This review is for the Land Rover sales department - Prior to Land Rover, I've purchased from Lexus and Audi - both were great experiences, but Matt Bonkovich and Mark at Howard Orloff JLR went above and beyond for our experience. When we first walked into the dealership Matt immediately offered to assist us in our early stage search. He was extremely knowledgeable, personable, and made our ineraction truly enjoyable. It was a very chilly day in Chicago and he walked us around the vehicle to show us the features and offered the test drive experience. We never felt pressured to make a decision, but more so informed by a true luxary vehicle consultant. I will admit, the Velar is a pretty easy sell, but Matt made the process even more enjoyable. Once we got to finance, we worked with Mark and he was equally as impressive with his approach in explaining the process, walking through additional packages (not pushy) and addressing any questions or concerns we had. This was an outstanding experience and I'd recommend this team to anyone! read more

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NOW W Ai . I booked my car to Svc. Confirmed and the day before it's due the are reading me some policy about loaners. Must be someone from high school working @ the switchboard. Or Ai. !!!!!And big attitude towards aging Volvo Svc. I think this dealership doesn't understand. Volvo for life slogan. Attempted to get a loaner which they have given always in the past w current and past Volvo. Someone on the other end of texting is clueless that 90 k Svc and belts and shit cost money as specially the rates they charge. Dealerships need the extra cash. When you're out of warranty !!! Is money making machine. Ok I'll just drive to the big one in Dupage. Besides the car needs hwy miles!! What's also a shame is my dad who would be over 100 y/o this year purchased his first auto @ the original Howard Orloff ! Been customers for a long time. read more

Howard Orloff ie,, Jaguar of Chicago conducted a oil change on my Jaguar XJL in 11/25/2026 and gave me a fraudulent 21 point inspection of my vehicle stating that the vehicle was in excellent condition when in fact their technician negligently and blindly filled my car with oil or flat out didn't change the oil at all and didnt follow jaguar procedures of checking the electronics on the vehicle after a oil change because their is no physical dip stick he missed a severe defect in the vehicle electronics be the oil monitor system was not working and my engine was destroyed because of oil starvation the vehicle never alerted me of this issue because the electronics in the vehicle was not working and the technician missed this defect and now it cost me over 10,000 to replace engine and once I notified the service manager he was very rude to me and told me to stop calling his phone and Howard Orloff owners and executives have been silent on this Issue and not willing to give financial assistance now I am forced to drag them to court to remedy this fraudulent and deceptive business pracatice DO NOT TAKE YOUR JAGUAR HERE FOR ANY SERVICE be they dont accept any liability for their technician errors ERIC TERRY read more

If you're a Chicago resident, consider driving up to Northfield Land Rover for a more transparent, fair, and customer oriented experience - not the typical experience that results in all the stigmas we hear about the automotive industry being shady. --- I brought a customer's Land Rover to this dealership after my shop had already performed extensive diagnostics on a nuance engine issue we couldn't fully resolve; I thoroughly explained every step we had taken, and they reassured us that our process was correct and positioned themselves as ready to take supplemental *next steps* within their $280 inspection charge. What was never made clear is that they would restart diagnostic procedures from scratch and that in doing so, would escalate the pricing into thousands of dollars. What started as a simple $280 inspection disclosure turned into escalating charges that should have been discussed prior to the appointment time. All smiles during the handoff, but once the car was in their possession, the floodgates of extra and absurd pricing came in. The entire experience felt like textbook bait-and-switch which is especially disappointing considering the long standing relationship we had with this dealer. read more

Had an issue with my RR Sport and had to get the issue fixed at the dealership. Nobody likes having to get work done on their car but Lee Zarras made the process a lot more painless. Lee is an incredible service rep and the reason that I will go to Orloff when I am ready for a new Range. read more

I live in Pennsylvania and purchased a vehicle from Orloff Jaguar Of Chicago. Everything went smoothly. My salesman Steve was awesome. He handled every detail of the transaction from the sale to arranging for shipment of the vehicle. The car is everything that it was represented to be. Thank you Orloff and special thanks to Steve! read more

They work on my Land Rovers roof weatherstripping twice (according to their records) It flew off the roof on the highway someplace between Boston and Cleveland. Hopefully didn't cause any damage to someone else's vehicle.. They want thousand dollars to replace it again. No warranty on labor. I am lucky I didn't let them rotate my tires- Imagine losing one of those on my trip. read more

