Wonderfully friendly service when shipping things!…read more Sometimes I have to ship things from my one house to the other. Other times I ship things for my super cute niece and nephew in Seattle. The UPS store is conveniently located in a mini mall with plenty of parking. The staff are knowledgeable, friendly, and helpful! I find it easier to buy boxes here but I pack the stuff myself to minimize pre-ship expenses. They can pack it for you, it's just spendy me thinks. My package arrived in SF when I hoped it would without the expense of 2 day or guaranteed shipping. I love that! Easy peasy visits here make this something I can check off my to-do list without enduring anxiety. That's worth a fiver!

Come to this location if you want your day to be immediately ruined. Ashley can offer you horrible…read morecustom service with a side of rude. I loved UPS and really miss the delightful rep at the Brinson location. Can we get her back?!

Fabulous service, prompt, explained things well, fair pricing. Clean, easy parking, well-staffed.read more

I needed a Notary then mailed it the next day. I am disabled and can't hand write and they were…read morevery accommodating. I used them for mailing and Notarized and highly recommend them.

This used to be a highly competent professionally run postal service. BUT they have changed…read moreownership. Under new ownership, prices are significantly higher and services are lackluster to borderline inefficient and incompetent. I would not recommend this business to anyone as it is these days and that is based on the lack of quality services in addition to exorbitant price gouging as surcharges. In February I took a flat rate priority mail envelope to this location for mailing. The post office rate a flat rate of $21, but the PC female employee , whose name I didn't get, described as having several facial piercings, short hair perhaps an African American, as I am, lied to me about their rates, she said that the USPO had increased its rates two days earlier and now the rate to mail the envelope to LA, California would cost me $36, reluctantly I mailed the envelope out of necessity. However, three days later I was at the main post office in Bend and inquired from the clerk, if there was a price hike and was assured there had not been. The truth is that the additional $16 was a Postal Connection surcharge at this particular postal connection. At their discretion they added $21 USPO flat rate postal envelope that I mailed. Naturally, I felt angry that I had been lied to, taken advantage of &the victim of a severe price gouge. Furthermore my envelope didn't reach its destination, and I had to file a claim with the post office. On 11/21 I returned to same postal connection to drop off USPO Amazon prepaid return. It turns off the same delay assisted and I told her of the mistake she made, she recalled our encounter and told me it was not her fault that is the price, then finally she admitted it was the surcharge for me using their business versus the USPO she became agitated saying It's not he fault that the rates are what they are! Finally, she admitted there's a new Owner and these are their new prices. While, I was complaining to her then there's a white male, blonde hair employee who was helping an elderly male at the counter in there about said OK we made a mistake, just take the card I was waiting to pay for a greeting card, and just leave! He so rude and obnoxious. I told him I don't want a free card, and I simply left the store. In my haste I neglected to get my receipt for dropping off the Amazon return. Needless to say, I returned to the store mention that the female had given it to me, I assured him she hadn't, although he did not ask her or check/verify. He said "I could just give you the package back cause I can't print out another receipt." I said ok took my package back and left' Bottom line I'm only one of several folks who've been going to this postal connection over the years. However at the point under its new ownership and outrageously unacceptable services, I will never go back! Word to the wise, do NOT use this business if you have something that you want to mail through the post office or UPS. You would do better to go directly the USPO or the UPS across the parking lot by Walmart, The up charge for Postal Connection at 61141 S Highway 97, Bend 97702 is so outrageously overpriced and the customer service is poor & highly unacceptable. M.Disappointed & Dissatisfied

Each time I walk in I am politely greeted & treated with kindness. Their customer service is top…read morenotch and so are all the services they offer. Highly recommend using this location for all your shipping, packing and mailing needs. They do passport photos too!!

I used to love this place. I had a mail box the first year I lived here. If I had to ship something…read moreI came here first. I, also, used to come here when I needed something printed. I didn't mind when the price went from $.25 to $.50, I was paying for convenience. Today, I went to get something printed. I emailed the attachments (2 printing labels.) I was informed that the email address had changed and I was pointed to the new address. Then I was informed that it costs $2 to print a shipping label. I asked what a regular copy costs. "$.50" Look, this is their place, if they want to charge $100 to print a tax form that is their prerogative, but looking at what I want to print then deciding what to charge disgusts me. I hope charging 4x is worth it to the (possibly new) owners since they have lost all of my goodwill.

I needed to send some medication overnight and opted for this place and I ended up spending a good…read more$100 over what I would have paid if they had done their job and provided me with the least expensive option. They selfishly took advantage. I'm so disappointed. I'll never go back.

Convenient location with close parking, knowledgeable and helpful staff, almost never a line.read more

From the owner: The UPS Store #7519 in Bend offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Hwy 97 And Pinebrook Blvd.

My local UPS store meets my needs. I'm in there a dozen times or so a year, lots of shipping of…read moregifts for holidays, birthdays, etc. My info is in the computer, they measure what I'm shipping, offer me my shipping options and I'm done. Pretty seamless and quick transactions. The owner has even bailed me out when I came up short on a purchase which I thought was really nice. It was only a dollar, but a dollar is a dollar. We also have a post office box there for our business and have never had any issues. I agree with Elle D. on the international shipping deal. I tried to send something to Spain and it was so challenging that I gave up and went to the post office. They probably do it so infrequently, but meanwhile, some additional training on how to do this would be helpful.

Every time I have had to deal with the younger, dark haired lady at this UPS store, she is always…read moreincredibly demeaning and snarky. She acts like we should know all the rules for UPS and all the different ways in which you were supposed to return something when in actuality, it is incredibly different for every single package and every single store for that matter,. The truth is a little Customer Service will go a long way and she has none.

Excellent service, friendly service always! And so convenient for everyone in Sisters Country! And…read morea good variety of the office supplies most needed.

The level of excellent customer service is amazing. The staff is friendly, helpful and go above and…read morebeyond. We love working with our local business owners!

Joyce and her team always so helpful!! I love going to get my mail , they have all my addresses on…read morefile so I can mail packages with ease . They are printer and computer savvy as well.

Was in a few days ago and spent over $200 on shipping. Came back today to send a return and was…read moretold I could buy tape or pay $3 to have him put two pieces of tape on my box. Poor customer service if you ask me. Also just not a friendly to the customer. I will take my business elsewhere. Sad because it's a convenient place.

This review is specifically about the USPS's Bend DCU office on Business Way. This office has…read morereceived criticism in the past but my experience with the folks who work there has always been positive. I stopped by today to express some concerns about the quality of my delivery service at both my home and work addresses. After speaking with Lance, I came away feeling like my problems were important to him and that they would be addressed. This is a busy place and I've often felt bad for the folks at the window who, from time-to-time, have to deal with frustrated customers through no fault of their own. It's never struck me as an easy job to work there. I always try to keep that in mind while I'm waiting in line.

Ongoing battle with the post office and postal carrier for the last three years. Repeatedly…read morebreaking packages or leaving them hanging out of the mailbox, which then gets stolen. I have documented every time it happens and shown them videos and pictures and they just don't care. Today I have to go in to the post office because the postal courier jammed a package in the delivery side of our mailbox and there's no way to open it without cutting the box or completely breaking the rest of the package. The package is a large bottle of supplements for my pregnant wife, which we have no way of accessing. Going to file a complaint and have the post office fix it and if they don't, I'm going to file a police report for vandalism of mailbox and hopefully press charges and get a lawsuit going.