We bought a used car from them and we paid over $430k for the car, the moment we signed, Joe Perillo the owner, who was our salesman as well stopped communicating. He would not answer my calls or text when it was necessary to communicate to provide information of the transporter company and their driver since we live in CA. He did not even respond to say okay I got it or anything like that, especially since these days a lot of scam transportation companies are out there and you should be careful. It would just take a second to reply okay but he failed to respond by even a text. Anyways, the car arrived in California, there was a few things shown in the photo that were missing. I have added the photo below. He would still ignore the calls and texts and disrespect us to the full extent. He would answer every call, and doesn't assign you to a salesperson or someone else so you can have them assist you. They are the worst and this car we bought we paid over 430k used. Also, he promised to cover 50% of transportation cost, he didn't. The transportation company waited for hours and he never paid what he promised that he will do. It was part of the deal. Please avoid this place as much as you can. Very bad experience, and the car has aftermarket parts that's likely been in an accident he is trying to hide even though the carfax didn't show anything. We are going to have the local dealership to inspect to find out. read more

Bentley Gold Coast - This whole bag is missing. We checked with the transporter and he never got it. - Car Dealers Near Me - Chicago, Illinois

Joe Abass who is the owner is not sincere no matter how fancy he dresses and carries himself that tricky car salesman in him is there he made a deal on a car with me ,I went out of my way to get my car sold at a loss just to get the car for a tax credit and when I called to wire the funds he had raised the price by 10 k and said it was sold No respectable dealership does that ....Bentley dealership really ?? read more

Call multiple times to inquire on a car, no follow up didn't even give me the time of day to respond to my offer. These guys have terrible customer service and can't answer simple questions read more

George and Joe are the types of guys who allow dealerships to live under the stigma of having slimy ass tactics! Called to inquire about a vehicle, was given a price. Called to buy vehicle and was told I'd be called back over and over and over again. Finally get a hold of someone and the jerkoff tells me I was given the wrong price. I call back to get a price and they tell me it's sold. 7 days later.... Vehicle still for sale on the websites. Charisma. Uniqueness. Nerve. Talent...... these guys lack all of it. Bunch of ripe ones too. I don't know who runs this joint but Perillo has been a good name in Chi.... He's got slobs running this place though. Cuck Joe Abbas tells people he's Joe Perillo...you're not even a shadow of Perillo, Abbas. read more

Very happy. Saleem was AMAZING Incredible store and inventory!!!! Just bought and Very very Impressed!! read more

Liars and lowlifes.... ordered 2 cars - once they came in they sold to someone else - DO NOT TRUST THEM! Buy your cars from Kerbeck - I never should have left them my fault - Joe Abbas + Ali - the two worst in the business/ read more

After deciding on the Urus to be the right choice for my first dip into the supercar world, I went on over to Lamborghini Gold Cost with my wife and parents to look at their inventory. From the moment we walked through the door we were greeted with a warm welcome. After discussing what I would be interested in, Ali and Joe guided me through the entire process of building out and purchasing my Urus. Any time I had a question pop up over the months while I waited to take delivery it would only take a simple text or phone call to Ali, and it would be answered immediately. The level of care throughout the process was not only exceptional but more importantly it was genuine. At the end of the day, we have an amazing new car, and with the experience we got from start to finish, it felt like we bought it from family. read more

Had like twelve or more 2021 Maserati Levante's listed on their website. I was in Chicago and stopped by the dealer to take a look. Don't recall the name of the person who greeted me - by greeted I mean a grunting head bob like greeting. I get they do that to athletes etc who shop here, but c'mon. And the greeting was the best part of the experience. After that it was your quintessential used car dealer in over drive mode. They don't have any of the cars in stock right now but they can get one for me if I put down a deposit. So I had to ask why the website was saying something else? Their answer was that they do not control the website. What does that even mean? You have someone in some Eastern European country randomly updating your website?? read more

Always be leary of dealerships that don't post their prices. It's a way of making the price more if it looks like you can afford it. And they force you to call them before you know the price. I almost never deal with businesses that do this. read more

These guys are a f*cking joke. Avoid if at all possible or if you are buying from them feel free to give them the screws as much as you can. I inquired about a Ford Raptor they had for sale and I received the worst possible customer service I've ever had. Because it wasn't a Lambo or Bentley, the salesman, Chris Abbas, treated me like a second class citizen and straight out told me he didn't have the time to deal with the questions I had. He pointed me towards Instagram and other social media to "research" the vehicle. Undeterred by his attitude and lack of knowledge , I made an offer (sight unseen) and we agreed to a transaction. Then?!? He goes silent.. for over 24 hours. When I am finally fed up with waiting, I reach back out and find out he didn't even have the courtesy to call or text me that the truck had been sold to someone else. Well...here is your Karma back buddy... you lost a customer who ended up buying a $90K Raptor (for fun) who could have easily been your next buyer on an exotic. (I already have 2). Plus these text screenshots show just how much of a POS you are for all to see. Enjoy all the groveling and brown nosing you do to earn the business from all those "famous" athletes. read more

