Bella Notte

I'm surprised at the great reviews for this place. It is a motel but with a fantastic view. We paid…read more$500 for a tiny room with a great view. I felt ripped off. Yes, you get breakfast, a cookie and wine if you want it but I think it's to distract you from how much money you are paying for a tiny little room. And oddly, there no glasses in the room to even have a glass of water. Bathroom door was a strange sliding door that didn't close properly. A certain lack of privacy.No air conditioning. Definitely a lovely view - no question - but is it worth $500? Not to me.

It's a fine place, good walking distance to the boardwalk and nice outside. My family and I have…read morebeen going here for about 15 years and over that time the price has slowly crept up (which is to be expected, and I didn't have a problem with). But, I just looked and the cheapest room in June over $600 a night, which is insane. Update: they did reduce the rates to $400 a night, but they were over $600 a night when I first posted this. Either that was a mistake on their website or they're trying to gaslight me. I even took a screenshot that I've attached.

Dream Inn

(946 reviews)

I've been wanting to give the Dream Inn a go for a long while. Recently, all of the parts fell into…read moreplace to host our program retreat here ~ and I'm so glad we did! It was just perfect for our small staff gathering, with their Cove Meeting Room right off their on-site restaurant, Jack O'Neill, and the package with breakfast, lunch, beverages and snacks along with the meeting room all included. The rooms are comfortable and every one of them has a wonderful view of the beach and Santa Cruz Wharf (and the Boardwalk a bit farther away down the beach). Love that they offer a complimentary selection of e-books, audio books, meditations and podcasts (QR code to scan right on the bedside table) and that they've eliminated all single-use plastic water bottles on their property. The weather was perfect during our visit in early February. Staff were all friendly and helpful ~ special shout outs to Elaine and Shannon for all of their help leading up to our stay. Would return in a heartbeat!

I have been raving about this hotel for weeks. I haven't…read morebeen here in years and came back with the kiddos and it was literally perfect. It is not a spanking new hotel and a has some wear and tear but you're paying for the location and everything is clean. The service is great. Everyone is nice and helpful so I'm not checking the corners of the bathroom for rust lol it's not that serious. It's CLEAN and the perfect place to stay with kids on the beach. Walking distance to the boardwalk and who doesn't love valet! They had fun activities for the kids at the pool and the poolside service was great. The drinks were good and nachos while tanning and the kids swimming is kinda perfect!

Beach Street Inn and Suites

(332 reviews)

We absolutely love Beach Street Inn & Suites! The location is incredible--right across from the…read morebeach and within easy walking distance of the Santa Cruz Boardwalk, restaurants, and shops. It is the perfect place for families who want to enjoy everything the area has to offer. The hospitality is exceptional. The staff members are always warm, welcoming, and helpful, and they truly make guests feel at home. The heated pool is wonderfully warm and comfortable, which makes swimming enjoyable even when the coastal weather is cool. Our children could happily stay in it for hours! The complimentary snow cones are another amazing touch and are always a huge hit with the kids. It is thoughtful details like these that make every stay feel extra special. We are always excited to return and highly recommend Beach Street Inn & Suites to families looking for a beautiful location, outstanding hospitality, and a fun, relaxing getaway!

Great ocean view and an unbeatable location, right across from the beach, within walking distance…read moreto the pier and the Santa Cruz Beach Boardwalk. Super convenient for everything. The service was excellent as well. They offer complimentary hot chocolate, snow cones, popcorn, coffee, and tea for both kids and adults, which was a really nice touch. Would definitely come back!

Pacific Blue Inn

4.1

(187 reviews)

Cozy ambiance, spacious well designed and well kept rooms. AMAZING staff, genuinely have never felt…read moreso well taken care of in a hotel in my life. I wouldn't stay anywhere else in Santa Cruz. Short walk to downtown and the boardwalk. Nothing comes close in any regard until you're spending about 3 times what this hotel costs, and even then it's a tie at best. Feels too good to be true. No need to look further, stay here when you're coming to Santa Cruz!

