I do not recommend getting a taxi from these people, especially if you are female. First cab we got our cabbie had a problem with my spouse sitting in the front seat, but reluctantly took us anyways. Second cabbie on the way home had a fit. Told us he had too much stuff for anyone to use the seat, we decided it would be better to just call the company and get a different cab. Third cab arrives and like the first guy he has a problem with my spouse sitting in the front seat. The only reason he took us was because we continually asked why she couldn't sit in the front seat and how it was discriminatory. This was a very hot day and after a block my spouse began to feel uncomfortable as the man turned off the ac because she was wearing no bra. Most of the cabbies make females feel uncomfortable if not unwelcome in the cab compared to if you were a man.. and don't get me started on the state of most cabs and the smell inside them. read more

I take Belair Taxi most mornings to the Port Coquitlam West Coast Express Station as I work in downtown Vancouver. If I work late and have to take Skytrain, I can even count on them being at Coquitlam Centre Station for the journey back home. From the Lovely Dispatch Lady to the Drivers, everyone is very pleasant, courteous and I always feel safe and receive EXCELLENT service. I HIGHLY recommend them! Thank you Bélair Taxi for all you do!! Sincerely, Lady on Flint read more

I have not used their services for a while, but I figured I should warn the public. The taxis are unbelievably filthy, and the seats are foul. Every driver I met was unsanitary and unprofessional. The stench that is in basically every cab smells like human feces and vomit. If you ride with them better open a window. The price is unreasonably high for a 10 minute drive. Uber and Lyft is honestly cheaper and cleaner. Maybe start drivers using their own cars. This business is unprofessional and has dangerous employees. read more

Scammers. Driver pretended the chip function on the terminal wouldn't work so he took my card & added extra money to my tip. Management will not return calls to have the money returned. Beware! read more

I took a taxi last Friday. Cab charged me three times. Cab fare was $49 he took $160. He tapped my card twice. Called the taxi company they said they will get their manager to call me. Still no call and it has been a week tomorrow. Horrible company. Don't call them!!! Better luck with Uber. read more

1 star is generous based on my experience with Bel-Air. We called for a cab at 9:20pm, and they told us it will be half an hour. Already disappointed, we waited. It was past 10pm at this point and we were late for our event. I called back and once I got through they said "oh, they're not there yet? We will send one now, another 10 minutes." I then get a call from our taxi driver saying he's 5 minutes away. Then I get ANOTHER call from another random taxi number asking if someone's on their way. This was not the same number I called to book. Very unprofessional as now multiple drivers have my number, there is no communication between them, and still no cab for us. The cab finally arrived at 10:30pm, over an hour late. We completely missed our event due to the ridiculous wait time of this company. On our way home, also a complete disaster. I tried to book on the app, as it is advertised as "much faster". At first it said 30 minutes, then 5 minutes, and when I finally clicked book it kept coming up as an error and unable to book. So once again I call. Our cab arrives on time, however our driver needs to use the washroom. He tells us that either we have to wait, or find another way to get home. I do not understand how he was allowed to accept the pick-up in the first place, as he is our way home?? So we go to the closest gas station, get out of the taxi, and wait over 15 minutes. Mind you it's also 2:30am. He restarts the meter and we are finally on our way home. Long story short avoid this company at all costs. I will be considering every other mode of transportation before I ever cross paths with Bel-Air again. I would of been to my destinations faster if I walked. read more

If I could rate 0, I would. We called a taxi and the driver arrived at 5:56pm. We have a 7M old baby who we already put in his car seat before the driver arrived and only needed to pick up our baby bag and put on our shoes, which I let the driver know when he called. He called back at 5:58pm yelling at us that he has been waiting 15M. We tried to reason with him saying he just called and we hadn't even had time to finish putting our shoes on before he called back. He was angry at us the whole drive. We had him drop us off before our intended drop as we grew concerned he was drunk. As we paid and frantically unbuckled the car seat worried he would drive off with our baby, he threw our change out his driver window. WE NEED UBER or LYFT. Lets be rid of taxi drivers! This is not the first time I suspected one of Bel-Air's drivers to be drunk. Absolutely unacceptable. read more

