Shout-out to the Best Primary Care Team!…read more First of all, I'd like to thank Dr. Schenkel, Mrs. Schenkel, and the amazing medical assistants. You are all truly rock stars! Dr. Schenkel, you are the best of the very best, and I'm so grateful to have found you here in West Hills. Your dedication, compassion, and professionalism make such a difference. Thank you for your outstanding service in the field of medicine. You are a truly valuable member of our community!

I have been a patient of Dr. M. Schenkel for four years. Recently, however, he has been…read moreconsistently at least 30 minutes late to appointments. When he arrives, he often seems unprepared. I have to remind him of my medical history. In addition, just a few minutes into the visit, the office manager, repeatedly knocks on the door, urging him to wrap up every five minutes so he can see the next patient. That said, the front desk staff are always nice and friendly, which makes checking in and interacting with the office pleasant. Experiencing a doctor who is frequently late, unprepared, and rushed feels unprofessional and leaves me concerned about the quality of my care.

I have been a patient of Dr. Xu's for many years. He is thoughtful and always open to any…read morequestions I may have. I highly recommend him.

He has always been there for me and my husband. He is the best doctor we have ever had. He cares…read moreabout us.

Late review but Dr. Shilperoort is an amazing practitioner. I lived in Orange County and took buses…read moreand trains to get to her office in West Hills because I didn't want to lose her as my practitioner! Although she has moved her office to Northridge CA it's not even a question that I plan on keeping her around. Very blessed to have her. She also has amazing bedside manners. I felt like she was a person not a doctor that you are uncomfortable with that you feel isn't listening. Last but not least, I have been with her for 12 years. That's how amazing she is. Thank you for giving me your time and reading this. I hope this will help you find a practitioner. Peace and love.

Jody is a gift from God! She listens, empathizes, straight…read moreforward. I've never felt in such great hands and care, with another practitioner. She is amazing! Love the office as well. Clean, friendly, and professional. Thank you Jody for your wonderful care.

Location 4 stars: In the trendy Village shopping complex in Woodland Hills, California, near…read moreCostco, on the second story of a building right above Tender Greens. Plenty of parking in the structure and the open lot behind it (free for the first 1.5 hours) but be prepared to walk a little since Costco customers keep the parking lot pretty full. For a much shorter walk, there is also a drop off location and paid Valet parking behind the building. Venue 4 stars: Beautiful building. Access via stairs on the side or an elevator behind the building. The lab which I visited has a separate entrance directly across the offices. Staff 4 stars: Most of my interaction was automated. Lab visits are walk-ins but you do need a referral from your UCLA doctor before you go. Once you enter, you sign in on a tablet and will then start getting text alerts on your phone. When you turn comes, the text will tell you which station to go to. Once you arrive at the station, you are greeted by a lab technician who logs you in and performs the necessary lab work. My lab technician was polite and efficient. Wait Time 4 stars: I am not sure if it is always this good, but I only waited 10 minutes. The Bottom Line 4 stars: A solid option in a pleasant and convenient location. Highly recommended!

During our visit with Dr. Gabriela Sauder at UCLA Health, I requested home health services for my…read more80-year-old father, who is several years post-hemorrhagic stroke (intracerebral). I explained his clinical picture in detail: he remains ambulatory but requires assistance with ambulation, maintains relatively good overall health for his age with minimal polypharmacy, and experiences significant post-stroke agitation that precludes leaving the home for exercise or routine medical appointments. We have canceled numerous visits because coercion elevates his blood pressure and introduces greater physiologic risk. Home health support would facilitate safe mobility, monitoring, and provision of essential supplies such as absorbent pads and adult diapers--standard interventions for maintaining function in elderly stroke survivors who are homebound. Dr. Sauder's immediate and unqualified response was that he would not qualify for home health. She inquired whether he had Medi-Cal; upon learning he did not, she asserted it would provide no benefit and that such services do not include the requested support. When I corrected this misunderstanding--home health agencies routinely assess and provide skilled nursing, therapy, and durable medical equipment for qualifying patients--she retreated to "I haven't evaluated him in over a year." I noted the obvious: she was conducting the evaluation in that moment. Her tone was curt, dismissive, and wholly unreceptive to reasoned dialogue, revealing a troubling lack of clinical curiosity or flexibility. We then reconciled his medication list, which is appropriately sparse: daily finasteride and as-needed low-dose metoprolol, given his consistently low-normal systolic pressures (110-112 mmHg). When statin use was raised, I clarified that we had discontinued it due to intolerable myalgias. Rather than engaging collaboratively, Dr. Sauder questioned the decision with skepticism--"Was that your decision or someone else's?"--implying poor judgment on my part as his healthcare proxy. I emphasized that, at age 80 with a history of hemorrhagic stroke, quality of life must take precedence over aggressive secondary prevention, particularly when statins carry well-documented risks of muscle toxicity. I asked directly whether she believed he should endure ongoing pain. She persisted with lectures on cholesterol reduction and proposed alternative agents, ignoring the nuance that statin use post-hemorrhagic stroke remains controversial in the literature due to potential risks outweighing benefits in frail elderly patients. Her culminating remark was: "Well, if your goal is quality of life, then we should look at END OF LIFE CARE." This statement was not only medically premature and clinically inappropriate for a stable patient managing well at home, but profoundly unprofessional, callous, and indicative of deeper incompetence. In one breath, she dismissed practical, evidence-based supportive care options while pivoting to palliative end-of-life discussions without any preceding assessment of decline, goals-of-care conversation, or palliative care referral. It exposed a disturbing readiness to write off an elderly patient rather than address modifiable barriers to his well-being. This is not patient-centered medicine; it is bureaucratic expediency dressed in a white coat--lazy, arrogant, and beneath the standards expected of a UCLA geriatrician. Such indifference erodes trust and actively harms vulnerable families navigating complex post-stroke care.

