I approached Hoffman at the beginning of March to install a new handrail, newel post, balusters,…read moreand fix a broken step for the primary staircase of my home. Once the work was done, we would have them then install a runner. We were excited to use Hoffman from all of the amazing examples that they shared on social media of staircases and homes they 'claim' to have renovated. The sales team in the store was as you would expect for a boutique mom & pop shop... an air of pretentiousness in a relatively humble environment. After insulting my wife & I by assuming we were looking for a budget-friendly deal, we ultimately were left to search the store and pick out the runner we wanted. After deciding, we scheduled measurements for the following week. As we attempted to leave, the salesperson insisted on following us out into the parking lot to put samples in our trunk, however, I believe this was a further attempt to 'size-up' our budget based on what we drove. Anthony, the third generation in this family-run business, showed up at my house the following week. He was here for approximately 20 minutes, took the measurements, and advised he would be in touch in about a week once all of the materials were in. He advised everything needed to be special ordered. The job was quoted at $4,000. I accepted. One, two, three, then four weeks go by without hearing from Anthony. As it had been a month, I called the store to find out what the cause of the delay was. They advised that the materials were expected to be in at the end of the week, and apologized for the delay. I was completely understandable, as I was just happy to have Hoffman come do the work in the first place. Afterall, the pictures they continued to share on social media looked amazing. I wanted the same in my house. Three more weeks go by, then I get a call from Anthony saying they are ready to start the work. I was thrilled. Anthony's 'team' showed up on a Friday towards the end of April. They demo'd my existing handrail and newel post. As they went to replace the broken step, they realized that Anthony ordered the wrong thickness, and the correct one would have to be special ordered (again). Given that 8 weeks had already passed, and frustrated, I called Anthony and advised rather than ordering 1-custom step, please replace all steps with standard thickness ones. He apologized and advised that the total cost of the project would now be $6,000. This was still well within my budget so we agreed, and the team would be back the following week to continue the work. The team shows up the following week, rips out all of the stairs, and replaces with 'new' ones, and 'finishes' the handrail/newel post. After two coats of stain, Anthony texted me and advised the project was done and we were ready for Carpet. Here's where the story really gets interesting: --Nothing installed was special ordered and is readily available at Home Depot. --Each of the 11 brand-new stairs they installed had scratch marks, pencil marks, or dents. --The newel post had approximately 50 blemishes from improper sanding/staining. --The balusters were installed upside-down! Then corrected via using glue and wood filler to partially cover all of the knicks and holes they just put in the brand-new materials. ---They did not stain the visible undersides of the new steps --They did not stain the backside of the handrail against the wall --Multiple sharp/jagged edges were left exposed --They did not clean-up their worksite, leaving half eaten fruit in my garage. --They used two different types of balusters after they 'fixed' the original mistake. --They did not come with their own sufficient materials and used my personal table saw/miter saw. --I come to discover that the 'team' Anthony sent to my house had not worked for him before, and were effectively unskilled day laborers. --At no point did Anthony ever come to check on the work. Clearly, Anthony/Hoffman contracted this project out, in an attempt to make quick cash off an unsuspecting customer. I called Anthony and told him to come look at the work. Originally, he was very combative and continually corrected the language I was using to describe the work his team did to my house (if the work looks like ..... it probably is). He tried to persuade me to let him come back and try again, but as he already dragged this process on for 2+ months and had his team at my house 5+ times, I was not interested. Given my dissatisfaction and the clear evidence that he had tried to scam me, he fully refunded my deposit and did not charge me for the work. I didn't want to write/post a review but given that Hoffman is still actively advertising their stair 'services', I felt it necessary to share my experience. p.s. the pictures hardly do justice to how poor the work really is.

