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REGAL PAINT - Boynton Beach

3.0 (2 reviews)
Closed • 7:00 am - 5:00 pm

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2 months ago

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Sherwin-Williams Paint Store - paint samples

Sherwin-Williams Paint Store

1.6(7 reviews)
4.7 mi

Let me start by saying that we have an account with them. We are always getting coupons in the…read moremail. Today we are going to seal our driveway. I found this item online and the list price is $272.95 but it is on sale for $191.05 online so I called and I spoke with someone to ask what my account was and was quoted a price of $150. I said thank you and hung up to double check with my husband if he wanted to do this and if price was OK. I called back less than 15 minutes later and I another person answered the phone. I gave him my phone number and he tells me the price is $54.59 a gallon. I told him I wanted the 5 gallons and he told me that price would be $272.95! I told him I was just quoted $150 less than 10 minutes ago. He asked if I got a name I said no but it was less than 15 minutes ago. The guy told me sorry the price is $272.95. I went back and forth with him for a few minutes about honoring the price I was just quoted. He would not honor it. I asked to speak with someone else. I was on hold for over 5 minutes so I hung up and called the next closest store. I explained what had happened and the guy at the other store said I will match the price and give you $20 off for your aggravation. Great so now I paid him right then on a credit card and told him my husband would call once outside (Due to Covid you have to place order and they bring it out to you) I then called back this store and asked for a manager. Eddie gets on the phone and you can immediately tell he has an attitude. He tells me that no one would have quoted $150 (I am not a liar!) and that was his cost. He said he would not even honor the online price of $191.05. I said that they just lost a loyal customer as I live in the development right behind them - again, Eddie didn't care. You can see my last review was 5 years ago and its the ONLY good review for this store. If Eddie is the same store manager from about 4 years ago I had some questions regarding HOA paint colors and he was not very eager to help. I highly suggest looking at other reviewers and getting yourself a new manager for this location. If another store was able to match the price, the should have honored the price I was quoted originally, obviously they could have done it.

I should have known they would have bad service when I saw they were rated 1 star, but I went…read moreanyway thinking, it's Sherwin Williams, they are a top brand, it should be fine. The gentleman who was on the floor was not helpful, not friendly, and gave me an attitude for no reason. Then J asked for his Manager and he raised his voice at me and got someone else from the store. I'm baffled at the customer service in this store. Would not expect it from a brand store like Sherwin Williams. The rep on the floor should be fired.

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Store would not even honor the online price

REGAL PAINT - Boynton Beach - paintstores - Updated July 2026

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