My son and I have been looking for a particular style of F-150 for his first truck. We are in Florida and there is not a single one like we wanted. We had to search nationwide to have a small number to choose from. We found what we were looking for at Hertrich Ford Lincoln, a 2025 ROUSH F-150. Absolutely beautiful!! Calling the Dealership, I was connected to Shawn Davis; salesman. Shawn and I connected quite quickly. He was detail oriented, personal, very helpful and ALWAYS quick to respond to my numerous calls/questions. He and I are both very straightforward so in short order we had an agreement. With all the great character traits Shawn exhibits, the last thing he said to us stands out..... He said; "Remember my job isn't done just because the sell is complete. If you EVER have questions about this truck, don't hesitate to call me, doesn't matter what time it is!" If you are looking for a reputable dealership with a GREAT salesman for your next vehicle, check out Hertrich Ford Lincoln and ask for Shawn! read more

I had the spark plugs in my 2006 Mustang GT replaced there. They did a good job and the service was excellent. I don't usually take my car to dealerships for maintenance or repairs, but this was a good experience. read more

Hertrich Ford Lincoln - Car Dealers Near Me - Milford, Delaware

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My wife called Hertrich Ford of Milford Inquiring About A 2020 Lincoln Corsair to see if they would be willing to sell it for $18,000 CASH TAX,TITLE, FEE'S OUT THE DOOR Price. They were asking $20,506.00 i told Mike Kelly I only have 18 thousand. I explained to Mike that me and my wife have been looking for a Lincoln and other kind of vehicles for the past 2 months now and it has been a complete disaster every single time and we have been lied to so many times about the vehicle condition and we get there and it's not what they claim every single Mike said that he would be able to take $19,125. I explained to him that is the vehicle in perfect condition and it drives good and there's no issues wrong with it he reiterated to me that the vehicle is in tip top shape and there is nothing wrong with it at all I also let Mike know that I live in northern Delaware it is a 75 MI trip down there and is 75 Mi trip back plus $40 in gas there and back plus $10 in toes there and back my wife is almost 9 months pregnant and is due any day now. Me and my wife took the trip down in January 12th 2026 it's a 3-hour drive literally 3 hours. A hour and a half down & A hour and a half back. My sales rep name is Ron, me and my wife both met Mike Kelly and Ron when we got there and you know we seen the vehicle very clean beautiful and Ron and Mike were very nice me and my wife's thought we hit the jackpot you know our 2-month searching for a vehicle disaster was finally f****** over. Ron tossed me the keys and me and the pregnant wife thought we found our vehicle nice lincoln suv, we drove the truck around for about 20 minutes and we completely fell all the way in love with the truck right and you know so we took the truck for a test drive just me and her we took it out for about 20 minutes. We were so serious about this vehicle we wanted to just by the vehicle out right with no payment at all since this would be our 3rd child now so. I Get buying a used vehicle means that the vehicle comes as is with a 30-day thousand mile warranty but me and her only had one issue we have a newborn that will be driving in that vehicle all the time and I refuse to put my family and my newborn baby girl In Harm's Way because I'm going 50 to 60 maybe even 70 miles an hour and I go to slam on the brakes the brakes are just grinding against the rotors this was my only problem with this vehicle I went back and I spoke with Fran about it my sales rep and I let him go ahead and drive it and he felt exactly what I was talking about and so I told him I'm absolutely serious about buying this vehicle but I cannot put my family or my kids in a vehicle where I go to stop and the vehicle won't stop like that like right now I'm driving a minivan and that thing stops immediately this Lincoln Corsair would not break immediately if there was a vehicle in front of me that slammed on its brakes out of nowhere I would wind up hitting the person and I explained this to run I said to him three times on January 12th that night before me and her left to go on our way back home cuz it was about 7:00 at night when we left from down there in Milford he reassured me that he would get his guys to look at the brakes and rotors the next morning when he came in at noon time and I said listen I want we want the vehicle me and her love it we're dead set on it our only issue is we're not going to put our family and our kids in a vehicle where it will not stop and he promised me that he would get it taken care of and he asked me to put a $1000.00 Dollar deposit down to make sure that they would hold the vehicle until the next day January 13th I had to go ahead and buy insurance which had costed me $300 and $363.00 from Progressive. I went ahead and got the policy and I sent it to run and so he can start all the paperwork and the tag and all that and the titles so I asked him before I came you know my hour and a half drive down there if he had got his guys to go ahead and look at the vehicle to make sure you know that the brakes and rotors were good he told me him and his Tech person took it on a test drive and they don't feel nothing wrong with it I've been driving a long time right and I know when you're driving a 20/20 vehicle that's 20/20 vehicle is going to stop immediately there ain't going to be no grinding or any of that and that's exactly what what's happening I told Ron that I want the vehicle but I cannot spend 19 thousand dollars on a vehicle that is not safe f9r my family. So he asked me what time I'll be there I told him that I'd be there in about an hour or two now I got down there about 20 minutes after telling him and that I'll be down there in about 2 hours I put my hand on that engine and they said they took that vehicle for a test drive with his mechanic and that was an absolute lie it's sad that a place would want to lose out on a 19,000 sale because they don't want to fix some brakes or rotors so when I got there I told him I said let me take it for a test driv read more

