The nurses and doctors are top tier. They listen to your concerns with understanding and work with…read moreyou on a care plan that everyone can be happy with instead of the I'm the professional with a degree and I know better than you attitude. The only reason I took a star off is the rooms. Unless you're having an extended stay in the hospital, the rooms are disappointing. Not only are they emergency room size, but you have to share a bathroom with the person on the other side. The only thing separating the person from just barging in unexpectedly is a lock on the door. Don't have someone staying overnight with you...they definitely won't fit in the room at all and that's VERY disappointing

Northwestern Memorial used to be one of the best hospitals around. I've been a patient there for 10…read moreyears and administratively, it's gone to the dogs. Horrible service. Nightmare to get someone on the phone that's not working from home ( you can sometimes hear a smoke alarm battery replacement alarm in the background) who knows what they're doing. If it weren't for the Dr. I have, who is good, I would have transferred my care to somewhere else. So sad to see such a rapid decline.

I had my baby here and it was a wonderful experience. The entire OBGYN team I've encountered was so…read morekind, encouraging, and just wonderful people. Biggest shout out has to go to Dr. Reis, who I've continued to see over the years and is seriously the best. We've had a few (minor) illnesses/injuries that have landed us in the ER a few times over the years and have had better than average experiences each time. The wait has never been astronomically long and the staff has been great. Having a hospital so close were great staff who we trust so much means a lot. We're so lucky to have Masonic nearby!

I love this hospital. This review is for Dr Levitan and her cancer center staff. Been going here…read morefor treatments for the last 4 years and her team is very caring and always willing to make sure that I'm comfortable at every appointment. I've befriended a lot of the nursing staff and they always make sure to warmly greet me during my treatments and that I have everything I need. From a warm blanket, to snacks, juice, and even warm soup! At every appointment they make sure that they walk me to the correct station and I am handed off the the right department. The Cancer Center wing has had a lot of construction for the last 2 years and it's great to see that it looks beautiful and so spacious now. They have windows and can see the sun!

My boyfriend had surgery here today. Every single person we encountered were sweet, caring,…read moreunderstanding and gentle. The receptionist at the family waiting area was very sweet and kept us updated on our patient, his surgeons were very nice and explained everything in detail. They gave him an anti anxiety medication to help calm his nerves, and also gave him an anti nausea patch. The transportation guy, Malcolm, was also very sweet and gentle with him. Shoutout to Aaron who is a doctor in the post op center. We were there all day and the vibes were nice and comfortable.

I was told this place was the best it is not. I'm going back to the VA…read more These doctors are so busy they ask for test read the results and never call the patient, they never order the next test and your left looking on webMd to see what's wrong with you. Now my wife went there for a second opinion on open heart surgery and guess what? No one I mean NO ONE has gotten back to her yet 7 months later and the excuse they all use is I'm waiting on your medical records. I can be treated like crap for free I don't need to pay for it. If you value your life and you are hell bent on coming here stay on them because if you don't they will forget all about you. And, before you ask I have one of the best insurances in the country, so getting paid was not a problem. In closing there are too many sick people and not enough doctors to take care of all of them and it's so easy at RUSH to fall through the cracks. A side note my primary care doctor was AWESOME Dr. Austin ( in Indiana small clinic) very very professional.

My aunt, Aleli Towers, was admitted during the week of June 8 after suffering a stroke. It was one…read moreof the most frightening experiences our family has ever faced, but from the moment she arrived, we were surrounded by an extraordinary team of healthcare professionals who treated her with compassion, dignity, and exceptional skill. I especially want to recognize nurses Putnam and Ana, Dr. Khan, and PCT Rhea. Each of them took the time to explain what was happening, answered our questions with patience, and cared for my aunt as if she were their own family. Their kindness and reassurance brought us comfort during an incredibly uncertain time. I would also like to recognize the entire Rapid Response Team (RRT) and everyone who responded during her stroke code. The teamwork, urgency, professionalism, and calm demeanor they demonstrated were remarkable. Watching them work together so seamlessly gave us confidence that my aunt was receiving the very best care possible. Although I cannot remember everyone's name, every person who entered her room (834) in the Telemetry Unit contributed to her care with compassion, respect, and professionalism. Their dedication did not go unnoticed, and it made a lasting impression on our family. Please extend our heartfelt gratitude to everyone who cared for my aunt during her hospitalization. We will always remember the exceptional care, kindness, and humanity they showed during one of the most difficult moments of our lives.

My new go to hospital. Love the location…read more Everyone is Friendly and professional! Exceptional care and always extremely clean

