Great condo! Location is perfect. Walking distance of everything. The condo was wonderful…read more Completely clean, adorably decorated and perfect location within Gulf Place. Close to the laundry room (which is free, by the way) and you can see the ocean from the balcony. Pool is heated - and heated well! No other pools in the area were heated like this one in December. There were even beach amenities here. A beach wagon, beach chairs, table and boogie boards. Awesome surprise! We cannot recommend this condo, and this area enough. Well done, owners! And well done Benchmark, the management and cleaning company. There's literally not one thing we found that was not pristine clean, and I'm picky. We are moving our spring break vacation from another place to this one. Cannot wait to come back!

Benchmark Management is one of the worst management companies I have ever had an interaction with…read more On the night we arrived (a Friday), we discovered roaches throughout the entire unit, along with the entire unit not being cleaned thoroughly. I immediately emailed Benchmark that night and called again the following morning. We were told that someone could not come out until Monday, the day we were leaving. The representative was extremely rude and unhelpful, and she refused to escalate the issue to management. Since the roaches were throughout the unit, we threw away all the food we purchased, and we ate out for every meal due to not feeling comfortable using the cookware or utensils with roaches. After our stay, I contacted Benchmark again, and a case was opened. Management responded that they could only provide a 5% refund because I did not provide any "supporting evidence" confirming the presence of roaches and because subsequent guests had not reported similar issues. The fact that later guests did not report roaches does not mean that we did not encounter them during our stay. Referencing later guests' experiences as a reason to dismiss what we reported immediately upon arrival felt incredibly disrespectful. Also, none of the employees I spoke to during our stay informed me to document the roaches, and management never asked for supporting evidence. Instead, they just said I did not provide it. The meager 5% discount was also frustrating because they continuously offer promotions for 10-15% off stays on bookings. I emailed an appeal providing photos of the roaches with a timestamp and location information. I called countless times to find out whether management had reviewed my response. Eventually, I was told that management's decision was final and that 5% off a future stay was the most they could offer. The lack of communication throughout this entire process was incredibly frustrating. Benchmark Management lacks communication and professionalism, and they dismiss concerns, even serious ones. I will never stay at a property managed by Benchmark Management again, and I do not recommend anyone to.

We worked with Brad to sell our high-end beach home in Watersound Beach. He was as good as they…read morecome. He was aggressive with his marketing, got us top dollar and made the process smooth. We had previously tried one of the "local long time" agents and our house sat for over a year, with excuses instead of results. After doing my homework I wanted somebody aggressive, who utilized all the digital tools available and worked hard. We switched to Brad Reese and had several offers in the span of two months. Brad represents the next generation in real estate sales and used every tool available to get exposure for our home. He was very proactive with communications, drove modern marketing practices including social media, email blasts and the various magazines. Brad smoothly handled the closing, inspections and minor repairs required. He worked his tail off but the results were exceptional. Do yourself a favor - just call him and thank me later.

I recently worked with Brad Reese from Berskshire Hathaway to purchase a beautiful property near…read more30a. It was literally the best buying process ever. Firstly, he found me a property that was in my number 1 desired location -which I didn't even think was possible. Brad is very knowledgeable about all facets of the market really, which is so very helpful If you are a remote investor. He made me feel like a friend, which is needed when you reach the stressful times of the process. Even after closing, Brad is still devoting his time to us to ensure that we have everything set up the way we want and need it to be. If you are in the market for a beach property, you will be more than pleased if you choose Brad Reese to be your realtor. The level of service that Berkshire Hathaway provides is unmatched!

Not a great experience. Quite literally our worst vacation ever. I definitely would NOT recommend…read morethis rental agency to anyone and we will definitely never use them again. CRA didn't inform us of construction next door (both sides and across the street) when we booked our rental nor when we checked in on Saturday. Sunday was peaceful even though the dishwasher wasn't working and several electrical outlets were dead throughout the house and the spa/pool was covered with a tarp and several heavy concrete pavers. But then on Monday we woke up to hammers and electrical saws a few feet from our bedroom window at 7am. Happened everyday of the week. CRA claimed they didn't know about the construction yet there are 4 houses all around this rental in various stages of construction that has been going on all year. Construction crew stated that every renter before has complained to them and CRA. So obviously they knew but declined to say anything. More on the backyard spa/pool, it was covered with tarps and bricks when we arrived due to the construction and once CRA sent someone over to uncover it, we saw all kinds of debris floating in it and more debris constantly fell in the water during the week, including nails and insulation. We were constantly blocked from leaving it parking in our driveway due to the large number of trucks, trailers and bobcats blocking out drive. We either had to park around the block or ask someone to move so we could come and go. Called to ask about options (moving locations) and we were given the runaround for 3 days. Mostly they just didn't call us back and when they did the person that called )although nice) wasn't authorized to do anything but offer a welcome bag containing a beach towel and insulted cup and small Bluetooth speaker and a bottle of champagne. Same thing we got when we checked in. We continued trying to get someone to commit to moving us or offering a discount but no one with any authority would call us back. Then mid week the construction crew next door busted a water line less than 10 feet from our front door. Flooded the driveway and stopped water service to the house for several hours. Still no help from CRA.

I would not recommend booking the single bed (Bloomsbury Cottage!!!). Our whole trip was ruined by…read morethe bed that was 50years old with no comforter, it was hard as a rock and made loud noises every slight toss and turn. The shower had mildew everywhere... and the bugs were all over. The location was the only positive. It was located near everything you need including an easy walk to the beach. If you do book this cottage make sure to ask about the bed and mildew, otherwise your trip may be hindered by bad sleep.