Terrible hotel to stay at. The AC in my room was leaking water and it was all over the floor…read more Manager or staff said someone would come and fix it and wipe the floor. NO One came! Very noisy AC . Loud ppl above me and flies everywhere in the hallway . First time staying here and my last. Definitely not worth the $$$$ I paid for! The area is pretty sketchy too. Homeless ppl around. Beware!

Hyatt Place Santa Cruz

3.6

(196 reviews)

We spent a Sunday evening at Hyatt place Santa Cruz. First off, we arrived early and were met by a…read morestellar valet. I truly have never met a valet who was more friendly and helpful. He parked our car, and since we had brought our bikes with us, the valet told us where the car was parked, and how to enter the garage to put our bikes back on the rack and lock them up. He told us that if they were locked on our car, they would not be stolen and it was a safe garage. That was so helpful! Since we had struck up conversation, we asked him where to have dinner. He had several recommendations, and we asked about a local place nearby, which said was one of his favorites. After we had taken our bikes and gone for a long long bike ride, we returned and saw the valet outside the hotel. He questioned us on our ride and wondered how our afternoon had been. Super thoughtful person. Our room was clean and large and very much in line with an expectation from a Hyatt place. Considering this Hyatt place isn't very old, some of the furnishings and fixtures were quite worn. Also, considering that this was a Sunday, the hotel was full. I imagine that this is an often used hotel and many families stay here. The breakfast was as expected, but there was only one hostess, and she really could not keep up the amount of people eating the food. Often, the food was low and the coffee was out three times while we were eating breakfast. When informed, she did replace and replenish things. She was very overworked, and they really needed two people doing this job. I would recommend staying at this Hyatt place. If you are looking to go to the boardwalk or downtown or any place walking or biking in Santa Cruz, this is a good location.

We stayed here in room 103 for a staycation. It was lovely! I was worried about the proximity of…read morethe room to the pool (with a window facing the pool) but with a sound machine and the hours being 10-10, we had no issue. The bed was comfortable and everything seemed clean. The only minor problem was maybe a cleaner smells it smelled like grapefruit and not a great smell. But you got used to it after a bit. The pool was warm and the hot tub was hot! One bummer was that four dumbbells were missing from the dumbbell set. In the case that someone stole them...so dumb. They were two 25s, a 30, and a 35. The breakfast buffet had a large assortment of foods- eggs, sausage, pancakes, oatmeal, yogurt, fruit, bagels etc. Only valet parking available!

West Cliff Inn, A Four Sisters Inn

4.4

(145 reviews)

I can't say enough about this place!…read more Mary our hostess was so nice welcoming and helpful. She made us feel like we were staying at a friend's house. Our room had an incredible view. I can't believe the description was a partial view. It definitely was more than a partial view. We had a soaking tub with whirlpool jets. A king size bed and a fireplace. A miniature refrigerator, and bathrobes to use while we were there. They have a wine and cheese hour from 4:30-5:30 every evening and it also had chocolate chip cookies and veggie tray. The breakfast in the morning was so delicious with an assortment of breads, homemade granola and muesli, fresh fruit, quiche and fresh baked cake (lemon, banana, and blueberry were the flavors the days we stayed). The location is walking distance to the pier, boardwalk, and downtown. Depending on how far you like walking we walked to Natural Bridge State Park and it was 2.7 miles. The view along the way is spectacular

