Friendly staff and a pretty large store. They stay open late which is great if you're looking for a late night treat. I do think the inside of the store could use a bit more attention. There was a lingering smell and the tables were sticky. When it comes to sweets, I'm a fan of anything in the chocolate or caramel realm. I got a large cone of coffee coffee buzzbuzzzbuzzz! and caramel blondie. The combination was perfect and just the right size. read more

Ben & Jerry’s - Large cup. Salted caramel blondie and coffee coffee buzzbuzzbuzz! - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

Delicious! The staff here were super nice girls, let me have samples to figure out what I wanted. Everything here was so yummy, The place was clean, Quick service, Nothing to complain about, and had all my favorite ice cream flavors. read more

The staff is very friendly and knowledgeable about the flavors .. I love the chocolate Therapy and the sorbet . It's definitely a nice treat .. A great variety and they have pre packaged in a freezer as well.. Thanks Chris Enjoy especially in this hot weather read more

I was exploring Downtown New Haven when I stumbled upon this Ben and Jerry's location. I decided to wander inside and they did not disappoint! I was instantly greeted by the warm employees and blown away by the wide selection of flavors available at this location. They had all of my favorites so it made picking just one scoop extremely hard. I ended up going with the classic, half baked scoop and was pleased by how large their small scoop was. The ice cream here is a bit on the pricier side so it's nice that they are generous with the servings. As far of the ice cream itself, loved it! It was creamy, had no ice particles in it, and there was a good balance of cookie dough and fudge brownie pieces. The store itself is rather large and I noticed that they have a decent amount of seating, making this a great location to catch up with friends over some ice cream! I'll definitely be back to try more flavors and their speciality items. read more

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I was in the New Haven location 7/20/25 aro 9:15 pm and ordered 2 scoops with 2 toppings. The employee put such little topping I asked for a little more of each because I'm paying for it I should get an ample amount. She then charged my friend who was paying $17.50 for the purchase and he paid before I realized the price. When I asked why she charged me so much she gave me a snarky attitude and asked if I wanted the receipt and I said yes. She charged for "Extra toppings"for both and it wasn't extra at all but she did it to be spiteful. I asked for her name and she would not give it to me and proceeded to be VERY rude and condescending and the manager backed her and said due to corporate policy they don't give out names. I was so disgusted by her response and attitude I will not be patronizing them anymore. read more

Fifteen years ago, I met Matt B. for the first time at the Coldstone on Temple Street. That Coldstone is now gone, more or less succeeded by this Ben & Jerry's in the storefront next door. We decided to stop by during an afternoon visit to New Haven with our two-year-old son Leo B. I don't have to tell you about Ben & Jerry's. It's a long-standing chain of unusual likability, with great flavors and a nice ice cream parlor vibe. The place was quietly cheerful when we dropped in on a Sunday afternoon, and service was fast and friendly. We got two milkshakes, vanilla for Matt and strawberry for me, and both were delicious. Unfortunately for Matt, Leo preferred the vanilla, and he slurped up an impressive amount of it for a guy who takes maybe 1,000 calories a day. This was a lovely interlude in our family trip, and the milkshakes were perfect on a warm day full of walking. If you're in the mood for ice cream in New Haven, Ben & Jerry's is a great spot to get it. read more

Every time my husband and I come to New Haven for dinner, I swear, wherever we are we smell that sultry waft of waffle cones in the distance. So after having dinner at Geronimo last night, and realizing that Ben & Jerry's was a sweet four minute walk from that restaurant, we just had to go. The place was clean and bright and there wasn't a single person in line. The workers wear the trademark Vermont tie-dye of the company. We each opted for a small cone dipped in chocolate and I had the cereal flakes ice cream just one small scoop, it tasted like frosted flakes cereal swirled in with the vanilla sweet cream. I'd had never seen that flavor before in stores. Was so good! I think my husband got half baked, which is supposed to be partially vanilla and partially chocolate but it seemed like his cone was mainly chocolate ice cream. Now that we know the central location of this joint, we will most likely go for dessert again next time we are in New Haven for dinner. read more

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I scream you scream we all scream for ice cream ! Who doesn't love Ben & Jerry's they have sooo many flavors and options to choose from . This place was perfect to our nites treats after dinner . I had a delicious milk shake and my family got their favorite ice cream treats . read more

