What a great boutique hotel. Everything is really geared to a pleasant experience. The rooms are…read moreclean. Shower massive. The staff super friendly. The pool inviting. They offer free to use beach bikes which were run to take out for a spin. The hall is filled with history of the Snurfer, which is the predecessor to the snowboard, invented in Muskegon.

Awesome boutique hotel! We were blown away by the service (you can text and get a quick response),…read moredecor, and comfort. We rented a loft room, which had a really cool nautical theme and a huge bathroom with a very luxurious shower. We reserved a fire pit time slot. The hotel MADE the fire for us! Totally not accustomed to that level of service. Also, their website undersells the kitchen. The fridge was bigger than we expected based on the description, the cabinets were stocked with all of the essentials, and we loved the coffee maker. Best kitchen we've ever had in a suite, and we travel at least a dozen times a year.

Our stay at Shoreline Inn & Conference Center from July 11-14 was nothing short of exceptional. We…read morestayed in Room 906, a beautiful marina-view room with a private balcony with a jacuzzi and it exceeded every expectation. Waking up each morning to the peaceful waterfront views and ending the day watching the sunset from our balcony made for an unforgettable experience. What truly sets this property apart, however, is its outstanding staff. From the moment we arrived until the day we checked out, every team member made us feel genuinely welcomed and valued. A special thank you to Clara and Ausha at the front desk for going above and beyond to accommodate us with such an incredible room. Their kindness, professionalism, and attention to detail made a wonderful first impression and set the tone for our entire stay. An even bigger shout-out goes to Front Desk Manager Maxx Millman, who truly exemplifies exceptional hospitality. We were celebrating my birthday, and Maxx went above and beyond to ensure the occasion was memorable. His thoughtfulness, genuine care, and commitment to creating an outstanding guest experience did not go unnoticed. It's rare to encounter someone so dedicated to making guests feel special, and we are incredibly grateful. We also have to recognize Ava and Sarah in the Bistro. They were warm, friendly, attentive, and made every visit enjoyable. Sarah deserves special recognition for making the best Mudslide I've ever had--it was absolutely perfect! Their exceptional service and positive personalities added so much to our experience. Beyond the incredible staff, the hotel itself is spotless, beautifully maintained, and offers comfortable accommodations in a spectacular waterfront setting. The marina views are stunning, the atmosphere is relaxing, and every aspect of the property reflects a commitment to quality and guest satisfaction. It's easy to see why Shoreline Inn & Conference Center has earned such a great reputation. Whether you're traveling for business, attending a conference, celebrating a special occasion, or simply looking for a relaxing getaway, this is a place that truly delivers. The combination of beautiful accommodations, exceptional amenities, and world-class customer service makes it a destination we will happily return to. Thank you to everyone at Shoreline Inn & Conference Center for making my birthday celebration so memorable. We left with wonderful memories and cannot wait to come back. We highly recommend this property to anyone looking for an outstanding hotel experience.

The location is great if your on a road trip or a long day drive. Staff is very nice. Rooms are ok…read morecleanliness wise, there was a strange bug on me once I woke up- not a tick or bed bug but it left a red mark. Bathroom isn't very clean. Generally has everything you need though.

We had a wonderful stay here! This location was easy and familiar to us as we were in town visiting…read morefamily. I had called prior to our arrival to ask about a pack and play in our room. Staff was very accommodating and told me that they had four queen size rooms that were a little larger and to ask if one was available when we arrived. I did just that and they were happy to help me and make that work. The room was clean and spacious and our stay was enjoyable. Breakfast was a nice spread and staff was friendly throughout shifts. When we are back in this area to see family we will for sure stay here again.

This hotel definitely needs some attention & renovation. The room were very outdated & tired. When…read morewe arrived for Kite festival ( May 2025), they were in the process of renovating some rooms. The first room we were assigned on the ground floor, room was okay but had some urine smell. Although I opened window but the smell didnt get any better. I contacted front desk & asked for a room move. We were moved to 2nd floor, the room was better with no smell although almost the whole floor were under renovation zone. Not too noisy so it was okay. The staffs were nice & we love the location of the hotel. My husband unfortunately forgot his Apple Watch after checking out. They couldn't find it at first but after second phone call, they found it and able to send us back after we emailed over the shipping label. Tip: ask front desk how to log in to hotel wifi as what I was shown how to use isn't the regular way that I log in to internet all the time.