Five stars. No question... Five stars. After years of being disappointed with accommodations in…read moreSanta Cruz, I stumbled on West Cliff Inn when planning a roadtrip getaway for a night. When I scanned their website I immediately thought I was mistakenly looking at an inn in Mendocino. But nope... right on the edge of West Cliff Drive and just above the boardwalk, this restored Victorian is an oasis of peace, grace, and refined luxury in Lost Boys-land. You can't miss this restored white Italian Revival beauty with a commanding view of the Giant Dipper and the neon glitz of the Beach Boardwalk. Once inside you'll be struck by the high ceilings and windows, clean lines, tasteful color palettes, and spotless housekeeping. We stayed in the ADA room on the ground floor, but I still walked to the top of the stairs just to see the stained glass dome over the ceiling over the stairway. Stunning! The room was not enormous but it was efficient and comfortable and met my mobility needs. Loved the walk in shower with a shower chair. Body wash and shampoo/conditioner are all provided and smelled great. The gas fireplace in the room was welcome as it was still chilly in April. As for hospitality, checking in was quick and friendly. The front desk clerk at check-in was courteous and all smiles. Check-out front desk attendant wasn't the warmest, but nothing that would put me off a return. We enjoyed the complimentary wine and cheese/cracker hour at 430pm and the hot breakfast buffet in the morning was delicious and filling. We had it arranged in advance for in room dining and it was great! If I were to drum up a single critique of this visit it would be that the parking area is tight and requires some care to navigate. There are enough spaces for the number of rooms but... we noticed some guests were not very mindful of the parking space lines. Will I be back? Abso-effing-lutely?

Carousel Beach Inn

(242 reviews)

We always stay here when visiting Santa Cruz. The location couldn't be more perfect. It has a free…read morebreakfast. The rooms are clean. The staff is always helpful and friendly. We have stayed here for at least 8 years or more. They have revamped the breakfast area again. They have remodeled the vanity area of the bathrooms again. Very nice improvements. The showers look newer, too! My only real issue is the shower water pressure. It's nonexistent. I guess they are trying to save water, but seriously, you're in the shower so long trying to get everything wet and then rinsed, you're using just as much water as you would if it had normal pressure for a shorter amount of time. We stayed in Las Vegas, you know, the DESERT, and had killer water pressure. Why is a place near the ocean skimping out? Fix it. No one should be in the shower 20 minutes trying to rinse shampoo from their hair.

Love this place wouldn't want to stay anywhere else, free breakfast, near parking, walking distance…read morefrom beach and boardwalk BuT however after today one star needs to be removed. After long day beach bumming and eating processed foods which caused stomach ache n diarrhea. I ran to my room sweating clinching my cheeks. After the flow of stuff exiting my body fast n furiously. The toilet paper at my Carousel Inn was one single god damn ply, ruined my entire day. My left index finger quietly decided slide poke right through the thin one ply and touched my outer rim, my day is rear ended over. I come here every year and will see you again next year, with Charmin Ultra Strong (not paid advertising). Leaving a roll for next visitor to have a great clean sanitary vacate because I give back PayPal It Forward.

Fairfield by Marriott Inn & Suites Santa Cruz - Capitola

4.0

(246 reviews)

This was a great stay! Clean and comfortable and the staff were very friendly and accommodating. We…read morestayed in a 1 bedroom suite with 2 queen beds and a sofa bed. Since it was listed as a 1 bedroom, I did think the bedroom and the area with the sofa bed would be 2 separate spaces, but they were not.

We have stayed here a few times in the past. This is/was one of my favorite hotels in the area…read more When I usually stay at this hotel, I try to get the room with the Jacuzzi tub. The rooms have always been clean and they offer a continental breakfast. They do have underground parking. Unfortunately, I have experienced a major issue with this hotel. I had reserved a room and canceled it within their cancellation policy so I wouldn't be charged any fee. Unfortunately, I was charged. I booked a room online through Marriott and I also canceled online through Marriott. I did receive a confirmation email that my room was canceled. And I did have screenshots showing proof of my cancellation and proof of the cancellation policy. I did try to reach out to the hotel to resolve this issue. I called numerous times. Spoke to a few different people at the front desk who were helpful, but unfortunately, the people at the front desk could not reverse the charges or credit me back. I was informed by the front desk that I needed to speak to the manager. I was transferred to the manager numerous times and the manager did not answer and the manager did not return any of my calls. I left a few voicemails regarding the issue along with my phone number, but the manager never called back. I also left messages with the front desk to have the manager reach out to me regarding these charges, and the manager never called back. I don't know who the manager is at this hotel, but it is extremely unprofessional not to return customers calls regarding charges or issues. I had to take up the issue with my credit card and submitted all my proof to my credit card so I could get the money back. Thankfully, my credit card was able to return the funds. I do advise, make sure you have all proof needed if you cancel your hotel reservations with this place because in my case, they did not honor their cancellation policy and still charge me full price for the room. If it wasn't for this unprofessional manager, this would still be one of our favorite hotels in the area. Currently, I'm unsure if I will continue or book at this place again due to my most recent experience.

