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    Neighbor Insurance

    4.5 (2 reviews)
    Closed 7:30 am - 5:00 pm

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    8 months ago

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    10 years ago

    Had some issues, but Mark helped me fix them quickly.

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    Transamerica

    Transamerica

    1.1
    (19 reviews)

    I had a 10 year term life insurance policy with Transamerica. For 9 years I paid an annual premium…read moreprior to the due date. I submitted my final payment by check on April 14, 2026 using Transamerica payment forms. The actual premium due was May 12, 2026. Upon returning from a trip in mid-June 2026, I reviewed my bank statement and discovered my April 14, 2026 check had not been cashed. I immediately contacted Transamerica Corporate in Iowa. I was informed the check had not been processed. Four days earlier to my trip return in June, 2026 I was informed my policy had been terminated. I was instructed to reapply by the Transamerica help desk. I never received any notice by Transamerica that my check was not received (no email, text, nor written statement) until early in July. It is my suspicion that Transamerica purposefully did not acknowledge or cash my final payment to avoid paying out the term policy if I died before May 2027. I want reinstatement ASAP.

    Buyer beware! 15…read moreyears ago we signed up with Transamerica life Insurance Company for a 15 year policy. Everything went smoothly and the policy was pretty inexpensive per month. Two months ago, in April, the Company sent a policy increase letter to my old address, Thankfully on May 12 I received it at my current address. I called immediately because the new policy was jumping up from $60-$422. We weren't going to pay that much a month as the economy is so poor and my husband and myself are preparing for retirement. I spoke with the associate and he explained that the policy was up and it was about to increase. I told him to please cancel the policy. He ,then, provided me with an email where I could send the surrender letter. I sent all the surrender pages signed back to that specific email within an hour from the time we spoke. About three weeks later, I receive a letter requesting for me to please pay $1256.46. I called again and to find out why the payments were not stopped and the cancellation did not go through? The associate then told me that they did not receive my surrender page that I had emailed to them. Thankfully, I had received an automatic response saying that they had received the information. She, then, proceeded to give me a completely different email address to send the surrender page to them. Go figure! Thank God I had those payments stopped with my bank or right now I would potentially be out of $500 or more. This is bad business!

    Transamerica

    Transamerica

    1.3
    (31 reviews)

    The absolute worst choice for retirement investing. It has been more than 2 months since separating…read morefrom my employer and submitting the appropriate paperwork requesting a distribution of my retirement savings. Four phone calls later, and I am still waiting...Do not, under any circumstances invest your retirement dollars in this company. They have the absolute worst customer service I have experienced in 70-years of life.

    This company is scam, be careful people they stolen my money, they took advantage of me, in 2023 I…read morewas ill, I had ptsd, my blood pressure was always high, most of the time, I was depressed, I found a lady on Facebook who lied to me about all this messy company, first of all, I'm not a Spanish person, and that time she wasn't able to speak English, am African descendant, during the conversation was in Spanish without interpreted even knowing that I wasn't fully understanding, she sold me policy saying that was all so good, I told her that I was sick she said that wasn't any problem and in addition I would of have help because I have chronic disease that is high blood pressure, she was worried about my money, they started ripping me off, and 2024, I ended up in the determination under immigration custody, 1 year detained without being able to stop them from taking my money, I ended up being deported back to my country, when I went to see my account there was no money, they sold me a policy of $500 per month, to call their customer service sucks, was just eating my airtime, and whenever I had a chance to talk to someone they told me I can't have my money back, when they know that they collected my money the amount of $10.000. Turns out I started chatting with a lady who did all that evil plan she gave me instructions that weren't even in my favor, and lately started to ignore my messages even ghosted me. On another hand I tried so hard until got connected to someone, I told her that I needed a lawyer because I can't loose $10.000 for nothing, she said even if I try am not gonna win because the company is so big and they have they lawyers, I felt threatened and discouraged to find for a justice, another occasion I send emails that I was answered negatively, and they showed me a signatures that isn't mine about the whole policy wich is illegal, and when I questioned they said that was automatic, so how could someone be given automatic signature without they knowing? Are they attorneys protecting people like them knowing that what they are doing is illegal? I don't know what to do I wish there was someone to help me out with this situation, this people aren't trustworthy playing with people life and money, taking my money that I worked so hard when I was in the united states, they sent me papers to fill them out, to only give me, $3000, what about the remaining amount? If someone is out there who knows about law I would like to have a legal representation, for the lies that I was told, for taking my money in my absence, for emotional damage, I need justice to be served to these people, I know that they told me that they have strong attorneys who protect their bad conduct. Please, please I need help

    Neighbor Insurance - insurance - Updated August 2026

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