Bentley Gold Coast - Text after he left me hanging for 24 hours. Maybe you should check your inventory before agreeing to a deal. This is customer service? - Car Dealers Near Me - Chicago, Illinois

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I visited Gold Coast yesterday. I was considering buying a Bentley and being a large purchase I decided to fly in from Los Angeles to inspect the car. The car was perfect. I met and enjoyed a nice visit with Joe the owner of Gold Coast and was dealing with Kane.. a salesman.. They could not have been more gracious, hospitable and professional. They made me feel welcome and never pressured me in the least. I came to the conclusion that the car was just not right for me. I have bought many high end cars over the years and cannot remember a single experience where I was treated better by a dealership than I was yesterday at Gold Coast... They even brought in lunch for me as they knew I was flying in and out the same day. Thanks Joe and Kane.... you guys know EXACTLY how to treat a customer... I look forward to doing business with you in the future. How about opening a store in Manhattan Beach? read more

Negligence led to endangerment. (Downer Groves - Perillo) (Bentley Gold Coast) manager Dan Kern and Sales Rep Dimitrious Mitchell failed to rectify a significant issue that they caused. I purchased a vehicle from Downers Grove in August of 2019 - Bentley Gold Coast fitted the car with tires that placed myself, my family, and those on the road next to me in jeopardy. The tires they put on my vehicle could not sustain the weight of my vehicle. They were off (over-weighted) by 1600 pounds. The rating was a 95w. The proper tire-weight requirements are 105w rear and 101w front, for my car. Bentley Gold Cost's error led to stress cracks and additional warping of the tires within 3000 miles of driving. A quote from the shop I took my car into - to inspect the tires; "I can not believe they did not explode." I immediately called Bentley Gold Coast and reported the issue. I supplied them with a detailed email, including pictures of the tires (cracks, type of tires, etc.), a statement from the shop that replaced them, and proper load weight specs. I asked for Bentley Gold Coast to cover the cost of the tires. There email response from Dan Kern read, "We have concluded that no adjustment is warranted. The vehicle was sold to you last August, over seven months ago. There is no dealer warranty on tires." P.S. Bentley Gold Coast admitted to putting on the tires before purchase and still refused to rectify their negligence. read more

offered $169,000 cash for a 2019 Mercedes Benz G 63 AMG. They did not have the vehicle in their inventory although it was on the website. They told lie after lie saying the car was on consignment and they couldn't contact the "owner" read more

For God sake, do not buy a car here. Do NOT deal with Perillo. If you google him, his philosophy is "Treat the customer how you would like to be treated". Funny thing is, he treated me like garbage. He is a Con-Man. I purchased a car from here and he promised to ship the car to me as I live across the country. It has been 1 month since the agreement was finalized. I have paid in full already, but my car is not here. I found out that Perillo was lying to me about the shipment company, because he told me every week they are coming to pick up the car and they had to reschedule. But I found out the company, called them, and they said he gave them a low-ball offer to pick up the car so they never agreed to ship it! When I call him and email him, he is rude and says I am wasting his time. When I say my car has been paid in full and he agreed to ship it, he says he is a "very resourceful and diligent guy". I can use quite the opposite adjectives to describe him. He is a con-man. I am not sure if I am getting my $182,500 back I spent on my luxury car. It has been 1 month since I purchased it and he doesn't ship it. Each week he has a different excuse, and he tells me he will follow up but never does. Quite the service for buying a luxury car from this dealership. I have hired an attorney. UPDATE #1: The car was delivered, but with only 1 key, no mats, no books, as was supposed to be delivered. I am fighting with Pirelli now to get what is contractually owed to me. I will be suing him if I do not get the stuff soon, and he will have to pay for the fees of the prevailing party. He was trying to save pennies, now Pirelli's negligence will cost him thousands. UPDATE #2: The car was delivered, with damage that was not there when I saw it in person. The Illinois Attorney General is involved. AND, Bentley Gold Coast owned me $1400 and the Attorney General had them send me a check. I went to cash it and the bank told me it was a "bad check". The Attorney General has been notified and said this is the worst thing a company can do, send bad checks, and he has escalated this issue to the highest of civil courts in Illinois. read more