Hotel Paradox, Autograph Collection

3.4

(761 reviews)

I'm an idiot. Due to a mental lapse, I accidentally arrived in Santa Cruz a week before my…read morereservation. (So... there's that.) Because the gaff was clearly on my shoulders, management could have shrugged their shoulders and smirked at my blunder. Instead, the front desk team went out of their way to assist me without raising an eyebrow. Calm and friendly, I applaud the professional service I received. As for the hotel itself, the rooms are fresh, modern and clean. When visiting Santa Cruz, I will absolutely stay at Paradox (and promise to show up on the correct day.)

Highly recommend skipping this place, unless you want to use the pool…read more Ballin' on a budget. For $350, this place feels like they put a fancy bandaid on a motel. Truly, you can see the paint over whatever color it used to be. And no matter how nice the inside may be, that set the stage for our stay. It feels like teenagers are running the front desk. Ok, maybe they're in college. Their system was down when we visited, so even though we got a king size bed and laid extra, we ended up with a queen. No discount on our room, only extra points added to our loyalty account. Here's the kicker... our original room had someone already inside smoking weed, so they gave us access to someone else's room and now it probably smells like weed. And because they gave us access to other people's room, we couldn't trust leaving anything in the next room we were given. Pool is crowded. They were serving beer/wine/popcorn, but we didn't take advantage.

Pelican Point Inn

4.4

(54 reviews)

We had our lodging plans change last minute, and fortunately Pelican Point Inn had some…read moreavailability for us! The owner, Ann, is very kind and helpful in the checkout process and is flexible for payment. The room was very clean and had all the important amenities. We only stayed an overnight but it more than met our needs! It's very nearby to places nearby such as restaurants and a nice beach, but is a bit further down from the much busier Capitola Beach, which we liked. It's just about right in between Capitola Beach and the Santa Cruz Boardwalk. The price was fair overall considering it was a Saturday night in Capitola, especially last minute. I would recommend a stay at Pelican Point Inn!

Crao. Not worth the experience. Staff is rude and entitled. Crap. Gino the 'manager' was snide ,…read morenot to mention the 'stupid' night manager who 'could not be bothered' before 8am. Hello? Which part of 'night' do you not understand. Idiots running the show. A complete waste of time and money. Do not bother. Ruined my weekend. Ick. Go to the West Cliff or Sea and Sand. They were much more friendly and accomodating.

Stuart Event Rentals

4.5

(246 reviews)

They have a great selection. Just don't pay for delivery. It is cheaper to rent a U-Haul and pick…read moreup. They will load into the van. You load it at the end of your event but when you go back, they will unload.

Really great experience with Stewart Event Rentals for a bridal shower at my home. They had…read moreeverything I needed- Chairs with beautiful perfect whilte pads, tables, and super cute dishes for only $1 each! I revised my numbers a few times prior to payment and everything went smoothly. Delivery was prompt, professional and friendly. Will use again. Thank you!

Fun Sky Party Rentals

(16 reviews)

Miguel and Fun Party Rentals truly brought my vision to life. We hired him to transform our lodge…read moreinto an upscale 1920s Great Gatsby-themed party, and the results were beyond exceptional. Miguel and his team handled everything from drapery and stunning chandeliers with lighting to uplighting, linens, and some of the most beautiful statement centerpieces of the evening. Every detail felt intentional and elevated, and there is no way this event would have come together without his expertise and creativity. This was for our nursery school silent auction, and Miguel made the entire process seamless and enjoyable. I even had the chance to tour his warehouse, which felt like a treasure trove of incredible pieces that helped inspire and shape the final look of the event. His team was professional, reliable, and easy to work with, and his pricing was very reasonable for the level of quality and impact he delivers. I would recommend him without hesitation and will absolutely be using him again for future events. Truly exceptional!

