For me it always comes down to customer service and Ricky is wonderful! I was visiting from NY and…read moreneeded a battery replaced for my elderly uncle. I stopped to see if he could suggest some place and he ended up telling me he could do it and five minutes later the watch was working again! He is friendly and polite. On my next trip to MA I'm going to go in and explore the incense and some of the other things in the store.

This place is small. cigar and cigar accessories selection is very small. a lot of hookah pipes and…read moreother accessories. nice salesperson. however the knowledge is also small. I have recently been turned onto cigar smoking. because this is close to work I went there to get a decent cigar cutter. total selection 3. knowledge of what I was asking about 0. I wanted 1 of the "perfect cut" cigar cutters, the ones with the back so that you don't cut more than you should... it's okay that they didn't have any but I was surprised to find the clerk had no knowledge of what I was talking about even when I showed it to her on my cellphone. I did see a very nice zippo lighter display case. other than that and the Red Bull I wouldn't come back here for anything.

How in the world does this guy pay rent? Gruff and rude,…read morewith a remarkably limited inventory- it's a mystery how a place like this survives. I wonder why he keeps showing up. Maybe he quietly relish's satisfaction in contributing to the overall cancer rate or something. He is certianly not a fan of his customers.

I went into this shop today with my girlfriend (she went in a minute before I did as I was on the…read morephone and didn't want to be rude. Ha!) When I entered the store the guy working there immediately became suspicious and quickly walked toward the entrance of the store and squinted at me. My girlfriend was near the rear of the store and I walked over to where she was. The guy again quickly followed me to where both my gf and I were standing. I looked at him sort grinned a little, like...ummm yes? He offered no greeting and didn't smile once. My gf went over to the jars of pipe tobacco near the front and I stayed at the back of the store looking at zippos, as I wanted a new one. She picked up one of the jars and took off the top to smell the tobacco. He quickly said "no no no, you cannot" and she said "well how am I gonna know if I want to buy the tobacco if I can't smell it?" He said something to the effect of "I can't have everyone picking up and smelling the tobaccos". I laughed and my gf said "fine, we'll go spend our money somewhere else." I told him that was a shitty way to treat customers and told him that we would be sure to let other people know how incredibly rude he was. There you have it. That guy was a complete dick.

I purchased a Puffco Hot Knife from this shop earlier today and immediately realized it was…read moredefective -- it never powered on or worked at all. I came back within two hours of purchase with the product still unused, and the employee was hesitant to believe me. He called his boss, who claimed he had "never heard of issues with Puffco products." After a quick Google search, I found that this is actually a very common problem with the Hot Knife, and Puffco even acknowledges it under their warranty policy. The shop reluctantly exchanged it for a new one, and at the owner's request, the employee opened the replacement in front of me. It also didn't work straight out of the box. The boss then suggested we "charge it for a while," so I waited about 10 minutes in the store -- still nothing. I took it home and charged it for over an hour, and it's doing the exact same thing: blinking light, won't power on. I called back to let them know, and was told to "take it up with Puffco" myself. That's unacceptable. As a distributor of Puffco products, they should stand behind what they sell and ensure they're providing working merchandise -- not push the problem onto the customer. Now I'm out $55 and stuck with a defective product. Avoid this shop unless you want to gamble on faulty merchandise and zero accountability.

Great local smoke shop for all your needs. They always have my favorite King Palm wraps and cones…read morein stock, best on the market for quality and value. Thank you Arlington Smoke Shop and King Palm for your service to the smoker community

This place is top notch for the cigar lover. Their recently renovated space is large and includes…read morefour TV's to watch whatever we want. The cigar selection here is one of the best in town and the prices are reasonable. The lounge is very welcoming to anyone what walks through the door. It's not like other lounges that are stuck-up or unwelcoming to newcomers. This place welcomes you like it's home! That's why I love it! The only downside is that you can't drink here (you suck, Massachusetts). But--still a great place to smoke!

Excellent cigar selection with a knowledgeable & friendly staff…read more The ventilation is good, but gets overwhelmed when the lounge is full. Awesome vibe.

Smoke4Less sold me a defective vape and would not exchange it. There are signs in the that indicate…read moreno refunds or returns, but exchanges should be honored for defective products that don't work. Effectively scammed me for $36. Will never shop there again.

Oh my God, Conor D. nailed it…read more I live in the neighborhood and I too walked in there and the female employee (owner?) followed me around the store inches away, even though everything they have is under lock and key. I am a middle-aged suburban white guy (no offense, just want to make it clear this wasn't racial profiling). She didn't know jack about the products they sell plus there was a slight language barrier. The whole vibe was just: buy something without knowing what you're buying and get out. Do they know dispensaries exist within a 3-mile radius that sell these products in a non-janky atmosphere? I want to support local businesses and was mildly pleased when this place opened, thinking I could buy the occasional vape pen every few months. It's shocking that people like this can operate a solvent business. They will learn the hard way that literally the only reason anyone would patronize a brick-and-mortar business in 2022 is customer service. They even have an "ALL SALES FINAL" sign. Get real folks. Hope the bankruptcy code works in your favor.

I've been here dozens of times especially since I moved to the neighborhood. There's all these new…read moreshiny head shops popping up over Boston but if you're looking for some neighborhood goodness and conversation look no further. They have an incredible variety of pipes and parts and pieces as well as incense for days and cute tapestries. They also have a very wide variety of quality vaporizers. The staff really makes this place what it is. They are extremely knowledgable and engaging. They care about their customers and want to make sure they get what they need as well as always offering great recommendations. Every person I've met here is so genuine and kind and this is what makes me return.

Never open on time! I've left work twice this morning trying to run in quickly and it is still not…read moreopen even though hours online and the door say open at 11 am. Very frustrating! Not the first time either! As a business, you need to either keep your hours up to date or make sure your employees are professional enough to open on time. Very frustrating. A couple more minutes and you can get to 4 other smoke shops - go to those first! This one will be a waste of your time