Dr Nili is absolutely excellent!! Knowledge, warm and caring. She has taken excellent care of me!…read more Highly recommend her.

I had an ear problem that continued to get worse and felt like I needed to address it before I got…read moreon an airplane in a few days. I was concerned that it might be an ear infection. I figured I would end up with an antibiotic and then be able to get on the plane. Everybody at this facility was so nice. They were courteous, kind, and professional. This included the receptionist, the medical assistant named Amy, and the doctor herself. Turns out I just had a severe wax build up. The doctor explained that I would need to have my ear washed out before she could even see what was going on in there. Amy the medical assistant came in, explained the entire procedure, and was very kind and gentle on me during the procedure. After everything was cleaned out and I had no infection. I was so grateful for their excellent work. This was so much better of an experience than my regular doctor's office. I will definitely be back for my urgent care needs.

My annual physical with Dr. Gregor was today, & he and his office are consistently excellent. This…read moreis why I followed him here, from his previous Santa Monica location! Parking is easy, especially first thing in the morning. Check in is fast & smooth because I always do my paperwork in MyChart. Nurse Theresa took my vitals & was warm & sweet. Dr. Gregor is always detailed & thorough, and takes the time to answer any questions or concerns I have. He follows up my visits with detailed feedback in MyChart about my bloodwork results, and makes lifestyle, diet & supplement recommendations. Thankfully I haven't needed any prescription recommendations. After seeing him, I know that bloodwork always follows. This is THE most stressful part of an annual physical for me bc I am usually a challenging draw. So last year when phlebotomist Alex hit a winner vein the very first time, & gave me zero pain, you bet I remembered him. I was so relieved when I saw him in the testing area today! Just like last year, Alex got a winner vein in just one stick. He is the best! If you are a challenging blood draw, you will understand when I say it is the biggest relief when I know that the tubes are filling up fast & I don't have to be stuck a second or third time. Dr. Gregor & the office here make it pleasant to stay up to date on self care. I continue to highly recommend!

am writing to formally express my concerns regarding Dr. Scott Gregory's reliability and the level…read moreof care I have received under his supervision. Unfortunately, I have experienced repeated issues, including: * Failure to return messages: Despite leaving multiple messages, Dr. Gregory does not respond in a timely manner, if at all. * Delays in addressing test results: I have consistently had to wait far too long for updates on important test results, causing unnecessary stress and uncertainty. * Neglecting prescription refills: There have been significant delays and oversights with my prescription refills, including my current situation with Wegovy, which has remained unresolved for over a month. This pattern of poor communication and lack of follow-through is unacceptable and does not align with the standard of care I expect from UCLA Health. I feel let down as a patient and am concerned about the impact this has had on my health and well-being.

I have been going to this Optum Group for over 15 years, I have never had a rude experience and…read morehave been taken care of in timely manner and no problems. Yes there is a turnover of Doctors but as with any group that is normal. If I have an issue I let them know and we work it out like adults. No complaints here.

I looked at Optum reviews through Yelp and read: "Praise for specific, caring doctors and PAs,…read morecontrasted with widespread frustration over billing issues, poor customer service, long wait times, and disorganization." This is exactly how I feel. I always liked the doctors but the staff in unprofessional. You don't get called back. I had asked for a doctor to contact me and got no response. I'm now with UCLA. I switched after over 20 years with Optum (and before that when they were known as Health Care Partners).

The review is not reflecting on Dr Feher, but his office manager, Michelle…read more My husband got on their "Medicare" waiting list in 2014; he is still waiting. I called them a few days ago as I recently got Medicare with a PPO supplement and I am looking for a new family doctor. Michelle left a message saying that they put both of us on a waiting list. I called back and asked why don't they just say outright that they do not want to take Medicare patients? Michelle interrupted by repeating my name several times and wouldn't let me talk or answer my question, I think it is reasonable to ask since we would be looking for another doctor if there was no chance ever to see Dr. Feher.

This was probably one of the worst experiences dealing with a physician and the office staff. I…read morewaited for over an hour to meet with the doctor to go over my blood results. My son had his annual check up done and during the same visit he had his ear wax extracted. Annual check up is covered by insurance and because wax extraction isn't covered, they charged me for the procedure plus for the office visit even though everything was done in the first visit. Sounds like a scam to me. Also, the receptionist promised to fax me my son's blood results and when I called, I was told that it will be $25 and it's their new policy to charge for a copy. Sounds like she made it up right on the spot. Currently looking for a new family doctor because this one isn't profession and his staff are bunch of liars.

Very caring man. He…read moreworked with us and dedicated himself to finding the right medicine to beat the cancer in my mom. He really was aggressive against the cancer, he didn't stop until he found the right medicine.

Dr Omid Shaye is a wonderful,caring , doctor. He is knowledgeable and incredible…read more He is sweet, thoughtful.Any corren that you have is answered immediately. Dr Shaye treats you like he was caring for a family member. The staff is also outstanding. I would give him 20 stars if I could . Thank you Dr. Shaye.

Dr. Azami is my primary care physician . He is a very knowledgeable , passionate and respectful…read moredoctor. He listens to all your needs ,difficulties and does his best to solve your problems. I was very well taken care of at 101 family group each time I visited them, and it is nice to be treated well since you are the patient in need of help. Caring, smiling and laughing is good atmosphere for patients. Its been 3 years I am their patient and I will continue to come here .

Everyone at the office is extremely nice ans helpful. The office is very clean and welcoming. I…read morefinally found a docters office that I like.