I have nothing but good things to say about my experience with this dealership. I recently purchased a used truck here and they went above and beyond my expectations. My salesman was Brian K. and he made the buying process seamless and about as quick as you're gonna get. They had to keep the truck for a few days to do some repairs, which I was aware of. I found the truck online and purchased it right away. Upon picking it up Brian informed me that it had a small chip in the windshield. He knew that I wanted to take the truck home and he told me to have the windshield replaced and send the dealership the bill. Exactly 1 week after having the windshield replaced a check showed up, as promised. During this time an oil dipstick tube also came UPS. I was unaware that they were even sending this. The finger loop on the original was broken but it did not effect the seal or the oil level. Finally, when my tags and registration showed up at the dealership they sent them 2 day UPS to me, as I live in Maryland. From finding the vehicle on line to buying it to having it tagged and registered in my driveway, the entire process was a pleasure. I would recommend this dealership to anyone. read more

I found out from my insurance company I needed 2 recalls done on my 2014 Ford F150( one recall just announced) . Got a fast appointment, great customer service response and both recalls done by 1:30 the same day!! This is the dealership I will be recommending to all my customers! read more

Try getting someone there to answer a damn phone in the service center . And if do .. direct me to the right area .., not sales . Jesus Christ.., not rocket science . read more

Nice people but any work you want done on your vehicle or collision repair will take much longer than necessary. I was told multiple times that they would let me know when my vehicle would be finished. Not once did they call and had to call multiple times to get any update. It also two three days to complete a job that takes less than hour to complete. read more

Buyer beware dealing with Hertrich Ford in Milford. They fail to honor the extended service contracts that they push on you when you buy a new vehicle. Our 2018 Ford Raptor had 2 major internal engine failures that ford covered because it is a known problem with the Ford eco boost engine and the hydraulic chain tensioner and cam phasers. The last claim was 10,000 miles ago. This the 3rd related claim and should be covered under the extended warranty. This time the oil pump failed and the engine lost oil pressure making the engine seize while driving on I95. The oil pump is run on the same chain system as the last two failures. There are 10,000 miles left on the extended warranty and they are refusing to cover the claim because they say there is "sludge" in the motor. This is a generic term used by insurance companies trying to deny insurance claims. Of course the oils does not look good when an oil pump fails and the motor seizes. There was no mention of any issues at the last warranty claim 10,000 miles ago which would have been clearly visible and should have been noted. There are too many reputable Ford dealerships in the area to waste your time and money with Hertrich Ford. Do your research first, there are countless claims of fraud against them! I would recommend anyone else that is having issues to contact Ford corporate directly. Ford's CEO Jim Farley's Executive Representative Tarita Johnson at 313.316.8280 or tjohn349@ford.com and speak to them about your experience with Hertrich Ford Milford. They take these reports seriously and it will directly effect their standings among the other dealerships. Hopefully this review saves other from being screwed by Hertrich Ford. I would also recommend discussing with a Consumer Protection Lawyer so that you understand your rights. I have been in the automotive industry for over 25 years building competition engines and driving professionally in several racing series. I have a thorough understanding of engines. More so than the insurance claims adjuster behind the desk. Their job is only to try to deny claims assuming most people will give up. Hertrich represents these warranties to be equal to the original factory warranty! They are a total scam and just a final step for finance manager to make a quick $3,000 knowing they will never pay out on claims. Buyer beware dealing with Hertrich Ford!!! read more

