Had a slight issue with wrong purchase and on the 4th of July Jose and Charles handled the exchange return professionally and without delay. Folks here have supported my business needs at this location since I found it for the year. I consistently have positive welcoming visits when I need supplies and this team keeps it upbeat, thoughtful and responsive. I do not have experience with their print shop...but what I have experienced has been as it should! Thanks Jose and Charles! I appreciate the folks that were able to help me when needed...especially on a holiday! read more

This big store at about 5:45 on a Tuesday only had two team members in site. Went in for 8 copies and to get those papers laminated. I was made to wait 15-20 minutes to receive service because the girl was helping another nice couple... fine... that can happen. She finished them up, rung me up. I was quoted 10 minutes and after 20 minutes inquired to my wait because she continually worked the counter next to her manager. The 10 minutes turned into 40 kids were waiting for dinner. I paid for 10 mil on 3 sheet, but instead received some BS line that something wasn't working after my long wait. I received the items untrimmed and had to do so myself. 1 hour and 10 minutes at a dead store to get 8 sheets printed and laminated... and it wasn't isolated to a random employee... the manager allowed this to happen. The girl working the counter was very nice, but unfortunately inefficient. Nice to apologize for the extra wait time to the couple before me, then apologized to me expecting that 20 minutes into my wait with no work started it was appropriate. The manager standing next to her tried to justify vs mitigate the issue. Also worth noting there was a third team member eventually who was hard to spot because he was wearing a brown leather jacket over his red work shirt. I mention, because during the initial wait period I was looking to pay for an additional item which was no apparent of efficient. read more

Office Depot - I received everything in 5 mil and was left to trim myself after a 10 min quote that turned into 40 ...add the extra time to trim after. - Office Equipment Near Me - Temecula, California

We bought a desk chair "some assembly required". We had a bit of trouble and went back to the store. Jose was so kind and helpful to us. It's no wonder he's worked there 20 years. Exceptional customer service. Thank you Jose!!! read more

The manager spent more time telling us "we don't know what you're talking about" than looking for the product - because he apparently was aware of the situation before me got there. (It was for my grandma). He required prompting to look at the receipt we offered him. Asked us multiple questions that could be answered by looking at the receipt. He chased down and bothered an employee on their break, told us we needed to wait 7 minutes until their break was over to be helped. Manager finally decided to look for our product and informed us it was exactly where it should have been. Rude and harsh tone. Hope his staff is aware that it's illegal for a manager to interrupt your break. read more

The service has gotten so bad, and just seems to get worse since the old location in Murrieta closed quite a few years ago and its customers left with this location to do business with. I was a regular customer with a nonprofit who used Office Depot all the time and now I don't come here unless I absolutely have to. The last time I was in to get something printed, they casually sent me to do it myself at a pay per page printer that is lacking in quality document printing and many pages of a full grant proposal of 18 pages each with color pictures, that I needed 3 copies of and kept in good order. I was all over the place with the printing and re-inserting my credit card which also ran into an issue. I wished the staff in printing could've taken care of and It, even if I could've dropped it off -was a nightmare to say the least. They want you to use the app for your printing now (the world seems to be app happy- no app, no service or discounts these days) and the app isn't exactly user friendly. Especially if you aren't from younger generations and find it much more difficult to navigate. I had to find my print needs elsewhere and unless you have an emergency and this is the only place in town, I'd hardly recommend Office Depot unless there are changes made and service improves . But it looks like it's headed in the other direction with the service just getting worse each time- at least that's been my honest experience. In fairness, If the service changes her, I will update my review read more

I remember when I came here a few months ago and Perla was the worst person I have ever encountered in any place of customer service. I decided to give it another try and it was better but the employees are still a bit rude and slow. Pls do better office depot !!! read more

