Very helpful and understanding. Very good customer service and service. They contacted police and got my bike back for me

Don't want to get rip-off & or getting scammed? Call other places- need my car tow- at first it is missing one 1rim & 1tire- the lady said it will require equipment and told us $150 - we were able to get a wheel and tire on- the guy just use a block underneath the car, took him less than than 30sec- she couldn't go down the price and charge us double. Just using a damn block and call that equipment and charge double. Took Less than 30sec to do, with a small block. Rip-off meters 1000+ read more

Very Rude Told had to pay before I can retrieve personal effects from my car. Needed to have my insurance agent call Ken's and straighten them out. Upon arrival at the wrecking yard again met with a very rude person who was quickly replaced by an accommodating employee. First contact very disappointing. Found that it is best to have a tow company you trust and have them called instead of using the next available PD tow. read more

Very quick and very nice staff. Best towing company on Big Island. I send all my friends and family to them bc they do quality work.

Car got full totaled. Cops arrived at scene n asked if they could call Kens Towing. 2 minutes later just like out of a coconut wireless magical world of unicorns n fairy fart dreams a tow truck magically appeared. I swear that Aunty had ESP or something. Thanx for saving the day. read more

Ken's Towing Service - Stupid chronics on the wide - Towing Near Me - Keaau, Hawaii

What a horrible company, my friend got in a accident stuck in the hospital without his hearing aids and Ashley the front desk lady was very rude and said it didn't matter that we needed to get his hearing aids out of his car, Then we come back right before they close with power of attorney and they refuse to let us pay to get the car and retrieve his medical device, pay for a different company. read more

The worst. The lady named Trina I spoke to was great but the manager Cynthia was a nightmare. She laughed when I told her I wanted it delivered in the weekend when they insisted on delivery today Friday when I have things to do and they driver still hasn't shown up. When I asked for drivers location she said they don't have that technology. WTF??? EVERYONE has GPS on their cellphone!!! zero stars. read more

Last week I made an appointment to get my car towed to the dealership. They said all good, agreed to get my car in at the designated time. Today, late afternoon, they call to tell me, "too bad, we can't make the time we agreed to, but we can get it in later." I have an appointment with the dealership at a designated time. This appointment took me one month to get in place. Now I am stuck, unable to get my car in at the appointed time because this laughable business called to cancel on me with less than 24 hours to find a suitable replacement. How is it businesses can change their appointments on us with no repercussions, but if I were to make this cancellation now, I would get stuck paying a bill? I will not be using these guys. I used to think they were pretty cool cos of their pink trucks, and said if I needed a tow, I would use them. First time I try they pull this crap. Never again. If it were possible I would give them zero stars. read more

Other companies were closed for the day, Ken's was quick to pick up my broke down car. They arrived in 30 minutes and they were actually very friendly, on the phone and the driver. It's quite rare to find a tow company like them. I won't hesitate to use them in the future. Plus they were very reasonable with their prices. read more

I was in a serious rear end collision accident. My car was towed by Ken's. I called Ken's from my hospital bed asking if my neighbor could stop by to retrieve my eyeglasses and medication's from the car. I was told that it would not be allowed unless I had an approval from my insurance company Or unless the total was paid in full. Of course all of this was a lie, they only wanted to be paid, my items were being held for ransom even though my insurance called them and assured them that they would be paid. Like greedy pigs at a trough. Stay far away from this business read more

They were very professional and friendly. I called at the last minute and they were busy but managed a pick up within 2 hours. Their price was reasonable and unlike companies which only take cash they also accept checks and credit cards. In the future they will be my first choice for towing. read more

I just called today as we purchased a Toyota engine from Kenny Jr. and he was suppose to ship us the motor and claimed he was honest and not a scam (CLASSIC). We purchased engine and have no engine. I called the business and was told today 12/19/18 that they no longer sell used parts and Kenny no longer works there and I need to talk to Kenny. CLICK. UNREAL.....NO HELP considering it was their employee. SCAMMED read more

I unfortunately had to have my car towed to a auto shop for repair recently. I gave Ken's a call and after providing some information about vehicle and state of vehicle. I was advised a tow truck would arrive within 30 minutes. After arriving on time driver was friendly and polite. Quickly hooked vehicle up to tow truck and delivered my car within 20 minutes to the shop. Highly recommend! read more

my parents got into a bad car accident driving on the way to celebrate their wedding anniversary in Hilo.these guys got the respond to tow car which ws total loss.my dad got medivacted to Queens med cen.Honolulu.trying to take care of this in his hosp bed while in ICU.my dad had his friend try to go down there pay what's owed,n get his luggage , stuff outta car. But they had the car boxed in,unable to get in.refused my dads friend with the payment.my dads 74 yrs old..they gave him such a hard time giving him the runaround.they even crushed the car my dad is missing stuff from the car. His tools,car batter charger..where is the Aloha....my dad could've had a heart attack. read more

Ken's towed a vehicle up to our new property last week. They were great, showed up early & everything went fine. Both the driver and scheduler were very friendly & easy to deal with. Will definitely call them again if we ever need a tow. read more