After weeks of searching for a truck, I found the one I wanted at this dealership. I spoke with the salesman over the phone about the details to confirm that it was still available. I live out of state so I also confirmed that there would be an issue purchasing, shipping and registering the car out of state. I was told that the truck had a 5k markup, which is normal given the market, and that I would need to cover the cost of shipping the truck, which was about $2000. It just so happened that I was flying into Baltimore for about 36 hours to watch the Ravens game, and the salesman asked if I would be able to drive up to the dealership (about a 2 hour drive one way). I told him that would be unlikely, and asked what people do if they are out of state who may not be flying in to a drivable distance to the dealership. He told me that they either have a dealership employee meet the customer with the paperwork, or they fedex. Given my short trip taking place on a Sunday, and with a flight Monday, neither driving to the dealership or meeting a dealership employee worked, but luckily sending the docs via fedex was given to me as an option. I then gave them my information to run my credit, which was approved. The finance manager called me to inform me that Ford gave me a 6.79% interest rate, but that because they do so many loans through Ford and have a good relationship with them, he could get it down to a 6.29%, which sounded reasonable and I was fine with. He then asked me when I was coming into the dealership and I told him I didn't have time and that I live out of state. He said well we can only sign documents in house, which surprised me because I was given three options for signing docs, and one was via fedex. After going back and forth they said there was nothing they could do unless I flew back to the east coast and went into the dealership or met them within 2 hours of their dealership so an employee could meet me. They said they'd let me know if anything changed. The next day I followed up with both the salesman and the finance manager, and neither one text me back or returned my call. I decided to call the general manager of the dealership to explain the situation and to figure out why I was told they could fedex paperwork, but then be told I had to be in person. He just said that's how they do it and it's not their problem, if I want the truck I need to fly back there and these trucks are going fast enough that it's now up to me. The entire experience was frustrating because had I been told that I would need to be in person to sign documents I never would have proceeded with the process or let them run my credit. Additionally, the customer service and communication were poor from the beginning. I understand that cars are flying off lots faster than they ever have, but customer service shouldn't decline just because they feel like they hold all the cards. I ended up finding the same truck at a dealership in Oklahoma. They got me approved with Ford, but at a 5.79% interest rate. So in addition to being misled about the process of signing paperwork, they acted like they were doing me a favor by lowering my interest rate, which was still higher than what Ford really approved me for. They have now listed the truck for more than what they were going to sell it to me for, which makes me wonder if they were being so difficult because they realized they could sell it for more than what I was going to buy it for. In summary, it was a terrible experience dealing with this dealership. I never would have let them run my credit multiple times had I known they were going to make me fly out to them in order to sign paperwork, and that should have been the first thing they said when I expressed interest in the vehicle and asked about buying it out of state rather than saying they would fedex the paperwork. read more

Don't buy a car here! They took advantage of my daughter and sold her a car she couldn't afford. Then 4 months later, the battery died, and they tried to charge her $200 for a new one! For what that POS cost, they should've sold it with a new battery in it!! I hope someone at that place is reading this! I'm livid!!! read more

Never buy a car here. They mislead you on what they are selling and have been less than helpful correcting it. Please, do yourself a favor and go somewhere else. I have never had this much lying and misdirection in buying a car ever. I said I wanted a ford certified used car, they said yes it is hertrich certified. Come to find out it is not the same thing. Asked to set up biweekly payments, found out they were going to charge me almost $4 a payment to do that when the bank will do it for free. And went to get service, sat for 4 hours and they never did what I went there for. PLEASE GO SOMEWHERE ELSE. Learn from my mistake read more

The only reason they are getting 1 star is because you have to choose at least 1. DO NOT BUY A CAR from this company!!!!!!! Nothing like taking your car into Hertrichs 6 times because you loose all steering while driving and the service department continues to tell you nothing is wrong with your vehicle!!!. This has past being an issue and is now in a very very dangerous area. My steering locks up while driving and Hertricks keeps saying nothings wrong! This company has serious issues and it will be their fault when something bad happens. I need my car for work it's my sole transportation. Someone at Hertricks needs to figure something out. I've tried to contact and left messages for the general manger but of course he won't call me back. This company sucks!!! DO NOT BUY A CAR FROM HERTRICKS!!!! read more

Most of the time I leave bad comments when needed and forget the good times. However I had a car fire and the insurance company took my car to winner ford in dover to see how much damage was done. Their review is in the works but after 5 weeks of lies the insurance company took it to Hertrich Ford in Milford and I talked with the service writer Ben. He had the car for a week and kept me informed as to what was going on. The car ended up being totaled but what a great place to do business. Thanks for being there for a new customer. read more

My mom and I were traveling from Philly to Virginia when we heard scraping under the car. We discovered it was the oil filter cover and two bolts were missing. We stumbled upon this dealership, willing to pay whatever in order to get it fixed. The staff at the service center were so helpful and understanding. The mechanic looked at it right away and fixed it until we could get it looked at in Virginia. They didn't charge us anything, and we were back on the road in only a few minutes. We are forever grateful, and our experience was worth the review! read more

Solid experience. In particular, the 'beyond the call' work of Ellis from the sales team. Very patient, thorough and refreshingly honest about everything. We hit a few administrative bumps in the road, but Ellis, in each case, knew exactly what to do in an instant, reached out to the proper resources, both inside and outside of the dealership and kept things moving along. Our overall dollar deal was good, not great, could have been better, and in times of everyone watching their pennies, it goes without saying that saving when we can is very important. read more

