Our family doctor practices from the Ballantyne office. Several specialists and the lab is located…read morehere as well. We like the efficiency and professionalism that everyone here exhibits. Appointments are run like clockwork and everyone is very friendly. Their patient portal is also a plus. We are able to see lab results quickly and communicate with our doctor easily without a phone call.

I no longer care to be associated with this practice and recommend you find somewhere more caring…read moreand reliable for your health care needs. The Tryon Matthews office just canceled my appointment on me 30 minutes before I was due to arrive. I was on my way to the office and received text messages, I checked them when I arrived only to discover I no longer had an appointment. They offered no accommodation for a visit with someone else while I was there, Yet they are very adamant about charging a patient if you don't cancel 24 hours in advance. They obviously are not very concerned with patient care as this is the 2nd time they have canceled my appointment with no regard for my care. Fortunately we have many other choices in this area.

My husband and I both have gone to Mecklenburg medical Group or Atrium I believe they prefer to be…read morecalled now in Ballantyne . Anyhow, we have seen the SAME primary physician which I will remain nameless.. It isn't that he's no good .. I feel like he's looking /glaring straight through me as I am talking (not listening) so well over the last 3 years. My husband said he's probably "buying his time to retirement ".. Could be.. but they way I felt 1000% UNHEARD /didn't give two craps over my physical exam .. Mind you this is a well check visit .. funny thing .. my husband is sticking by him. Maybe he likes men. Prefers men patients . Who in the bloody hell knows. All I know..is I too feel the communication in this particular office is wayyy , by far, far from being even 50% good. They SUCK!!!!!! When you're sick you shouldn't need to have to be seen 3 times in less than 11 days for the same symptoms.. when I clearly knew I needed a new antibiotic for my bronchitis and a steroid shot. They just are all in it for the $$$$$. Run!! Run!!! Do not come here . I'm trying to become not lazy and actually have a true want to fill out 20 forms to transfer all of my medical history to another physician. They suck. FWIW.. I have tried another Dr. She SUCkED!! Anne something have no clue her last name (blonde) she is awful. Zero bedside manor. If you don't need any type of personality or feel of compassion than you would love her. Other Wise she seems 5 steps out of med school, know it all who is quite rude and condescending IMHO. I've also seen 3 different PA's there. Probably would only consider ONE of the 3... if I have no choice but to go back there. Awful practice! Awful

This is regarding Atrium Primary Care on Copper Way in Ballantyne. Yelp immediately brought me to…read moreMMG (who Atrium is a sister company of if not outright owner), so I'll leave my review here, specifically about HIGHLY OVERRATED Jennifer Sheldon, PA. This is what I've already sent to Atrium Corporate: Husband & I waited over an hour after arriving early for my 3pm new patient appt. w/PA Jennifer Sheldon. Receptionist was warm & friendly & we enjoyed speaking to her & other patients despite waiting a ridiculous amount of time considering the chart had a "green light" for today stating "running on time". An Indian woman came in at 3:20pm for a 3:20 appt. and was called back before us (not receptionist's fault, it was the "back" that stuck their head out and called for that woman). Asked receptionist why the back would call a patient with a later appointment in ahead of us. She wondered too & went into the back but had nothing to tell us as there were other patients entering & waiting for her. I didn't get called back until 4pm or later. Very nice tech took my vitals, all were good. Then the supposedly "WONDERFUL" Jennifer came in with pre-conceived notions and was nothing like the "5 star" PA/MD (some referred to her as) we'd read about. My paperwork made it clear that I am an insomniac who needs Ambien to help with sleep & that Xanax has helped me in the past with panic/anxiety (3 deaths in immediate family & spouse with heart condition which required a triple bypass last spring). Jennifer was rushed, condescending & blunt! She didn't ask one question other than had I seen a psychiatrist or a sleep disorder MD. Told her "no and didn't plan to & with reason. Jennifer then pointed to a Surescripts printout & said I had Ambien filled as well as Triazolam on 12/12/2023. SO WHAT? I made it clear I was there to establish new patient relationship and that I'd need Ambien & something for anxiety in future. She seemed to imply I was a drug addict and despite hearing about my husband's heart condition showed no concern for either of us, said she'd never prescribe any "controlled substance" (incl. Ambien) so we left. Would love to know who's giving her those fake 5 star reviews!!!!!". FYI, I do believe that complaint I sent to Atrium Corporate regarding PA, Jennifer Sheldon, was KIND to say the least! She's totally a cold hearted, snotty, uncaring "B" who only deserves minus reviews. How did she get 240-plus "five star reviews" on Google/Atrium after being at that small practice less than a year? Sounds like Daddy, Mommy or "Uncle Buck" pushed for them or wrote them personally (maybe she or her dog did -- don't know how she could have a husband who'd stay with her for anything other than family money). BTW, MY husband sat in on that miserable meeting & was so livid I feared he'd drive off the road as he angrily went on about her on the way home. Jennifer Sheldon is the WORST person I have ever met in the medical world, STEER CLEAR!!!!!

