I have ordered here many times over the last couple of years, and have always been satisfied with the food. Occasionally there would be an issue with the order, but had no major issues.
3 weeks ago I ordered food for myself, my wife and my mother. One of the main meals was left out. I called up and was told that they were very sorry and that they would give me 20% off my next order and would send out the missing item asap. I was satisfied with this resolution.
However, I contacted them tonight to make an order. I spoke with Andrea who told
me that the 20% discount was not on the system and that there was nothing she could do. She asked me when the previous order was and when I told her she scoffed saying that it was nearly a month ago. (How often do people usually order take-aways!!) I explained that I was not given a time frame within which to use the discount. She still insisted that it was tough luck and that I would have to pay full price.
After a few minutes going back and forth she asked me to wait a minute for her to make a phone call. (There was no manager present, I had already inquired). When she came back to me (I was not waiting long), she told me that she has phoned the OWNER and that I would NOT be getting the 20% discount.
You would think the least they could do would be to check the previous order to see if there was an issue. Then confirm that no order has been placed to the same address in the mean time in which the discount could have been used. This is laziness at best and contempt for your customers at worst.
I will certainly not be ordering from this establishment again. read more