Just purchased a new vehicle from Hertrich, even after hearing and reading many bad reviews. Thanks to Kurt Ruffing's team for a great experience. Kurt Jr. was amazing answering my 100 questions and working with my schedule was beyond my expectations. He helped change my mind on wanting to purchase another Ford Vehicle. I hope that everyone who reads this gives Hertrich a try when thinking about buying a ford vehicle. Just ask for Kurt, Jr. hopefully he will make your experience a great one. Kudo's to Kurt Jr. and Kurt Sr. Now on to owning the vehicle, hopefully the service will prove the reviews to be wrong. I will follow up on that later. read more

I would not recommend this dealer to anyone. While Aaron was a terrific salesman who really took his time and listened to my needs in purchasing a new car, his manager, whose name I believe is Jim, embodied every sleazy car seller stereotype. He did not listen to me, spoke down to me because I was a woman, and as I was walking out of the dealership suddenly decided that he could negotiate the price of the car, though I had been there for three hours. It was not a pleasant experience and because of the manager, who makes the final decisions, I would suggest using another dealer instead. read more

Being in real estate for nearly 13 years, I know a little something about sales and sales people. I had an issue and I initially gave them a 1 star... Tim Woodford (my salesman) was awesome, but unfortunately was out with double knee surgery and not able to help in his absence. After having to push to get my issue resolved. They (in the end) went above and beyond my expectations and made me a fan again! Thank you Dawn Sabato and all for working with me to put the smile back on my face! read more

I just purchased my second vehicle from Hertrich Ford! Kurt Ruffing and his team go out of their way to take all the worry out of the car buying experience. They really take the time to find the right fit for your needs and budget and are so friendly and thorough throughout the entire process. I would refer anyone looking for a car to this team without hesitation and will continue to do business with them personally for years to come. read more

My fiance' and I had been looking into other vehicles and I had my heart set on a 2014 Ford Escape from another dealership. They even let me take the car home for the night...probably to secure the deal regardless of the numbers. Well, as much as I loved the car the numbers just weren't right for me and I wasn't comfortable. I went back to my pre-approval email and started to review cars at other dealerships that were comparable. We found my car and I decided if this wasn't going to work then nothing would. We headed to the dealership and were greeted almost immediately by a gentleman named Ducky. He was funny and very down to earth from the moment we introduced ourselves. He took me to my car and was very knowledgeable in a way that we hadn't experienced previously. He knew all the ins and outs of my car and showed me what all the buttons and fancy parts were for. It was very comforting to know that I was working with someone who knew what he was doing. The service that we received from Ducky Sheetz and John Lytle was incredible and I have never experienced that before from a dealership. We went in as a "maybe" and came out satisfied customers driving home in my new car. We were there until well after closing hours and even still the service was amazing. I would refer this dealership to everyone I know! Thank you again for all of your help and sincerity! read more

July 18, 2016, we were on vacation from PA, with 3 grandchildren, when the air compressor went out on our 2014 Ford Flex. Hertrich was 6 miles away from our location. Upon calling the Svc Dept and explaining the situation, and our maintenance agreement, we were told they were fully booked and couldn't look at the vehicle until July 27. There was no offer to help us find another dealership or repair facility. Totally unimpressed with the dealership's customer service and the professionalism and caring of the individuals we dealt with. We called Winner Ford in Dover, and though it was 30 min away, we were worked in the next day. read more

Bright, friendly showroom. Plenty of inventory and extremely helpful staff. Andrew was fantastic to work with. I got a great price and was pleased how quickly my car was delivered. Everything was done right the first time. No errors on paperwork, tag / title, registration etc. Stuff like that really gets me frustrated but pleased to say this was a quick and great experience. read more

I had an amazing experience working with this dealership. I had requested more info on a vehicle and was contacted within 24 hrs by a salesman. The salesman I worked with, Aaron, was amazing to work with. After our first contact I told him I worked night shift and instead of calling me with any updates he emailed me and allowed me to respond when I was not asleep. I was working with Aaron on purchasing a vehicle and was about to purchase it when it was sold by another salesman the day prior. After I was told it was sold, the GM made me an offer through Aaron on a newer model that I couldn't turn down. As soon as the vehicle arrived I spent a couple hours waiting for the vehicle to be prepped and cleaned and was handed the keys to my new vehicle. I couldn't be happier with Aaron or the GM. I will definitely go back for any future purchases and will refer them to anyone I know that is looking to buy. read more

I would actually rate Hertrich with zero stars but I would not be able to post my review. I purchased my car at an off-site event where they have no cameras to record what really happens. I purchased an extended warranty to start after the ford warranty but they back dated it to before I owned the car. I feel they are dishonest and will do anything to make a buck. Buyer beware! read more