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    BenchMark Physical Therapy

    5.0 (1 review)
    Open • 10:00 am - 7:00 pm

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    9 months ago

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    Lorraine S.

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    OrthoCarolina

    OrthoCarolina

    2.1(15 reviews)
    11.7 mi

    I had shoulder surgery nearly 5 months ago and I wanted to wait a while before I left my review…read more I had some unfortunate circumstances - the pain pump that was placed didn't work and I had terrible pain the next day and had to have it removed. I underwent physical therapy for 4-6 weeks before my MRI was scheduled so that after surgery when I needed PT I ran out of benefits. I am waiting for the new year to begin so I can start back with PT since I still have limited range of motion. I had heard only good things from other patients before my surgery but looking back I wonder about my decisions. It seemed the decision for surgery was given to me and they wanted to know right then if I was ready to schedule. Little information was given to me at the time and that didn't satisfy me. I like to think long and hard about decisions that concern me and when I called back to request additional information it was as if I was being aggravating. Looking back I wonder if I would have made the same decisions. I hope I continue to progress because I don't ever want to go through that again!

    Zero Stars. I had the same exact experience as Dianne, ONLY WORSE!…read moreSame thing, I was told it was lunch time and it would be an hour. They have nothing saying they close and reopen. It was 15 til 12 when they went to lunch and I asked could I be seen before they go to lunch. I was told no. They use to care about patients and had to see pt all the way up until time to stop. We would get in huge trouble if we did what she did. She was unpleasant from the moment I walked in. No greeting, nothing. I then began asking about the providers that were there and asked when they made some changes to their operations. She replied in a nasty tone and had a "if looks could kill" look on her face. I informed her of how extremely rude and how nasty her attitude was. She proceeds to tell me I'm the disgusting one, then shouts how she does not care about her job. I told her that it was obvious and apparent and that hopefully she wouldn't have to worry about it when I got done calling on her. She then tells me "Call them, if she is gonna come after me, I'm gonna come after her!!!" This absolutely was a threat to me and my safety, not to mention I was with my granddaughter. I told her me coming at her job was not the same as her saying she is coming after me. Then as I was trying to contact someone in my car in the parking lot. She is leaving for lunch and stares me down all the way to her car with a hateful look. As I start to record, she then waves and grins in a sarcastic attitude. She also stops behind my car as she pulls off, which again was threatening. Apparently they are allowed to act this way because when I asked for the manager, there are none.

    BenchMark Physical Therapy - physicaltherapy - Updated September 2026

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