My experience with this practice has been extremely disappointing…read more I initially saw Monique Lee in urgent care following a work-related dog bite injury to my hand. At the time, I was experiencing increasing swelling, pain, and concerns about the condition of my wound. During that visit, I had to specifically ask about removing the sutures so the wound could drain. I left the visit without being referred to the emergency room despite expressing concerns about the worsening condition of my hand. Later that same day, I presented to the emergency room because my condition continued to worsen. I was ultimately admitted to the hospital for about a week, underwent two hand surgeries, and was treated for a severe bacterial infection. Following my hospitalization, I required approximately 28 days of IV ertapenem therapy through a PICC line. Given the severity of the infection and the extensive treatment that followed, I believe the seriousness of my condition was underestimated during my urgent care visit. My most recent experience was equally frustrating. I arrived for my scheduled annual primary care appointment with Dr. Shandal Emanuel and was informed that I would not be seen due to an outstanding balance related to my workers' compensation claim. The balance remains unresolved because of an ongoing workers' compensation billing issue. I have been instructed by the workers' compensation carrier not to pay anything out of pocket while the matter is being reviewed, yet I have not been provided clear guidance on how to resolve the bill or confirmation that I would be reimbursed if I paid it myself. Despite explaining this situation, I was turned away from my appointment and denied routine medical care. During my conversation with the office staff, I was told that the doctor would not receive payment unless I paid the bill myself. While I understand the office's desire to be paid, I do not believe it is appropriate to place that responsibility on a patient who is actively involved in an unresolved workers' compensation claim and has been instructed not to pay out of pocket. I understand medical offices have billing policies. However, turning away an established patient over a disputed workers' compensation balance while providing no clear path toward resolution is unacceptable. Between my experience with urgent care, a hospitalization that included two surgeries and nearly a month of IV antibiotics, and being denied a scheduled annual appointment over an unresolved workers' compensation bill, I have lost confidence in this practice and will be seeking care elsewhere.

This is one of the best urgent cares I've ever been to. Ive been here a couple times and every time…read morethey are so nice. The ladies at the front desk are really nice and caring. The nurses and doctors are amazing. I felt like they really cared about me here, they diagnosed me well and gave me medicine to get better. I will continue to go here, the only thing is they do get really busy but I guess it's because they are so great.

Dr. Bondy has been my family doc since 2012 He listens carefully and is thorough. He is practical…read moreand down to earth and gives very sound advice. He takes my opinion seriously but doesn't compromise when he knows it's important. The clinic where he sees you has a lab with very good technicians who won't hurt you! Lol that's a plus!

Dr. Rachel and her assistant were great. The nurse/assistant asked great questions and was…read morefriendly. I recently moved here and was nervous in changing my primary care. So far so good with this team.

There is no care. My doctor left months ago. No warning, no replacement, just gone...They don't…read moreanswer the phones, they don't respond to messages. TWO MONTH WAIT FOR A SICK VISIT!!!

There not a more dedicated and compassionate doctor in the world. In addition, she is always…read morecurrent in terms of medications, treatments and available specialists. I began being a patient in 2003 or 2004. When she sold her privately held clinic, I floated not really having anyone manage my healthcare. I never found anyone who met the standards of care that Dr. Nacouzi set. In 2012, I saw that Dr Nacouzi was working at Duke at Brier Creek. I was incredibly fortunate to secure a spot under her care. She has seen me through thick and thin. She always listens, problem solves, prevents illness and is available through Duke MyChart in 24hrs. I have recommended her to those who I love and hold most dear. I believe in her and trust her.

Michelle has been my primary care provider for over 20 years. She is kind and patient, quick to…read morefollow up with test results and feedback and suggestions for improvement in my health care. I hope to continue our relationship for many years to come.

I can't understand how Dr. Phipps has received so many positive reviews. My mother made an appt…read more for him as her last PCP left his practice without any notice. It took a month for her to get in to see this doc and he could not have been any more disintrested in her or her medical history. He is extremely fat, and had the nerve to bring up her high triglycerides from her UNC chart. My mother has multiple health issues and he did not aask her about them. He just plopped down at the counter and slouched over his tablet asking her about her meds. He huffed and puffed and complained how late in the day it was after leaving us to wait in the exam room for over an hour. I kept exchanging "looks" with my mom and knew he was not going to be of any help to her at all. I don't know what the problem is with docs in this part of the state but they are pitiful! I will play doc myself and help her in any way I can before I ever step foot back in this practice. But what can you expect from a doc that practices out of a strip mall?!

This is a review of the Rocky Mount location on hwy 97. Our primary is Tammy Eby and she is a very…read moregood PA. With that said, when you're sick, the first person you see when you get to the office is the person at the front desk. Now, when that person, usually Sharon, greets you, do not expect a pleasant smile. Not only is she short with responses, sometimes she is just rude and snippy. We were told she's that way sometimes.?. I've never seen her not like that. Don't make excuses for the first person to see your sick patients. Note: Sharon, if you don't like your job then please make a change.

Steve Boyd, P.A. Is a very good diagnostician and treatment planner. Very calming and thorough. I…read morechose him as my primary care provider and have been very satisfied.

Dr. Maggie Williams is a terrific doctor. You can tell she actually cares. Spends time; answers…read morequestions thoroughly, and seems to care about every little aspect of your health -- as well as your overall well being. Go find her bio on the PAMF website, I found it accurate. I was a new patient about nine months ago, and have seen her three or four times now. Would highly recommend.

Review of Dr Maggie Williams of Palo Alto Medical Foundation (PAMF) -Los Altos on Distel Circle…read more Let me start by stating that I am very skeptical of the medical profession in general - has to do with my childhood. Therefore, I am not keen to praise doctors. However, PAMF has a wonderful, smart, caring family doctor that I am compelled to recommend. Her name is Doctor Maggie Williams. Dr Williams is smart, dedicated, experienced, and caring. I have had some major medical issues which Dr. Williams expertly diagnosed and has been helping me resolve. My daughter has a medical issue that her pediatrician and gynecologist misdiagnosed but Dr Williams was quick to diagnose correctly. Dr Williams is conservative and logical in her approach to treatment. She listens and asks intelligent questions. She will order tests when appropriate and will refer patients to specialists both in and outside of PAMF. She will take the time to answer your questions and concerns. She really cares. Like I said, I am very skeptical of the medical profession but if you are looking for an excellent family doctor, then check out Dr. Williams. Link to Dr William's web page on the PAMF website: http://www.pamf.org/providersearch/?sitecfg=41&vs=detail&action=providerdetail&masterid=18890&isLevelOne=1&recId=ps113720sp11372098200938&healthplans=1&physname=Maggie A. Williams, M.D.

Best doctor I have had I my 70 years. Dr. Kirby is compassionate and knowledgeable. In these days…read moreof rushed appointments she will spend time with you and be sure your questions are answered. She is just awesome.

Excellent care from received Ms. Pulley. I trust her with all of my and my family healthcare needs…read more She is professional and caring. She listens and puts the needs of each patients first. Her staff is courteous and professional as well. It is great to have her in this community providing excellent care.

From the owner: Family Practice and Urgent Care Services. read more