The product quality is exceptional. Customer service is first class. Got lots of compliments on the product.

My review still stands. I had to call several times and keep following up because they never updated me. I then called in got the young lady in the evening and when she answered she was nice about it but she INDEED said that she had to pick up her son and was at his school and would be there to deliver at 9pm. I waited by the door and she never arrived! When I reached out again for a refund, I was then asked for my Zelle information which she did in fact refund me. The problem was not the refund - the problem was the fact that the company was unprofessional and the flowers were never delivered to my mother who had knee surgery. As prompt as this owner was to reply - this is how prompt the owner should have been to deliver our flowers! I'm allowed to give a bad review where bad reviews are deserved and the 1 star given was because I was told several different time frames and the business never delivered! Rather this was 6 years ago, or 2 - the issue remains that this company still fails to deliver excellent customer service and products paid for to customers. Now this is MY review of MY experience which was not pleasant at all! A thoughtful surprise turned into me having to go to Pro flowers when I wanted to support black and support locally! As a correction - my aunt found the place because they were out of state wanting to get a group gift and get my mom some flowers but I was the person who ordered them. As a tip and word of advice for the new owner or "management" it would behove you not to "clap back" but actually deliver on what you said you would do! To all inquiring about their service - See original post below: Wow! Wow wow! I am actually laughing hysterically as I type this review. My mom had surgery and one of our family members found this place randomly without checking on Yelp and it was a complete disaster. We were told the person was coming yesterday and then today and then rescheduled for tomorrow. We waited and around 8:56pm decided to just go ahead and request a refund because the customer service was horrible lol The young lady was sweet but literally answered and said she was picking up her son from school. I can't make it up. Read and believe the comments! Always come to yelp first lol read more

Bella Arrangements - Florists Near Me

10/10 experience she took my order accommodated me with less than 24 hours notice delivered to the door on time and a little extra.

The ordering process was easy, an issue was promptly resolved, the gift arrived on time and the recipient said the arrangement was beautiful! read more

Ordered flowers for someone who had lost their family member, received a cancelation notice the day the delivery was due. They claimed they didn't have the flowers they advertised and that the 3 digit number wasn't entered for my card (site makes it impossible to move forward without entering this so that is not a legitimate reason), a simple phone call would have cleared all this up but instead they just sent an auto email with a cancelation and I had to contact them to find out the issue. While the person I spoke to on the phone was very polite I am extremely disappointed that no effort was made by this company to resolve the issue in advance. I am now concerned the entire shopping experience was a scam to steal my credit card information. read more

no I didn't receive my flower, very disappointed. No notice that they weren't being delivered just a cancellation email the next day, I need change my revie, due to the fact that it was my error . I spoke to representative. and they were very satisfying to me. read more

Like the last review, if I could give them a 0 zero I would. I ordered a house plant when my Friens father passed. The plant was due to be delivered on 05/22/18, the flowed was not received until 3 to 4 days later. When my friend sent me a picture of the plant it was a pitiful looking outdoor plant in a ugly black pot, one that I could have went to Home Depot and bought for 7.00 dollars. I was so upset. It took until 05/31 to get a replacement and I was still unhappy because it was replaced with two little, what the call a sympathy basket. Two little baskets was suppose to make up for the 89.00 dollars that I spent for one nice bromeliad house plant. They refuse to give me a refund but they have both of the ugly plants they sent me. Now I have to go some where else to send my friend some flowers. Social media will know about this company real soon. read more

Bella Arrangements - This is what they delivered to my friend. - Florists Near Me

See all

Rude delivery driver. Flowers were DEAD. CARD WASN'T even attached and the message was cut out and stapled to it. Very unprofessional read more

Bella Arrangements - Florists Near Me

WARNING...do not I repeat DO NOT order from this florist...her work is a disgrace. I ordered a casket arrangement for a funeral from 1800 flowers it was supposed to cover half the casket..it was supposed to be all roses. I recieved what looked to be a boquite of roses and carnations the size of a shoe box. I contacted her and she clearly has no idea what she's doing. The arrangement was redeliverd twice,the service started at 11am and she shows up at 11:05 as the family was lined up to walk in talking about" come check this out" she even said she had another florist rework the arrangement. read more

See all

I wish I could give this a 0 star. The flowers that were delivered to my mother are awful. I ordered off of 1 800 flowers.com and they used this Bella arrangements for the 1st time ever. I am so disappointed. I ordered a $6 mylar Happy Birthday balloon and it was not even included in the order. I am so pissed off and plan on asking for all of my money back. Do not use this terrible company for your flowers you will be sorely disappointed. I Paid $71 for an arrangement that looks like my 5 year old made it. It does not even a little bit resemble the picture on 1 800 flowers.com. You have been warned. read more

Bella Arrangements - Should look like this!!!! - Florists Near Me

See all

I live in another state use their service to send Mother's Day flowers the roses in the arrangement were fully bloomed there for the next day we're all dead Arrangement did not look like the $80 picture that I paid for I sent a request asking for new flowers to be sent never received any messages back or new flowers sent read more

Complete Scam! Not worthy of 1 star! Didn't receive flowers that were ordered and paid for Valentine's Day delivery 2/14/23. So I drove by this "business" and it was an apartment complex. Researched and noticed pictures from this website are from legitimate floral websites. Do Not give this crook your money! read more

SCAM!!! If zero stars were possible I would give this company just that. I ordered flowers on 2/13/23 to be delivered on 2/14/23 and spoke with the customer service representative on 2/13 to confirm my order, delivery, and payment as I was ordering from out of state. When 2/14 came... NO DELIVERY and all of my calls go to a full voicemail. I'm left with no flowers for my love on Valentine's Day and no response from Bella Arrangements. WHATEVER they did with my money, God will NOT bless. DO NOT ORDER FROM THIS COMPANY... I don't think they're legitimate. read more

Bella's made good on a bad delivery that wasn't theirs...exceptional service!

