We came back to Vancouver on Fri, Nov 17,22. At YVR, our Coquitlam taxi driver in a light blue…read moreRav4, numberCT15 picked us up but refused to give a ride, saying we had too much luggage. Well, there was 3 of us, and we each had one luggage and one hand carry, standard size. Driver said it would not fit in a RAV4, but I told him that this luggage came out of a Prius Wagon and that the Rav4 trunk is much bigger. By size comparison, the RAV4 has almost 10 cubic feet more space, and that alone would compare to three standard size suitcases alone. The driver was lazy, and he is a poor representative for Taxi Drivers. Avoid this company if you want good service!

We called a taxi on Christmas Eve. The driver arrived and refused to run the meter on a trip to…read moreLangley...He insisted on a cash flat rate of 60$ which is more than it would cost for the trip. This is a blatant violation of the Lower Mainland taxi licensing rules and I'm taking this up with the Better Business Bureau and the Licensing board. Don't make the mistake of using this company. Call Royal City Taxi or Bonny's Taxi instead. FYI, Coquitlam Taxi, Bel-Air Taxi, Port Moody Taxi, Port Coquitlam Taxi and Maple Ridge Taxi are all the same company run under the same umbrella. Stay away from these dishonest people.

Right on time for us to get to the hospital wth time to spare plus we got picked up at hospital for…read morehome without any problems Driver was very nice to us and he was helpful thank you

The drivers are friendly, when you can get a cab, but if they think it might be a trip worth less…read morethan $10, they refuse to pick you up. Don't ever tell them your destination when you book it, unless it is a good, long trip. Unfortunately they have a monopoly in Burnaby. A better bet is to get an Uber.

I do not recommend getting a taxi from these people, especially if you are female. First cab we got…read moreour cabbie had a problem with my spouse sitting in the front seat, but reluctantly took us anyways. Second cabbie on the way home had a fit. Told us he had too much stuff for anyone to use the seat, we decided it would be better to just call the company and get a different cab. Third cab arrives and like the first guy he has a problem with my spouse sitting in the front seat. The only reason he took us was because we continually asked why she couldn't sit in the front seat and how it was discriminatory. This was a very hot day and after a block my spouse began to feel uncomfortable as the man turned off the ac because she was wearing no bra. Most of the cabbies make females feel uncomfortable if not unwelcome in the cab compared to if you were a man.. and don't get me started on the state of most cabs and the smell inside them.

I take Belair Taxi most mornings to the Port Coquitlam West Coast Express Station as I work in…read moredowntown Vancouver. If I work late and have to take Skytrain, I can even count on them being at Coquitlam Centre Station for the journey back home. From the Lovely Dispatch Lady to the Drivers, everyone is very pleasant, courteous and I always feel safe and receive EXCELLENT service. I HIGHLY recommend them! Thank you Bélair Taxi for all you do!! Sincerely, Lady on Flint

Hello, This is Dunya…read moreIsmail, I am writing to file a formal complaint regarding a very concerning experience I had with one of your drivers yesterday. I believe the driver's name was Gurnaj Sidhu. I called for assistance to have my vehicle jump-started. This is a service I have used before, as I was in the process of selling my vehicle and do not know how to safely jump-start it myself. When the driver arrived, he connected the jumper cables incorrectly. As soon as he attempted to start the vehicle, my car began sparking and produced a significant amount of smoke. Both I and the potential buyer who was present immediately noticed what had happened. We approached the driver to check the connections and it became clear that the cables had been attached the wrong way. The buyer informed the driver that the cables had been connected incorrectly. The driver then called his father and stated that the cables were not working, which was inaccurate. Both the buyer and I witnessed the sparks and smoke coming from the vehicle as a result of the incorrect connection. The driver later brought another taxi driver to assist. They attempted to jump-start the vehicle again, but it did not work. At that point, we believed that the fuses or other electrical components had likely been damaged due to the initial mistake. When I expressed my concerns and told the driver that he should not have attempted the procedure if he was not familiar with how to do it properly, he became extremely aggressive. He began yelling at me, telling me to "shut up," and repeatedly moved very close to my face in an intimidating manner. I felt threatened and uncomfortable by his behavior. What is most disappointing is that at no point did the driver apologize for the damage or take responsibility for what occurred. Instead, he continued to raise his voice and argue with me. As a result of this incident, my vehicle is no longer functioning. I would like to speak with a manager as soon as possible regarding this matter. I have a witness who observed the entire incident, including the incorrect cable connection, the smoke coming from the vehicle, and the driver's behavior toward me. Additionally, the second driver who attended the scene also acknowledged that the situation was not handled appropriately. This entire situation has been extremely upsetting and unacceptable. Not only was my vehicle potentially damaged due to the driver's negligence, but I was also subjected to aggressive and threatening behavior when I attempted to address the issue. As a customer, I should never have to experience damage to my property, be yelled at, or feel intimidated by an employee who made a mistake. The lack of accountability, professionalism, and basic respect shown during this incident is deeply concerning. I am requesting that this matter be investigated immediately and that I be contacted by a manager to discuss a resolution. If this issue is not addressed appropriately and in a timely manner, I will have no choice but to pursue further action, including contacting the police regarding the threatening behavior and exploring other available avenues to recover the costs associated with the damage to my vehicle. Please contact me at your earliest convenience to discuss this matter and the next steps. Thank you for your attention to this serious issue. Sincerely, Dunya Ismail Phone: 236-866-9010 Email: kurddunya46@gmail.com

