Seek out Kevin Hainan as your financial advisor! My elderly father put his Trust money in several…read moreplaces. He chose KeyBank as one. I thought it was weird dealing with a bank instead of some larger Fidelity, Schwab, type institution. We got lucky and got Kevin as our advisor and the way he's handled this portion of the trust is better than the other institutions that my father split it into. I greatly appreciate his work and highlight recommend him and Key Investment Services (KIS).

In times like these I really don't know what to expect. Most places have abbreviated service or are…read moreclosed. But this place was open and ready to serve! The teller was quick and friendly and handled my financial needs promptly and even suggested additional services that I might want to consider. Good experience all around!

It took a long time to get a person on the phone. For a while it seemed like it wasn't even a local…read morebranch number but a generic Chase phone number. However, once I did, the employee was extremely helpful and quick.

Very helpful & friendly staff! My experiences at this branch have been positive and I have not had…read moreany issues.

Not quite sure about others experience here, but I have found Elevations generally, and the…read moreLouisville branch specifically, to always be approachable, welcoming, and helpful. I have my personal, business, and kids accounts here, and aside from normal small hiccups (couldn't name accounts for a short while), I'm seriously considering moving another business' accounts here, too. Their rates maybe aren't always the best, and they don't have the flexibility that independent brokers may have, but I find there's less smoke & mirrors as you'll find at larger banks, and I always appreciate the local, personal touch. I highly recommend Elevations to others.

Abhorrent Institution..! They love to hold deposits for 4-5…read moredays... make interest on your money, then give it to you after they pocket interest on your deposit... the Mob is easier to work with..

Horrible customer service. I came in and was told by the teller that they couldn't assist me and I…read moreneeded to speak with a banker. I agreed and waited patiently. While waiting, a woman walked in, said she had a "quick question," and was immediately helped by two bankers--even though I had already been waiting 45 minutes to an hour. When I brought this to the teller's attention, another staff member came out and told me all the bankers were booked for the rest of the day. No apology. No follow-up. Just dismissed. I should've closed my account on the spot. Worst customer service experience I've had at a bank.

VERY slow customer service. I was told it would be about a 15 minute wait to speak to a banker…read more It's actually been over 30 minutes. I'm just trying to close my account so I bank somewhere else. Also, the Wells Fargo HR hotline number doesn't work-

I went to Chase Louisville at 4:10 with my kid to open an account in her name. There was only 1…read moreother customer who was being served. A teller came to talk to me and went and spoke to 3 ladies in a cubicle who were clearly having a leisurely chat. He came back saying no one was available. At the same time the ladies dispersed back to their desks pretending to be busy suddenly. One of them came to reiterate that they couldn't serve cause people are busy and it takes 45 mins to open an account which we had time for given that it was 4:10 and bank closes at 5. Clearly lazy bankers who don't care about wanting to serve. .

This is not longer really a branch it is only an indoor ATM. Very disappointing because this branch…read morehad a great neighborhood feel. I agree with the post that pointed out the rude guy who now is I guess you would call a butler for the ATM. I wish they would revert back to a real branch.

Today, we came in to do our weekly deposits, my pup was excited to see this one bank employee, she…read moreyanked mee in there! Phew! He is so kind, asked her to slow down, he offered mee seat, took my deposit and took care of everything. When he returned to provide the receipts, the cash back and he was carrying the bin of doggy treats!! My pup is super excited, he took the time, to take few out and fed her, himself. It's been awhile, since I felt welcomed at this bank, with such courtesy, offering mee a seat means a great deal. I'm on oxygen, easily run out of breath and often feel faint. Plus, took care of my deposit. We come in, about once week, making same requests and not needing to repeat myself. It feels much nicer than one would think. Thank you for making my day!

Beware when you pay off your loan if you have automatic payments set up, that will continue until…read moreyou spend 35 minutes talking to someone for online services to cancel. The online folks had to call the local branch to make this stop. This happened- even a month after the loan was zero balance. Completely inept! The left hand doesn't know what the right hand is doing over there. So glad to be gone after 25 years.

At Meritrust, employees gave a direct, detailed answer and never heard of bank practices @PNC Bank…read more Meritrust is where we will be going, no extra, unnecessary fees and with an automatic deposit, I'm assuming, it will save us on monthly, bank fees. They offer specials for being members of Meritrust.

Horrible company they changed the credit union a year ago and now they suck! On August 1, 2026…read morethey decided to start charging a $7 monthly fee to everybody. They didn't even send out any information letting people know I went and closed my account the other day because I wanted a credit union that wouldn't charge me any fees to have my money in the bank and they will not refund my money back. This is the response I got below! They are not refunding the new $7 checking account fees. I'm sorry that I'm getting in touch with bad news for you. They will not give you your money back. So they decided to keep everybody's seven dollar checking fees each month. Not only that people are leaving the bank and I am so happy I left the bank! You are not a credit union you are a greedy-greedy Meritrust! Gross! Shame on you shame on Meritrust!!! Save yourself some time and run far away from this bank!

Great bank option overall. The only down side is if you get fancy and open a business account or…read moreneed those types of things.

The folks who work there are super, always very helpful. My experience solving a problem at the…read moreBaseline branch was totally super. the robot answering system not so great

Just wasted 20 minutes trying to get someone to answer the phone I had a simple question that I…read moreneeded a person to answer. I was rolled over to a customer service rep who also could not reach anyone at the branch. She recommended that I drive over to the branch to get my question answered. Terrible service looking for new bank

Friendly bankers and people who genuinely thank you for coming in to make a deposit…read more From opening my account to deposits I have never come across a bad staff member. Outside ATMs are pretty ancient but still seem to work. Overall, I'd recommend this bank and this branch for opening an account.