This is our second experience with Hoffman Floor and Home which should tell you how satisfied we…read moreare with their work. They are fantastic from beginning to end. Tony, Anthony and Ed are very knowledgeable about the products and give realistic picture of how the project will go. They installed our Villa Borehsie flooring on the kitchen/living room level of home during a kitchen remodel. My wife loved for flooring so much that we brought the team back to put the same flooring down in our ground level family room. The install team was great. They worked clean and got the job done in the time that Anthony estimated it would take. I am glad we went with Hoffman floor and home for our flooring needs and expect to see them soon enough when we are ready to do the bedroom level of our home! Thanks guys!

They never get back to you when they say they will, very poor customer service and price quote was…read more$2500.00 - $3000.00 dollars higher then all the others I received. You also have to go to the store and pick the floor you want to get someone to come out to measure for the estimate and then wait around for over a week. Most flooring contractors bring samples to your house.

Over the last few months, Floor Town has completed two flooring projects for us. The first was…read morereplacing our outdated vinyl tile in our kitchen with beautiful luxury grouted vinyl tile. After that project went so smoothly, we decided to again have Floor Town replace flooring in two rooms plus a hallway in our house, this time using sheet vinyl in one room and carpeting in the other room, hall and stairway. Again, everything was done beautifully, even though our house is over a hundred years old and, as such, has some quirks. From the beginning it was a pleasant experience when we went to the Floor Town showroom and Michele, our salesperson, greeted us. We looked at possibilities for flooring there and narrowed down our choices. I had an idea of what I wanted, and Michele presented various options. Her ideas were invaluable: For instance, I went in sure that I wanted ceramic tile, but she also suggested the luxury vinyl tile which we now have in our kitchen. It is not hard, cold and subject to cracking, but has the same look as ceramic, and I am grateful for her suggestion. Then Michele came to our house with the samples we had chosen in the store, and we made the final tile choice. She was patient and knowledgeable, and thus the final result was exactly right. She did the same thing again when we chose flooring for the second carpet and sheet vinyl project, which also resulted in complete satisfaction. In fact, she brought an additional carpet sample to our house besides the ones we had found in the showroom. The carpet from that sample is now the one we have on our floor, because it was perfect for the space. I also cannot say enough good things about the guys who did the installations. They were not only precise and professional in their work, they were also pleasant and unobtrusive while they were working. From start to finish, it was an excellent experience!

My husband and I recently purchased a home in Bergen County and wanted to get the floors refinished…read morebefore moving in. Danny was so knowledgeable in outlining the details of the project and helping us pick stain colors. His team did a fantastic job start to finish; the house was done in the timelines they expected, and it was so reasonably priced. We'll be using Bergen Carpet and Flooring for any future projects we have!

Our GC introduced us to Danny (the owner). He installed Mirage pre-finished hardwood flooring in…read moreour condo in Hoboken. I'm a very detail oriented and particular person, especially with renovation work, and I couldn't be happier with Danny's work product. Danny is one of the rare service providers who returns calls promptly, answers texts almost immediately, and complies with agreed upon timelines, at a fair price to boot. He also gave us competent advice about our renovation process (e.g., sequencing of floor installation as compared to other tasks). He is now in the process of refinishing and staining the floors in our new historic home. I'm very pleased with how the project is progressing. Danny has again been communicative, reliable and professional. His job lead Willie has also been fantastic and done an incredible job of reviving the home's original 120 year old floors. I'm not sure where the negative reviews are coming from. I've had nothing but positive experiences with Danny. For the record, this is not a fake review. Feel free to check out my highly critical reviews of some of the other service provides that I've used and haven't had good experiences with.

Came in first time for area rug for my daughters room and very please with their selection and…read moreprices. Also the salesman was very attentive to our needs. Highly recommend this spot and will be coming back for other rug needs. They had exactly what we needed and purchased the rug.