Bel-Air Taxi - Taxis Near Me - Coquitlam, British Columbia

I have always had a great experience with them and with the drivers. This review is a specific complaint with a driver taxi number DC OR AC 37 this morning, at 11 am, I got a ride from him; I use taxi savers, but unfortunately forgot my card at home, I travel with them all the time but never had an issue with this before; I do understand it is required, so I told him I would pay him by debit, he insisted that I pay him in cash, and said it would be $20. I said I will not pay $20 for a $10 solar ride, he then said it would be $15, I was distraught but finally agreed to $15. He then shut off his meter Which was now a little over $6. I eventually paid him the $15. I asked for a receipt which he refusedsed to give. Please be aware when you get into cab number 37 in Coquitlam. Bell Air should do something about this driver, he is out there trying to swindle seniors. read more

The drivers for this company are horrendous. My mom switched lanes and while we were, a cab from this company nearly smashed out our front end!! (And we're in a smart car. You'd have to be particularly reckless to do that to a smart car.) He then went back into his previous lane moments after which leads us to believe he did it on purpose. What a knob! I also called for a cab at ikea a few months back, and asked specifically for a van. They sent a car and the driver yelled at us for their mistake then left... They didn't send a van. Truely horrendous company and horrible employees reflect that! read more

I called 6 days ago at 9 pm for a taxi to pick me up after work because the busses weren't running. They hung up on me and yelled at me when I tried to call back. I tried calling again the next day because my bus never came and they hung up on me again read more

Terrible driver p81 today. Was extremely rude on the phone and in person. Had the nerve to get angry that I didn't tip (if you're rude and purposely overcharge, I'm not tipping) fire this cranky old man. read more

We called Bel Air to go from Port Moody to Vancouver. I had booked a reservation through the app over 90 minutes before the scheduled time and the driver was still late to pick us up. We had to call the dispatch before a driver made its way to us. Once in the car, we noticed many warning and problem lights flashing on the dashboard and monitor. We had no idea what was going on and the lights went on and off throughout the entire car ride. The driver was also using a GPS device IN HIS HAND while driving. I'm pretty sure this is considered distracted driving. Not to mention, his jerky driving nearly made us car sick on our way to town. The ride was uncomfortable and most importantly, not safe. This car needs to be pulled and inspected for the safety of other passengers! Extremely unprofessional, unreliable, and unsafe. Find other ways of getting into town (skytrain, carpool, hiring a DD), or better yet petition for rideshare to come to Vancouver. read more

Go out of business. Please. You're the worst taxi company there could possibly be. You refuse to ever have enough drivers on and the ones you do either have no clue where they are or are drunk. Uber, lyft... Anything... Please... Bel air are holding the tri cities hostage read more

Orderd cab at sixpm. At the frog and nightgown pub. Now 7.25pm no cab. I am handicapped. Not very good. Blow they say. Where's the ride. Thanks Belair. read more

This is legitimately the worst cab company in Port Moody. I've been hung up on 3 Times and told to just take an Uber. Their service is terrible and the people answering the phone are horrendous. Don't take a cab take an Uber! read more

Extremely rude operators. NEVER show up on time. Can be "less than a block away" and still take another 10 minutes to arrive. Don't care if you're in a rush to get anywhere. The drivers are always unfriendly and rude. Was told earlier it'd be better if I could pay cash instead of debit. read more

Worst taxi Serbia ever I was walking across the road to get to school and I was waiting at the crosswalk because I saw a taxi the taxi spead through the crosswalk without stopping for me and he gave a big honk to me I was very angry about that and I say do not use this taxi service read more

I have travelled around the world and seen many different countries and cities, rich and poor. Bel-Air taxi offers one of the worst services I have experienced. Rude driver and dispatcher that have no capacity to handle anything except for the bare minimum. They seem to all hate their jobs and do not hesitate to show you. Not an uber supporter? Bel-Air Taxi will change your mind. read more