We rented tables, chairs, umbrellas, and kids tables for a last-minute small backyard party and had…read morea great experience. Everything was clean, sturdy, and delivered on time. Setup was smooth, and pickup was easy after the event. The umbrellas were perfect for shade, and the kids tables were such a hit. Great communication throughout the process and very reliable service. Highly recommend for any party or event!

All Occasions Entertainment

4.8

(47 reviews)

I had DJ Joey dj my wedding and could not have been more disappointed…read more For starters I should have known to verify things after he tried to tell us there was no "clean" version of our grand entrance song and we may want to change it. I was pretty set on this song so I researched for myself and was able to find the clean version on 3 different platforms in about 60 seconds. Another thing is that I have never heard of a DJ who doesn't take requests... I guess we are supposed to know every song our guests are going to want to listen to beforehand. He was unable to take a request for a song that a lot of our guests wanted to hear. The biggest problem of the night was that he played the wrong song for my father daughter dance. We put the very title of the song and what version on the document we shared with him and even had a meeting to go over all of it. If there were ever any doubts he should have reached out to confirm he had the right song and clarify. I really hope this isn't a thing that has happened to a lot of couples he's DJ'd for because it absolutely ruined the moment. That was one of the moments I was looking forward to most because the song had a lot of meaning being that it was my stepfather I was dancing with. He seemed to be more worried about other things like asking us and all of our vendors if we would have an umbrella for him at ceremony even after we already told him we would take care of it. He also kept saying how he would be like "our second wedding planner" and tried to interject himself into things that did not pertain to him. He should probably focus more on making sure he does the DJ part right. Overall I was very disappointed with the experience and would not recommend him. He didn't even have the curtesy to apologize to me after my husband let him know he played the wrong song.

Joey did an absolutely incredible job at our wedding last weekend. He really set the mood perfectly…read morefor the night and the song choices that were needed for a more upbeat vibe were on point. I would highly recommend using him for your wedding or next big event. Thanks Joey!! -Meg and Ted

Bash Works

(7 reviews)

We hired Sydney for my Grandaughters 1st birthday party. she was very organized and professional…read more She showed up with a smile on her face. And a great attitude we will definitely use her again. Highly recommend!!

Working with Sydney was a piece of cake, and we were beyond pleased with her balloon sculpture for…read moreour high school reunion! It was the perfect place for photo ops, and was a festive addition to our decor. We will not hesitate to use BashWorks again for future events! Thanks again for your warm and professional customer service!

South Bay Party Rentals

(12 reviews)

These guys were amazing! Rented chairs from them for a backyard party. The price was reasonable,…read morethey dropped off the chairs the day before our event which gave us some breathing room to set up. They also cleaned all the chairs the day they dropped off. Pick up was easy. They did all the work. No lifting on our part. They don't have a fancy website. Most of the communication was done thru text. I sent my deposit via Zelle. I did have a conversation by phone with one of the owners. She was really nice and speaking directly with her did put me at ease. 100% recommend.

Thank you South Bay Party Rentals for coming through for my daughter's bday party! This company was…read moreresponsive, reliable, and the pricing was very fair! I love that they had our canopy set up a day before our party, and took it down the day after. Not only was their professionalism was beyond their service, but they also took the time to organize some of our stuff that didn't belong to them. Now that's excellent customer service!