Ordered from Bella Arrangements through Teleflora on 2/8 to be delivered on 2/11. Flowers did not arrive on 2/11 and after speaking to 3 representatives at Teleflora I was finally given contact information to the florist. The Excuse was they were backed up in delivery and the order was finally delivered 2/12 at 4:30p EST. Being backed up is understandable BUT it was not communicated by Teleflora nor by Bella. What if a 2/11 date was critical and the recipient would not have been there 2/12 or after? Plus The Teleflora status was inaccurately updated the morning of 2/12 saying it had been delivered AND I also received an email confirmation with a different order number at 3:08p saying it had been hand delivered and it had not. I do understand that substitutions can be made, but the quality of the flowers look like they'd been prepared days before. Wilted leaves and stems and multiple discolored, bruised, and dying spots on the petals. They allowed incorrect expectations to be set and that is poor customer service. Their product was wilted and damaged and they felt that was OK to represent their business standards. read more

See all

It was the worst mistake and decision I ever made in my life when I ordered flowers from this crook. It was an easy online ordering process and when I realized I was not going to be home the day of delivery, I call and asked her if I can get my flowers delivered later in the day, but she came up with an idea of delivering it on the driver's schedule and just add lots of ice in it to keep it fresh, so I agreed and not a bad idea. Low and behold, I NEVER RECEIVE the flowers (Wife birthday and our anniversary arrangement) the day it was supposed to be delivered, and I would have understood (maybe) if it was a late delivery (day after) but NOTHING was delivered. The third day, I called to tell her the non-delivery of my flowers and asked for a full refund but then she said that I may be one of the people that will get a refund, but she need to check with the delivery driver. Later on, she texted me a picture of what appears to be my order with someone holding the home delivery address BUT I never receive any flower. She even claims that it was delivered a day early, but I called and talked to her on the scheduled delivery date, so I told her that her story/reasoning are NOT true and plus, we were home, and we would have received the flowers. We also have an active home security and upon reviewing it, there is no activity on said early delivery date. Again, she needed to confirm with the driver AND NEVER EVER heard from her again. We attempted to call several times with hopes of getting an explanation or possible partial refund but NOTHING. I then started the dispute process through the card I used. WARNING////WARNING////WARNING////WARNING////WARNING SAVE YOUR MONEY AND NEVER ORDER ANYTHING FROM THIS CROOK, SHE IS A TOTAL DISGRACE. AT LEAST MOST OF THE REVIEWS I READ RECEIVED THEIR FLOWERS EVENTHOUGH THEY'RE NOT TOO HAPPY WITH IT... BUT I NEVER RECEIVE MY FLOWERS INSTEAD, IT RUINED OUR ANNIVERSARY AND MY WIFE'S BIRTHDAY...REALLY WISH I COULD GIVE A NEGATIVE ZERO RATING ON THIS CROOK. read more

100% waste of money !!! Ordered flowers for a family members funeral and it was atrocious! The flowers were not like the picture and they were completely wilted. My bill was $ 40 higher than what website quoted as cost, but you are at a loss because you prepay. This was the worst wreath that I have ever seen. I would never recommend them to anyone and it is a complete rip off.. using beautiful pictures and delivering something that looks like childhood project. Completely Disgusted...... stay away!!! Sure wish I read the reviews first. :( read more

I would give them a ZERO. Worst flowers ever. I could have went to Kroger and done better than what I got. STAY AWAY!!!

This is the Worst place Eve..... don't you ever buy flow from this place!! Still waiting on flowers and don't know where they are.

The views are correct do not order online or any other way they took my money, did not deliver flowers and stated that I had the wrong website and wrong company and I received confirmation number and everything.. called number +1 (770) 576-5801 lady said she the owner and they someone else is using her name Bella Flowers and her company is Bella Arrangement!!!!! now I'm fighting get my money back!!! read more

Con artistry. Do not order from here. Flowers are cheap and customer service is horrible. I REPEAT, DO NOT ORDER FROM BELLA ARRANGEMENTS

Do not order from this establishment!! My son ordered me flowers for mother's day in April to be delivered the Saturday before mother's day.Didn't get them until the day after.It wasn't what he ordered.The order was almost 90.00 dollars.They send an arrangement that cost less than $15.00.lied to me on the phone and said it was $50.00.I called the company they told me the full price.Never made up for their mistake.I would call that fraud.BBB is going to hear from me.They aren't going to scam people anymore! read more

4/12/2018 if I could give a 0 STAR I WOULD! these type of homemade business is a big scam my boyfriend from Puerto Rico ordered an arrangement from these people He was charge $ 80 for birthday roses, chocolates and teddy bear. guess what I got? a cheap flower with bugs , a cheap roses you got from a wallmart Special ! a dollar store chocolate no teddy bear! awful these roses die within 2 days. in a cheap used nasty vase . they didn't bother to wash the roses . worst a cheap printing card with a photo of the owner boobs very tacky I didn't want to see her profile pic or her boobs! . just the name of my boyfriend and note. I was so upset because when I sent the pic to my boyfriend whos staying in Puerto Rico he said he ordered something else! stay away from these business . very tacky and worst c harged an amount of money for some wallmart roses. and that's what they did! I asked to speak with the manager they never return my call or bother to fix it! read more

Bella Arrangements - this is the crappy $80 flower arrangement I got! wallmart roses is no way they made it, - Florists Near Me