When the tires on my new car suddenly lost air, and the nearest repair shop, Lex Brodie's, was 15 miles away, I called AAA. Within minutes Rydell from Bennie's called me to inform me that he was on his way directly from Hilo and would be arriving in approximately an hour. He kept me informed through tracking messages of his progress, arriving within the hour, and quickly analyzed and corrected the problem. Afterwards, I immediately drove to Lex Brodie's who, after a thorough examination, determined that the tires were now fine. I can't say enough good things about Rydell. He was cheerful, friendly, attentive to details, highly competent, considerate, and professional in every way. Rydell, you are very much appreciated, and have. rightfully earned 5 stars and 10 thumbs up! read more

I was in the unfortunate situation of breaking down and spent 20 minutes waiting on aaa to answer my call and when they finally did they told me it would be an hour and a half plus before anyone could get to me. Dylan Respicio from Bennys mobile got there in no time flat and because of covid he couldn't give us a ride (me,wife and 2 kids) no uber or lift would drive out, but Dylan called us a cab and waited for them to show up so my kids could wait comfortably in our vehicle...what a hero! If your ever in a tuff situation call these guys and hopefully you will get Dylan Respicio as well, definitely made our bad situation sooo much better! I should also note he was right behind the cab to my house too because he was that fast at hooking up and unhooking the vehicle. read more

Benny's towing is the best tow company on Big Island. I have been using them for over 10 years. I am a retired tow truck operator for AAA so I know all about tow services. Fast service and nice trucks with polite local Hawaii born drivers. The last time they towed my pickup truck to my residence the driver even let my dog ride up front with us. Tow truck drivers have a tough job. Please remember to tip the driver ! They likely will refuse money. Shove a $20 in his pocket. Family is everything in Hawaii and most tow truck drivers have kids and big families. They have to get up and go when called no matter what. Show Aloha to them. Hawaii has a unique culture. Mahalo to Benny's and all his employees including his gracious dispatchers. read more

This was actually the second time I've had the pleasure of having Trei from Benny's Towing in Hilo, Hawaii, come to the rescue--and once again, he absolutely knocked it out of the park. His precision, professionalism, and positive energy are second to none. It's rare to find someone who consistently takes so much pride in their work, and it definitely shows. When the same person impresses you twice, that's no coincidence--that's excellence. Trei, you're the man, the myth, the legend! If you ever get the chance to have him help you out, you're in great hands. And hey, look him up on YouTube! Mahalo, Trei, and thank you to Benny's Towing for having such an outstanding team member. You've earned another 5-star review from me! read more

Austin was amazing! When he arrived, he said that AAA would not allow him to pull my truck from a field where it was inoperable. If he got stuck, he would be waiting for hours to be pulled out. Not his decision, AAA policy. I hate to admit that I was a bit of a Karen when he told me this. But Austin was professional and kind. He waited there until my son could come and help pull the truck out of the field to attach to the tow truck. He went farther into the field than he probably should have, and all turned out well. Thank you, Austin! read more

This company does not have insurance on its vehicles. The driver, D, plowed into the back of my vehicle, owner kevin benevides said he would pay the damages and is now ghosting me and my insurance agency. Never had a complaint about their drivers before. Skipping out on the damages is in violation of HRS. Maybe their driver D is trying to collect cash to pay for this. Their uninsured vehicles should not even be allowed on the road. Scammers. Hey Debbie their shop is on the corner of Kilauea over by little Caesars and KWXX. read more

My truck was stranded in my yard while picking up some branches. It rained the previous night but I didn't realize how muddy my yard was as it was a sunny day. I called AAA. Two of Benny's staffs arrived within 15 minutes on Sunday morning. They told me that they'd get my truck out and they did. It was muddy and slippery. It took multiple attempts but they persisted until my truck was landed on dry ground. Thank you so much for your effort and dedication! Your expertise and competence were impressive! read more

If you want to be verbally abused without getting service, this your best bet. I tried to have my late daughter's Buick towed to a mechanic who was willing to repair it for free. I mentioned that the mechanic was an ex-convict who helps others out. Steve yelled at me, spoke over me, interrupted me and then hung up. When I reported his behavior to AAA, he called me to harass me. Two hours in, I still trying to find a tow through my premium AAA membership to fix my baby's car. read more

We had a fast and friendly towing experience today. AAA connected us with Benny's Towing. We were quoted a 45 minutes wait. The driver called en route when he was 15-30 minutes away. He showed up on time. He was polite and hooked the car right up to the tow truck. Our car was towed to Lex Brodie's where we'd already made an appointment. From the time we called AAA to the time we walked out of Lex Brodie's was 1 hour 15 minutes. Benny's Towing provided excellent service. read more

My car wouldn't start after being in storage for a few months. Eugene from Benny's Mobile Service came out promptly and jumped my battery. My experience with other AAA towing companies took as long as 3 hours, but these guys were quick! My car died again, so I wanted to get it towed to my mechanic because I knew it was more serious. Again, Eugene to the rescue! He returned promptly and towed my car to my mechanic. I'm extremely pleased with their service! read more

Yesterday I managed to lose my keys at the beach. Benny's came to my rescue BIGTIME! They had a busy, busy day taking care of folks with car troubles around the island. Dispatch kept in touch with me, their drivers were professional, super courteous and made sure that my big F-350 truck made it home safely. I would not hesitate to use Benny's again in the future! Mahalo nui loa to your awesome crew! read more

Benny's Mobile Service has always been quick to respond to service calls in my past experiences. They communicate well and work at a professional level. I want to give Benny's tow truck driver (Dylan) a big shout out! The guy has great driving skills and parked my wife's car in a tight parking space with ease. You are in good hands with this company. Thank you Benny's and thank you Dylan! read more

My car broke down at Safeway in Hilo and when Kevin arrived to tow, he noticed that my ride i got there in had a flat tire! He hooked up my car, then went around the parking lot to come back & put air in my ride's flat -- pouring rain, crowded parking lot, people were giving stink-eye because they had to wait a couple minutes----Awesome, Kevin, Too Much Aloha! read more

My tow driver was Dillon from Benny's Service, and he was so kind and helpful! He answered all my questions with a delightful smile, and I felt completely assured that he was taking the best care of my car possible. The roads he had to tow my car on are unpaved and rough, but he knew exactly how to handle them with no problem. I'm so glad he got sent out! read more

We've used Benny's Mobile Service through AAA several times in the past, including today. In every encounter they have been prompt, helpful, kept clear communication about arrival times and treated us with kindness and compassion. Even if we didn't have AAA, we would use Benny's Mobile Service because they are a great company. read more

Thank you so much for your fast service! Your driver Bud was so professional and knew exactly what he was doing. Bud took the time to show us where our rental truck was being dropped off after it broke down, than took us to the rental store. Really appreciate your professionalism and would recommend your company anyone. read more

outstanding service. triple A uses Benny's to help stranded motorists. excellent service. bennys sent out a man named Buddy. excellent mechanic. diagnosed a rotted battery terminal instead of what I thought was bad starter motor. good job Bud, and bennys. I would always goe with this towing service. read more

AAA contracted. Quick hassle-free service. Driver and dispatcher were husband and wife team and very nice people. They helped me assess and accurately diagnose my vehicle's problem over the phone with the help of a few pictures I took and sent them with my iPhone. Definitely recommend and will use again! read more

Came to our service through AAA when our dogs locked themselves in the car with the keys. We live out in the middle of no where. Even takes the police over an hour to get here most times. But Benny's came out in about 45 mins. Unlocked the car in seconds. Guess I'll be calling them instead of the police... read more