A couple of months after my visit to the West Bend office, I received a letter in the mail from…read moreBend Dermatology saying that I was delinquent on my balance and that they made multiple attempts to collect but failed. This is completely untrue since I never received a phone call or voicemail message or letter in the mail. The ONLY communication from them regarding this was the letter saying I've been referred to their collection agency. Bend Dermatology charged me a $3.70 collection fee and I had to pay the collection agency $2.50 to pay the balance (which was $23.18) via credit card (checks are free) so I paid $6.20 more than the balance due to these shenanigans. Save yourself the inconvenience and incompetence of this business and look elsewhere. I should have looked at Yelp before making an appointment with Bend Dermatology as the low ratings (that are well earned) would have caused me to go somewhere else. BTW, my PCP referred me to Bend Dermatology so the next time I see her, I'll let her know that this is a disservice to her patients.

It's taken me nearly five months to sit down and write this review because I wanted to come from a…read moreplace of clarity--not raw anger. I needed to focus on my daughter first, but I also feel a responsibility to share our experience for others who may be seeking care. I am a Bend native, and Bend Dermatology has always been the go-to in town. When my child was diagnosed with alopecia areata, we were referred there by another doctor. Unfortunately, our experience with the physician who specializes in alopecia areata was one of the most disappointing and upsetting medical experiences I've ever had. From the very first appointment, this doctor showed no bedside manner, no sensitivity, and no grace. My daughter and I left multiple visits in tears--feeling unheard, unseen, pushed, and disrespected. At one point, very private information about my daughter's diagnosis was spoken loudly from across the hall, leaving her embarrassed and humiliated. The language used was blunt, cold, and unnecessarily harsh for a vulnerable preteen. The doctor suggested procedures like scalp biopsies requiring stitches, explained in such a clinical and frightening way that my daughter felt terrified. When we asked about other options, she called in her superior--who confirmed that those procedures weren't even necessary and that alternatives existed. This contradiction only added more stress and confusion. What concerned me most was their push for my daughter to start a medication that wasn't FDA-approved for her age. She was 11 at the time, and the drug is only approved for 12+. The suggestion to start her on it early felt careless and dismissive of the very risks they themselves had emphasized regarding insurance approval, bloodwork, and safety protocols. Neither of us felt comfortable moving forward, and I was disturbed by the pressure to do so. To make sure it wasn't just me, my sister--who has decades of professional experience attending doctor's appointments with clients--came with us to one of the visits. She told me it was one of the worst appointments she'd ever witnessed. That, to me, speaks volumes. I will not name the doctor, but Bend Dermatology will know who I am referring to. What I will say is this: if you or your loved one is dealing with something as personal and vulnerable as alopecia areata, I strongly urge you to look elsewhere. Thankfully, we found a new dermatology office above the Old Mill that has been a complete breath of fresh air. They welcomed my daughter with compassion, validation, and professionalism, creating an environment where she felt safe and supported. The difference was night and day. Good riddance to Bend Dermatology. I would not recommend them for alopecia areata--or any condition that requires sensitivity, empathy, and respect.

Screw this place. Between my crappy insurance, their fees and pathology it's over 1000$ out of…read morepocket Found nothing, I really think the Dr recommended pathology to up charge (ya they get kick backs)

This use to be a great clinic but not anymore. My daughter and I have been with them for years, but…read morethey have become rude and very dis-organized. They seem not to care about their patients at all anymore. They don't return calls and the front desk and medical assistance blamed it on being short staffed. The medical assistance made me feel like it's my fault they are not doing their job. The office staff need to be retrained on customer service. Heidi Holmes was wonderful to me while I was there, but the disorganization, no call backs, no prescription being given to my daughter correctly and after months her face a complete breakout mess I am switching clinics. Sorry Heidi but my daughters face is a mess, and I have been calling you for days with no call back on what's happening with her treatment plan and then to be treated like crap by your staff is unacceptable to me. Thanks for the many year's you guys were a great Dermatology to go too. I am sorry I am leaving your clinic, and I hope one day you can get your clinic back to where it once was. Michalyn Morris

Wait time was 1 1/2 hours past appointment time. They want you 15 minutes early but could care…read moreless how long you have to wait. Need to be more punctual or give copay back. Totally ridiculous.