I've never been so disappointed by anything in my entire life. They had me on hold in non peak hours for 30 minutes then when we got in the cab the previous rider had left his phone. I asked the driver to stop so I could give it back and he complained that we should go. This is the very reason we need Uber. Vancouver should be embarrassed with themselves. This is an absolute joke. I'd rather hitch-hike then do this again.... read more

HORRIBLE! We waited in the freezing cold with two other customers who ordered a cab from this same company. We waited for nearly an hour. We made 4 taxi orders and none of them came until the other customers called the company supervisor and ordered us both cabs, AGAIN! And we saw one Bel Air cab get into a huge fight with a customer outside the mall. Seriously such an awful service in a city that's not even highly populated or big. I'm so disappointed. Worst customer service. read more

We ordered a taxi through their app, and the driver arrived a few minutes early (which was fantastic). He was super friendly, and helped put all our super heavy luggage in the trunk for us, and was very gentle with my wedding dress as he placed it on top of the luggage for me. He took one quick hands-free call (maybe 10 seconds) and apologized when he hung up. I was weary to use their service after reading the other reviews on yelp, but we had a great experience. read more

I have been a very long term and regular customer with this cab company, but for the past few weeks they have been TERRIBLE. I have been waiting for over 20 minutes for a cab on a regular basis lately. Meanwhile, I see cabs from other companies whipping around all over the place as I wait for Bel Air to arrive. I am not going to use this company ever again, now that I have been standing here outside a grocery store for 25 minutes while my ice cream melts! Never again - your bad service lost you a good customer. read more

Do not use this cab company unless you have literally no other choice, particularly if you are a woman. They have a history of trying to extort extra money from passengers, by turning off the meter at one stop and then starting it again before continuing, or by keeping items left in the cab and only returning them for money. By the way, this is illegal, and the police will return your items. Call them if/when it happens to you. read more

Arrived quickly, dropped off quickly, meter on the whole time and paid by credit without incident. Super convenient way to end a Saturday night past midnight read more

Bell Air taxi is the worst taxi company I've had to deal with. I ordered a cab for 8:15, it is currently 8:50. So what happened was: the driver came to my house then left immediately cause my number was an Ontario number. He cancelled the booking, without telling me. So I call to see where my cab is, they proceed to tell me that they had no record of my booking that trip. I book another just to not cause them any inconvenience. The second driver doesn't show up. I call again and they explain to me what actually happened with the first driver and proceed to tell me that my second cab will be there in 10 min, then 10 minutes later, they tell me my cab will be another 10 min. So I ask to speak to the manager, someone says sure thing, then the line disconnects. What a mess. I was extremely late for work that morning. read more

I'd like to start of saying that I NEVER write reviews. But this company has started to push me over the edge. I work at a golf club that has a member side and a banquet side. We do a lot of weddings, Christmas parties, etc. So we call a lot of cabs at the end of the night. Bel-Air is one of the most disrespecting companies I have ever come across, and having to deal with them multiple times a week is stressful. We had out first Christmas party of the year this past weekend, was over 100 people. Of course people are drinking and require a cab near the end of the night. Keep in mind, it is a Saturday night around 10:00-10:30pm so I understand cabs can be busy. We had this nice older couple on hold on the phone for quite awhile, so we get on our landline and pull up the app on a staff's phone to see if we can get a hold faster. The app is showing multiple green cars on the map, but no one is taking our booking. Finally we get someone who takes it, and they are 5mins away, so we tell the couple the cab number and they go wait out front. Among the time trying to find a cab, a few cabs have pulled up, but other guests I'm sure have ordered cabs off their own phones - which is fine. But it seemed a different cab then the one we ordered got here first and the couple got into that one and took off as they were one of the last people here and no one else needed a cab. The original cab we ordered pulls up just after the other one leaves, so I go out front and talk to him through his open window explaining the couple who ordered his cab was in the cab in front and was going to leave it at that, but he started complaining. His complaints were how its unfair that no one cares about the cab drivers and we just order so many cabs because we are so impatient that we cant wait for one, and then so many cabs show up and waste their time. I was trying to say something too and he kept cutting me off, and trying to inch the car and close his window. I was like, well we have over 100 people here, we cant control who orders which cabs and who takes whose cab, but again he didn't want to hear what I had to say, he just proceeded to say that now that he has our phone number, that even if weeks go by he isn't going to take any calls from this number. So now I have to worry about if I have other events at our club, if I'm going to be stuck waiting for cabs even longer because they sent 1 too many cabs too many times in the past... We need another service for the area that isn't Bel-Air, so we don't have to deal with people like this. Even the people on the phone are rude when you make bookings. They don't even tell you the wait time have the time. And one time, I called and said I needed 2 cabs in about 20mins at the club for a couple of members, since they still had a full glass of wine and didn't want to leave just yet. I then receive a call from one driver in a couple of minutes saying he's waiting around the back. Our guests clearly aren't ready, so I explained they are still finishing up, they need more time. I then receive a call later from another driver saying he's been waiting over 10mins and went on ranting. I then proceeded to tell him that I ordered the cabs to come in 20mins, and you decide to come way too early and then in the middle of my sentence, he hung up. So I'm done with this company. Unfortunately I can only rate 1 star, but i'd rate a fat 0 if I could cause that's all they deserve. read more

