In Victoria, B.C. I bought a Tudor P01 watch that they had in stock. Was welcomed into the store…read more Shown the Tudor line. was offered various relevant suggestions. processed my purchase quickly. thanked me for my business. I will return for my next Tudor watch purchase.

i was buying a gold strap for my vintage Rado Ana Janosi was…read moreso amazing, very professional and very welcoming. so if you wanna buy in Lugaro Victoria I highly recommend :) Ana. best jewelry store :)

I have had a very sad experience here. I brought my parents mantle clock to be maintenanced, for…read morewhich he said he would charge $650. As an afterthought I needed my Tag Heuer Link watch battery replaced, which he identified as needing pressure testing, at a cost of $85...Lugaro charges $75, so in line. My watch disappeared, after months of searching, he denies ever having receiving it into his professional care. Subsequently he put up a sign announcing he no longer repairs watches. After he misplaced mine. I'm devastated to say the least. Ill health is really not an excuse to not own up to misplacing someone's valuable that was entrusted to you as a professional.

He was supposed to put on a strap only. i asked for a quote, he said about $35. I came to pick it…read moreup, the buckle was gold, not silver like the rest of the watch and he charged me $280.

I would like to express my warmest thanks to Daniel for adjusting my Omega Seamaster watch band…read morefor free. May you and your wife have great prosperity in your business and home. Phil

I took in my deceased son's gold chain to be appraised. He said 'We only appraise items we are…read moregoing to buy.' I said 'Oh, I don't want to sell it.' He said 'Oh, the clasp is broken. I'll fix it.' He took it to the back of the shop and came back with a chain that he put around my neck and did it up. I did not see it until I got home and realized it was not my son's chain. A cheaper, less karat chain. In an article the Oak Bay police said in a statement "Targeting a member of our senior community is unacceptable". I am 80 years old and I would think of my son when I touched it. I noticed they are not a member of the BBB.

Drop off my watch in the AM The girl said 49 dollars to replace flex strap , I returned afternoon…read more The strap she supplied was grossly too big , and she charged me 80 dollars and then wanted more to size it if i left it for the next week LOUSY SERVICE DONT WASTE YOUR TIME FIGHTING FOR A PARKING SPOT DOWN TOWN THEN GETTING RIPPED OFF

I needed a new battery for my Seiko watch. I didn't realize in a city this size there were very few…read morebusinesses that will provide this service. A friend recommended Meticulous. I drove down from North Saanich, found a parking spot right out front, went in and left with my new battery installed IN LESS than 2 minutes. What more could one ask? - Fast, pleasant and prompt service. Perfect.

My wife's engagement ring broke. They repaired it, cleaned the diamonds and re-plated it with…read morerhodium. Very pleased with their work.

Thank you so much for making my special designer Cross necklace exactly how I imagined it to be,…read moreNatasha. It's beautiful and your knowledge and advice helped so much in my final decisions which made it so comfortable as you took time working with me listening to what I wanted exactly. Natacha you are a beautiful jewel. I recommend Armeni Jewelers because it's family owned, their attention to your budget is very respected and trustworthy.

What a pleasure it was to find Evans Clocks. A knowledgeable watchmaker with tons of experience. I…read morewould definitely recommend this shop, and will be visiting again, should I need to.

This place was amazing. They were so quick to change my watch battery that I only got one pic lol…read more Star Watch & Jewelry is much more than a watch and jewelry store. They also had really cool clocks, knives, and ninja swords. So many great finds here. Even if you don't need watch service this shop is a fun place to browse.

i came in with my watch and no clue how it was broken or how much it would cost to fix it-- the…read moreservice was fast, less then ten minutes, and so affordable! an absolute life saver.

I've taken a number of pieces to Francis for jewelry repairs and been very happy with the customer…read moreservice, advice and quality of the work.

We had the best experience getting our engagement ring here! We found a gorgeous 2.5ct radiant cut…read morediamond at a really fair price, and the whole process felt so easy and comfortable. The private setting made the whole process feel so comfortable and exclusive, like it was just about us. No chance to get this anywhere else! Stanka made us feel right at home, and Rafael (the owner) really went the extra mile to make everything work out perfectly. Couldn't have asked for a better experience! Unbeatable Advantage: They can adjust the ring size in 30 minutes and have a workshop right in the shop!!!

Owner Mike was an hour late from posted online start time but I called ahead to make sure the job…read morewas fit for his expertise and to arrange a meet time, which he answered promptly. When I arrived he said it was $30 for a battery change and $25 for a link change (he said if I needed two links which I had, but was missing one of the two pins that would be needed to hold the links together, it would be an additional $10 for the part). I tried to haggle as it is a cash only business, to which he added sales tax to the service. So just over 60 dollars for a battery change and one link put-on. I personally think he was overcharging $5-$10 per service performed (in this case, two). However, he is an expert with years of experience and one of the very few watch makers available in the area. Also, you don't have to ship your watch if you don't want to (like many places require nowadays). There are various ATM's close-by within walking distance. It took Mike about 15 minutes and I would recommend but, must know he is firm with his business and signs are posted that sales are final whether your watch works afterwards or not.

I do not recommend this guy at all! He doesn't give claim slips, he's rude and takes "precious"…read moreitem home for safe keeping. What a scam! My father took a clock there, and later passed. After several days of searching, we called him and he denied having it. When we showed up, there it was in his store. He refused to allow us to have it, even though we had proof it was my father. This guy made the situation much worse. He even wanted my DL, for what I'm not sure. Not sure what rock he climbed out of but he needs to return. One of the worst! Experiences ever. Doesn't know what customer service is and if your a female, forget the respect. I'd stay away from this place, and go somewhere else.