I travel around the country looking at cars for special clients in Michigan, that don't have time to do it their selves. Today I went into Gold Coast to look at a 911 Speedster. I walk in and the salesman inside asks if I need help, I told him I was browsing. After that I go up to him to ask a few questions. My first question is how many are for sale in the US. He responds with "I don't know we don't sell Porsche." Well there was 3 Porsche's sitting in the show room. My next question is "is this vehicle on consignment?" The response I got was shocking." "You ask too many questions, why do you ask so many questions?" After that I left the showroom. I was shocked to receive this treatment from a person who's job is to sell a car too me. I Informed my client about this and he insisted we find a car elsewhere. I assume I was treated this was because I am young and may not appear to have a black card in my back pocket, but you never know who you're talking too.. I've visited Gold Coast many times and have spoken to many nice gentlemen. But my experience today was horrible! Beautiful showroom, beautiful location, beautiful inventory, awful customer service! read more

Went to Gold Coast last month to test drive the new Maserati Ghibli. I can only describe the entire situation as odd. We met the sales manager who took us for a test drive. Easy enough. Unfortunately, he didn't seem to be very interested in selling the car and had limited knowledge on the tech and specs. When we got back to the showroom he had difficulty answer some if the most basic question and kept looking things up on Maserati's web site. He offered to email me a sales sheet...which arrived a week later. To add insult to injury, when I emailed and requested a formal quote with the specs I wanted he never responded. Oh well, guess he didn't want my business. read more

Con Artist, I wouldn't be surprised if the reviews are "fake news" written by friends and other colleagues. This place prejudges and tries to nickel and dime you based on what they think they can get out of you (granger that's expected at car dealerships), but I don't need to hear how you sell to celebrities and big wigs al the time. We don't call clients because they want us. Okay, well I will be okay spending $100K with someone who knows a little about customer service. read more

I bought my maserati here a couple of months ago and today I hit a pothole. I brought it in to have to check and reconfigure the error I have on my dashboard. Carlos from their repair show on illinois said it'll cost me $250 to check and re programed and it will take 5 hrs to do this and it is not covered under the warranty! I was very up set and called the maserati.com they referred me to maserati in lake Forrest. Within 3 hrs my car was error free and the man said it was covered under my warranty. Do not ever buy a car from this people. Once u buy a car from them that is it no customer service at all. All they car about is your money. I will also be writing to the manufacturer's corporate company and let them know that they are insulting the maserati 's reputation in the industry. Lying and over charging customers will not take you very far!! read more

This past Dec2013, I had the best day, test driving cars, the staff kept my husband happy serving him espresso's and bottled waters. I really had fun with Rich, he was easy going and never pressured me into one car over the other, I was super nervous on my first test drive, as I live in the 'burbs' & I am used to less traffic, less people crossing the streets, needless to say I was pretty turned around, like a fish out of water. But like a champ, I sped down Lake Shore Drive suspecting I might have given Rich a mild heart attack, but he was always smiling! It was a bucket list day for sure, jersey city girl test driving these cars. I left the dealership, I didn't make a purchase that evening. I told Rich I needed to think on it, surprising cool about it, no pressure follow up sales calls, long story short, my new baby graces my garage and every time I see her I beam with pride. I highly recommend asking for Rich, he is professional, easy going and a great co-pilot! read more

The owner of this place is ridiculously rude and nasty. I have a private caller ID set up on my office phone for privacy reasons involving my job. He got mad at me and basically told me I was being disrespectful, sneaky, and told me I wasn't welcomed to call Bentley Gold Coast again. I was looking to purchase a RR Wraith, and little did he know upgrade from my 570s to a 720s. Kiss your 500k+ deal goodbye. I'll stick to my local dealers and get my cars customized to my liking read more

I write this review with outmost satisfaction. When I first contacted the Gold Coast dealership I was skeptical to purchase a car from Chicago and have it delivered to Los Angeles. When I got on the phone with the manager Rich, I got a sense that these guys are honest and want to make deals and have clients return back to them. A few conversations later (Rich was always available to talk and answer questions in the friendliest and most professional manner), I had picked out what car I wanted to negotiate on. I even spoke with Joe the owner of the dealership. He just seemed like a nice guy that was down to earth and wanted to keep his clients happy. Impressive! When you are buying a pre-owned car without seeing it, you always wonder what you are getting. Somehow I was reassured when dealing with Rich and his staff that these guys are honest. He described the car in detail. He answered all my questions in detail. He made the transaction easy and pressure free. I finally got the car here in LA. It was in even a better shape than Rich had described it to be. I am thankful for this dealership's honesty and level of service. Now I know this is why this dealership sells long distance all day long. They do it right! I will be hopefully doing more business with them in the future. Trust builds relationships. Thank you Gold Coast Bentley and especially Rich. read more

