I went to get balloons filled with helium and the guy filling up the balloon popped it. He then…read morewouldn't blow up another one (I had 4 of the same balloons), said he would have to charge me for a new one, and refused to give me a refund because I brought it in myself. Horrible customer service and I will never come back here. Terrible value, very overpriced for helium. I paid nearly $40 for two balloons because they would not refund me. Highly do not recommend anyone come here. If I could give 0 stars, I would.

Absolutely incredible. As someone who plans a lot of parties and events, this place was impressive…read more To start off, it was in a very convenient location with lots of parking. Added plus, it had a nice front display (not cheap looking like Party City). The customer service was excellent- when we walked in they helped us find what we needed (a giant bow) immediately. When we went to find balloons, James (one of the staff), helped me find the right ones. He also saved us from deflated balloons. We went the store the day before the party and he asked us when the party was because certain balloons only last 24 hours; it's a good thing he checked because we ended up needing to pick up the balloons the next day otherwise they would've deflated before the event! I was incredibly impressed with how thorough he was. He kept helping my group- it's obvious he's going above and beyond at his job. The other woman working was also lovely- really all the staff! The store also had a great selection of items and good hours- great find!!!! SKIP PARTY CITY AND GO TO THIS PLACE!

This store is a subsidiary of Dollar General, but it has the esthetic of combining Target with Five…read moreBelow. Very good quality items, some brands well known and some not, but the organization of the items in each department of the store make shopping worth while. Most things are reasonably priced. The staff is usually stocking more items but will stop what they are doing to help customers find and item or help at the self checkout counter. One of the coolest stores that I like to go in for useful things!

Absolutely LOVE popshelf. love the color theme of the store. It's extremely well lit...and they…read morehave a lot of good affordable finds. We purchase all our summer pool items here. They have things you will rarely find anywhere else. They only have self checkout but there is staff in store to help.

The staff here is pretty young, and I think they get a little overwhelmed when a lot of customers…read morecome at once. I didn't walk around the store itself so I can't really speak to how much merchandise is in stock, etc or the status of any areas other than the cash wrap and balloon area. I will say they were quite professional with some of the folks that were not. I decided to go outside and wait for my order to give them space to be able to do what they needed to do without the pressure of customers all around. Sure enough, within 10-15 minutes my order was ready. Thanks guys. Note: a bag to transport balloons is $1

Looks like I am adding to an already crap rating. Not surprised…read more Here goes - I purchased cowboy hats on 10/22/24 (or around that date) for a party, it didn't work out and when I tried to return them on 10/25/24 with labels and receipt, I was told by the manager, Brandon, that they could not be returned due to their Halloween return policy. I tried to explain that nowhere on the hats, the labels, or aisle where they were located did it indicate they were Halloween items. Further, no one told me at the time of purchase that they would not be returnable. Brandon insisted that I could only purchase items from the store at or around the price of the hats to receive a refund. He suggested I pick up things like candy, etc. I requested another manager, Shirley, and got the same answer but with attitude. I was frustrated and stormed out, but my daughter was with me suggested that I just pick up random merchandise from the store, and return it later. I went back in to gather random items that added up to the cost of the hats, a random cashier (sensing my plan maybe) claimed I could only purchase Halloween products. I stated, again, this was not written anywhere and not what Brandon and Shirley said. Eventually, after jumping through hoops, I was able to get my money back--by returning the exchanged products at a different Party City the very next day. So what was the point really? In contrast, I had purchased other cowboy hats from another online retailer, and returning them was seamless--they just required me to scan a code and drop them off. This whole experience--terrible customer service, unhelpful managers, lying cashiers, and ridiculous policies--is enough for me to break it off with Party City for good. Party City, it's you, not me. In a competitive market, where customers have endless options, your outdated policies and poor treatment of customers do not bode well. I will be snickering when I see the Going Out of Business sale.

The cutest store ever! I am in love with all things note cards, and mailing things. This store had…read morewrapping paper, cards, trinkets, pens, creams, lotions, gifts and so much more. Bonus points for having a clearance section. I was able to explore that and purchase a few items. Items in the store can be within anyone's budget and some items could be in the pricey side. Whatever your budget is, I'm sure you will find something. They were pretty organized throughout. They had so many cute items! The staff working that day were so helpful and engaging . We had a pretty good conversation while I was there.

Very expensive ...I recommend Papeterie Fine Stationery and Gifts…read more Service-such nice people working there ,Always such a pleasure. Selection-I normally go here but when I found papeterie I change locations

Always low staff one employee to run cashier and blow up balloons every time I go in. The younger…read morestaff is friendly not the older man and woman.

Was searching for Lego party supplies, online said the store had the items. Called to double check…read morebefore traveling to the store - associates were rude and manager was rude when inquiring about the supplies. Said they didn't have the items (even though the store indicator online indicated they had multiple sets) - told us they weren't worry about finding the party supplies at the moment and that Halloween is the current focus.

I only had 10 mins to browse this incredible shop and it blew my mind. So many ways to create an…read moreevent or party. I love the cute zebra finches. The guy working there was very friendly originally from Florida. Now, I live in SW Florida. I would love to come back to Charlottesvilles and explore this store more.

Beautiful shop with tons of items inside. I found some clothing, tons of perfume and accessories,…read morehousewares and glasswares, decor, and children's items as well as paper stock goods. It was such fun to browse. It's a large space and has so much inside that you really can't see it all at once anyway. Staff were warm and welcoming and greeted us as we came in and offered assistance if needed. Pricey shop - but lovely.

Katherine did a wonderful job for my 5 year old daughters birthday. She was organized. She had a…read moregreat plan. She had many designs and pictures to choose from. She had trinket bags out together. The boys and the girls at the party really liked their design. She was sweet. She was professional and it was a pleasure to have her do the party.