The Delta has a great location in Muskegon, walkable to restaurants and with good meeting…read morefacilities. We stayed one night. The requested extra pillows and towels were in the room when we arrived for check in. The room was clean with one of those dreamy Marriott beds that I wish I could have at home . I attended a meeting the next day at the hotel. Great service but somewhat limited selections for my gluten-free, dairy-free daughter's diet. I cannot blame them for that. Otherwise very average food, but good for hotels, in my experience. Parking was free and convenient. We were there during a weekday and did not have any of the reported problems with lack of parking . If there is any criticism, it was the front desk associate who was marginally welcoming and helpful. I probably noticed it more because I've had such a great experience at Hiltons with the front desk staff. But she got the job done. I would definitely stay there again for another trip through Muskegon via the Milwaukee high speed ferry.

If you're looking for a hotel in downtown Muskegon (close to music and wedding venues, hockey…read morearenas, restaurants, etc.) you can't go wrong with the Marriot Delta. Pros: + Loved that check out was at 12pm. That felt so luxuriously late! + The front desk staff was 11/10. Each of them (I think I encountered maybe five different employees during my weekend here) was friendly, acknowledged every guest warmly, had great suggestions and recommendations, were patient with questions, and did a fantastic job checking folks in and out effortlessly. Seriously, one of the best experiences I've had with a front desk staff at a hotel! + There's a Starbucks in the lobby (...but you can't use your Starbucks app to pay)! + There's a little room in the lobby with snacks, drinks, medicine, and beauty products for sale 24/7! Cons: - It's a very generic, very average-at-best hotel. - The room could have been much cleaner. - The bed could have been more comfortable. - The whole building could probably be modernized. - The noise was TERRIBLE. Despite filling out their online survey about my room preferences, I was given a fourth floor room across from the elevators. Between the street noise from the entrance and the heavily trafficked elevator hallway (and the all night rager that happened in the room next to mine)... It was loud. Finally, I saw a couple reviews mention that they were stingy with their water bottles. Bring your own reusable one; they've got refills stations on every floor!

after paying for 2 nights a week in advance this place gave away a room i paid for!! trust and…read morebelieve im telling everyone i know to stay away from this place and hilton peiord!! stay anywhere but hilton. if you pay for a room in advance no one should have to notify the hotel..the room should remain open because it's paid for...period. stay anyplace but this place..and my thoughts and opinions of this bs business isnt gonna change either

This hotel has really gone down hill over the last few years. Severally outdated and dirty. Our…read morefamily has Diamond status, so we've stayed in many Hilton brand hotels across the country. By far, the worst Hilton brand hotel I've ever stayed at. Room was dirty, black hairs on the bathroom floor, and stained bedding. Stained, exposed, box springs on the beds. Breakfast wasn't replenished and they didn't have any waters for diamond members.

If you are looking for a relaxing and quite location, this is the place! We had a wonderful stay!…read moreIt has great access to both Muskegon Lake and Lake Michigan as well as some wonderful hiking trails. The rooms were comfortable and the well-equipt kitchenette made it very convenient to have alternatives to eating out. We were allowed to pick blueberries, raspberries, and blackberries to include with our meals or just as a snack. The hostess was accessible, helpful, and extremely responsive to our questions and needs. We will stay here again.

Had a wonderful stay at Snug Harbor Resort!…read more We were looking for a place to stay that was close to a variety of different thing to do and that it was. There is hiking trails, fishing, swimming, boat launch and much more to do close to the Motel. Downtown isn't far from the motel along with good restaurants. The owners were easy to locate and were very knowledgeable of the various sites around the area and seemed to know all the activities that were going in town at the time. The rooms were in the process of being updated but were clean, comfortable and rather homey feeling.

Nothing went well in this unprofessional dump.I'm a disabled veteran so reserved ADA room well in…read moreadvance so we could carry our granddaughter on an adventure. We arrived to a disgruntled desk person and was informed that they needed space so they had given our room to someone else.After a 10 hour drive, this was unexpected and disappointing. Then on top of that when we ask why they had given our room away. We were informed that if we didn't leave they would call the police. No one had raised a voice or any thing that could be misconstrue as threatening. Hope they enjoy ADA warning people to avoid at all cost. I also hope they love the DAV warning people to avoid these dumps. AARP will also be be advised about how senior citizens are treated.