The worst customer service I have ever dealt with the only reason this company is used is because they have a monopoly on Coquitlam taxis. I was trying to get a ride home from my friends and got hung up on over 5 times for no reason!!! So rude and unprofessional do not use for any reason read more

Absolutely terrible service, never heard anyone have a good experience with this useless company. Unfortunately we have no other choice living in Coquitlam and drinking and driving is not an option for obvious reasons. Countless times drivers have been late, don't show up, or left on hold for more than half an hour. Not to mention how inexplicably rude they are upon arrival no matter what. read more

They left an older woman for 3 hours without picking her up. Zero stars because customer service is a priority while calling a cab and paying a full tank for a quick lift. read more

They charged $110 to get from gas town to Richmond. This is 3x the price it should be. Thought I would do the right thing and not drunk drive. Too bad the crooks at this company will take advantage of you. The driver also was really racist and referred to Richmond as chink town. read more

Worse cab company ever! Safer to walk or sleep or off in your car! Thought I was doing the responsible thing by calling a cab. I thought I was going to die on the ride home! DO NOT RECOMMEND!!!! read more

TERRIBLE SERVICE. I called them one evening to take me from Coquitlam to Burnaby. First time they answered they hung up after i said I need a Cab to Burnaby. I tried again and they said they will be there in 20 min. Once they were out front they called me and the driver kept yelling at me WHERE ARE YOU?? I tried telling him that i am just inside and will be there in 30sec, he hung up on me. Then he calls 5 min later asking where i was. I went out and got in and all he said was WHERE ARE YOU GOING? I wish i had taken the Skytrain home as this was by far the Worst Service i experienced with a Taxi Company. Never calling again. read more

Pretty pretty bad. I was on my way to a very time sensitive appointment. I could not be late. Unfortunately the train and bus weren't in sync to get me there on time so I tried to plan ahead to have a cab arrive at the same time having me almost 20 minutes early (it was literally a 5 minute drive) I had the app ready to go but it said I needed a more specific address? I brushed it off to likely an internet issue. So I called. I ordered the cab but the call drop or whatever happened. Odd but still no big deal. I called back and had a different operator. No issues with him and perfect timing as well. I saw the cab pulling up as I was walking down the stairs from the train and he called to let me know he arrived but would pull around to the back to avoid the bus lane. Perfect. I walked out and looked but didn't see a cab. I called the driver back and no answer, 3x. Now I'm getting anxious. I'm going to be late. I call back...I speak to the operator and ask if she knows where he may be. She huffed and puffed and said he was there then quickly let me know someone else jumped in. I'm standing on the corner hoping this may make it easier for him to grab me as well away from the crowd trying to avoid this happening again. As I'm asking her to let them know I was in a different location she yelled (not screaming but clear raised voice) that the drivers know where the train is and hung up on me mid sentence. Yikes. I'm waiting and waiting and now I'm actually late. What option did I have? Ugh, I'm going to have to call back. Honestly, I was slightly intimidated to call again after being yelled at once already but it was too serious not to. I call...hoping for the other operator but no, it's her. I explained this again and asked where he is. Now she's really mad and yells "he's there!" I look and nope he's not. Also he hadn't called yet. She yelled at me that he was in fact there. (Not cool) so I said "why are you so mad and yelling at me?" Like wtf. She says she didn't. She did, can't stop won't stop? I see my cab pull up a block away from me, it's raining btw. while I'm in mid sentence she hangs up on me again! Coool coool. Now I'm late. Almost 15 minutes to an appointment where they run a tight ship and Im feeling guilty too. I stood and waved to him. He didn't move. Whatever maybe he didn't see me so I walk back to him and luckily he got me there pretty quick. I ended up being 20 minutes late and they wouldn't see me. I had no other choice but to leave and spend the next hour commuting back into Vancouver and paid for a pointless cab. I'm a student and definitely not taking public transit because I'm rich. All in all it was reverso helpful and I would not recommend Bel-Air Taxi. Unless of course this sounds appealing to you which I can't really imagine but hey everyone's into something. For the rest of you who this doesn't do it for them I strongly suggest you think twice before using their services. Good luck. read more