White Rabbit Events

Things to do in Santa Cruz

(5 reviews)

My husband and I had the absolute pleasure of working with White Rabbit Events for our wedding in…read moreJune of 2021. I cannot express how thrilled we were with their services, professionalism, and overall energy! From the moment we contacted them, it was clear that we were in capable hands and what they created for our special evening was absolute MAGIC! Jamie and Eric went above and beyond to ensure that our wedding décor was nothing short of spectacular. We wanted to create a unique and cozy atmosphere, while providing additional seating for our guests and they delivered in spades. Two months advance, Jamie presented us with multiple seating arrangement options with various couches, pillows, and additional decor to supplement each space. Their selection of couches, chairs, rugs, and custom decor was extensive. Every piece was handpicked to fit the vibe of our event. We were able to provide feedback and then together landed on how each area would look and feel, and finalized each item from their inventory. What truly stood out was the level of customization they offered. They took the time to understand our vision and provided multiple options that aligned with it. Even more impressively, White Rabbit provided us with gorgeous, custom signs for the entire event. Knowing our color scheme and decor direction, Jamie took the initiative to design signage and frame everything so it was wedding day ready! On the day of our wedding, the delivery and set up was absolutely seamless. I didn't have to worry about anything. When we finally saw everything set up, we were in awe. The décor completely transformed our venue (a family ranch property in Auburn, CA) into a dreamy, romantic space that left our guests raving about it. It was more than we ever could have imagined. I can't thank Jamie and Eric enough for their incredible service, attention to detail, and their ability to turn our wedding into a truly memorable experience. They were transparent and upfront about costs, which made the planning process smooth. Timely and trustworthy on the day of the event. Quick and efficient on the day of clean up. An absolute dream. If you're looking for a rental company that takes the stress out of event planning and leaves you thinking "Wow, that was so easy!", look no further. They are the cream of the crop. An absolute pleasure to work with, and I truly look forward to using their services again in the future.

I cannot say enough positive things about this company. This is the kind of business I'm happy to…read moresupport, a wife and husband with young kids who want to help make someone else's event special. In the world of party rentals, we found there were many others who would gouge for transportation fees or have enormous minimums that smaller parties cannot afford. We were able to do our event between $500 - $1000 and have the furniture and additions needed to make it look like the 1890s London space we were looking for. During the process, they recommended extra items and also advised against pieces that didn't fit with our theme. I really appreciated how ethical they were and how trustworthy. They came to deliver our items at the appointed date and time on the weekend and picked up the next day. And what's even better? They put them exactly where we needed them! Another local company (won't mention the name) brought the other items hours late and dumped them at the base of our driveway. The difference between White Rabbit and the other Santa Cruz company were astounding, and not in a good way. I highly recommend White Rabbit and no, I was not paid to leave this rating. I'm just that impressed with how wonderful they made my husband's 60th birthday.

Alexis Party Rental

4.2

(117 reviews)

Overall happy with our experience with Alexis Party Rentals. We used them through our wedding…read morecoordinator, and they provided the various rentals needed for our wedding day. The rentals provided were excellent, and looked wonderful on the day. My only complaint was that, the week of the wedding, the linens we had picked out months before were suddenly not available. I'm not entirely clear on how this happened, but definitely was not ideal to deal with the week of the wedding. Overall happy with our experience!

They were so easy to work with. We went in 2 months before our event to look over products and make…read moresome decisions, they quickly added us to the schedule and we were on our way. We were able to make changes to the order up to 7 days before the event and I had a really tight window on when I needed the items delivered and picked up and they came through! The products were perfect for what we needed 2 patio umbrellas & stands (rented separately 12 folding chairs for the patio floral plates, silverware and pretty wine glasses Their prices were reasonable and delivery wasn't too bad at all!

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Samantha M.

2 years ago

Our experience with Bella Notte's customer service fell short of expectations. Despite making our reservation online and promptly receiving a confirmation email, our anticipation for the trip was soon met with disappointment. It turned out that, 30 minutes after booking, we received a cancellation email. Regrettably, we hadn't checked our email for a day and a half after receiving the initial confirmation, as we assumed our reservation was confirmed. This lack of proactive communication left us dismayed, especially when the email revealed our room had been double-booked due to a system error. When we called for help, the front desk offered us alternative accommodations for two nights, but at a higher cost. We tried to negotiate, suggesting they stick to the original price since it was their mistake, but they couldn't budge. They said they'd pass our concerns to management. Later, we got a call back, but it wasn't good news. The owner was too busy to talk, and they couldn't honor the original price. If we still wanted to stay, we'd have to switch rooms and pay more. Mistakes happen, we get it. But when they do, a little effort to make things right goes a long way. And a phone call wouldn't have hurt either. We're not blaming the front desk staff - they were doing their best. But the way management handled it? Not cool. When you mess up, own it, and try to fix it. read more

Alexie R.