First let me say that I am not even close to the target consumer of these types of automobiles. I don't even own a car. One of the friends hed a benefit here one night which I attended. First let me say that the venue is top shelf. They have a mix of Bentleys and Lamborghinis scattered all over. The music, drinks, and appetizers were excellent. They had their salesmen on staff just in case we had any questions about the merch. I did show interest in one of the Bentleys and the salesman was very nice and extremely knowledgeable about the car and the history. I found the conversation very fascinating. We talked for about 10 minutes even though he knew I was not in the market. First class establishment with excellent merchandise and service. P.S. I found it funny that the Lambos had at least a $3k/year tax for being a gas guzzler (9 mpg city, 14 highway). read more

I spend a good deal of time in this neighborhood since I'm a Loyola student. I think it is nice to be able to have some car eye candy to look at while I'm walking to my classes. This is worth 1 star in my honest opinion. Unfortunately, after dealing with the crap attitude, sleazy salespeople, the tourists, and the rest of the crap that goes with this "dealership", I have found the perfect word to describe it all... WANKERS And I'm being polite. The staff is nothing but a bunch of WANKERS. I would recommend doing all of your auto^H^H^H^H high end performance driving machine shopping elsewhere. read more

My wife is planning to get a new car as her BMW X50i M is about to be out of factory warranty and so we decided to checkout a slightly used Bentayga at Bentley Gold Coast. Showroom was small but nice. We told the salesman were we're looking for a used Bentayga and he said there was one new one that was just test drive and we can take it for a spin. Great service, knowledgeable without being pushy. After the test drive my wife decided Bentley was not for her but our short experience with Bentley Gold Coast was a positive one. read more

Bought a Lamborghini several years ago and traded it in for another car. Contacted Gold Coast for a refund for an extended warranty and talked several time to their finance people and have yet to get any money back. Worse service I have ever had from a car dealer in my life and no return calls or feedback. At the point of turning it over to small claims to see if I can get any action at all. Have owned over 30 cars in my lifetime and would never work with these people again. read more

You want to buy or sell a car. Look no further. Ask for Tariq. I bought a used Ferrari from them and every aspect of the deal went as smooth as silk. The other day I called to sell them my Bentley. We make a deal in 5 minutes and he takes my word on the condition and he wires me the money. That's right. I have the money in my account and I still have the car here in Orlando. If they can trust us, I guess we can trust them. I will be back. Eric Orlando Florida read more

Best customer experience. If you're buying a car ask for rudy. Picked myself a maserati granturismo mc and I couldn't ask for a better salesman. He made sure to accommodate every request I asked. Was completely honest and straightforward, no games and no bs. You won't regret it! read more

I am seriously blown away by this well oiled machine. I bought a car out of state and the customer service and phone rapport was just amazing. I dealt with Rudy in sales and every annoying question or pestering detail I thought would be trivial he was happy to tackle with grace and ease. Many many thanks and y'all have a customer for as long as I'm buying cars .... which is gonna be a while ;-) read more

IF YOU WANT TO GET SCAMMED THOUSANDS OF DOLLARS THEN THIS IS YOUR PLACE. I took my Lamborghini to these guys on June 15th. They told me the oil pressure sensor MIGHT be bad but they didn't 100% know. Tom wanted me to pay $7500 plus the wiring for an additional $13,550. When I told him I had another estimate for $2020.98 from another Lamborghini shop. He got mad and charged me $500 for "Diagnosing" and after i told him Im going to tow my car to the other shop he agreed to fix my car for $2900. That included the oil pressure sensor, gasket, and some bolts. I told him I needed all the old parts back. Once he finished my car I requested him to provide me all the old parts the same second he was done. He told me the only thing he has was the oil sensor. All the gaskets and bolts, were never changed. He ended up charging me $3,699,75 for something they never did. Grand total $4,199.75 for something they never did. STAY AWAY FORM TOM BECAUSE HE LIES AND BELIEVES HIS LIES!! read more

Nothing is ever as good as it seems.... As a board member for a not for profit corporation, I sought out Bentley for our annual fundraising event (October 2009). Based on positive recommendations, we negotiated price and were treated very well (George gave us a tour and was lovely).... After several weeks, we finally met with the marketing manager (Nina) at the dealership. I had spoken and emailed with her several times up to this meeting. Prepared to hammer out a few more details and sign a contract, we were slammed with news that Bently was no longer able to honor the price without a contract nor were they willing to talk about ways to make this event work. What we were told is that there is new ownership of the dealership and these new owners want to compete with the Field Museum and other destination event venues. As cool as luxury cars are, Bentley will never even compare to venues like that. In order to be compared to those placed, the new owners made the venue rental price increase. Not only were we not able to afford the new price point, but we were told that the dealership would not be able to honor a special auction item that was promised. I would not recommend this location as a venue for their unprofessionalism and their disregard for those who give selflessly to better the lives of others. If you choose to frequent this venue, check out the new signs on the car dashboards. Seriously now..... read more

