I was referred to Melvin's Garage by a friend. I used to use Patriot Auto and when they closed…read morethe Dover Shop I have had a terrible time finding a trustworthy shop. From the minute I walked in, I could see this was a serious shop! They put all my info in their system and the computer will automatically send me a text when it's time for service and it calbrates it's notifications when it understands it's waiting too long or not long enough It learns to adjust. Work I needed was carefully explained especially when there is a cheaper route that they didn't recommend, and I was explained why the more expensive route was best and offered ways to complete the work over time, at my own pace if I didn't want to spend that much at once. I don't know much about rotors and even after just 1 visit, I had no doubt that what he was recommending was for value over cost and without hesitation, I went with their recommendations. That is what Ilike best! service is fast, and they are all super friendly and courteous and the prices are correct.

They are very versatile. The estimate was very fair and they stuck to it. Great Serviceread more

The quality of professional service and the economical pricing was appreciative after receiving two…read moreadditional quotes.

A fair price that is less than any automaker sales business. Scheduled an appointment and get an…read moreestimate for your vehicle. Very reasonable and reliable service center

Excellent service and reasonable prices. I went in for exhaust work and was told they could fit me…read morein the next day. Very quick turnaround. I worked with Matt the manager and Jimmy, they were both professional and courteous. I would definitely recommend them for any future projects.

supposedly fixed my power steering, a week later it is gone... I've been on hold for an accumulated…read moreamount of time of a half hour. this place is a joke. don't take your car here.

Dover Auto Repair has been my mechanic for more than 25 years. Mike now, and his dad, Ed, have…read moreprovided nothing but excellent, trustworthy reliable, and respectful service. I used to live in Dover, but I now bring or tow my vehicle from New Castle. Thank you Mike! Thank you Ed!

I found them very fair, trustworthy, reliable & they did the work as fast as possible. Being a…read moresingle female looking for auto maintenance and repair can be a tough experience, which they seemed to understand and did their best to help me out. I will definitely be a repeat customer

I booked an appointment twice for a simple vehicle inspection and nothing happened, what's the…read morepoint of an appointment when all you do is wait. would not recommend, better off going somewhere else to not waste your time.

In October of 2025 I brought my 2016 Hyundai Tucson to the Dover, DE location for a set of brakes…read moreand rotors (I can't remember if it was front or back at this point it's been so long) and four new tires. I paid $1600 for the service. About a week later, the front tire on the passenger side falls off my car (due to improperly installed lug nuts) while it's in motion. This caused extensive damage that ended up totaling my car. The company accepted full liability, but once they learned that the damage would cost more to fix than the value of my car, they were no longer willing to fix it. The claims department offered a settlement for what they deemed to be the value of the car. Although, I was financing the vehicle, so I could not accept it. Aside from the eventual conclusion of the car being deemed a total loss, I had to deal with a tow truck driver threatening to impound my car due to not being paid by Firestone. I also had to deal with Enterprise Rental Car threatening to charge my debit card since they hadn't been paid either. Both situations took emotional distress and anger on my part to resolve. The accident happened in October of 2025 and my car wasn't fully evaluated and totaled out until February of 2026. This was a long, drawn out, tragedy that I was made to pay out of pocket for due to the circumstances. Go ANYWHERE else!

Last Friday afternoon, I picked up and paid for my 1987 Dodge Ramcharger…read more I had to bring my vehicle back after only about 3-4 months after they performed over $3,800(!) in repairs. The reason for the return visit was a "block off" plug just fell out ("rattled out", their words) on one of the 2 new exhaust manifolds that they had just replaced. No only would they not take ownership on an obvious "comeback", they charged me $85 to diagnose their own failure in workmanship. I also requested (me, not them) to have the both valve cover gaskets & all 8 spark plugs replaced. (V8 motor). I was bringing it back for the previously discussed oil leaking valve cover gaskets and the oil soaked (on the exterior) spark plugs from prior $3,800 visit. I didn't have an issue with either their hourly rate or the labor times charged, but I was price gouged over $120 for 8 Champion CopperPlus resister type regular spark plugs (NAPA list, $5.99/ea.) and over $75 for the set of Fel-Pro valve cover gaskets (NAPA list, $32.99). That's more than DOUBLE the list price on parts. I was planning on bringing my wife's Sentra back in again, but not now, not ever. You'd figure with the cost of advertising and new customer acquisition, they would want to retain existing customers, but obviously not.

