I used Rowena for my taxes for the first time last year and I thought everything went smoothly…read more However around October I got an email from the CRA stating that one of my T4's had not been filed. I looked back over the folder which I gave to Rowena and the T4 was indeed in that folder and had just been mistakenly missed. I ended up having to pay a fine and a significant amount of taxes that I was not expecting at that time of the year. I called up Rowena and explained the situation and she offered to do my taxes for free next year (2018). I contact her to file my taxes this year and she reneged on doing my taxes for free and claims I should have looked over my tax return last year (That's why I pay a tax accountant) and would only offer a discount off this year. I feel incredibly disappointed with her service and lack of accountability.

After 3 years of doing our taxes at " another" branch of Liberty Tax it was disappointing after 2…read morephone calls that we were not even given the professionalism of a return phone call to drop off our taxes this year. (Still waiting!) Based on the reviews and an office closer to us we decided to take our taxes to Liberty Tax with Gilbert Chow at 2550 East Hastings Street in Vancouver BC. The speed, efficiency and courtesy follow ups were impressive and professional and with no hesitation I would give him a 5-star referral for his services. Not only did we get a full printout copy at the first visit but another copy via computer with all necessary documents needed. Again, a thank you to Gilbert and Jen you for all your help! Lisa A

It's my first time filing tax with Liberty Tax and I'm happy I chose here to do my taxes. Gilbert…read moreis very knowledgeable, friendly and working efficiently as well. Great business deserves five stars review, and I'd definitely recommend Liberty Tax to people who need help on taxes.