Frame Department is by far and away, the go-to for home and somewhat higher end art frames. The selection of ready made frames is outstanding plus, the manager is always on top of the game. Special Orders are a walk in the park, so to speak. From what I've experienced, the frame shop tops all of the other retailers in the area , prices too ! .. Would I suggest the frame shop? You betcha ! .. Signed, .. Sometimes Hard To Please ! read more

They have everything I want at very good prices. The service is unobtrusive but always willing to help if and when you need it.

Ben Franklin's framing department is amazing! I've had several things framed with them and they are very quick, the most reasonable in the Tri-Cities area! Even during the holidays they are very friendly and very accommodating. read more

A real treasure for craft supplies! They have about everything you could want. They also have lots of different merchandise. I buy spices here. They frequently have all their spices for 59 cents each. I've equipped many Boy Scout chuck boxes with a wide array of spices. You can find lots of seasonal stuff, like wind socks and banners. there is a frame shop, I have never used, and a wide selection of picture frames. If you happen to be in the area stop by and browse. That is where you can really find some good buys. read more

They have a lot of varied inventory from food items to crafts and clothing. The prices are comparable to other craft stores EXCEPT. I bought some sewing accessories like bias tape and rick rack for a project. I see a lot of Ben Franklin price stickers on these items with the same item having different price stickers ($1.50, $1.90, $1.99). Now since THEY priced these items and some are cheaper than others, I expect them to honor their own price tags even the cheaper ones. I even ask the check-out clerk before I put anything on the counter, and I even asked her while she was scanning, if the correct price was coming up. She makes a phoney attempt to look at the item and the cash register tape to lie to me that the correct price came up. When I got home to check the register tape to see if I had been charged the marked price, I discover I was charged 40 cents MORE than marked. Sad that they dupe customers into believing they'll be charged what they have marked on THEIR price stickers only to deceive them at the register (isn't that fraud?) Buyer beware and check the register tape. Except for the high gas prices nowadays and the distance I travelled, I would have taken all 3 large bags of purchases and returned every single one of them. Sorry I ever got lured in. Honesty is a big thing for me even before customer service. When you can't be honest, you've lost me as a customer- you also earned your rating read more

I have been shopping at Ben Franklin in Kingsport Tennessee for more years than I can count. I've never had a problem or complaints. Earlier this month I purchased a Woodwick candle. I lit it later that night and it wouldn't burn. I took it back last week to exchange it. The manager told me they do not exchange them and that I would need to contact the manufacturer. She said she would make an exception that one time. I got another one and went home and lit it later that night. I couldn't believe it..this one would not burn either! I will never purchase candles or anything that I cannot exchange or get a refund for!! This is very frustrating!! Before I makes any purchase there again I will ask If the item can be returned or exchanged and I suggest to everyone to do the same. I work hard for my money and I'm out 17.00. Thanks Ben Franklin for standing behind the products you sell! I won't make this mistake again!!!! read more

I've had an online wedding handkerchief business since 2009. Ben Franklin is the only store where I buy my dmc thread. They always have every color in stock.... I don't bother to go anywhere else. So glad they moved to their new stone drive location! Karen, in the fabric dept. is especially helpful and is always pleasant! Ben Franklin's my favorite craft store, period! read more

Dittos Chuck L. I go in to buy yarn or fabric, then usually end up buying food too, 'cos they have a wide selection of decent quality groceries at excellent prices. In the yarn and fabric departments there's a nice mix of economy and mid-range items that goes a long way toward including everything we're looking for. We? Yes, I almost always go in a car pool with other crafters...usually the bargains at this store are tempting enough that we NEED a car. (A city bus stop isn't far, though.) read more