Overpriced *Let me be clear: I am replying directly to the…read moreowner, Donna, and to whoever responded to my original review, because their reply contained lies and misinformation. MY HUSBAND, not my boyfriend, came into your repair shop for assistance with getting bolts unscrewed for our driver side mirror, so we could replace the mirror ourselves. We did not need the mirror removed and the new one put on only the bolts removed. That part is fine; that's not the problem at hand. The broken part is. After my husband left, after simply allowing you to remove the broken driver's mirror and put on our new one, we noticed a crack on the covering of the passenger mirror that was clearly caused by one of your repair guys. We brought it back and showed you because it wasn't properly placed on and it was damaged. You even said, "This is why we don't do these jobs." My husband and I both have photos and evidence to prove every claim. Shortly after waiting to speak with the repair guys directly, my husband spoke to your repair guys while I stood right beside him. We both told him it was cracked and that it wasn't this way before it was a brand new part. He said he didn't know anything about the damage but fixed it. My husband told me not to worry about the chipped piece because this was becoming too much, and he fixed to where you could no longer see the crack and it was on so I didn't bother to continue. Please be honest and take accountability. Don't make false claims or assumptions about me or my husband we have the facts and the evidence to prove all claims.* Again, I DO NOT recommend this dealership under any circumstances. We went in for a simple job just to have two bolts unscrewed to remove the old mirror so we could put on the new one ourselves. This should've taken one to two minutes if they had the proper tools, yet they charged us $90 for what was a basic, quick job of removing the broken mirror and putting on the new parts. We had our own parts and pieces just not the tools to remove the bolts and allowed them to move forward. Fine. $90 bucks. no biggie. But they broke a part of my vehicle, a piece that covers the back, and never said a word. We noticed the damage ourselves. When we mentioned it, they acted like it was suddenly a big deal, asking unnecessary questions about where we got the mirror from, as if that mattered. No accountability. No honesty. From the moment we walked in, the owner Donna even said, "This is why we don't do these types of jobs," as if that excuses her employees carelessness or the damage they caused. A small, simple job turned into a major problem, and the staff clearly cannot be trusted. Donna whomever that replied to my review is rude, not honest, lacks accountability for her staff, and comes off extremely discriminatory insulting. This is my husband for God sakes, not some boyfriend from the street. One of your guys chipped our part and didn't put it on correctly! That's all. We both agreed on this review. Thank you.

This business is now under new management. Under the previous management we were denied things that…read morewere fully covered under the warranty. The new management researched the actual complaints on Yelp, cross referenced work orders from the previous management and contacted us directly. He said what happened to us was unacceptable! He arranged a 2026 loaner until our car was finished, replaced the leaking sunroof at no cost, and additionally fixed most of our other problems. They now have a great person running Hertrich Chevy!

I've purchased a vehicle along with the warranty and gap insurance. And hadn't had buyers, remorse,…read moreand I'm still waiting to have my money credit to my bank. Loan in the amount of over $3,400. OBVIOUS THERE AIN'T NO HURRY AND I NEED REFUNDED.SO I COULD PURCHASE ELSEWHERE HAD A BETTER PRICE

The staff is top notch and very accommodating! They ordered me a brand new 2023 Yukon Denali to my…read morespecifications. Unlike other dealerships who wanted to charge 10, 20 or 30 over sticker I paid not a penny more than MSRP. My trade-in value was very fair and in fact more than I was expecting. The customer service I received was fantastic including calls and texts prior to my arrival. The car was fully ready for me when I arrived to seal the deal. I have never been treated so well by a dealership and will definitely be back in 3 years when it's time to do it again. Thank you so much!

My car was towed there more than 3 weeks ago for damage to the bumper and muffler from an accident…read morethat wasn't my fault. The parts were ordered and on site 2 weeks ago and i was promised as soon as the parts arrived I'd have my car in a few days. Now 2+ weeks later I went from being one of the next cars they were going to work on to "I don't know when your car will be fixed." Was originally told I'd have my car back by 7/17 and now am being told some time in August...absolutely ridiculous and unprofessional and untruthful. DO NOT TAKE YOUR CAR HERE unless you have the money to rent a car for weeks on end....