2 years ago

If I could give more than 5 stars I would! This was the best coastal hotel I've been to, it's located within walking distance next to the beach and numerous restaurants. The pricing is very affordable and exceeds luxurious accommodations, our room had classical European decor with a queen bed and a jacuzzi tub, along with an entire wetbar and fridge. The front desk staff were super friendly and made sure we were comfortable. It only costs $250-$300 for two nights! I will definitely always come here when I visit Santa Cruz. read more

Adam R.

11 years ago

The hotel staff was awesome (very polite and professional) throughout the various business touch points. What also impressed me was the I needed to print out my airport boarding pass and that was done with 1 simple phone call to the front desk and my boarding passes were there waiting on me to pick them up. I was also asked if I wanted them delivered to my room. read more

Sue K.

13 years ago

I loved the color and design of the hotel, and the neighborhood is very Santa Cruz and safe. The season in Santa Cruz, December 28, was very popular with the pier and beach full of tourists, yet the price we paid for the room was very reasonable. read more

Bella Notte - hotels - Updated August 2026

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We tried to make a reservation while driving there but the woman making the reservation was more…read moreinterested in enrolling us in points and programs and wouldn't proceed with the booking unless I gave her my home and address. I said 3 times that I didn't want to give that information but she insisted on it so I hung up and made a booking through booking dot com and advised early (after midnight) arrival. When we arrived we were informed they were full and could not accommodate until after 3 pm!! This after a SIX hour drive !!! We cancelled the room so they could rebook it, (like around 1230 am when we arrived) but they kept the $200 plus tax anyhow. Had Reservations just quoted me a rate and taken the reservation instead of insisting on my home address she woukd have figured out my travel plans - which now that I think of it, she probably never had a room. The information she requested was most likely to fill a quota. Horrible. Absolutely Slimy but in line with the reported exorbitant parking fees. If you have a chance look elsewhere.

It's is a nice cozy clean friendly place…read more But please be aware of the misguided booking prices. You check out the room and the price that they show supposedly promises it's all fees included. That's the price we will charge, except it's not. I didn't expect an extra 50 on top of the website price. They do add extra tax and parking and tax on that too. Why not just be transparent and say this doesn't include all fees.

Harbor Inn

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I was supposed to stay here for an event in town but my event was cancelled the night before my…read morestay. Harbor inn was kind enough to cancel my reservation without penalties. Thank you so much for your understanding. I will definitely try again next time.

Very comfy and clean bedding. Instructions for accessing late check in were spot on. Great water…read morepressure. Great location close to good eats, the boardwalk and downtown, and freeway. The AC (a bit noisy as expected) and the fridge worked well, as did the coffee maker. Water warmed up quickly. TV had decent viewing choices, remote clean and worked fine. Bathroom clean and well stocked. Only two glitches: finding the door to the room, lol, it was adjacent to the recessed door to the room next door; being on the coast it's hard to escape mold/mildew and altho I'm pretty allergic I didn't have any symptoms. Rm. 304, in case you need to avoid that. Never saw a staff member, so if you'd like to be contact free, there's that. Clean facility overall. No bugs. No damage to room. Great price for a great location.

Edgewater Beach Inn

3.2

(11 reviews)

Friendly staff, great parking, clean hallways and room was well taken care of. For under $100…read more(January) would recommend especially being so close to downtown & great restaurants & dispensary .

