My family booked Sunspot in Seacrest in July 2020. I called prior to booking to specifically ask about their cleaning procedures due to COVID-19. We had four little children ages 8 and under with us, so I was being very conscious since they tend to touch everything and put their hands in their mouths. I was informed that the usual cleaning crew comes in and after that crew another person comes behind and additionally disinfects high touch areas. Based on that knowledge, I booked. When we arrived at the unit, I went inside to make sure it was clean before I let the rest of the family come in. Sadly, it was NOT clean. I took ONE swipe down the stair rails going to the upstairs with a white paper towel and some Microban spray. The paper towel was filthy because the stair rails were not cleaned. The picture is after one wipe down the rail. Due to that discovery, I looked at other surfaces. The kitchen cabinets and refrigerator had fingerprints on them, there were some dirty dishes in the cabinet, the floors were not properly cleaned, doorknobs to cabinets weren't clean, etc. I spent 45 minutes cleaning all surfaces before I would let my family come inside. I called Benchmark and was told someone would call me back. I never heard a word from them. At this point, I had cleaned the unit thoroughly myself and there was no need to continually request cleaning service to return since they did such a poor job to begin with. The next day my 3-year-old granddaughter came out of the bunkroom with a small yellow ball that none of us recognized. She showed me that she picked it up in the corner of their room. I looked and the area where she picked it up was not cleaned, aside from the fact that someone had left a toy there. Additionally, few days into our stay I noticed something in the ice from the refrigerator. I looked in the ice chute and was disgusted to see it was full of mold. I called Benchmark again and they sent a maintenance person out that cleaned the chute. I had also reported that the master bathtub stopper would not close. That was repaired also. During this time, I sent a picture of the dirty paper towel, the moldy ice chute, and the left behind toy several times to Benchmark. Every time I was assured that someone would call me to offer some sort of explanation, apology, or something. The only response I received was an email stating management would contact me, which, of course, they did not. Days after we returned home, I once again called and emailed Benchmark about the incident only to be told someone would call me. Days later I finally got someone from housekeeping on the phone. She admitted that they had dropped the ball and the communication had not been passed to her or management. She assured me someone would call me back that day or the next. That was 5 days ago, and I still have heard nothing. I was not trying to get a full refund of the trip or anything like that. Simply an apology and possibly a refund of the cleaning fees since I had to clean it myself. Sadly, Benchmark must not be concerned with the condition of their units or the satisfaction of their customers. It is particularly concerning during a pandemic that Benchmark apparently doesn't take the thorough cleaning of the rental units very seriously. We visit 30a approximately 3-5 times per year and this booking has been disappointing. The location of the unit was great, the management of the unit, not so much. read more

BOOK ELSEWHERE! ($6000+ for 3 nights) Management text me 2 days after we settled up in full for the trip, and told me the pool nor the hot tub would be heated. I asked how much we'd be reimbursed, considering these are 2 of the 3 main attractions of this property as well as the focus of the cover photo. Through a series of different answers, including one that was "the owner doesn't want to get a new one right now" that later changed to "the parts are unavailable," they said we would "discuss reimbursement after departure," and add me to their GUEST ISSUES board so we would definitely be followed up with afterwards. I asked about canceling, which they told me was not an option other than offering a rebooking refund, which means I only get my money back if its rebooked on the same days (keep in mind, with a broken hot tub and pool.) 30 days out, because we had no other choice we waited and showed up. As far as our vacation goes, we made it work. The house is nice and well located. The furniture is ok, many things are broken, pillows were hard to find, the pool cues have no tips, some outlets don't work, but overall we had fun. They fixed the pool, but then made us pay $35 daily to heat it. I asked them to comp that considering the hot tub was broken, and they replied again "discuss reimbursement after departure." A few days after we left, I asked about the reimbursement. Their response was "compensation is not an option at this moment. We had notified you prior to arrival that the hot tub was not in operation. Thanks for understanding." WOW! I own a business, have thousands of customers, and I was shocked by the petty nature in which this was handled. It's not about the money, I knew it wouldn't be much and could honestly care less about getting money back. It's the principle of flat out lying to your customer, not offering anything, and sadly, of the owner of a great property being poorly represented and poorly managed. GO SOMWHERE ELSE AND WATCH OUT FOR BENCHMARK! read more

