5 stars for excellent customer service. I had a hearing exam a month or so ago. Provider was…read morefriendly and very knowledgeable. No surprise...I need hearing aids. This is nerve damage that won't get better with time. We discussed options and while I ultimately decided not to purchase the aids right now (these things are very expensive - from every/any where), the office has remained a tremendous help. Just today I requested a copy of my test, and information about how to cancel a financial account. I got my answer back within minutes. Definitely will go back here when I decide to take the next step. Really great people - providers and front desk.

Led to believe I was paying $4000 for hearing aids. Paid it thinking when insurance came through,…read moreId get some of that money back. Instead the bill was $9,490. My insurance did pay some of it but they only allow $3000 per ear. Which left me paying the rest. The average cost of a pair of hearing aids is around $4-6,000. Their bill was $3490 over that. And this does not include hearing test or office visit.

I live in Austin, TX but Waterville is my home town and while I'm here visiting family I brought my…read moreGrandmother to Beltone to get her brand new hearing-aid. This place feels like a second home. You are greeted by Lynn at the front desk as soon as you walk in. A very professional and comfortable environment. We worked with Felicia and she guided my grandmother through the entire process. What I love about Felicia is her approach with people. She takes her time to get to know them and really takes the time to ensure that she understands the learning style of her clients and there clear understanding with how to use their new device. You can expect to leave feeling comfortable, confident, and a new perspective in life with gift of hearing!!

I could have used hearing aids 10 years ago but was stubborn. I finally decided that I needed to…read morebite the bullet and get some. I visited 3 different places with Beltone being the last one. What a great place. Lynn greeted me when I walked in. Very pleasant. After filling out the paperwork Felicia came out and introduced herself. We went back into her office and she proceeded to conduct a hearing test on me. Sure enough, just like the other two places, she told me that I was a good candidate for hearing aids. After talking for a little bit I decided to go home and think about it for a little while. After about 3 weeks of going back in and asking a ton of questions I decided to take them up on their offer of a free trial period. I'm glad I did. What a difference. I even bought the TV remote that they offered. Unbelievable. No more turning the volume up to 25 so I can hear it. No more bulky headphones. Crisp clear sound. Best investment i ever made.

The office scheduled my mother for an appointment and charged her $95 and then told her they don't…read moreaccept her insurance. Not upfront or helpful to an elderly woman on a fixed income!

From the owner: Losing your hearing can be a scary change, but you have options. At Waterville Audiology in…read moreWaterville, ME, we're committed to reconnecting people to the sounds of life through the diagnosis and management of hearing loss. You can work directly with our audiologist to diagnose your hearing troubles and find solutions that best fit your body and lifestyle.

I recently went to Dr. Kalie Ryan and she is very professional and down to earth, easy to talk too…read more Her prices are very fair and she accepts most insurances with the co-pay. My last audiologist didn't do that. She doesn't try to sell you something you don't need. She gave me plenty of supplies for my hearing aides. I highly recommend her!