Run! The most incredibly pathetic excuse for a company of this kind that one could imagine!…read moreComplete lack of care for my property. All they are interested in is making a buck.

We've been extremely happy with Concierge Cottages management services. We purchased our dream…read morevacation home earlier this year and interviewed several different property management companies before deciding on one. Our objectives included minimizing the stress of owning a second home, optimizing rental income, and maximizing our own enjoyment when we visit our 30-A home. The deciding factors in selecting Concierge Cottages had to do with their personalized and prompt service both to us and guests renting the property, their location near our home, and Lisa's experience in the industry. Lisa is quick to return calls and respond to our concerns. It gives us comfort that she is physically located in Santa Rosa Beach rather than managing properties from a remote location. That gives us peace of mind since we live out of state. Lisa and her team check on the house regularly even if not rented. Lisa personally inspects the home immediately after a rental guest departs and before the next guest checks in to verify the home is in immaculate condition. The Concierge Cottages website provides an owner's portal that allows us to keep updated on things like rental rates, expected revenue, and dates of occupancy. Monthly revenue statements and payments to us have been prompt each month. We can easily block all dates we want for ourselves with ease and change when needed. A few other things we have appreciated are that the house is spotless when we arrive just as it is when every rental guest arrives, and we are provided the same concierge services when we are there as the renters are. They will arrange for us to have most anything we want such as use of E-bikes, regular bikes or most anything else we think of. It's as if we're staying at a resort that we also own! Concierge Cottages handle all cleaning services (charge is passed through to renters) as well as handling routine repairs very promptly. Another added benefit of the company being locally based is that they have developed a network of trusted tradesmen to refer us to for improvements we want to make of the house. I would say overall Concierge Cottages has been a turnkey company that has made vacation property ownership as stress free and enjoyable as possible. I'm very pleased with our decision to use them and would choose them again. They have exceeded our expectations for service and 1st year income despite only getting started a few weeks before peak season. Kudos to Lisa and her team.

From the owner: 30A luxury vacation rentals with personalized concierge services for unforgettable memories. read more

I am not one to leave negative reviews, but I feel it is necessary to warn other families visiting…read morethe 30A area for their own health and safety. If I could leave zero stars, I would. This was the worst property I have ever encountered. Our experience with Benchmark Management at Sand Cliff Condos (Unit 214) was unacceptable. Upon arrival, the smell of mold was so overpowering that we could not remain in the room. We discovered visible black mold on the furniture and inside all the vents. Further inspection revealed a kitchen in poor condition, including filthy cookware. The unit was extremely dated and bore no resemblance to the quality or cleanliness advertised in the listing. It is clear these issues were known, yet the unit was still permitted to be booked. Because of these severe hygiene and health concerns, we left immediately to find alternative accommodations. The experience was incredibly stressful and entirely avoidable. Please look elsewhere and do not book here.

Reserved with them in February for end of July. Completed payment in advance. They called me one…read moreweek before arrival and cancelled my reservation! Of course nothing comparable at that late date. They ruined our perfectly planned family vacation. Even my refund was short $115. Never trust them again!

Beware of renting from 30A Escapes! These pictures speak for themself. Upon arriving, I immediately…read morecalled to report a problem and be moved to a different unit. I was shocked to find out they knew about the condition of the unit and thought it was okay because there was a small disclaimer, buried deep in the website, about the construction. There was nothing in my contract about this and I paid full price. Instead of going into greater detail, I will share how I got a refund. 1.) I immediately called my Costco Visa Credit Card and filled a dispute. 2.) We vacated the unit and made sure we had everything documented.

Before we owned a home along 30A, we used 30A Escapes to rent in Rosemary Beach. We had a…read morewell-appointed condo with beautiful amenities and a huge patio that was above the Sugar Shack and close to the beach. It sold us on the 30A beach vacation experience! We later bought a home in Seacrest Beach, managed by 30A Escapes for over six years. They are a great, responsive company to work with. They take pride in the homes they represent and stay on top of guest requests. The staff responds quickly to owner's needs too.

The property itself was nice, but the experience with the management company was disappointing…read more There were plumbing issues during the stay, including water leaking through light fixtures on one floor. The bigger issue was communication and event coordination. We booked a bonfire experience for a bachelorette trip, only to be informed roughly two hours before the event that it could not happen due to an active burn ban that had apparently been in place for weeks. The explanation given was essentially that "it might have been lifted," so no proactive communication was sent. While the event fee was refunded, the trip had been planned around this experience, and the last-minute notice made it impossible to coordinate an alternative. The management company repeatedly shifted responsibility to third parties and policies rather than taking ownership of the communication breakdown. The house itself was solid, but based on the lack of responsiveness and planning, I would be cautious booking through this management company again.

The house itself is incredible -- beautifully decorated, spacious, and fully stocked with…read moreeverything we needed and more during our stay in WaterColor. Unfortunately, our experience with Dune Vacation Rentals was extremely disappointing and is the reason for the low rating. We would not recommend this property management company. During the booking process, we were told certain things by a representative that the company later completely disregarded and failed to honor. Once we arrived, we encountered a few issues with the house and were unable to get a timely response from Dune. Repeated calls went unanswered, voicemails were not returned, and no one followed up with us. We eventually had to contact maintenance directly to get things resolved -- and even then, the management company never checked back in to ensure the problems were taken care of. While the property itself is fantastic, the lack of customer service from Dune Vacation Rentals made the experience frustrating and stressful. If you value responsive and reliable support during your stay, we would strongly recommend booking through a different company.