I am utterly appalled by the abysmal service from Benchmark 30A and the disgraceful condition of Monterey Condos B301. Our experience was a nightmare. The property was unlivable, and our stay unbearable. Benchmark 30A did nothing to address our many concerns. From the moment we arrived, it was clear the property was poorly maintained. The beds and furniture were low quality, the plugs didn't work, and there was no clean glassware or wine glasses. The AC had a governor, making it impossible to cool the unit. We reported these issues immediately. Benchmark 30A promised to address them within 72 hours, but our vacation wasn't even that long. Instead, our requests were met with indifference and neglect. To make matters worse, painters showed up the first morning, setting up scaffolding right next to our balcony and making a lot of noise. We have video evidence of this disruption. Despite multiple complaints, Benchmark 30A did nothing. Their tactics are a scam, taking our money and providing zero support. My poor senior parents were simply trying to have a nice, comfortable vacation, and Benchmark 30A failed them completely. Adding insult to injury, their "solution" was a 5% discount on a future stay. This is insane--we could never trust this company again. We want a refund for the two nights we didn't stay there. It is astonishing that Benchmark 30A is still in business with such horrendous practices. I strongly advise against using their services or renting any property from them. Specifically, stay far away from Monterey Condos B301. Save yourself the stress, frustration, and disappointment. I expect a call from the management company immediately to address these issues and rectify this situation. read more

Beachcrest was the perfect place to stay in Seagrove. Our balcony views were spectacular. I enjoyed coffee on the balcony every day and listened to the sound of the waves. Although it was stormy most of the week, we were able to enjoy the beach and beach service and pool throughout the week. The location was great! It was an elevator ride down and just a few steps down some stairs to the beach. The chair service included with the condo made the beach so much more enjoyable. Benchmark Management gives a credit that our family used towards bikes! We had many days that we enjoyed the views up and down 30A on our bike rides! There are lots of local restaurants and things to do. Our condo was very clean and comfortable and has everything you could need. I would 100% recommend a stay here At Beachcrest or any Benchmark properties. This was our first time in Seagrove. I spent many hours pouring over reviews trying to make sure our family had to best time! Benchmark came through. I am so looking forward to our next family adventure on 30A. And we will definitely use Benchmark our next trip! PS The pool was super clean and the elevators were fast. Did I mention the view? read more

We stayed in beachside 11 and wanted to make others aware of a few things that Benchmark Management does not disclose on the online listing for the beachside condos. The unit was nice, though not overly clean, but the experience with the property management company was absolutely terrible. When we arrived we found out that the beach had been completely eroded from a storm two weeks prior. No one from the property management company called in advance to let us know that our beachfront condo no longer had a beach. As of today it's still not disclosed on the listing. When I spoke with someone from Benchmark I was told "it's a high tide from an act of God and you can walk to the public beach". Each unit is allotted 1 parking space. 3 of the 7 nights we returned from dinner and found all spots were filled. When we called Benchmark, we were told to park across the street in the strip mall. I would not recommend paying $2,700 for a unit that you have to walk to a public beach and park across the street in a strip mall. We will continue to come back to 30A, but we will never rent another property managed by Garrett Realty and Benchmark Property Management. read more

Benchmark 30a cancelled our reservation less than 30 days before we were set to arrive and offered to re-book us in alternative rentals on different dates, with worse locations (beachfront originally) and for more money. The cancellation isn't due to any necessary cause. Apparently their agreements with the owners of the rentals they represent allow the owner to cancel the rental for any reason with no notice required. Find someone else to rent from. We normally rent from 360 blue and it is always 5 star service and accommodation. I have used benchmark 30a before but will not again if they don't find a solution that's fair for everyone involved. I will update this review if my experience with them changes. Also the unit is Blue Nine 5 in Seacrest beach. Be aware if your considering it that the owners cancel reservations last minute and put renters out to use if for their personal needs. (No the unit wasn't sold and there was no emergency) read more

My family stayed in Monterey, Condo B402 for a full week at the beginning of September, 2021. The condo was impeccable, accommodations were wonderful and we all had a fabulous time. Our family is full of wonderful cooks, so kitchen appliances utensils etc. are very important. I must report the kitchen appliances worked, utensils plentiful, everything was very tastefully decorated and at the same time practical. Our bedding was great, everyone slept very peacefully (and there were 11 of us at different times). We ate in most meals but Secrest & the surrounding area have some gorgeous places to eat wonderful food with outdoor seating. Everyone is very very self-aware and conscientious of the Covid regulations, mask were worn where needed, respect was abundant. I highly recommend condo B402! If I had the name condo I think I would call it "Serenity". Thank you for sharing your home! read more

Terrible company. I rented a condo, Beachside Condos, July 2020. When we arrived, we put our things in the condo, ran to the beach to see there was no beach! Apparently they had a storm a few weeks earlier, it washed the beach out. The entire week we had to walk to the public beach to have a place to set up. The condo was filthy, sand all over the place, dirty linens, no WiFi the entire week. We had to clean for 2 hours upon arrival. We notified the office, they said they couldn't help the storm had came through, they could have at least notified us before arriving though. They did bring clean linens. They sent someone out for the WiFi, they hooked us up to another room, no service! They said it was the owners problem and they would have to contact the owner. In all I wouldn't use them again. Big hassle and inconvenience for our expensive vacation!!! read more