A 35 minute drive took an hour and a half. Didn't take any main roads, only went through…read moreresidential neighborhoods.

We have called 6 times just today. Have not had a response. So unprofessional. Several days before…read morea wedding with 200 ppl and many needing this service. We have found a reliable company, not this one

We booked our GVDD ride home on December 22nd, and it was excellent. The driver arrived at exactly…read morethe time we had arranged, and he was friendly, courteous and professional. I hope all of their drivers are as good as Sam. We'll definitely use GVDD again, and recommend them for a safe, reliable ride home.

Prompt, courteous service. Two trips to the airport, one pickup was late, but they called ahead to…read morelet us know - very nice. All drivers were gentleman. So glad a professional service like this still exists.

I had only one encounter with a Guildford Cab driver who I found to be aggressive and hostile, that…read morewas enough for me not to use the company again, his driving skill was not the greatest

We have been using Excel for transport within Vancouver and to/from Whistler for about a decade…read more We've used it for our individual family and a group as large as 24 in a private minibus. The booking process is easy, the manager Howie is responsive and easy to work with. The drivers are always on time and courteous. On our most recent trip, there was a terrible accident on highway 99 which delayed us 7 hrs! We had multiple families traveling on together in a large van, half children under the age of 8. The kids were going stir crazy and so were the parents. The person that was not frazzled at all was our driver Johan. He was with us the whole way, taking us to dinner in Squamish, driving us around town looking for a place to entertain the kids and wait for the roads to reopen. We ended up having to hang out at a Walmart for several hours. By the time we got to Whistler was about midnight, on a 5p planned arrival. Johan never stopped being courteous, kind, and friendly. I can't imagine how tired and frustrating the ordeal must have been for him, yet he never let it showed and it made the journey so much more pleasant despite the circumstances. We've never had a bad experience with Excel.

Excel provided exceptional service--they were punctual. The vehicle was clean and comfortable, they…read moreprovided everyone with bottled water. Andy our driver was very professional, friendly, and incredibly helpful. I highly recommend Excel and will definitely use them again in the future.

Driver was SOOO RUDE, thank goodness for Uber, I really hope they disappear, hasn't been the first…read moretime having problems with them.

This company is by far the worst company I have ever done business with. I called the cab, and…read moreasked to stop at the store on the way home, when I came out he was gone!!!! He did not notify me he was leaving he just left. There was no altercations in the taxi, he just simply left. When I called the company back there was no answer. What kind of professional business operates this way?When I finally got a hold of the company the next day and reported what had happened, the response I got was a chuckle, and an insinuation this happens all the time. They don't give any information regarding management. The taxis smell and are very dirty. I would be ashamed to recommend this company to my friends, family or colleagues. I am embarrassed a company like this can operate in the town of Maple Ridge. Honestly a despicable representation of humanity! Vote Uber these people need to be shut down.

The easiest way to get both car and drunken fools home in one piece. Once we finally found "A Safe…read moreRide" (thank you the Shore 104) all we had to do was make a call. Two awesome people arrived to pick us up, one drove our car, and the other drove behind. If you're going to be leaving before midnight, you should have no problem getting a ride, if it's after 1am, reserving is a safer bet. We called a day ahead to reserve. It was only $40 from West Vancouver to downtown and worth every penny. It would have been double had we cabbed there and back and making that morning trek to retrieve an abandoned car with a "wedding" hangover is never a pleasant way to spend a Saturday morning. Thanks Safe Ride - you're going to make me a hero at every wedding from here on in! PS. Cash only.

They were 1 hour late. Fair enough it was a busy night with Christmas parties. The driver came…read morearound the corner to meet us huffing back a cigarette, so it now stunk like smoke the whole ride home. He couldn't have smoked in his car? I asked for a receipt at the end so I could get reimbursed. They said I would have to call head office to get one. Multiple calls to try and get a receipt. They have not sent a receipt yet and it's been 5 weeks. Horrible customer service. Use another company