There's nothing more terrifying than finding out a loved one has been rushed to the hospital. Your…read moremind immediately starts racing. I was on my way to a gig when my sister called, frantic our other sister, who was visiting for the weekend, had suddenly fallen ill and was taken to Mercy Hospital. I dropped everything and headed there right away. When I arrived, there was confusion about visitors, and my sister was asked to leave so they could treat our patient. When I was finally allowed back, I was alarmed by what I saw: my sister was unconscious, foaming at the mouth, and lying on her back with no doctor or nurse in the room. I immediately turned her on her side so she wouldn't choke. After waiting about 10 minutes with no staff checking in, I went to find help. Nurses in the area couldn't tell me who was assigned to her, and I was given paper towels to manage her condition myself. After about 30 more minutes, I finally found a nurse at the desk who said she was assigned to my sister. When I asked why no one had come to check on her, I was told my sister had been "extra drunk," combative, and had spit on staff so they essentially left her there. Despite this, she had still not received fluids or proper care. The nurse also mentioned her shift was ending soon and that someone else would take over. However, another hour and a half passed with no one checking on my sister. Eventually, a doctor briefly stopped by and said she would wake up in a few hours pending toxicology. When my sister finally regained consciousness, she was disoriented, confused, and not behaving normally. It took multiple attempts just to get assistance for something as basic as helping her to the restroom. At that point, it had been over four hours with little to no care. We requested a toxicology report, especially since her symptoms suggested she may have been drugged. Although blood had apparently been drawn (there were even remnants left in the room), we never received any results. The room itself was also concerning there were gnats and visible lack of cleanliness. When a new nurse came on shift, the attitude was dismissive. We were told we could leave, even though my sister clearly wasn't stable. When asked to collect a urine sample, the nurse refused to assist and said it was only being done to "satisfy" us. We complied anyway, but to this day, we have not received any follow-up or results. This was one of the most neglectful medical experiences I've ever witnessed. My sister could have choked on her own vomit. Over the 4-5 hours we were there, I don't believe her assigned nurse ever once checked on her in the room. Thankfully, we were there to advocate for her but that shouldn't be necessary for someone to receive basic care. I'm sharing this because no family should have to go through something like this. I truly hope Mercy Hospital takes steps to improve patient care and accountability so this doesn't happen to someone else.

If I could give this hospital a zero, I would. Has doctors will horrible bedside manners...They…read moredon't care to really find out what the medical issues really are with their patients...They just like to load up the patients with medications, that's their solutions to medical issues to their patients.. .! Avoid at all cost this horrible hospital!

Went here today for a lower back procedure…read more It was out patient and I have to tell you from the minute I arrived til the time I left I was treated with caring and respect second to none. Every nurse , specialist and doctor I came in contact with was amazing Thanks for making me feel like family and taking GREAT care of me Myself and my family appreciate it and thank you !!

I have been a patient here for about two years and unfortunately my experiences have been very…read morefrustrating. At the front information desk, I have sometimes felt dismissed or spoken to harshly when asking for directions or clarification, especially when I mentioned that I had visited before but needed reminders due to medical issues and medication-related brain fog. During some specialist visits, I felt that my responses were not fully acknowledged when I answered questions in ways that were unexpected. This left me concerned that parts of my medical information may not have been clearly reflected in my records. I have also struggled to get assistance from the Galter Life Center. Despite having a referral from my specialists, I have not been able to schedule an appointment or receive clear guidance through in-person visits, phone calls, or email. Additionally, I have attempted to contact Patient Experience and Advocacy several times but have not received responses to my calls or messages. When the system moved to NorthShoreConnect, I hoped communication would improve, but many of my messages there have also gone unanswered. Because of these experiences, I personally feel that my concerns have not been addressed adequately, and I would encourage others to carefully consider their options when seeking care.

I had a lab appointment and then walked in for Xray after, it only took 20 min of waiting! Staff…read morewas friendly and quick. Definitely would come back to do more labs here.

I tried to set up a appointment calling Northshore after my computer crash. It took 35 minutes. I…read morehad two people hang up on me. Finally I had a patient advocate help me and she set up a appiontment for me. Why Endeaver leadership failed to consider that personal computers crash or technical issues occur and not have a process to address this kind of issue is beyond me. Whether leadership addresses this issue in mind my remains questionable.

I am leaving this review to highlight a dangerous lack of care in the Radiology Dept on Jan 18th…read more My 89-year-old grandmother was treated with total carelessness by a CT technician. He provided no instructions and, more importantly, no physical help when she had to move onto the imaging table. Standing by while a vulnerable senior risks a fall is unacceptable. She was left improperly positioned and distressed. However, I don't want this to overshadow the kindness of Hortencio. We don't know his position, but he was incredibly warm and the complete opposite of the technician. Stroger Hospital needs more people like Hortencio and significantly better safety training for their Radiology staff.

They are incredibly stupid and rude ! They got a backwards system that puts patients through total…read morehell before giving them treatment which will either be long overdue or to late ! They got 2-3 women handling hundreds of patients a day long lines of over worked jrude ppl who get half the stuff given lost ! It's a total chaotic circus because their to cheap to hire more qualified help ! Trying to save money ! Instead Should be trying to save ppl ! My caseworker cannot get through to them they do not answer their phone and we need my medical records sent to s more competent hospital Northwestern their withholding my records and imaging and telling Me I got to be a computer geek and go online and figure their stupid system out ! Or come all the way down to the Southside to get their records ! God help anyone who has the misfortune of having to go to there

It not okay to have us waiting sick for three hours just to get checked we could die waitin this…read morelong I'm tired of ers

"Mental health care" is a cancer in this country. They will drug you for any made up reason they…read morefeel like will get insurance to pay. And then those drugs will cause you long term problems, leading to possibly more hospitalizations, leading to more drugging. And the cycle continues. it is a worthless cancer born of arrogance and greed and you should be ashamed.

So unprofessional. I'm having surgery tomorrow and at 2pm today don't know the time, location or…read morepre-surgical requirements. Nothing. The day before my surgery. I've called and called and finally at 2:15pm got someone on the phone. She was nice and helpful but for me to have to reach out like this is one of the problems with healthcare. What if I didn't reach out? What if they never contacted me? What if, as the case actually is, I'm working and can't take their random phone call whenever they were going to bother making it. I'm a little afraid of having surgery there; what if this kind of lack of management and protocol are in the surgery department, too? It's not reassuring. And it may be very dangerous to my health.

The worst ER Department,I've been in the emergency room for 5 hours…read moreThe Doctors are Great but their ER is terrible