Bench Depot builds a quality product, but their ordering procedure and customer service need improvement.
We've been ordering workbenches from them since 2010, but when we placed the most recent order, the six DF3072 benches received were not identical.
Only two out of six had the mounting holes with threaded sleeves for installing TS1872 top shelves, and when I called for a remedy, they told me there was essentially nothing they could do because I only ordered two top shelves with the six benches.
Note there is no part number differentiation do distinguish drilled benches with mounting sleeves from undrilled benches lacking mounting sleeves, so there was no way for me to know they would not ship us the same benches we'd been getting for years.
Regardless, Crystal told me all she could to was send me the missing sleeves, and we'd be
on our own for drilling the holes and installing the sleeves.
I think they need first of all to establish a better part number system so that the customer knows exactly what he's getting, and second if there's confusion due to a misunderstanding, they ought to take some responsibility for the problem, and offer a better solution than telling the customer to fix the problem himself. read more