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    BenchMark Physical Therapy

    4.2 (5 reviews)
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    2 years ago

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    Lorraine S.

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    2 years ago

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    2 years ago

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    Lorraine S.

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    2 years ago

    I have been chasing a refund for over 5 months and keep getting a run around. Going to the insurance commissioner.

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    Lorraine S.

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    8 years ago

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    Resurgens Orthopaedics - This is me after they got a shop in my hip I was supposed to have hip surgery but I was too fat. My A1C was through the roof I have heart

    Resurgens Orthopaedics

    3.0(45 reviews)
    12.6 mi

    I called to schedule an appointment because I was experiencing both knee and shoulder pain. I…read morespecifically requested to see a doctor who could evaluate both conditions. I was scheduled with Dr. Yarbrough. After doing some research, I discovered that Dr. Yarbrough does not specialize in shoulder conditions. Concerned about this, I called the scheduling department three separate times and spoke with three different representatives. Each one assured me that Dr. Yarbrough could evaluate both my knee and shoulder and advised me to bring my previous shoulder MRI if I had it. During each call, I specifically requested an appointment with Dr. Ansari, who specializes in both areas. Despite my repeated requests, I was continually told to keep my appointment with Dr. Yarbrough. The first thing Dr. Yarbrough told me when he entered the exam room was that he would need to refer me to his colleague, Dr. Ansari, for my shoulder because he was not the appropriate specialist. He also ordered a new MRI. He never reviewed the MRI images that I had brought with me, despite the scheduling staff specifically instructing me to bring them. I was also required to have X-rays taken of both my knee and shoulder, even though my concern was not a bone injury. This added additional costs without addressing the reason for my visit. After the appointment, I spoke with the front desk and explained what had happened. I was told there was nothing they could do and that I should speak with the scheduling manager. I called scheduling, requested the manager, and was told she also could not help me and that I needed to speak with the billing department. I was transferred to a billing representative named Cindy, who listened to my concerns and then said she needed to consult with her manager. When I asked to speak directly with the manager, I was told that wasn't possible, that a message would be left, and that someone would contact me later. This entire experience was extremely frustrating. I made every effort to avoid being scheduled with the wrong provider by calling three separate times and clearly explaining my concerns. Despite repeated assurances, I was scheduled with a physician who immediately acknowledged he was not the appropriate specialist and referred me elsewhere. As a result, I was charged for a visit that could have been avoided, and now I have to schedule another appointment. It felt like an unnecessary referral process that resulted in additional charges and delays in receiving the care I originally requested.

    My family has used Resurgens Orthopaedis for over 20 years. We and our community are grateful for…read moretheir excellent medical team and care. But, in 2026, their bill collection group has been incompetent and seems to be deliberately misleading. We have always paid our bills in full after the insurance adjustment and had not problem. We have good private insurance. In March 2026, I got a bill for services over 2 years ago, saying I still owed $2,009. I called and they said, oops, right, I'd already paid $1,016 and owed the balance. But, when I got my Insurance involved, they showed that Resurgeons had added to the bill $1,112 in costs never filed with insurance (so not adjusted, not in EOB). So, they sent me a bill showing and saying Insurance had provided, but adding over one thousand in costs for "supplies". Questionable practices. Also in March, I got a bill for services from early 2025. My EOB showed I owed zero dollars. They said I owed $2330. I called and they said they needed a new EOB and it had to come from the Insurer. Another hour of phone calls and I got that to them. I have a confirmation from my insurer. Just got a threatening past due bill again for same amount. Resurgens seems to have hired the mafia or the klutz crew. Very sad. Mark Landers, Lawrenceville, GA

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    BenchMark Physical Therapy - physicaltherapy - Updated August 2026

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