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    Grand Strand Resorts

    Grand Strand Resorts

    (13 reviews)

    Mixed feelings about our stay. We love Crescent Shores condos usually but with this condo there…read morewere multiple issues (1210S). It was outdated and worn out. There were torn bed skirts and the couch was disgustingly obviously dirty. The shag carpet was dirty with bits of dirt and food in it. There was a plug outlet that was partially cracked and broken suitcase stands in one bedroom. There was a very dirty toilet in one bathroom which we didn't recognize immediately and after reporting it within 24 hours they still wouldn't send anyone out to clean it. Several items had dead batteries like the big clock and all the (around 12)) tv remotes. The tv was hard to figure out, actually every tv in there (4) had a different combination of equipment and was very hard to figure out, the frig light was out, the washer and dryer, though new and pretty, were hard to figure out and no instructions. And the ceiling fan in the MBR had 2 bulbs broken or out. This was the list that we made. So this particular condo needs a lot of help, to start off a new couch and bed skirts. The cleaning crew needs to be better and some maintenance issues. Though again, we like Crescent Shores, I'd like to make a suggestion that the building needs auto opening doors everywhere, especially the door from the parking lot to the building in the loading area and the doors into the condos which are heavy and awkward for getting anything in and out of there. And finally the loading and parking is extremely difficult esp during peak periods - that part I'm sure you're aware of. We hope to come back to Crescent Shores our next beach trip. I don't know how to be careful in what we choose that it is more clean and kept up, but this one sure didn't live up to it's description, other than "magnificent views of the ocean" or something like that. Thank you

    Overall, the condo was clean and in good condition with a few exceptions. The problem I had was at…read morecheck in. When I reserved the condo, I was told check in was anytime between three and five. If the room was ready earlier, I would receive a text. When I arrived at 3:35 I was told it was not ready and they did not know when it would be ready. I was told they close at 5:00 and I could get the key from a box if they were closed. Luckily, they texted me little later and was able to go back and check in. I have rented from this company in the past without having a problem, but when a company tells me something I expect them to live up to their word. Basically, I felt like they had my money and didn't care about anything else.

    Benchmark Management - propertymgmt - Updated August 2026

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