Seek out Kevin Hainan as your financial advisor! My elderly father put his Trust money in several…read moreplaces. He chose KeyBank as one. I thought it was weird dealing with a bank instead of some larger Fidelity, Schwab, type institution. We got lucky and got Kevin as our advisor and the way he's handled this portion of the trust is better than the other institutions that my father split it into. I greatly appreciate his work and highlight recommend him and Key Investment Services (KIS).

In times like these I really don't know what to expect. Most places have abbreviated service or are…read moreclosed. But this place was open and ready to serve! The teller was quick and friendly and handled my financial needs promptly and even suggested additional services that I might want to consider. Good experience all around!

It took a long time to get a person on the phone. For a while it seemed like it wasn't even a local…read morebranch number but a generic Chase phone number. However, once I did, the employee was extremely helpful and quick.

Very helpful & friendly staff! My experiences at this branch have been positive and I have not had…read moreany issues.

VERY slow customer service. I was told it would be about a 15 minute wait to speak to a banker…read more It's actually been over 30 minutes. I'm just trying to close my account so I bank somewhere else. Also, the Wells Fargo HR hotline number doesn't work-

Horrible customer service. I came in and was told by the teller that they couldn't assist me and I…read moreneeded to speak with a banker. I agreed and waited patiently. While waiting, a woman walked in, said she had a "quick question," and was immediately helped by two bankers--even though I had already been waiting 45 minutes to an hour. When I brought this to the teller's attention, another staff member came out and told me all the bankers were booked for the rest of the day. No apology. No follow-up. Just dismissed. I should've closed my account on the spot. Worst customer service experience I've had at a bank.

I went to Chase Louisville at 4:10 with my kid to open an account in her name. There was only 1…read moreother customer who was being served. A teller came to talk to me and went and spoke to 3 ladies in a cubicle who were clearly having a leisurely chat. He came back saying no one was available. At the same time the ladies dispersed back to their desks pretending to be busy suddenly. One of them came to reiterate that they couldn't serve cause people are busy and it takes 45 mins to open an account which we had time for given that it was 4:10 and bank closes at 5. Clearly lazy bankers who don't care about wanting to serve. .

This is not longer really a branch it is only an indoor ATM. Very disappointing because this branch…read morehad a great neighborhood feel. I agree with the post that pointed out the rude guy who now is I guess you would call a butler for the ATM. I wish they would revert back to a real branch.

Today, we came in to do our weekly deposits, my pup was excited to see this one bank employee, she…read moreyanked mee in there! Phew! He is so kind, asked her to slow down, he offered mee seat, took my deposit and took care of everything. When he returned to provide the receipts, the cash back and he was carrying the bin of doggy treats!! My pup is super excited, he took the time, to take few out and fed her, himself. It's been awhile, since I felt welcomed at this bank, with such courtesy, offering mee a seat means a great deal. I'm on oxygen, easily run out of breath and often feel faint. Plus, took care of my deposit. We come in, about once week, making same requests and not needing to repeat myself. It feels much nicer than one would think. Thank you for making my day!

Beware when you pay off your loan if you have automatic payments set up, that will continue until…read moreyou spend 35 minutes talking to someone for online services to cancel. The online folks had to call the local branch to make this stop. This happened- even a month after the loan was zero balance. Completely inept! The left hand doesn't know what the right hand is doing over there. So glad to be gone after 25 years.

Love Bellco! Been with them for many years. Even though I work for a big bank, my personal money…read morestays with Bellco. Always friendly and available. Wish they had more locations. David Duggan spent a lot of time with me exchanging money for a trip outside the country. Very helpful and knowledgeable.

Nice Little Bank I…read morehad to stop by here while I was in town. It's a nice little bank - straight to the point. It closes at 6 on weekdays and at 2 on Saturdays. You can access the ATM at any time or hour, day or night.

I've been coming here for three years. I used walk in and be greeted by name. Betsy retired,…read moreShannon is t here anymore, the only one I still know is Kuhmel. Service is now atrocious. Completely new staff that is beyond rude. I use a credit union to receive superior service, to know that I'm supporting a local bank instead of a big bank. Please bring back Shannon, keep Kuhmel and get rid of the new staff. I don't feel like this is hometown bank anymore. Oh yeah, within the last month I was wrongly charged (my bank balance was not in the negative) THREE times an overdraft fee. The smug Mayra Farias tried to tell me "that's the just the way it is". This woman never greets me with a smile or hello. She is horrible.

Unbelievable experience in drive through. I sent my driver's license in the drive through banking…read moretube. The teller lost my driver's license and accused me of not sending it to her. She said things such as, "There are 2 of us here and you sent nothing in the tube!" I responded that this was a huge problem and she said, "Yes it is...a BIG problem." She was extremely rude and told me to get out of my car and look in the snow. Then the tellers pulled the blinds to the drive through because they were closing up. I was in tears and frantically searching my car when the teller said "I found your driver's license in the crack by my station." No sincere apology and some of worst customer service I have ever experienced.

Great bank option overall. The only down side is if you get fancy and open a business account or…read moreneed those types of things.

The folks who work there are super, always very helpful. My experience solving a problem at the…read moreBaseline branch was totally super. the robot answering system not so great

Just wasted 20 minutes trying to get someone to answer the phone I had a simple question that I…read moreneeded a person to answer. I was rolled over to a customer service rep who also could not reach anyone at the branch. She recommended that I drive over to the branch to get my question answered. Terrible service looking for new bank

Friendly bankers and people who genuinely thank you for coming in to make a deposit…read more From opening my account to deposits I have never come across a bad staff member. Outside ATMs are pretty ancient but still seem to work. Overall, I'd recommend this bank and this branch for opening an account.