Howard Orloff Imports - Orlofff slogan: third time's a charm" - Auto Repair Near Me - Chicago, Illinois

Very good service and help each time I've had an oil change or service! Everyone is very nice and pleasant to interact with. Nice seating area and desks if you bring a laptop. read more

Please do yourself and favor and DO NOT buy a Range Rover. I bought a brand new Velar and will definitely be my first and last Range Rover. I have had 3 used cars and this brand new $98k vehicle has had more problems than all my previous used cars combined. Literally. Multiple times this vehicle would not start due to electrical / software issues. Yes you heard it. A brand new $98k car won't even start. I've had multiple service appointments / software updates here. Nearly 3 years later (got it brand new late 2017) it is still not fixed. Also randomly all the instrumentation / dashboard will shut off while driving. See the pic. Yes that is while the car is in motion and the entire dash is dead. No speed, fuel, turn signal. This is on a good day. Sometimes the car wouldn't even start. 3 years later and nearly 5-6 software updates promising to "fix the problem" and it is still doing it. I am now out of the 50k factory warranty. I paid $4,500 for the 100k extended warranty at the time of purchase. You'd think this would cover this problem right? NOPE! They charged me $574 for a software update to fix this problem that has been there since I got it. Also. The remote app is awful. Just as unreliable as the vehicle. Maybe even worse. Car doesn't start half the time. See attached pic. 1.5 / 5 stars with over 1,000 reviews. I'm not making this stuff up. Look up other vehicle brand apps. MUCH better consumer satisfaction. I truly do not understand how anybody who is aware of the horrible reliability of Range Rover would waste time, money and sanity on such an overpriced unreliable vehicle. Please do yourself a favor and buy ANYTHING else. read more

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Lee Zarras and David in the service dept were amazing! They fit me in for a lst minute tire repair. I had a nail in my rear tire this evening and they worked a miracle for me! Not only was Lee hospitable and a sincere gentleman but David also explained everything in detail. They even had my tire repaired and my car washed! Both men were true gentleman and excellent service advisers. Thank you for an awesome customer experience today! I am grateful for you working me in on such short notice. Thank you once again! read more

Took my 2017 Evoque for an annual maintenance; under 40k Factory recommended. The service fee has substantially increased compared to previous years. (This would be my third year) They found that both brakes and rotors for the front and rear needed to be replace. The amount for labor charge was a joke! I will not come here again, unless i need to use my extended warranty read more

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The body mechanic that H.O. used for my Jaguar screwed up some wiring and caused the wiring harnesses to melt and short circuit. This also caused a drain in my battery. Initially they claimed that they did all the work perfectly (as they always say) and I had to pay nearly 400$ out of pocket for a new battery. Auto body mechanic that Orloff used had to pay nearly 9K for additional work but H.O. still refused to reimburse for the battery although the issues are directly linked (by this time they had to replace the battery a second time due to the initial faulty wiring) Once wiring work was completed by H.O. (It took 8 weeks) I pick up my car and immediately notice that my speakers now do not work. I inform H.O. and they confirm that they also could hear there was an issue, but made me wait literally weeks to begin repairs because the Service manager was OOO. They wanted him to listen to the speakers as well (I still don't know why). When I finally got to speak with the Service Manager they told me they needed to keep the car in order to do diagnostics (someone from ABT told me this should not take more than one hour to perform). H.O. did not want to give me a loaner and elected to give me my car back more than 24 hours after I left my car with them (still undiagnosed). I reached out to another manager multiple times via email and left messages with the receptionist. I have not received any response from anyone at Orloff in 6 months. Additionally, I requested support from the Better Business Bureau and H.O. Did not respond to the BBB on two separate occasions either. On top of all of this, I received a nasty email from the service representative who was not pleased with my review of this negative experience, as it affects "how [he is] compensated", and refuses to provide any service beyond that (email attached to this review). This review does not cover the H.O. Tow truck driver breaking the tie rods on my car (leaving the car unable to drive for a period) or the incorrect mirror being replaced on my car, requiring my car to go back to the shop for two days to replace (...two days to replace a mirror). read more

