I approached Hoffman at the beginning of March to install a new handrail, newel post, balusters,…read moreand fix a broken step for the primary staircase of my home. Once the work was done, we would have them then install a runner. We were excited to use Hoffman from all of the amazing examples that they shared on social media of staircases and homes they 'claim' to have renovated. The sales team in the store was as you would expect for a boutique mom & pop shop... an air of pretentiousness in a relatively humble environment. After insulting my wife & I by assuming we were looking for a budget-friendly deal, we ultimately were left to search the store and pick out the runner we wanted. After deciding, we scheduled measurements for the following week. As we attempted to leave, the salesperson insisted on following us out into the parking lot to put samples in our trunk, however, I believe this was a further attempt to 'size-up' our budget based on what we drove. Anthony, the third generation in this family-run business, showed up at my house the following week. He was here for approximately 20 minutes, took the measurements, and advised he would be in touch in about a week once all of the materials were in. He advised everything needed to be special ordered. The job was quoted at $4,000. I accepted. One, two, three, then four weeks go by without hearing from Anthony. As it had been a month, I called the store to find out what the cause of the delay was. They advised that the materials were expected to be in at the end of the week, and apologized for the delay. I was completely understandable, as I was just happy to have Hoffman come do the work in the first place. Afterall, the pictures they continued to share on social media looked amazing. I wanted the same in my house. Three more weeks go by, then I get a call from Anthony saying they are ready to start the work. I was thrilled. Anthony's 'team' showed up on a Friday towards the end of April. They demo'd my existing handrail and newel post. As they went to replace the broken step, they realized that Anthony ordered the wrong thickness, and the correct one would have to be special ordered (again). Given that 8 weeks had already passed, and frustrated, I called Anthony and advised rather than ordering 1-custom step, please replace all steps with standard thickness ones. He apologized and advised that the total cost of the project would now be $6,000. This was still well within my budget so we agreed, and the team would be back the following week to continue the work. The team shows up the following week, rips out all of the stairs, and replaces with 'new' ones, and 'finishes' the handrail/newel post. After two coats of stain, Anthony texted me and advised the project was done and we were ready for Carpet. Here's where the story really gets interesting: --Nothing installed was special ordered and is readily available at Home Depot. --Each of the 11 brand-new stairs they installed had scratch marks, pencil marks, or dents. --The newel post had approximately 50 blemishes from improper sanding/staining. --The balusters were installed upside-down! Then corrected via using glue and wood filler to partially cover all of the knicks and holes they just put in the brand-new materials. ---They did not stain the visible undersides of the new steps --They did not stain the backside of the handrail against the wall --Multiple sharp/jagged edges were left exposed --They did not clean-up their worksite, leaving half eaten fruit in my garage. --They used two different types of balusters after they 'fixed' the original mistake. --They did not come with their own sufficient materials and used my personal table saw/miter saw. --I come to discover that the 'team' Anthony sent to my house had not worked for him before, and were effectively unskilled day laborers. --At no point did Anthony ever come to check on the work. Clearly, Anthony/Hoffman contracted this project out, in an attempt to make quick cash off an unsuspecting customer. I called Anthony and told him to come look at the work. Originally, he was very combative and continually corrected the language I was using to describe the work his team did to my house (if the work looks like ..... it probably is). He tried to persuade me to let him come back and try again, but as he already dragged this process on for 2+ months and had his team at my house 5+ times, I was not interested. Given my dissatisfaction and the clear evidence that he had tried to scam me, he fully refunded my deposit and did not charge me for the work. I didn't want to write/post a review but given that Hoffman is still actively advertising their stair 'services', I felt it necessary to share my experience. p.s. the pictures hardly do justice to how poor the work really is.

This is our second experience with Hoffman Floor and Home which should tell you how satisfied we…read moreare with their work. They are fantastic from beginning to end. Tony, Anthony and Ed are very knowledgeable about the products and give realistic picture of how the project will go. They installed our Villa Borehsie flooring on the kitchen/living room level of home during a kitchen remodel. My wife loved for flooring so much that we brought the team back to put the same flooring down in our ground level family room. The install team was great. They worked clean and got the job done in the time that Anthony estimated it would take. I am glad we went with Hoffman floor and home for our flooring needs and expect to see them soon enough when we are ready to do the bedroom level of our home! Thanks guys!

We contracted with Best Design Center/Best Carpets and Interiors in Saddle Brook, NJ, to redesign…read moreand remodel our kitchen, including new kitchen cabinets, backsplash, countertops, floor tiling, and lighting. They prepared a CAD for the kitchen cabinetry and an attractive center island that opened the kitchen into the dining room and sitting area. Nearly a year later, my wife and I marvel at the beauty of the redesign and quality of construction. The demolition and installations went smoothly and timely. A special shout-out to Faseeha Ahmad, the interior designer, who repeatedly exhibited her talent at matching color, style, and placement--even joining us to select a couch, area rug, and other complementary touches that brought adjoining rooms into harmony with the remodeled kitchen. Faseeha was professional, friendly, and mindful to work within our budget, often suggesting ways to achieve the same results at a lower cost. We heartily recommend the entire team at Best Carpets. We would definitely use their services on any future project. Alicia and David

