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    Bell Trailerplex

    2.3 (4 reviews)
    Closed 8:00 am - 5:30 pm

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    Family Camping Service Center

    Family Camping Service Center

    (5 reviews)

    Went in to ask if they were able to repair my RV that had extensive hail damage. I had already…read morefiled a claim with my insurance and was just checking to see if getting it repaired there would be a possibility. Much to my surprise I was treated with arrogance and rudeness. Sometimes people need to retire I think. Disappointing.

    Family Camping Center used to be my favorite RV repair place but things have changed. They don't…read moreknow the value of the service manager's communication to the technician. A couple of months ago I took my HVAC controls to them for replacement and was told by the service manager, my controls were no longer made and it would be best if I would replace all parts, including the control box located at the AC. I checked around with several RV repair places and was told the same. I decided to take my RV to Family Camping Center for the repairs since they got it right from the start. When I dropped off the RV, there was different person at the counter and I told them what I needed and that my controls were no longer available. I left knowing it was in the right hands. Little did I know the new service manager lacked knowledge and had not communicated previous information to the technician or the fact my controls were obsolete even after telling them so. When I returned to pick up my RV there was a $500.00 labor bill to replace the parts (a control box at the AC and a thermostat) Previously this business and others told me these would be needed. To say the least, I wasn't very happy. The owner tried to defend their charges by saying the labor was diagnostics and trying to use my old parts. All could have been avoided if service manager had known what they were doing or even listened when I told them my controls were to be replaced. The only positive was owner did knock off $100.00 (1hour) but still charged me 400.00 for a 2 - 3 hour job. I hope for their sake they change their attitude and the service manager learns fast. I've sent many friends to this business in the past but I hesitate to do this in the future.

    Bell Trailerplex - rv_dealers - Updated May 2026

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