I came to this location for the first time yesterday just in time for free cone day expecting long waits and lines. There were certainly a lot of people there but lines were efficient and we were in and out in less than 5 minutes. For a free cone day, the portion size was perfect. They offered the perfect menu of classics including The Tonight Dough, which we ordered. Service was pleasant and efficient. Will definitely be back! read more

Ben & Jerry’s - Tonight Dough in a cone - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

The tall African American man who works every Saturday night in here, usually alone, provides such kind , friendly service. Always has the best attitude and a smile on his face and even remember his customers. Love coming in here and seeing him as the worker. -From the 2 girls who always come Sat night read more

There is a ton of good ice cream in New Haven to choose from. Ben and Jerry's leads the pack as far as vegan non-dairy offerings go, and they have some of the most adventurous flavors. Ben and Jerry's has great ice cream loaded with decadent fillings like cookie dough, brownie batter, cinnamon buns, etc. They have vegan non-dairy chocolate chip cookie dough ice cream which is my favorite flavor and a must-try. The staff at this location are very friendly and accommodating. The best deal is a hand-packed pint, which gives you a lot more than a large cup of ice cream for nearly the same price. They also have pre-packed pints in the freezer with some other good vegan non-dairy flavors. This is the perfect place to stop by for dessert, or just for a sweet treat that is vegan-friendly! read more

Ben & Jerry’s - Hand packed pint of vegan chocolate chip cookie dough - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

I was down the street and saw a friend of mine with ice cream which made me have the sudden urge to get one. Now I could have gone to Arethusa seeing as I was a few feet away but I wanted to try B & J for the first time. I went in there and Will was so nice & helpful. His co worker recommended the chocolate chip & milk flavor which was really good. I'm not too big on diary so I got a small cup. For as late as it was, the shop was very clean. I was impressed read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

YES! I have a severe nut allergy and a lady here with blonde hair who served me was THE BEST! Really understanding! She opened a new box of ice cream, checked all the ingredients and was just really lovely! Really refreshing compared to other times when I tell restaurants about my allergy and receive a "so what?" look! YAS lady you made my day! Thank you! read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

I luv ice cream, for starters! I had a small 1/2 butter pecan, 1/2 strawberry cheesecake ice cream cup the other night, it was amazeballs! I will be back, if Im and when I am in the NH area again. The clerk was nice and patient with me and my friends! read more

Ben & Jerry’s - My tastebuds had a party when I ordered a small cup of half butter pecan and half strawberry cheesecake!! 2 of my fav kinds of ice cream - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

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Ben and Jerry's fills a crucial void in the New Haven frozen dairy desserts scene! While I will always remain loyal to Arethusa for pure ice cream cones, Ben and Jerry's milkshakes will always have a special place in my heart, and Ben and Jerry's is the only place in New Haven to indulge in a real milkshake. I came to the store two times, once on a Tuesday night and the next day on a Wednesday afternoon. Both times, we ordered ahead of time via Snackpass, and the milkshakes were waiting for us in the freezer. The employees working at the counter were very friendly. The first time we tried this Ben and Jerry's, my boyfriend and I ordered a Half-Baked milkshake. The milkshake consisted of rich chocolate undertones that pretty much replicated the fudge brownie and chocolate chip dough mixture in the actual ice cream. The second time I came, I ordered the Stephen Colbert Americone Dream milkshake with whipped cream, and thought it was also a well-executed milkshake. The waffle cone bits were not blended as well, leading to little bits clogging the straw. Yet, it was nice to have a diversity of textures and something to crunch on. Furthermore, this was a well-balanced milkshake, not too cloying, and each individual ingredient shined - the chocolate, caramel, waffle cone, and vanilla base. The consistency was wonderfully decadent. Personally, I enjoyed the Americone Dream milkshake more, as the vanilla base is a better blank slate, letting each individual ingredient shine, as opposed to a chocolate base which kind of masks the other flavors. read more

Ben & Jerry’s - The Stephen Colbert Americone Dream milkshake! - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

the manager was very rude and racist and very sassy and disrespectful and not helpful at all always got a I attitude

It's been long overdue that New Haven finally get a Ben and Jerry location. This location is very clean. The staff was friendly and attentive. Ice cream is great! read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

We came close to closing - Staff was attentive, handled the large late night crowd very quickly and efficiently. Fiancé got a milk shake that was the perfect thickness. read more

Ben & Jerrys has literally the best ice cream in my opinion. Also very nice atmosphere, little seating but still a nice place. Highly suggest the Chocolate Brownie Fudge and the Coconut Seven Layer Bar. read more

Solid ice cream experience. Large selection of flavor-studded options, including plenty of dietary-restriction friendly choices. It's always super clean in there, no sticky tables, not event a rogue napkin. Almost.. too clean. Freezer full of to-go pints for your at-home ice cream needs. Staff is always friendly. I think besides all the cows in the murals staring at you uncomfortably while you consume their..product.. there's not one negative thing to say about this place. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - New Haven, Connecticut

Friendly and great service. Place is new and clean. It is very spacey and lots of room. Very nice.