I used Best Carpets and Interiors several times in the past, with "no" issues. I do not know what…read morehappened to them but they are now "unreliable" and unprofessional. I called many months ago and spoke with the owner (Mike) to replace damaged laminate flooring in a business in my commercial building. The owner, Mike, had came and measured and said it would be done soon. Several weeks had went by with no calls or updates. I was wondering why no one reached out to give me a status update, so I called the owner. When I called him, he said he would call me back in a few minutes but never did. I was starting to get "fed up" and reached out again, and he started ignoring my calls. When I became totally fed up and left a voicemail of my displeasure, he then put me on automatic - voicemail. I was a loyal and dependable customer to them for years without any issues. I talked to my friend who referred me to Best Carpets and Interiors and I found out that the company's business practices are not what they used to be. Basically, if you are not a "big job" like a large scale renovation, you are but on the "back burner". I was really "stunned" because the job I needed done was an easy one or two day job. (laying down laminate in a room in my tenant's beauty salon. I referred people to Best Carpets in the past, but " never again".

My husband and I recently purchased a home in Bergen County and wanted to get the floors refinished…read morebefore moving in. Danny was so knowledgeable in outlining the details of the project and helping us pick stain colors. His team did a fantastic job start to finish; the house was done in the timelines they expected, and it was so reasonably priced. We'll be using Bergen Carpet and Flooring for any future projects we have!

Our GC introduced us to Danny (the owner). He installed Mirage pre-finished hardwood flooring in…read moreour condo in Hoboken. I'm a very detail oriented and particular person, especially with renovation work, and I couldn't be happier with Danny's work product. Danny is one of the rare service providers who returns calls promptly, answers texts almost immediately, and complies with agreed upon timelines, at a fair price to boot. He also gave us competent advice about our renovation process (e.g., sequencing of floor installation as compared to other tasks). He is now in the process of refinishing and staining the floors in our new historic home. I'm very pleased with how the project is progressing. Danny has again been communicative, reliable and professional. His job lead Willie has also been fantastic and done an incredible job of reviving the home's original 120 year old floors. I'm not sure where the negative reviews are coming from. I've had nothing but positive experiences with Danny. For the record, this is not a fake review. Feel free to check out my highly critical reviews of some of the other service provides that I've used and haven't had good experiences with.

We had a great experience with Master Kitchens and Baths! They redid our bathroom and the quality…read moreof work was exceptional. In addition, they were always on time, cleaned up after themselves, and were pleasant and easy to deal with.

Masters did my bathroom a few years ago. Two years ago I contacted them to say that there was a…read morecrack in the sink and if it could be replaced or repairs. TWO years I have gone back and forth with James promising me a new sink. More importantly we were going to pay for the sink. No freebies! And still no sink, no response, no service. I walked into the showroom and was told that James would contact me. Over and over he lied to me and kept promising me a sink. Yes, I did try and have it repaired and it need replacement not repair, however, I had just had my entire bathroom done by Masters and I thought they would want to help. NOPE! They ignored me, they disregarded me and I will never use them again and I'm warning others of the terrible customer service they offer after the fact. I'm so disappointed not to mention they had done my entire kitchen a year earlier. Horrible!!!

Large quality selection, great staff and highly rated reputation coupled with excellent service and…read morehelp in selecting product with samples to compare at home

Just replaced the carpeting in my hallway and stairs. Have used Leader carpet before. Prices,…read moreworkmanship, quality, and follow up are great. Totally recommend

You definitely want to use Kaprelian Carpet and flooring of Hawthorne NJ for any of your hardwood…read morefloor Needs. It was truly a positive experience from the initial estimate through the completion of the project. They were professional and patient with all my questions and concerns every step of the way with no delay nor complications. Glenn and his team were fantastic, I highly recommend Kaprelian Carpet and flooring to anyone looking for a great price, outstanding products, and amazing customer service.

I used Kaprelian Carpet for The Woman's Club of Ridgewood's beautiful wool rug. Apparently The…read moreWoman's Club has been using Kaprelian for 40 years. The job wasn't a big job however Patrick did an amazing job repairing the rug. The rug had been repaired by Kaprelian before and hopefully will last to be repaired again. I believe Kaprelian is a second generation family run business. Patrick and Glenn have done a wonderful job carrying on their families business!

Jack was amazing in listening to us and offering advice on all of our selections. Great choices and…read morehands on care. What else can we ask for...

Forget the highway with its big box stores. Jack is not there! Owner-Operator at your side. I have…read morenever seen such beautful selection in a most organized display of carpet and tile. From purchase to installation the project was overseen and professionally done. No need to "come back"! They did my entire kitchen and now for my wood flooring. Arthur Bergman, Leonia

Brother's flooring in Hackensack! Had brand new flooring (Coretec) installed this past winter…read more Slowly, small cracks were developing. They would come and replace/repair what was needed. After a few calls they contacted the Coretec company & had a rep come out to evaluate and they came to the conclusion that it must have been a bad batch of tiles and decided to replace the entire floor. Very reputable business! Highly recommend them.

Excellent service. The store is very spacious and welcoming. There is a young lady (I think Anna…read moreis her name) who was so welcoming and informative of the various types of tiles and the best fit for our NYC apartment. Will definitely recommend to colleagues in the Bergen County area.