The good: room was very clean, beds very comfortable and Nick and the manager very nice and…read morehelpful. The not so good: the room needs updating, the breakfast was out of a lot of food and someone had to inform the desk The awful : kids and teenagers in the pool were dunking and grabbing each other around necks and choking one another. Parents asleep on lounge chairs and in hot tub. I had 2 granddaughters in pool and we're afraid for their safety as the kids were also throwing each other in pool. Told the man at the desk, but he never went in to talk to them. We ended up leaving the pool, like the family before us did because they had young children children and could tell they didn't like it either.

Good hotel - new and clean. Our Roku stick worked in the TV with zero problems. They had cheese…read moreomelettes at breakfast, which I really like and it seems fewer and fewer HIEs have these days. The employees were friendly. Just a really good stay.

Simply amazing how nice and well run this hotel was. We stayed here with a large group of hockey…read moreplayers and the staff made our journey run so smoothly. The hotel was brand new, very clean, perfect location for food options and easy access to the Lakeshore sports complex. Everyone was so friendly and helpful, we would definitely recommend staying here if you are in the area.

I had a wonderful stay. It's not a 5-star hotel, but I didn't expect that. The hotel was clean and…read morequiet. I was prepared to spray for bedbugs, but there were none. The staff was very friendly. I tried to buy a bottle of water, but the machine was out. The front desk manager went into a supply room and got a bottle of water for me. i normally have trouble sleeping in hotels, but I slept well both nights. I could adust the temperature in the room and I slept well. This is the second time I've stayed in this hotel. The first time I froze and complained about the heat. This time, I was very comfortable. i won't hesitate to book this hotel the net time I'm in Musegon.

When I first arrived I checked the bed for bed bugs. The box spring was clean, but the mattress had…read morea large stain about 8x6 inches on the one side. The mattress protector was piling a bit, but other than those issues, the bed smelt clean and looked clean once the three layers of protection were over the mattress. The bathroom was clean and although the hotel had a mildewy smell, the room smelt clean. There were people hanging around in the parking lot, but they didn't cause any issues and they seemed friendly. Even with all the decorations on the exterior of my Jeep, it wasn't messed with and I felt safe overall at the hotel. Breakfast was in a small room, but it was decent and the staff were friendly and nice. Overall, the hotel was pretty good and worth the low price. No hidden fees when I booked through Super.com and I left happy with my stay and will be back in the future!

I was pleasantly surprised in the morning when my van had not been broken into overnight. Not a…read moregood neighborhood. After looking at our room and finding it in disarray and with a broken AC, we requested a different room. The second room had a great AC, new. The second room was still in disarray. The lamps were crooked on the wall, and the pillows were gross. I included pics of the first room, with its slashed blanket and duvet cover. In the second room our beds had no blankets at all, just a sheet and an empty duvet cover. At first we thought they had forgotten to finish making the beds, but no. Shower heads are oddly low. About 5'. I'm 5'6" and I kept hitting my head on the thing while arching back to wash my hair. Pretty funny. Also the whole place reeked of cigarettes and the cheap nasty towels smelled like they'd been washed using old cigarette butts as detergent. Check out the mirrored staircase in the lobby. The decor was interesting throughout. Looks like it was once the fancy hotel. But the nice hotel of 1980 is the shabby 1.5 star motel of today. We ended up at this place because we booked online. Spent 2 nights there. The elevator is a death trap. We used it once and opted for the stairs thereafter. And yes of course, the stairwell smelled strongly of urine :)

We were on a motorcycle trip and booked this hotel 1 month before our stay. Every hotel was booked,…read moreand we made the mistake of not checking YELP. When we arrived, the lobby was full of people trying to check in. The lobby is dated, but looks nice. Don't be fooled, because the hotel is nothing close to nice. After waiting for a good 20 minutes, the Russian manager was finally able to help us check in. However, despite booking many weeks ago, he was unable to find our reservation. He looked through a very large stack of papers, only to be finally helped by another employee. She was able to come up with our information. A computer system would help! Following payment and signing papers we headed to our rooms. To bad we didn't notice the sign on the wall behind the counter that read "If you are unhappy with your room, please let us know within 15 minutes of your stay for a full refund ". Walking to our room the odor of stale marijuana permitted the hallways. The garbage on the floors, the filth on the walls and the dated "decor" should have caused us to leave. We had booked three rooms. One of the rooms had a hand drawn arrow on it letting us know to pull the handle upwards in order to enter. That's because the door had just been pried open obviously with a screwdriver. That's comforting. The rooms had not been cleaned. The soaps were open, dirty towels left in the room, cigarette holes in the comforters, filth everywhere, even blood on the walls. Do yourself a favor and check out my photos and don't stay here!