I came in for a laminating job. I ended up being there for 25 minutes and was never served. Important to note is that the employees in the store were kind and greeted me when I first walked in. At no point did I ever view any of the employee behavior as rude or disrespectful. I walked over to the service counter and was the only one in line. I was there for a few minutes and no one came up to tell me about any delay, it looked like the employees were busy so I was fine waiting. Another customer arrived a few minutes later for photo printing and an employee came to tell her the person who could help her was on break for another 10 minutes. I was greeted again then and was told I would be helped soon. It wasn't explained to me that I would have to wait for that same employee to help me as well (we were there for different services, I also didn't need my service done immediately, so I was hoping I could simply pay and come back later). 5 more minutes went by and I then approach another employee who confirmed I have to wait for the one person to get off his break. Because it was only another five minutes I still decided to wait. When the employee came off his break he proceeded to help the person who arrived after me (I didn't want to be rude by announcing I was there first, I assumed at that point I would be helped soon). Another 10 minutes goes by while he's helping the other customer, so at one point when he walked by me I ask him if he had an estimate for when he would get to me. He told me he would be with the other customer for another 15 minutes. After I exclaimed with surprise, his response included no apology: "It's just me here, miss." So I left. All I needed was an explanation. He (and all the other employees) saw me standing there the whole time, and a simple explanation of how long it might be would have been sufficient, I would have just come back later. In total, I was there for 25 minutes and was never served. There were plenty of other employees there not doing anything else at times, simply training those employees on ringing up a service to be done later wouldn't take so much time or training. read more

Located in the plaza near Buy Buy Baby. I visited this location for a pick up print order only. Rating based off of experience with order. First, after order placed, they were out of the type of card stock I requested - I received a prompt phone call regarding the issue and an Immediate fix at no cost to me. Picking up was super easy and the staff were very helpful. read more

Office Depot - Office Equipment Near Me - Temecula, California

WORST customer service EVER! Employees didn't know anything. There was only ONE employee who knew how to do stamps (and that person was gone for the day), the other employees had attitudes saying "come back tomorrow" when that particular employee is back. I had to ask THREE different times for the manager, (who finally wound up making the stamps for me...thank you Mark). If the employees there don't like their jobs, they should quit! ZERO customer service skills! No smiles or friendly greeting... EXCEPT FOR Elena (and she's new) so I hope she keeps that wonderfully warm and friendly attitude. read more

Marquis helped us with some copies we needed. We were having issues with the WiFi. Marquis stopped by and offered his assistance. He was awesome! Great customer! Service. read more

I want to say that I was very impressed with the professionalism and guidance we received from MARQUIS. I told him what I wanted and he showed me a variety of options to pick from. We recieved an excellent price for the product and save alot of money. He was compassionate and humble with no pressure to sell me a high ticket item. It is rare to see young adults with good manners these days which compelled me to take a moment to recognize such fine character. I will definitely recommend this store to any friends or relatives seeking products sold here. read more

Pearla ( I hope I'm spelling her name right) BUT hands down she's what every business needs!! An employee with a good heart and knows how to keep customers coming back. I will never step foot into staples again. Office Depot temecula is my place because of your printing department. Thank you once again... read more

I stood in line at the printing counter for a good 10:00 minutes while two people worked away just feet away from me. Nobody said "I'll be right with you" or even looked at me. When I was finally acknowledged I was told right away "if you need something printed go use the kiosk". (Without even asking me what I needed) I didn't need anything printed. I needed a thumb drive copied onto 2 more thumbdrives. I felt like I was putting them out by needing their services. After purchasing the thumb drives in the store I stood in line again for another 15 minutes. With another person in front of me I knew it'd be a good 20 minutes. All I wanted to do was drop off the thumb drives and come back and pick them up another day. I left the store feeling so deflated. Besides the one gentlemen in the store, the service was horrible. If you can go someplace else, I strongly suggest you do so. read more

Hire some more employees. I waiting 30 minutes just to drop off a package. Waste of time

Print and copy service lacks customer service . But that's not the worse part , the quality in their prints is terrible ! The how big is mommy's belly was printed at Office Depot .. the guess how many was printed at staples WOW what a difference in quality ! Unfortunately didn't notice how awful the quality in the print from Office Depot was until stood next to the print from staples . Definitely won't be going to Office Depot anymore . Staples in Menifee had much better customer service and MUCH better quality in print ! read more

Office Depot - Office Equipment Near Me - Temecula, California

Shouldn't have to wait 20 minutes to pay for 3 small items. If you can't hire enough employees, how about self-serve kiosks?