Disappointed to hear they've gone corporate. However, the ice cream is as amazing as ever. The fact that I can reward myself every now and then with 3 scoops of whatever I want (usually chocolate with peanut butter, a cake flavor and a caramel blase blah) I am happy that they are there. Most Fridays I'll want to go and celebrate that spring is here, I am enjoying an awesome new job and that I can still walk and talk at the same time. I am not impressed with the other ice cream joint that is a few blocks away. It could be my palate but B&J just does it for me. It this place is huge. Assuming in the summer the lines will be long. But the flavors are worth the wait! read more

The cleanest Ben & Jerrys I've ever been to. Very, very, very clean. I would come here again in a heart beat. Awesome stuff here, without a doubt. The owner was very polite, nice and very professional. I got the butter pecan sundae with whip cream, caramel and Oreos. I'm completely satisfied with everything. A++++ read more

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over rated overpriced Got better Ice Cream at the ball game

Yes I would recommend this spot very friendly environment. I was happy to know they were coming to New Haven missed the grand opening but first made it there about 2 1/2 weeks ago. I was very impressed and my friend wanted to stop by last night closed at 10 so heading there later today...I love Ben and Jerry's it's my favorite ice cream brand...My favorite ice cream is Chunky Monkey yummy..You can sample and you can get 2 options of flavors in your pint...Price is good too... read more

Ben & Jerry's just opened up near my work and I am DOOMED because I'm going to eat ALL THE ICE CREAM!!!! I went there today and the place looks fantastic - very clean, staff seems very friendly and I got the Chocolate Cherry Garcia, which is by far the best of all the ice creams. I'd give it 6 stars if they would let me!!! read more

A "sundae" cost $6.50. This is what you get: -a small scoop of ice cream -caramel or chocolate syrup -1 topping -a tbs of whipped cream It was very comical. Usually a sundae comes with 3 scoops of ice cream, hence why it is more expensive than a small cup size. I could have gotten a whole pint at the store for much less. Don't go here, instead go around the corner to Arethusa's. They serve fresh ice cream from their local dairy farm, and for much less! read more

Delicious treats, good prices, felt welcoming, clean and neat, great location I am able to walk there on my lunch break for a nice treat, Gabby was very informative about the Ice cream and the up coming event. read more

Immaculately clean, the staff was friendly and helpful. I must say usually I only have b+j frozen from the grocery store and it's still good - but it doesn't compare to the fresh kind we got here. It was the perfect compliment to the pizza we had across the street. They even had some flavors I had never heard of before which was exciting. The waffle cones were incredibly fresh and that made all the difference. read more

Staff are friendly. Amazing trendy flavors of ice cream. I recommend the child size or the small -- it's plenty. I read the sign by the frozen section. It states that a camera watches guests who peer at the take away items, such as cakes and pints. How unfortunate that they are frequently robbed of items at night. Clean location. Free water at the rear of the ice cream parlor. read more

Best non-dairy ice cream ever!! They have two flavors right now - PB and cookies and caramel almond brittle, which was the perfect combo of almondy, salty, sweet, and crunchy. Truly tastes just like milk ice cream if not better. Try it whether you are vegan, lactose intolerant, or neither!! The sorbet flavors are also vegan but the cones are not, according to them on twitter? Improvements would be carrying more non-dairy flavors (I think B&Js has seven total) and adding vegan cones, cookies, toppings, etc (obviously not up to this store tho). Great that it's open til midnight! read more

Excellent ice cream! Clean, courteous servers, lots of space to enjoy goodies sitting or standing while we socialize. Reflects mission statement. read more

I just love Ben and Jerry's ice cream and it's just delicious here, too. My problem is the cost. I purchased two kid's cups, which are about 1/4 cup of ice cream in each, and the total was $8.49! I could buy two pints at the supermarket for that price! There are a few other ice cream places close by and they are much better price wise. I will be spending my money there instead of paying the ridiculous rates at Ben and Jerry's! read more