Bend Dermatology Spa has the greatest esthetician I've had the pleasure to meet. Lisbeth Johansson…read moretruly focuses on you as an individual and listens to your expectations. She works miracles and does so with a delicate, experienced touch. I am pleased to recommend Lisbeth Johansson for your personal needs. Kind regards, Christine Snyder

I'm indebted to Dr. Pivik for my healing journey with Alopecia Areata. Her treatment of the full…read moreperson is what every patient desires. Most noted is how she "sits'' with me to hear my story and concerns. On every visit, she truly desires to know how I am doing overall, as well as leans into my specific concerns. I am most grateful for her knowledge, expertise, and willingness to research effective answers and / or treatments. I will continue to recommend many others to Dr. Pivik. She has made a huge difference in my life. Pam Thomason

I am SO glad I found Dr. Pivik and her staff. They are incredibly compassionate and kind. I have…read morenever been more comfortable with a dermatologist. Not only had she heard of my skin condition(HS), she was VERY knowledgeable, understanding and so compassionate. I was a wreck when I first walked into her office but I am doing SO much better now. If you are looking for an amazing dermatologist please don't hesitate to book an appointment. She is also really funny. :)

I have never encountered this degree of incompetence in the medical field…read more Do not choose him nor his radiation technician for your care. The office staff was very competent and caring.

This was a first for me and I am older, so my expectations may be lower then the younger more…read moreselfish patient. The lady at the front desk was as nice and helpful as anyone I have ever met, she had a great smile and made me feel like I was important. I filled out necessary forms. it wasn't minutes later the Dr assistant was calling me in, she was very knowledgeable about why I was there, that was very nice and she also made me feel important and very relaxed. I usually am very nervous when meeting dr but for some reason I was relaxed. Dr came in shortly and he too had taken the time to know why I was there, he took a look, was very good at explaining the problem and the solution. He also took time to look at my skin, He is a great communicator and Doctor. I would highly recommend this office. they are very caring and the building is a beauty too. sorry this is so wordy, but if you get to come to central Oregon dermatology you are very fortunate.

Lexi and her entire team are absolutely fabulous! No need to look further for your Botox, fillers…read moreetc! They are the BEST in Bend hands down!!!

These girls are the best of the best! Knowledgeable-personal-honest and friendly!!…read more GREAT Staff @ great services!

Very reasonable highly recommend Elite Spa especially Maci . Facials are amazing n eye lash lift n…read moretint really brighten up the face. Looking forward to July . They are having specials for June/July. Thank you Maci

I will not go to anyone else besides Dr. Covey!…read more I've had bad Botox experiences in the past. I have very expressive brows, and with other injectors I ended up looking like Jack Nicholson -- or honestly, a clown. It was obvious they didn't fully understand how all the forehead muscles work. Dr. Covey absolutely does. She's an actual doctor who specializes exclusively in this, not a nurse or part-time injector. She's been treating me for five years, and I've never had that look again. Natural, balanced, and done right every time. I will never go to anyone else!

Quality care and kind PAs, Drs and nurses and MAs. Very willing and easy to suit my needs for…read moreappointments.

I had the worst Dr. Appt experience of my life at Peters Dermatology today. First off the…read morereceptionist hasn't got a clue what she's doing and unbeknownst to me scheduled me for a full body check as a first time patient. When all I wanted was a phototherapy booth for my psoriasis - which btw she told me they had however they do not. My appointment had 3 men in my room - the Dr., nurse and a student from COCC while I was in my underwear and a gown. I felt violated as the Dr. Analyzed my backside when it came to him anyalyzing my front I said no but he still asked to see my chest. Then the Dr. dId absolutely nothing helpful to address any of the reasons I came in for.​