It was my first visit to Rafferty (and my last). I had low Vitamin D so Rafferty prescribed 50K IUs…read morefor about 6 weeks and then ordered another blood test to check the Vitamin D. After the 6 weeks I got another blood test and my Vitamin D level went even lower (I followed the prescription perfectly). Her advice was to order another Vitamin D prescription plus told me to also take over-the-counter D3 tablets and come back for another blood test in 6 weeks. It cost me out of pocket $100 between the prescription and the blood test. I never did refill the 2nd Rx because she couldn't explain why my D dropped. Why would I pay another $100 for something that did not work. I started getting more sun, eating more healthier (less salt, sugar, more veggies), took over-the-counter D3, and my Vitamin D went back to normal. Also during this visit I was explaining to her the diagnosis from another doctor and she abruptly started screaming at me that she never heard of such a thing. Also her "assistant" named "Candy" was a real piece of work. I went in to get my second Hep B vaccine and "Candy" came into the waiting room and bellowed / shouted extremely loud "is there someone here for a Hep B vaccine". Also during my first visit with Rafferty, they scheduled my first and second Hep B vaccines. There is a waiting period between vaccines that must be followed. They erroneously scheduled my 2nd two weeks earlier than it should have been and fortunately I caught it myself and brought it to their attention. The only reason I got the Hep B is because another doctor I trusted recommended it but that doctor was too far away after I moved and that is why I was in Rafferty's office only one time. I never went back and requested to change doctors which they did for me.

Had a very bad experience with this doctor and the MMG practice in general. Your best bet is to…read morefind someone/someplace else.

He was very dismissive about the problems that my husband has been experiencing. He continually…read moreinterrupted when we tried to answer questions that he asked of us. My husband who is usually very patient finally had to request that he be able to finish speaking before interrupting again. Very frustrated with the level of care that we received.

Dr. Acampora really takes his time with you to get you to a place of overall wellness. Always has…read moreappointments available when I need them, usually a very short wait time, especially considering how much time the Dr. spends with you. Great place!

I have been going to Ballantyne Pediatrics for years and my experience has always been just okay…read more The front desk people are usually grumpy and not willing to go above and beyond for any reason and today was the final straw. My latest experience had finally brought me to the decision to leave this practice for good! I was running a few minutes late and called to let them know because I am aware that most offices have a window of time you must arrive in. I was told it was fine as long as I was almost there. I arrived to the parking lot within 3 to 4 minutes from the phone call and we took about 25 seconds to walk through the office door to the window to check in. I was given the paper work and we went to wait for our appointment. I was then called to the front desk and told that I was 60 seconds past their window of 10 minutes and would not be seen. I asked to speak to the Doctor who would not take the time to come to the front but sent another office assistant who was as cold as the front desk staff. I explained that the woman told me on the phone it was fine if I was almost there and I did make it in the door before the 10 minute window. The office assistant did not care and told me we would not be seen. I asked for my records and I would go else where. They let me walk out without so much as a 'sorry, we hate to see you go" after years of being a patient there. I understand they have a window for appointments but after years of waiting for them to see my children way later than 10 minutes for any appointment I have ever scheduled there, to be turned away over a few seconds is unacceptable.

Dr. Reynolds is great. He is very professional and thorough. I highly recommend seeing him. My son…read morereally like him.

I've had nothing but great experiences with my providers at this location in Pineville. Easy to…read morefind and ample parking. I'm always able to get a sick appointment with my provider or his PA. I like using their message portal to ask non emergency medical questions and request med refills. Highly recommend Dr. Eric Landis.