The customer service rep. that answered the phone needs a little training in ethics, customer service, etiquette, manners, etc., etc., etc.; it is unbelievable the way these people treat you over the phone; I can just imagine them entrusting them with a couple hundred thousand dollars to purchase a vehicle; who knows the outcome. I prefer to spend more money than to be treated this horrendously. I am not sure if he thought I was prank calling him or he was gauging me over the phone to see how serious I was about purchasing a vehicle or at the end of the day I really do not care because I was not begging him to sell me one of his vehicles. See, the problem nowadays is that the few dealers that have a couple of luxury cars in their inventory, given the sham "shortage of chips" think they can manipulate, mistreat, underestimate, and berate clients; well Sirs I am not going to beg you and I am not going down to their level and yes I was cash ready to purchase a vehicle and yes I have the credentials to buy two or three more if so I pleased but NO you are not going to get my business because I am not going down to your level. Go Brandon yourself and good luck and you know all this Brandon pandemia shall pass too, I will be patient, I will pay fair price for my ride and you, again go Brandon yourself. Piece of Brandon. Sincerely and Truly yours, read more

I bought a used sports car from them after finding the car listed on ebay. I had never purchased such an expensive item without having seen the car or the dealership in person and I was very nervous about dealing with a dealership so far away from me. My salesman was Chris Abbas and once we decided on a price, he made the transaction smoother than I had hoped for. In order to reassure me that I was indeed dealing with a reputable car dealer, he spoke with me through facebook so I could see him with the car in the dealership. He also made it possible for me to speak with the previous owner of the car, which was very reassuring. He kept in contact with me throughout the process and always returned my calls. The car was as promised and is in great shape. read more

do not trust this dealership. they are very very dishonest. cars have title problems and/or been in accidents or had body/paint work. stay away. search joe abbas on ferrarichat.com and see over 8 years of very bad experiences, like mine. buy from anywhere but them. read more

Bought a brand new 2017 Bentayga from here. I did the deal completely over the phone as I'm from Utah. My sales guy was Roland. I received the car with a oil change and service due from the first start up. Roland claimed it just needed to be cleared. This is a lie. I called about 5 times to Roland regarding questions and issues with the car within a week of delivery. Roland knew nothing about the car and couldn't walk me through anything I asked about operating the car. Additionally I've had several issues with the car and Roland will state he will check with his service guys and call me right back. To date I've never been called back one out of the 5 times I've called about different issues. This place is clearly a disaster and I made a huge mistake giving them my business. read more

Even if you're not in the market for a Bentley, Lamborghini, or Bugatti, Gold Coast Bentley is still a fun dealership to check out and gaze at the car of your dreams (or your next car). Yes there are a lot of tourists here, but the sexy, stylish cars take your attention off of them. If you buy anything here, opt for the Bentley Mulsanne over the gift shop merchandise. read more

Be careful this guys will do anything to sell you a car...even lie! Send an inspection on used car always...they will lie about the shape and what is wrong or not in the cars. Waisted my money and time. If you can go somewhere else read more

One of my favorite car dealerships. They are professional yet personable and very accommodating. Rudy assisted us in our purchase and he was beyond great. Most definitely recommended! read more

I park my motorcycle nearby and left my lights on this morning. A couple clicks was all I could get from the starter when I returned after work. Seeing Gold Coast Bentley nearby, I walked in, explained my situation to the guy at the desk, and asked if they had a portable battery charger I could borrow. Without hesitating he set off to find one and handed it to me a few minutes later. I was able to start my bike and spare myself either the cost of a cab or the humiliation of riding the El at 5 PM in full gear. I give them 5 stars for gladly helping me out. read more

Bang & Olufsen hosted a party here for it's customers. Since I don't plan on being in the market for a Bentley anytime soon, my fiance and I attended. It was a pretty fun party. I've never seen such a cross selection of guests at one party. Ironiclly, there wasn't any B&O merchandise on display. That's ok-- I drooled over the cars. read more

I was in from out of town and looking to discuss a new purchase. They looked at my old jeans and jacket and were completely uninterested. Not helpful at all. The staff reminds me of the movie Boiler Room. read more