Benchmark Management has been a wonderful company to work with. Their team is responsive, professional, and truly cares about both guests and property owners. Every interaction feels thoughtful and well-handled, and it's clear they have strong systems in place to ensure everything runs smoothly behind the scenes. What stands out most is their attention to detail and commitment to service. They handle concerns quickly, communicate clearly, and always make an effort to create a positive experience. Whether it's coordinating stays, assisting with questions, or managing day-to-day operations, they consistently deliver with reliability and care. If you're looking for a property management team that is organized, trustworthy, and genuinely dedicated to quality service, Benchmark Management is an excellent choice. read more

We've had a really great experience with Benchmark Management. From booking to check-out, everything was handled smoothly. Communication was quick and clear, and whenever we had a question, someone responded right away. The property was clean, well cared for, and exactly as described. Check-in instructions were easy to follow, which made arrival stress-free. It's obvious that they stay on top of things and truly care about both the homes and their guests. What stood out the most was how responsive and professional the team was. It's reassuring to know there's someone available if you need help during your stay. Would definitely book with Benchmark again and recommend them to anyone looking for a reliable rental in 30A! read more

We have used Benchmark Management for our vacation rentals for several years now. We have rented homes for our family to vacation together and a one bedroom condo for my husband and we could not be happier. They have always provided us with exactly the right property. I am very picky with the home being clean and having certain items. They checked off everyone of them. I like that a few days before you arrive you receive on the app everything you need to know about your stay. If there are any further questions they are only a phone call away. I think this is a 5 star company. Highly recommend! read more

The condo rented at The Palms B7 was a wonderful getaway! It was very clean, nicely upgraded, cozy and had everything needed for a great week long vacation in October! The patio was nice and had a great view of the Gulf of Mexico. The beach and pool is a very short walk from the condo. Lots of shopping and dining choices in the area. Check out the Food Trucks right down the road in Seaside or the Red Bar for a great meal and fun atmosphere. Lots to see and do, I'll be back for sure on my next vacation to explore some more. Next time, we will rent bicycles across the road. Thanks Benchmark! read more

The condo was clean and adorable and in such a perfect location! It was easy to find and super easy to use the door code and beach fobs! The beach was amazing and the views were gorgeous!!! The owners provided suggestions on places to eat and where to rent bikes (which turned out to be THE BEST idea all week!). There were clean linens and towels provided and all the rooms and beds were perfect! The balcony provides amazing sunsets and there is SO much to do near by! Restaurants, shopping, and adorable neighborhoods to explore! We would 200% stay here again!! Can't wait to go back to 30A! read more

Benchmark treated us like family when we stayed in one of their rentals over Christmas break. The home was clean, comfortable, and well stocked, making it easy to relax and enjoy our stay. We had one small issue during our visit, and their team addressed it promptly and professionally. They even surprised us with attraction tickets for the inconvenience, which was completely unexpected and very much appreciated. It was reassuring to know how much they truly care about their guests' experience, and I won't hesitate to book through Benchmark again. read more

I will forever book through Benchmark! I've stayed with them for both business and leisure and always look forward to my next getaway with them. They always make us feel like family, and it is so refreshing in today's world to get that kind of service. Their arrival guides are sent well in advance and are so detailed that you rarely need to ask questions. But if you do, they're just a call or text away and always quick to respond. Booking with Benchmark means peace of mind, excellent service, and a vacation that's truly worth the price. read more

Quietude was the perfect little spot for our family beach vacation. The house was beautiful and felt like home. We loved that it was off the beaten path and it felt very secluded. The kitchen had about every appliance and took we needed to cook meals and even had little spoons and forks for our toddler. We also loved the back screened in porch. It was about a 1/2 mile walk to the nearest beach access, but with bicycles and a wagon we didn't mind it. We would definitely stay again in the future. read more

As both a repeat guest and someone with five years of experience in property management, I can confidently say Benchmark operates at a higher standard. Their organization, proactive communication, and attention to detail truly set them apart. From seamless arrival instructions to prompt, solution-oriented responses, every interaction reflects a team that prioritizes both guest satisfaction and owner success. Benchmark genuinely delivers on its growing reputation! read more

We have used Benchmark30A to book our beach vacations since 2017. Every property we have stayed at has been very well kept and looks exactly like the pictures online. They are very helpful during the booking process when narrowing down a place to stay whether it's for a family of 4, or an extended family of 20+. Their maintenance team is quick to get any issue resolved should one arise. We've never had a bad experience and will continue to use them every year. read more

I recently stayed in a Benchmark home and I can honestly say we had the best time and everything was handled in a professional manner. We did have some issues come up but Benchmark handled everything with ease and tried not to inconvenience us on our vacation. We are already planning our next stay and it will be through Benchmark Management. Recommend you book your next vacation through this great company! read more