CONTROLLING, MANIPULATIVE, HOLDS TEST RESULTS HOSTAGE, TALKS DOWN TO YOU..DO NOT GO !!!!!! READ…read moreFURTHER TO UNDERSTAND WHY. I switched from Atrium to Novant having spoken to several friends that had great experiences with Novant. An appointment was set at this facility for an annual physical. The appointment we as to be expected, patient history, family history, blood work. Now comes the issues. My test results came back. A "scheduler" call to schedule a follow up appointment. I asked why I need an appointment as I have yet to see my test results on the portal. I also stated that as an analytical person, I would like to have the results posted so I could see what issues existed and do my research to be able to ask intelligent questions. She said she was not able to do that. Ok low level employee, I understand as I do not allow my employees to release information either. Then I get a phone call from, Suzette Schlafly, the office manager. She informs me yet again that I need ro schedule an appointment. I again told her I would not schedule an appointment until I had the opportunity to review my test results and if necessary could the PA Samantha call me. It is at this point the conversation took a turn that I was not expecting. Suzette said that the PA does not have time to call me and that is not her job. Then she told me that I needed the appointment so they COULD TELL ME what my treatment plan WOULD be. She also talked down to me in a manner that inferred I was not intelligent enough to advocate for my own Healthcare. I was extremely frustrated. I told her that it was "my body, my blood and my choice" and she no no right to hold my test results hostage. I also told her that if I needed to set an appointment to get my test results the appointment would not be pleasant and they would regret the appointment if this was how they were going to unprofessionally conduct themselves. I called back in 2 days hoping someone in authority had understood that keeping a patient's personal test results and then talking down to the patient was not an acceptable approach. I called Suzette and asked if my results had been released to the portal. She stated they were going to release them onto the portal. They were never released them. I went earlier the next week and moved to another practice that have requested my test results and I have accordingly scheduled an appointment to discuss the results. If the office manager lacks the communication skills to speak to patients in a manner that is not; arrogant, demeaning and belittling she does not need to be in that position. She is obviously nothing but a mouth piece for the practice. As such, this reflects poorly on the doctors at this facility as this level of arrogance, belittling and manipulation either comes from the doctors, as this is their attitude or they do not know how to manage their staff. Either way this culture showing such a disdain and lack of respect for the patient and indicates you are but a number they need to process. I have never had a doctor's office believe they are so omnipotent and you the patient are so stupid that you are not allowed to see your test results from your own body. THIS HAS BEEN UNEQUIVOCALLY THE WORST experience in Healthcare and with a doctors office in my life. It ranks highly as the worse experience from a customer service perspective. I HAVE HONESTLY HAD FAR SUPERIOR EXPERIENCES FROM THE VETERINARIAN THAT TAKES CARE OF MY DOGS. The response below proves my point !!!!! This person has the very same culture as the others in the office. A professional office would have reached out and worked through a solution. No, you are not a person and they aren't professional. You're too uninformed, too uneducated and not intelligent enough to deserve their attention unless you comply. See how their response goes. Demeaning: how I do not understand the medical industry and corresponding federal guidelines. How they view facts of their practice as threatening. How can a factual and articulate review be threatening? Note also, if I did not bend a knee to their pressure and manipulation I was avoiding medical services. Notice how immature and unprofessional by listing medical conditions ? This exemplifies every issue referenced above; intimidation, manipulation, unprofessionalism, arrogance, threatening and contolling. Again, their response proves the arrogant, demeaning and ridiculing nature of the culture in this office. NEW PATIENTS, make your own decision about the care you deserve and the provider you choose. Know that as a fact, the above was precisely what I experienced. The below response PROVES every one of my points precisely. Amazingly, the new office that I have chosen, released my results and I went to the appointment. At no point, as inferred below, did I want to avoid nor delay a physicians consult. I simply desired to have an opportunity to understand my test results.. My body, my blood, my choice.

. Dr Kanelos is the best general practitioner in the area. I have been a patient of Carolina Family…read moreHealth Care since 2001. I have never once experienced an issue with billing or care. In fact, of the many doctors I have to see Dr Kanelos by far gives the most time and through explanations. I have looked over all of the reviews here and it is very revealing that there are large percentage of 5 stars and an offsetting amount of 1 stars. Ironically, all of the 1 star reviews had to do with money they had pay or lack of professional care. It's routinely receive follow up callsfromLIsa to see how I am doing after they notice I have went to see another doctor (specialist) for a condition I am being treated for. It's typical for people to leave reviews that feel they have been overlooked or underserved. The one star reviews have complained about 2 things: 1) a sum that they owe the. practice because their insurance didn't cover the tests the doctor or the PA ordered for the patient 2) a long wait 3) rude front office staff. As to number 1 if you expect god care then their are some things that the doc may order that will have to be paid out of pocket. 2) The same people that complain ed about having to wait beyond their appointment time are the same people that said that the doctor didn't spend enough time with them. This is ridiculous. In my 25 years of seeing doctor Kanelos there were many times that I was seen later then my doctors appointment. However this is the same with every doctor. The good ones give the patient the time they need which often results in others having to sometimes wait beyond their appointment time. Finally, I have never received anything but courteous service from the employees on Dr Kanelos staff.