrible customer service and a terrible way to do business. Maybe this business should just go away all together. This was at 6:45 pm on Oct. 7th to the woman who was working. FYI to the owner. read more

I gave them 15 min on a NOT busy Sunday night, and I mentioned I was going to the train. I was told it would be 2 minutes. Approximately 7 min went by and I called back, to be told that it was on its way. A few more minutes went by, and I finally got the car, with only a couple minutes to spare (the train station is less than a 5 min drive away, mind you) The driver was very nice and extremely apologetic, saying that the dispatcher should not have told me I would make me train if they knew I wouldn't. Of course, I didn't make my train (meaning another hour wait), and all the dispatcher could do was berate me and tell me how I should have called them sooner. The driver told me I didn't need to pay him, but I did, because all I can hope is that the money will go to him and not the company. I will say this to the company: Don't make promises you can't keep. I won't be using them again. And instead, will be taking Lyft. I was attempting to give money locally. Too bad. read more

I hate to complain about a local business that I go out of my way to support, but it's 100-degrees out and my girlfriend called Beech Street Taxi for a ride to the train station. She had her cat in a cat carrier and a piece of luggage. They knew what time the train ran and assured her a cab would arrive in "five or six minutes." Long story short, it didn't, and by the time they reached the station the train was closing its doors, and the driver told my 50-year old girlfriend to "get out and run." With luggage. And a cat. Operating policy here between the two cab companies in town is that if they can't get you to the train on time, they'll drive you to Island Park, the next stop. Not this time. I use a cab 2-3 times a week and go out of my way to support Beech Street because they're the smaller of the two and -- especially in the off season when the day trippers go home -- they depend on local business to stay afloat. It's sad to say this, but if there's a lesson, it's to go with the company that does what they say they're going to do, not the one you're more emotionally attached to. Maybe next time they'll do better, but the next time I'm calling Long Beach Taxi. read more

Worst experience ever. They couldn't get my card to go through or so they claimed. Turns out they charged the ride three times. Called four times trying to get "Renee" to fix the problem and she accused me of trying to get a free ride. NEVER use them. A month later I am still fighting the extra charge with the credit card company. Horrible excuse for a manager. Worst customer service ever. read more

I hate to complain about a local business that I go out of my way to support, but it's 100-degrees out and my girlfriend called Beech Street Taxi for a ride to the train station. She had her cat in a cat carrier and a piece of luggage. They knew what time the train ran and assured her a cab would arrive in "five or six minutes." Long story short, it didn't, and by the time they reached the station the train was closing its doors, and the driver told my 50-year old girlfriend to "get out and run." With luggage. And a cat. Operating policy here between the two cab companies in town is that if they can't get you to the train on time, they'll drive you to Island Park, the next stop. Not this time. I use a cab 2-3 times a week and go out of my way to support Beech Street because they're the smaller of the two and -- especially in the off season when the day trippers go home -- they depend on local business to stay afloat. It's sad to say this, but if there's a lesson, it's to go with the company that does what they say they're going to do, not the one you're more emotionally attached to. Maybe next time they'll do better, but the next time I'm calling Long Beach Taxi. read more

Rudest driver ever! Taxi company is awful for Long Beach. Another company wasn't much better. I recommend Uber!!!

Very Rude. You cant get business if you so rude and uptight. I guess in long beach ppl are just rude and think they better than others well guess again read more

The dispatcher was a total a-hole!!! We were sitting in the office waiting for a taxi with a one and a half year old . I hear the dispatcher complaining "Jesus Christ ...." Two minutes later he tells us the baby needs to leave . It was chilly outside . Dispatcher had no manners . read more

Fast on pickup, courteous, and well priced! As a resident in the west end, I have recurrently used them to go to the train station and even out to JFK. The dispatcher and drivers are extremely pleasant and reliable. Highly recommended! read more

Extremely rude!! We tried to get a driver and because we didn't know the address the very second the driver asked he drove away. One of the people at the call in center were very rude as well. read more

Our driver was awesome. Brock, maybe? First, he showed us a picture of his adorable dog and regaled us with her antics. Then, when I realized that I had my friend's wallet in my bag, he took the wallet back to my friend ASAP. Thumbs up. read more

By far the best taxi in lb. comes when they say they should and very nice respectful drivers.

The person on the phone was absolutely rude and terrible. She talked to me in a unprofessional and disgusting matter and I will never use this taxi service ever again. My husband and I were very unhappy and felt disrespected. We did not end up taking the taxi and instead called a different taxi company. read more

I've been in a lot of taxi cabs and since I can remember i've been using Beach Street taxi! Not only are they prompt safe and nice people! Dispatcher Renee is awesome she is the nicest person I've ever met in my whole life! I highly recommend this safe , comfortable, on time! There airport run was great taxi was waiting outside for me when they said they will be there !!!Don't short change yourself! read more

Asked for a cab where they said it would take 2 minutes. 15 minutes later I called to explain no cab had come. She said "I'll send another" (no, you never sent one). Again waited outside for the cab and called 15 minutes later to be told by the woman "you need to come to the stand because I can't keep sending taxis to you and you not getting in them" and then hands up. I guess with amazing customer service skills you have picked the perfect profession. Cheers. read more

This is a response to the derogatory reviews that I read about Beech Street Taxi Svc. My experience w/ Beech street was the opposite. Lets start with following Sandy. LB taxi raised there prices that to me was uncalled for!!!! At the time they needed the help the most. I felt they took advantage of the people here. I found LB drivers to be rude and their cars to be filthy. During the our recent snow storms..LB taxi closed down...where Beech taxi were available and their drivers were courteous and not mention patient . The cars were clean and did not smell of smoke unlike LB taxi. The driver even waited for me @ CVS while I shopped and filled my prescription. And guess what....no extra charge. I am pleased and trilled to have another taxi service here in Long Beach. This for me gives me the option who to choose.......Chris read more