Fantastic carpet buying experience. There is a huge selection of high quality wall to wall…read morecarpets and area rugs. What I really like about the store is that are no pushy sales people walking around the store. Deniz treats you as if you were in his home when you ask for help, looking for a specific type of carpet. I was really surprised at how reasonable the prices were because it looks very high end, which it is to some extent considering the rug are excellent quality. The carpets that I ordered arrived in three days. If you are hesitating because it looks expensive, don't be as you will be very pleasantly surprised. Let's keep small businesses like this open, shop local and visit Deniz at Korkmaz.

From Day 1 when I called Jeanette, this was a fabulous experience! She was kind, helpful,…read moreknowledgeable, professional and patient. I was assisting my parents who needed new flooring on one side of the house. Robert was excellent with the installation too! He was super nice, on time, did a great job, and kept the work areas clean. A contractor on another job even complimented his workmanship. The reviews you have read are 100% on point, and when it's time to replace the carpets upstairs, we will certainly be calling Jeanette & Bob at The Longest Yard... Thank You!

Excellent service, quality and installation all from a family owned business. Love the way my stair…read morerunning looks and feels!!

This is how every contractor and job SHOULD go…read more Our 25yr old floor had a worn-through home store Rustoleum finish as well as black tire marks from a driveway seal coat that had gotten rained on. Looked awful, impossible to clean, old finish chunks flaking up all over. Requested quote through Home Advisor, and Glenn called within the hour. Showed up on time as promised. Quote was competitive with the other. Emailed written estimate next day. World Class had 14 reviews from very happy customers, so we signed on. Work scheduled for a few days later, crew showed up on time with Glenn. Old finish ground down with almost no dust. They had plastic and bungee cords to cover the few pieces we had to leave outside (generator, cabinet). Moisture barrier applied after sweep up and vacuum. Dries overnight. Meanwhile we pick the finish from about a dozen choices on card-sized chips. This "color" is achieved through flake that is used to smother the next day's coating of epoxy. Crew shows up next day, applies epoxy and eight buckets of the flake finish. Dries overnight. Final day, on time, to clear away flake not embedded and apply the non-skid clear topcoat. Two days later, drive on to the amazing and easy to are for garage floor! Absolutely outstanding every step of the way.

Glenn Cavada and his staff have been amazing. I hired Glenn at World Class to epoxy my garage…read morefloor and repair and paint the walls. Glenn and his staff not only did an amazing job on my garage but were reliable, showed up when promised, detail oriented and efficient. His staff have all been working for Glenn for several years, some for over 20, which says a lot to me. The results are the proof. I strongly recommend World Class Interiors/Epoxy Flooring.

To anyone considering doing business with BJ's Floor and Kitchen in Passaic, New Jersey, I would…read morestrongly advise caution. My experience with Vini, the kitchen designer, was extremely disappointing. I was promised one kitchen design and ultimately received something completely different. The entire process became frustrating, time-consuming, and stressful. Although Paul did make an effort to resolve the issues, by that point the lack of communication and trust had already caused too many problems. Unfortunately, what should have been an exciting kitchen renovation turned into a very negative experience. I hope the company improves its customer service and follows through more carefully on what is promised to clients.

Great work and very good experience working witb Paul through the process of getting my two…read morebathrooms fully renovated.

I called Dale Sr. to get a quote for carpet installation in an attic stairway and he was very…read moreprompt in scheduling an appointment and going through carpet options. He gave a very reasonable price for the work and was able to schedule me pretty quickly. He helped me pick out a nice low pile industrial carpet that matched the color scheme of the attic and would be able to stand up to lots of foot traffic by the kids. Dale Jr. came on time to install the carpet and was quite diligent in getting the carpet installed, even though the stairs had some tricky turns and landings. All throughout the process both Dale Sr and Dale Jr were professional, polite and prompt. The stairs look great and I would definitely recommend them to folks who are looking for carpeting work.

Dale is a local businessman who takes pride in his work. I had a special challenge being in the…read morecondominium with there many requirements to work in the building but Dale did a fine job. I would recommend this company to anyone.