Treat the employees with some damn compassion, it's not that hard! The lady in a gorgeous hijab today was overwhelmed but still managed to assist a customer that was at the counter. Another associate Alyssa came by and helped, then assisted me with the self service copy machine when she could. Both of the ladies were very sweet, yet you can tell they're trying their hardest to keep up with being overworked. It's really not that hard y'all. It's not. Never had an issue with this location and will continue to come here for any of my office needs. Girls, keep it up. You're doing fine:) read more

Called the number waited over 10 minutes for someone to answer . No avail . Call again thinking the store had to be slammed . Completely stunned once I walk-in as there were literally at the most 6 people. I called again and noticed that the phone was ringing and the representative wasn't picking up . I call again once in line as I'm waking up and she picks up . I hang up once she says hello and then she proceeds to act like she is on the phone . Has a whole 3 minute conversation with the imaginary person before finally assisting me. Funny . She ends the call with I'll see you soon. She calls another associate over to look over another project and the conversation goes on for about 3-4 minutes before she addresses me .Then she tries to dismiss me by inviting another client who at this point is behind me and was not in the store when I walked in to come in front of me . At this point I call her out and tell her that I absolutely do mind and that I called earlier only to see that the store was empty and that the call she just took was actually me . At this point she apologizes and clearly is embarrassed. She then again makes an excuse that the system is slow and that they are understaffed. She attempts to delete the message I sent but I again call her out and say that I received the automated Office Depot email saying that it was received. I send it again. She says it's not there though I see it pull up. Calmly, I ask her to print it via the pdf source format . She again tries to escape. " I don't know how to do that so I'll get my manager .... " No worries I'll teach you. I replied . The line grows now behind me . She radios over the other associate and ask to switch with her. He comes over and she then apologizes to the client who she said was in the store before me . 10 minutes later I have my prints . This place needs to improve drastically. As I leave I ask for a manager only to meet an associate in training who states there is no manager on staff at the moment . I look around and other than the three- four people behind me the store is empty. I no longer see the female associate who was helping me . .... It was strange indeed . read more

I really appreciate the employees at this Office Depot. I don't usually base my reviews on employees because they come & go, but this store is a winner. They have what any office store might need and if not, the employees give good suggestions. They also care about the community & give back to local schools. Now that is a BIG WIN in my book!! read more

I want to say that Lynnae located at the Temecula Office, she was very professional, polite, concern about my wait time, waiting for another employee to re-set the settings on the copier to properly print out documents from my flash drive. I was very impressed of wanted to make sure I was comfortable. The needs to be more people like her in the print department especially during thie Corovirus-19. She was awsome. I've doing doing business with Office Depot for several years now, I was compelled to write a review on this employee. read more

Office Depot - Office Equipment Near Me - Temecula, California

Costumer Service was amazing!! Marquis was a great help. I was looking for a pink 5 subject notebook but I couldn't find it. He went to great lengths to find what I needed; he made sure that we left with what we needed. We've never had better costumer service!!! read more

Terrible service. Three copies, of color the copy guy said Pool Service is not available, use service, then walk away. They will see him again struggling for an hour and left. wasted time. I'd like to give a zero star, but I have to give one star. Never come back again. read more

Came here today after a bad experience at FedEx/Kinkos (they wanted me to take out a mortgage just to pay for a single color print at full service). I walked in and there was one employee at the copy and print department. She helped me quickly and efficiently. She was knowledgeable and easily printed the invitations I needed, 2 per page in just a couple minutes. I don't know why I didn't try Office Depot first as I always get great service and deal with friendly people here. Lesson learned! Thank you OD! read more