Howard Orloff Imports - Email from H.O. - Auto Repair Near Me - Chicago, Illinois

My wife and I had driven our 2011 Pilot for the better part of a decade. We knew that it was time to get something new, but, based on past car purchase experiences, we were really wary about stepping foot into a car dealership. We finally decided to walk into Orloff Imports to take a look at a Volvo XC90. With one eye on the exit, we met Tim. What a pleasant surprise the experience wound up being. We went for a test drive and knew that this was the car we wanted. However, I didn't want to get roped into negotiating until I had a chance to do some research. Tim applied zero pressure on us and simply promised to follow up. He didn't hound us with calls and emails. Simply one email telling us more about the car and the offer price. I did my research. I made a counteroffer and prepared to battle. The next day Tim responded by email and made a very reasonable counteroffer and asked me to schedule a time to come in. Were we walking into an ambush of hidden charges and upsells? Nope. The whole process took a little over an hour. The Pilot was traded in for a very reasonable amount and we left with our new car. The entire experience was stress free. I still can't believe how easy it was and how none of the usual dealer-pressure was applied. Tim and his team were great. I will definitely recommend Orloff to anyone dipping their toes into a new car. read more

This review is for sales department, in particular Adrian from Volvo sales. He priced everything fair upfront and didn't play any games. What I asked he delivered, and what he promised he kept. Communication, knowledge, personal service A+. There is more. Unlike other sales folk, he didn't stop there. I already needed couple of favors post sales, he could've easily passed me around now that his part is done, but he still goes above and beyond helping further. Go see him, and make it an easy, and pleasant experience. read more

Howard Orloff Imports - XC60 - Auto Repair Near Me - Chicago, Illinois

My car needed basic work done, including fixing the driver side mirror. When I got my car I realized the mirror wasn't moving with the control inside so I took it back because I knew for sure it wasn't like that before I took it in. When I talked to John Knoll he insisted that there was no way that would've happened because they didn't take the door off or whatever excuse he gave. He tried to get me to pay another $500 to get it looked at and I thought that was BS. Your guys broke it! After lots of convincing he said he would look at it. And of course I was right, he said more BS about how it was a shortened fuse. Here's a business tip for John: maybe you should listen to your clients when they say something about their car. Especially to women who already mostly feel uncomfortable at car dealers where they're used to being dismissed. Also, looking at previous reviews it doesn't seem crazy that they damaged my car when I took it in... they've done it before. Another thing that happened 3 weeks later, my coolant was under the minimum level...shouldn't that be checked when I take my car in?? I will drive to any other place next time I need my Volvo checked. read more

I had a very mixed experience with Orloff, but came away with a mostly negative conclusion. To make a long story short, it seems that someone at Orloff drilled two holes into the body of my car to install the rear license plate (with, of course, an Orloff frame) onto the tailgate instead of using a license plate bracket attached to the holes provided by the car manufacturer (the ones with the plastic inserts). If you're interested, you can read the entire review here: http://www.chicagonow.com/chicago-board-tirade/2020/10/car-dealer-lie/ read more

Terrible service. This is my third time taking my car into this location and the third time they've not done what they should have. Each time, I've dropped my car off, given them a list of things to be completed or looked at, and then they do 1 thing on the list and ignore the rest. It is unbelievable how disorganized and negligent these service folks are. You would sell so much more if you're salesmen utilized any common sense and customer service skills. I couldn't even get them to replace my key fob battery correctly. Do not trust this place with your car. read more

Went there over the weekend and purchased a new truck and I couldn't of been happier with the care and service that I received. I have purchased vehicles and trucks from other dealerships and these people were above and beyond the rest! Specifically Paul and Alicia, two of the nicest people that I've dealt with in the car business. Couldn't recommend this dealership and those two individuals more. Will absolutely be going back the next time a purchase needs to be made! read more