Big shoutout to Ken's Towing, the dispatchers and Scotty (the driver)! I've only lived on island for three years, so I consulted Yelp for help finding a tow after my Puna Hooptie broke down at Cost-U-Less. The dispatchers were friendly and efficient. Scotty arrived within about 15 minutes, just like the dispatchers estimated. Scotty got me home before my frozen foods thawed and even took a little extra time to get my Puna Hooptie backed into my carport so that I would be out of the rain while fixing it. Scotty and I talked story during the tow. He is a super nice and funny guy! We talked about hunting and fishing in Alaska and Hawaii... how our parents and grandparents did it... how they would cook the meals, etc.. It was really cool to listen to his stories and learning more about the local culture! Thank you guys very much! Not only will I call you back when needed, but I'm going to refer you to anyone in need of a tow! read more

The only towing service company that answered their phone at midnight on a rainy night in Hilo. Great reliable and honest company. Also great customer service. Thank you! read more

They stole a vehicle from me with all my personal property in it. They asked for a certified letter of ownership which was faxed and received. I called about picking up the vehicle and they hung up on me. When I showed up they denied receiving the fax and refused to return my vehicle. read more

Fast, courteous, and efficien! Also, thank you for supporting the parent and children group https://www.startsathome.org. read more

I'm glad these guys were open on memorial day to assist us. They do charge an arm & a leg though! Very expensive. Towed our vehicle not even 1 mile, charged us $85!! Overpriced!! read more

AAA approved tower. Truck was clean and driver Mikey was professional and friendly.

It was very unfortunate that I was in a car accident, but Kens towing was very professional and got there very quickly. This is my first towing experience. When I went to gather all my belongings from my vehicle, they were very nice and genuinely cared if everyone was okay. They will always be my go to if I'm ever in a situation where my vehicle needs to be towed. read more

Thank you kens towing!!! I was stuck on the side of the road & they reworked their schedule & sent driver Scott to the rescue immediately! He was also understanding and patient! They made a stressful situation more than manageable! Thank you Scott & company!! read more

Horrible towing company!!! Do not recommend!!! They yanked my car out of a ditch with no respect. Ruined the underneath of my car. Dragged it out on the side of my car, they also stole $70 out of my wallet that was in my car!!! Stay away!!! read more

Great Tow company! Highly recommended! Very Very reasonable prices and they were at my car by the ice ponds in no time! Very quick service!

Left me stranded late at night, far from home, when I was locked out. I had to smash my window to get inside so I could go home. They told my insurance company there was no one who could be there for me, so I called them, and was informed that they did indeed have someone available...as long as I have $85 cash. Greedy, at least they answered the phone. No one else did. read more

Expensive (like all towing services), but they have the good trucks which carry the vehicle instead of dragging it. They guys who drive the trucks are friendly and polite, and they will let adults ride in the cab if you need a lift with your vehicle. read more

My son and daughter were in an accident 2 weeks ago and HPD had our car was towed to their lot. Our insurance took care of the tow and was in the process of being claimed a total loss. We finally were able to go and retrieve our belongings. My husband was allowed on the lot and accessed the car. The first thing he noticed was his basketball pump that was left in the trunk sitting on top of it. He opens the trunk and it's EMPTY! The speaker was gone! He goes into front seat to get our sons shoes and the sees that the dashboard was taken apart and the deck and bluetooth adapter was gone. He went into the backseat for other belongings he checks for the amplifier which was under the backside of the driver seat... that was gone too! He asks the guy that let him on the lot where it is.The guy replies "must be young kids jumping the fence and stealing stuff." I call it total bullshit! With amount of space between our car and the backhoe it was backed up against would have prevented anyone from removing the speaker due to the size of the box it was installed in. I'm assuming it's an inside job and it must have been taken before the car moved to that location on the lot. And whoever took our things knew exactly what tools they needed to take off the wiring. I am beyond disappointed with this company. read more

We were moving back to the mainland and needed to load a toolbox and a motorcycle into the container. We had used Kona Container/Car Guy-a McCain Co brand (808)649-0891 for everything. They had Ken's come out to load our stuff. I couldn't have been better served. They showed up when they said they would. Their truck wasn't in bad shape and the truck bed was in good shape. Our driver, Richard, was extremely professional! He had our stuff in the container in no time at all. If you are ever I need of a tow, I would strongly suggest Ken's. And if all their employees are as professional as Richard was, you'll never have to search for another tow company again! read more

I locked my keys in my car and my Geico agent was able to talk to administration at 4:30am. Love how Ken's is available and reliable 24/7. I missed their call and when I called back the lady seemed snappy and was cutting me off a lot while talking. I'm guessing it's because they're busy. The gentleman who came and unlocked my car was fast, efficient, and friendly. Definitely recommend this towing service. Nice bright trucks so you can't miss them! read more

We were at Kilawea crater rim as far as you could get. They were polite and reassured us they'd come. Arrived quickly, and we were on our way to Hilo in no time. I'd recommend them any time I broke down. read more

Excellent customer service over the phone and the tow truck came 15 minutes later, just like they said it would. The driver was fast and efficient making the towing experience as painless as possible. Besides my experience, I always hear very good things about them. read more

I had a schedule for towing a vehicle with kens, and they cancelled last minute after I already was across the island expecting them. Very unprofessional business. They cancelled because they said there was more business elsewhere, even after a firm schedule. Too many other good tow companies to use this unprofessional place. They also treated me badly because I am white, and not local like them. So if you call, sound stupid and don't expect them to do what they say. read more

The person answering the phone was courteous. The tow truck arrived within the time specified, and the driver was courteous and efficient. I will definitely call Ken's again, and highly recommend them to anyone needing a tow. read more