Just saw that this company left a woman in a wheelchair waiting for 3 hours for a cab that she had prearranged for a pick up. Shame on you!!!!!!!!!!! Uber and Lyft cant come quick enough. read more

Worst customer service! Rude cab drivers. I was told by a cab driver late at night that I should've walked because my fare Was only $10! Total jerk driver. I thought cabs were supposed to be a safe ride home not some abusive East Indian driver lecturing me on the ride home . Second awful experience a Iranian bald driver, I passed him back the visa machine and it slipped out Of our hands and he yelled at me! I told him it was a mistake and to calm down and he continued to yell at me. Then My card wasn't working for some unknown reason that makes no sense because I have money so I left my I'd with him to get cash from home and he was still very rude. Bring on uber! I'm done! read more

The BelAir Taxi app is absolutely horrendous. A complete and waste of time. It's about time that we either get a ride share program for the Taxi people become accountable. I've read most of my pick up 30 minutes in advance and the taxi did not show up. After 30 minutes to get past me to rate my ride. What a joke babe read more

This taxi company is crap they leave pregnant ladies in the middle of no where and they treat seniors that have handicaps like crap and they take hours to get to people that are handicapped. The Motor Carrier Licensing Authority in Victoria should take a full review of this company and pull there motor carriers license. The drivers are really rude to to the customers Do not call this this taxi company you will regret it read more

Usually fairly happy with this company other than that it takes them a long time to pick you up at night which is understandable. However today's experience completely ruined it. I called a cab to go home very late at night and when he arrived he asked me where I want to go. When I told him my home address he said, "that's a 1 minute walk from here why do you need a cab". How ignorant is that? I'm fully aware of where I live and the distance and it is a 25 minute walk on most occasions, about a 5 minute drive. On top of that I'm injured and have troubles walking, hence the reason why I called a cab, because no busses were running. I just ignored his question because I wasn't going to get into an argument with my driver. THEN when I arrived at my location I told him I'd like to pay by debit, he said,"you don't have cash? it's not that much money". The driver was super disrespectful and childish. I hope I get respectful drivers next time I call a cab from this company. read more

Not a good choice for a cab company. Only company in the Tricities though. Often late, not equipped for the area, rude and unprofessional and I was in a car accident due to a driver recently who was playing on his cell phone while driving and just driving unsafe all together. Hopefully Uber will come to BC soon so we can have choices of who to ride with. read more

You guys absolutely suck. Worst customer service , horrible drivers and long wait times. Thankfully we drive but we had a few holiday parties and has to cab to be safe and responsible. The drivers are always rude, they are on the phone and speed. They say nothing , no please and no thank you, why does my husband always tip?? I've started to round up and don't give my usual 20-25% tip as usual. Only had 2 nice drivers who actually pull up to the doors,have quiet music and ask you how you are. We need Uber badly in Vancouver, especially when it's the only way around some parts of the city!!! And the call centre needs to let people finish their sentences before hanging up!!!!! Rude!!! read more