After spending over $5k at your shop in the last 3 months, here's what I've experienced: your shop lost my engine cover and didn't replace it before giving my car back to me. Who "loses" a huge black 3ft long engine cover on a floor as pristine as your shop? I called within an hour of picking up my car to report that the coolant light was on again and was told that I couldn't bring my car in for another month!!! That prompted me to think that your quality controls aren't very good at all. After waiting a month to return, your shop didn't fix my coolant leak OR replace the missing cover after my car was there an entire week. Told me on two separate occasions in the last month that the engine cover had been ordered and was at the shop. I called in to check the status of my repairs and was told to come in at 3:15 and it would be ready for me, only to get there and find out the engine cover hadn't even been ordered. I was given a courtesy car and a full 2 days later you brought my car to me. Honestly it felt as if my vehicle was low priority--actually not even considered a priority at all-- and by proxy, so was I. This has been my worst experience at a dealership EVER. I received several apologies over the course of this debacle, but the chaos, poor communication and shoddy service persisted. I've had enough. Once you finally installed the engine cover over a month after it was "lost" I decided to never bring my vehicle to your shop again. I feel zero loyalty to me as a customer willing to spend thousands of my dollars at your "service" facility. I've spend around 6 hours Unnecessarily going back and forth to your shop during this process, costing me well over the cost of my repairs in billable hours. I'll get my vehicle serviced elsewhere. Somewhere that my time will be respected from the start. read more

Howard Orloff Landover Chicago performed..." On 04/01/21, Howard Orloff Landover Chicago performed some work on my 2020 Range Rover. About 07/05/21 the car started making some loud noise. No available appointments until 07/21/21. The car noise got louder and the car was towed 07/09/21 to them. Lisa, service advisor called to relate the caliper bolts were missing /gone. Thus, the caliper cut into the rim and the rim had to be replaced with a cost of 1523 that landrover was NOT going to pay because according to them someone (maybe a ghost) had worked on that car. NEEDLESS to say they were/have been the only people who have worked on my car since I bought it. I talked the Craig Urban, service manager. When I tried to explain to him David Orloff Landover Chicago is the ONLY dealer that has worked on my car, he became very defensive and called me a liar. When I called him an xxxxxxx he got offended and told me I needed to pick up my car that day because they will not service my car and that he wanted the car off off his lot that day. So, he can be disrespectful and call people names but we (customers) cant ? I talked to David Orloff, VP at David Orloff Landrover Chicago. When I started presenting information like the CARFAX that shows they've been the only dealer that has worked on my car and challenged that someone else had worked on this car, he stated to get my car off his lot that day. Who do David Orloff and Greg Urban think they are? How dare we confront them on their bs. I guess we suppose to surrender, be submissive, and accept the lies they tell us and swallow their disrespect ? Otherwise, they throw a tantrum and opt not to service a client's car because we had a disagreement. This is the type of people, you (the reader) wants to make business with? Reminder, they were the only people who have worked on my car but I guess if they say they were at fault now they become liable. So they going to play crazy and denied they did anything wrong despite being the only dealer that has worked in my car. They even suggested, the crazy idea that I have had the brakes changed in less than 3000 miles by someone else because they brakes look brand new. Again, ask yourself if this is the team you want on your side when you buy a 100K car and they tell you the warranty does not cover it because we believe a ghost did some work on your car. Thus, it is not covered and I demand you to take your car off my lot the same day because you (the customer) called me on my bs. Remember when you buy a car they tell you everything is covered and possible. After you are out of their lot, they treat you like garbage like David Orloff and Greg Urban did to me. Next time, go elsewhere because they will sell you a fantasy that will turn into xxxx when they make a mistake and you bring it to their attention. read more

Howard Orloff Imports - Auto Repair Near Me - Chicago, Illinois

One of the reasons we bought a Volvo was the service we received versus Acura. Our sales person Adrian was very knowledgeable about all models and all things Volvo. He also advised you into the best car for your situation and avoided using closing techniques to allow you to make your own decisions. Our experience with not only Adrian, but the broader team was great, class acts. Simply thank you. read more

I used to love this dealership so much (have purchased 2 Jaguars and a Volvo from them) but their service has been steadily declining and I will not be buying a fourth vehicle from Howard Orloff. Brought my car in for maintenance service over two weeks ago and while I was there requested a body shop estimate for some minor front end damage. I was told I would be hearing from the body shop promptly. A week later after hearing nothing I followed up and after some moments of confusion about my job on HO's end, was told I would be called shortly with a quote. Still waiting a week later. On top of that while I was in the service department, several managers were sitting at their desks with masks hanging around their necks instead of on their faces. I felt so uncomfortable I stood outside in the cold for the remainder of my time there. read more