The room was clean and nice. The bathtub is our room was a deep fill with spa jets. It was…read moreincredible after a really long day to soak in the tub. There's a kitchen which we didn't really use except utensils. There is a policy that if you use dishes and leave them, they will charge you $50. Ok no problem really. But then they are assuming that person washed the items thoroughly. I would hope that they just wash the dishes anyway to keep things clean? Our fan worked great. We did have a hard time finding the thermostat (behind the tv). We had to find maintenance and when they came, they couldn't find it either. They had to call someone. There's a skylight in the kitchen so it does get pretty bright early in the morning. Would be nice to have a curtain or something going into the kitchen to block out the light. There is a noise ordinance from 9am-9pm but we did have a lot of kids right by our window before 9am making a lot of noise, bouncing balls, and yelling. It unfortunately woke us up. Didn't say anything because well kids need something to do. Lastly, when we first checked in, we stood at the counter for about 25 min. The desk was unattended. There was the housekeeping staff talking in a room right behind the front desk. They knew we were there but no acknowledgment. Tall guy even came in and said hi but then just walked through to the other side. No one could bother to say anything to us like someone will be with you in a moment or anything which we thought should have done considering at least 5 employees saw us. For the amount we paid in July, there should have been at least consistent service. In the evening, I'd go get a cup of hot chocolate or tea from the front desk. One evening I asked someone about the nearest place to get e-bikes, they didn't know. They did take the time to help us look it up which is great but in the end, they couldn't find the information either. To top it off, on the way out, we turned off the fan and the fire alarm started going off. The bathroom tub jets randomly would come on in the middle of the night as well. Just seems like a lot of electrical issues. Our stay was ok. Not sure if I'd pay that kind of money to stay there again. Maybe for a cheaper price.

The Drift Inn

3.5

(2 reviews)

The manager was nice but also very pushy and interrupted me frequently when trying to book my room…read more The room was bigger than I expected but the AC unit was pretty loud. Then I discovered the floor was filthy! I was walking around barefoot in it and my feet were black on the bottom. It would take weeks to get that bad. So disgusting! Don't let kids crawl around or sit on it... And they obviously didn't clean the shower because there was a good amount of hair around the drain. The dresser with a missing drawer was interesting but I didn't need to use it so whatever. The mattress was hard as a rock so I really didn't sleep well for the 3 nights I was there but I know some people prefer that. The only reason I didn't pack up and leave after the filthy floor thing was the worry that the other ones in my price range were equally bad. Next time, I'll save up a lot more money for a good hotel that cleans the rooms! Never again for this crappy place. The only redeeming quality was I didn't see any bedbugs.

This is a very nice Inn, close to the boardwalk and reasonably priced for the Area. The owner is…read morefriendly and attentive. The rooms are large and have a refrigerator, microwave and coffee pot. It's close to everything in Santa Cruz and you can easily walk to restaurants and the boardwalk.

Swell House

3.5

(4 reviews)

Shady, Shady, Shady.... Even if you abide by the cancellation rules and agree to the extra amount…read morethis guy will try to keep your money. I originally booked this room and paid with my wife's card as I had lost mine. Booking.com had no issue taking the money and later I learned it goes directly to the owner of the property. This fact is funny is because I learned I had to also pay a $200 deposit. Fine, no problem. Charged the same card again. This time I learned that the card is declined. I contacted the owner directly and told him my situation and decided I should just rush myself a new card.... Couple days later get my new card and run the deposit again and the card was declined through booking.com. The property owner tells me to pay through his personal link, which I tried but still no luck. The other problem is booking.com should be the intermediary anyway!!!!! After the trouble and not wanting to ruin my trip, I decided to cancel per the terms of my agreement and booked a room at the Hampton Inn, which had no issue taking my card. It's been over 2 weeks on a 7-12day refund and now booking.com is telling me that he is not cooperating with the policy and they will refund my money themselves but I have to get my bank to fax them the statement. So great! I get to call my bank and figure it out. On top of everything, I noticed while booking my room at the Hampton Inn he was offering the room at $100 less. If you look at my account, I rarely post bad reviews. Even if service isn't great. I draw the line at greed and shady behavior. People don't have basic morals these days this guy included. Luckily he didn't ruin my trip, don't let him ruin yours double negative 5 stars in my opinion.

Amazing location, sweet and attentive owner. Beach blankets and other beach supplies available.read more

Hinds Victorian Guest House