Very helpful with folks moving to his area! My carriers weren't available in Iowa, Ben helped to make the transition seamless!

My 80 y/o father has been a long time customer with this agent. We recently had to relocate him out of Cedar Rapids and I have been attempting to assist him with his insurance and financial needs. Two annoying issues. Whenever I call and ask to speak with the agent, I get transferred to someone else in the office with the same " how can I help you". I then have to repeat, I would like to speak with his agent. Why can't they just transfer me to the agent? 2nd issue, this agent has been taking my fathers money for many years. But now I rarely get a timely call back when I leave a message. There are so many options when it comes to insurance and financial services, you would think they would be more professional and timely with their customers/potential customers. read more