Absolutely amazing service! You guys deserve more than 5 stars. I went to Howard Orloff on my way to New York because I had a broken part on my Land Rover and without an appointment they helped me out right away and exchanged the parts for me. Let me say that Cesar the man that works in the Service Department is an absolute sweet heart, he took care of it right away. Great place just awesome!! read more

Double the cost for half the quality, that's the moral of the story. Howard orloff has a low standard for service. You will be returning when they didn't fix what you paid for or just did a terrible job doing it. It's the kind of place that over tightens screws so that things will break in the near future. They recently quoted a repair for me that was flat out double what it would cost anywhere else in Chicago. Maybe if they gold plated everything, but come on double? Having a paper air filter changed cost almost double what putting in a K+N high performance air filter would cost. They are simply out of touch with reality. But, if you take your car here, you are also out of touch with reality. It's pretty pathetic and sad that people keep supporting them. You can buy a car anywhere but to have it serviced here is just bad judgement. If you love your car, Don't Take It Here! read more

I have been a customer of Orloff for over twenty years. I've bought three cars with them. I have always had my cars serviced at the dealer. However, in the past year, their service department (s) seem to have broken down completely. My most recent interaction came when I realized I had a headlight out. I called to see if I could bring the car in to have it repaired. The very nice and competent woman who handles these calls told me that I could bring it in 10 days time and then leave the car for 5-6 days before someone could look at it. This is for a headlight. Also, she told me, they have no loaners for their customers. So, to repair a headlight, I would have to wait over a week to drop it off, then wait another week before anyone looked at my car and in that time I am on my own for transportation. I am now having my car serviced elsewhere, like so many others that I know. I hope that Orloff can turn this around, but I had a lot of issues with them earlier this year and things seem to only be getting worse. read more

Literally the worst parts dept. they refused to sell me brake pads because they told me i drive an LR4 even though I drive a Range Rover. I think I know what I drive. So apparently you can't buy any parts from them unless you drive what they tell you drive. plus beyond rude. I have one of the most popular Land Rover podcasts pretty sure I know more than any tech in this janky place. Or 15.00 an hour parts runner read more

I could not recommend this to my worst enemy. Their service department is terrible, their sales department is even worse, and, to make matters worse, they are misrepresenting what the governors mandate is. They are requiring clients wear masks, "in accordance with the governors mandate", however, the governors mandate, clearly, says that you are required to wear a mask if you are indoors and cannot maintain proper physical distancing. I had a service appointment, and decided I may go look at a car after my car was repaired, and, after getting a message about the mandate to wear masks, I got several messages, rather than answering my questions in sales, they were asking me to come in. So clearly they are not worried about their customers, or else they would answer the questions over the phone, or by email, not make you come in in order to talk to them in person. Piss on this place. They are rude, they lie and are pathetic! read more

Long story short, the clerk in the parts department had a very terrible attitude. When called out on his attitude, his excuse was he had a long day and never once did he apologize! I just had a long day and needed to change my oil, buy a filter and get out! I didn't need to be treated like I was a hassle. Won't be coming back to this STEALERSHIP. read more

This place definitely values their own profits over anything of yours especially time. There is a "not my job" mentality throughout which makes this a frustrating place to visit. read more

Have been here multiple times to get my Range Rover serviced and I'm always met with excellent service and very friendly staff. Highly recommend. read more

Just took delivery on a brand new Volvo XC 90. It is just beautiful and I can't wait to drive it. I have to give a shout-out to Steve Hara and Paul. They made the stressful process of buying a car so pleasant! I will always drive Volvos and will always go to Steve and Paul to buy them. read more

I recently took my car in for an issue with a tire and the team and service staff was excellent. Luis Nunez took great care of me and I was in and out of there within an hour. He was also able to get me in the same week that I called which was much appreciated as they do not have many loaner cars and I needed my vehicle for school drop off and pick ups for my kids! I would recommend working with Orloff and Luis Nunez highly for any service needs! read more

I was so lucky to find Alicia Houston. I was deciding between Mercedes and a Jaguar when I walked into the Howard Orloff Jaguar dealership a month ago. I told Alicia what I was looking for, and she was quite helpful yet un-opinionated. And she was patient, helpful, not pushy. She is the knowledgeable professional that every auto salesperson should be. I feel like she is a friend now. So, if you are looking for a very knowledgeable sales rep and one that enhances the buying experience, go see Alicia Houston! The best in Chicago! read more

