TERRIBLE-TERRIBLE-TERRIBLE!!!
New Owners, Terrible Experience -- What Happened to This Restaurant????
We have been coming to this restaurant for many years, and it was always wonderful. The food was always fresh, delicious, well prepared, and the portions were generous. That's why we decided to visit again -- but unfortunately, this time was an absolutely terrible experience.
When we sat down, we were given appetizer plates. The woman who had been wiping the tables put down the dirty cleaning cloth she had been using and, without washing or sanitizing her hands, picked up a stack of plates and brought them to our table. She placed the plates in a stack in the middle of the table instead of setting one for each person.
We didn't really pay attention to that and started taking the plates ourselves. But to our horror, the entire stack of plates was dirty and clearly had not been properly washed after the previous customers.
We asked the woman serving us to replace the plates. She brought us another stack, and we were absolutely shocked to discover that the new plates were dirty as well. We decided not to touch them, especially since we weren't even planning to order appetizers.
Unfortunately, the biggest disappointment came when our main dishes arrived. Right away, we realized that something had clearly changed at this restaurant. It honestly felt as though the owners or the kitchen had changed, because we had never experienced anything like this here before.
The food was cold, bland, and tasteless. The meat was overcooked and dry, the rice was cold and dry when our dishes were served, and the pita bread was cold, as if it had just been taken out of the refrigerator.
Later, the gentleman who was serving us asked if everything was okay. We felt that we had to be honest with him and tell him exactly what we thought. We normally never complain or express our dissatisfaction so openly, but in this situation, we felt it was necessary.
He apologized for what had happened, and we truly appreciate that. We understand that he was not responsible for the situation and that he did his job properly. The problems with the food, the cleanliness of the dishes, and the overall quality are ultimately the responsibility of the owners and management.
It is incredibly disappointing to see a restaurant we used to love and visit for so many years decline to this level.
Sadly, we will never return to this restaurant again. read more