Had a great shopping experience at Office Depot today! Jim and Miles were both so helpful with trying to locate an order I had placed online. Jim was especially friendly as a cashier and helped us save a bit by suggesting an alternate product. Very much appreciated! read more

Now my review is for this specific store, not the company in general. I had ordered on line a printer and had a horrible time with the companies call center. But this store saved the day! Specifically Walter and Tom, my heroes. Even though they don't have anything to do with online orders and have to call the same company call center we do they jumped in and worked out the situation. I honestly was a the point where I would never go to Office Depot ever again, and I just started my business and this is the closest office supply store near me, but I would do business at this specific store and work with these two any day. Thanks a ton Walter. You are the best! And thank you Tom for stepping in when Walter wasn't there. You guys are awesome!!!! read more

Customer service in the Print/Copy department is seriously lacking. I went in to get 8 color copies made for my son's birthday invitations and have them trimmed/cut. Not a big deal right? I was the only customer there. I sent the jpeg/pdf to the stores email as I have always done in the past. They usually print it out very easily after this. I was told by Emma that everything must be done online now through there website. You can not walk in and have copies made. I finally talked her into printing out the copies for me however she refused to cut them because it was past 2pm and I would have to pick them up the next day. I was the only customer there I could understand if there was a line or something. I think she was just lazy and full of excuses. I will take my business to Staples from now on. read more

Office Depot has an email that you can send documents to where you provide them with instructions of what you want them to do with whatever you want printed. I did this, and then I called to see if there was an estimate as to how long it would take them to complete. The girl who I was transferred to in the print department looked up my email and then said that she probably wouldn't get to my document right away because she was about to go on lunch. I said I didn't mind, and then she complained about the trim marks and how the specific ones used "sucked". Cool. So after she was done complaining about having to do her job she told me that I would get an email when it was done. I think it only took an hour before I got an email saying my order was ready to be picked up so I was pleasantly surprised about that. I've used the print services here before and it was also very quick which is very nice but last time I only had them print, not cut anything. The document was my wedding program. When I got home and after I had already started to assemble them, I noticed that they were not all the same size. Which is really annoying, but also not the end of the world. But for 100 copies it was like 75 bucks. I expected them to all be the same size. If it had been my wedding invites I would have been pissed. Just be wary of the print services they offer and unlike me, go in person and make sure you get a proof first before you pay them. read more

Office Depot - You can see here the height difference. - Office Equipment Near Me - Temecula, California

Walked around the store for several minutes trying to locate my online order but never saw even one cashier or clerk. There were no other customers, either. I don't understand how this place stays open. read more

So irritated with this awful place. I was told to send my print over email on the phone when I drove 30 minutes to the Temecula location the "manager" then proceeded to Tell me their printer wasn't working and I had to do it over the computer to send it to the printer and it would take a whole other day to print. I then had explained to her I WAS TOLD TO COME IN. Her answer to me was to drive all the way to riverside and that new people are working there. What happened to customer service wow?! Also I have experienced another time at this location when I went into print they told me," printing services are all closed" what are they good for then.....? It was open hours to many Excuses read more

So sad I use Office Depot to print my labels and ship my usps Mercari items but the manager was very rude. I didn't catch his name but he seemed to have an attitude. I also do not care if you wear your mask or not but if it's company policy to wear it then wear it for those customers who wear theirs. I walked in and his mask was off his mouth and nose under his chin. Again if you're not going to wear it then don't but If you are or it's company policy then do it correctly. I walked in and no one said one thing to me. I 100% like the Temecula parkway location more they are always so friendly and help me print labels and ship out my packages. read more

FAX MACHINE: Do not go here to get something faxed. I faxed some forms to my doctor from here and the doctor's office called to tell me they were too blurry to read. The forms were printed and not that small so idk why it couldn't send them clearly. I had to go to UPS to fax them again. This time, thankfully, the words weren't blurry. Wasted $15 at Office Depot to use a blurry fax machine. Save your money, go to UPS. read more

Thanks to Justin in printing services. excellent and genuine customer service without all the hoopla.

This place gets worse by the minute. Usually, only one self-service copy machine is working. Today, I went here to copy some documents and, of course, they only had one copy machine working. And that machine was being used by a customer who had a LOT of copying to do. So I turned around to the "Business Services" area in order to get my stuff copied for me, and wouldn't you know it? the girl working this area had stepped away. And in spite of the fact that the store was empty and they had plenty of staff walking around, I had to wait for the girl to return to help me. After a couple of minutes, the girl returned. Unfortunately, she told me she couldn't make my copies for me (I had 25 pages of clean, 8-1/2" x 11" paper to copy). She said that, due to the backlog of copy jobs that came-in on-line, she was too busy. She suggested I could leave my documents with her and return tomorrow to pick them up along with the copies. Did I mention that they had 3-4 people walking around not doing anything? And that they have 3 big machines behind the counter in the Business Services area that were idle? GO TO THE FED-X STORE ACROSS THE STREET!! No waiting . Competent staff. read more

First and last time at this outlet. I never placed an order online for pickup at Office Depot, and had a terrible time picking it up. Everywhere else usually looks at the order number or barcode from my phone to make sure it is me. Not here. You need a CA drivers license. Military ID was a no go, and don't know why. The staff member assisting me was rude and inaudible. Not everyone has perfect hearing. Surprised that the ink cartridge was the same price as everywhere else. 1-Star for being close to Total Wine & More Might want to stop there and load up before dealing with some staff here read more

Walter Spent over ten minutes trying to figure out where my pick up order was then told me to get back in line after making me wait. Customer service is not existent. I will not be doing anymore purchases here. No one wants to deal with a bad attitude manager. Cusotmer service is quite literally your job. read more

Thoroughly impressed for their school supply section. Prices were dirt cheap. Selection was great. They even had the special multicolored erasable pens my daughter's teacher wanted. ???? Refillable ink, too. It was all in one tidy area. We were done in 10 minutes tops! Best of all .... 20% military discount on everything in the store! Very impressed! read more

There are only a handful of reasons to go to this store: external hard drives flash drives paper and office supplies Black Friday Other than that, I strongly suggest that you visit a business that specializes in the service you need. Have a small to large printing job? -Go to a print store or Fedex Kinkos. Need a new computer or laptop? -Try Frys or Best Buy. In the market for an ergonomic chair? -Go to your local school district office and visit their warehouse. There's a good chance that you will be able to purchase used office equipment at a fair price. Or you can pay an arm and a leg for a new chair at an office supply store. Trust me... read more

Diana and Tom were absolutely wonderful. Diana accommodated all of my needs and had the patience of a saint! Tom made sure I was warmly welcomed when I walked into his building and left his building. I noticed he was happily everywhere anyone needed him. Individuals like these keep me coming back! Thank you! Excellent customer service with this skills to help! read more

I haven't been to Office Depot for awhile but they really have a great selection of school supplies. I was looking for an ink cartridge for a long time and I was able to find it there. read more

The Office Depot in Temecula has online ordering with curbside pickup. Their sign for the curbside pickup is as clear as mud. It just states they have curbside pickup and how to check in. It doesn't state where to park. I parked in the first parking space closest to the door and told them the make, model and color of my car. There were only about five cars parked by the store. After about 5 minutes I texted them that I was still waiting. I waited a little longer then had to go inside where I found out their pickup parking area is on yellow lines on the two-lane road that runs directly in front of the store. I picked up my order inside the store from a designated area a few steps from the front door. There is no accountability for picking up any order. Anyone could walk in the front door, take someone else's order and walk out the front door. read more