I purchased a car from Michael Stevens in January, 2020. I live in Minnesota and flew to Chicago to pick up the car. Michael was OK, the transaction went relatively smoothly, but Michael did very little. As we sat waiting for their product specialist to show me the car, Michael and I shared small talk. He went on to share some of his opinions about life, which were dated, to say the least. I was happy to move on. Selim Savany is the Product Specialist and he showed me the car. He was very friendly and knowledgable. He was very responsive to most follow-up emails with questions. That changed when I found a part was missing from the broken charging cable (this is a Volvo plugin hybrid). Selim responded to my first inquiry and asked me to send him some photos of the cable. I never heard back again. I later learned the cable is over $400. I should have made them include a new cable when I purchased the $50k car. My mistake. read more

Update:. Another year, another year of disappointing service. Details are boring just leave it at don't do business with this service Dept. They make the 3 stooges look like the 3 wise men. Sad! Fake service! Terrible service department, I bought a brand new Range Rover from them and I'm mad at myself for doing it. Their service dept constantly makes the dumbest mistakes, this outfit is the embodiment of every negative stereotype of a car service department, stereotypes exist for a reason and Orloff is the reason. Learn from me, I made bad decisions doing business with them and now I have shame. read more

Drove 7 hours to purchase a used Jaguar from this dealership. While at the dealership the service manager bragged about the 150 point inspection done on all vehicles and how clean of a vehicle we were getting. After the deal was done we got in the vehicle to leave and the odometer had 1000 more miles than what was advertised, this was our first issue. On our 7 hour drive back home the low coolant light came on. Odd for a just purchased 150 point inspected vehicle right? Had to take vehicle to local dealership due to the coolant being practically empty. Informed by service technician here that the coolant cap was broken and needed replaced. Fast forward a month the brakes are now squeaking. Tried contacting the dealership to ask why we are having issues that should have been caught in the thorough 150 point inspection with no response from anyone even as high up as general management. Do NOT recommend buying a car from this dealership, especially a used car. read more

For the second time (2 different departments) we are totally dissatisfied with Howard Orloffs staff. We went in a year ago to look at buying s car. The salesman couldn't be bothered to give us a test drive. We bought our car at Imperial Motors instead. Then we have a problem with the wheel a year later. We go in for service for the new tire. We were told the car would be ready shortly. Hours later after no one updated us on anything we were told the car would be right out. Twenty minutes goes by. We ask where is the car. They say a few more minutes. This is a terrible way to treat customers. We will not be returning. read more

If 0 star is an option, I would pick 0. I came here yesterday because I got a flat tire this past weekend and this is the closest dealership from the city. I got a quote from my service person Kate for a price of $300 - I am thinking, ok this is pricey, but I am lazy and this would probably save me so much time and trouble, I am willing to pay this price for my "awesome service". Kate called me at 3:30pm and informed me everything is ready to go, my car was sent to the wash, I can come anytime but there was no rush. I got off work at 4:45 and called an Uber during rush hour to get my car back. I didn't use the shuttle service because I want to get my car back as soon as possible. When the car guy pulled my car around, my spare tire was still on. The tire I bought for $300 is nowhere to be found. I went to Kate and told her it was not on. She said oh so sorry, so and so forgot to do it, it will be ready in 15min. I was already a little frustrated because she told me it was ready at 3:30pm. I waited for another 40min. Kate found me in the waiting room and told me it will be ready anytime now, and that I can go wait outside if I like. I waited outside for another 15 min, a guy came over and asked for my receipt. I was confused but I still showed it to him. I waited for another 20 min, the SAME GUY came back and asked for my receipt AGAIN! I showed him again and asked him if he is trying to locate my car. He said yes, and he said OH, I know where to find it and left. I waited for ANOTHER 30 MIN... I was FURIOUS at the time. it was already passed 6:30pm at the time. My service person Kate has already went home, and yet, my car was nowhere to be found ! I stood in the front for a while, my second service guy came over and apologized and said the guy who got my car was new blah blah... My tire alert light was still on, so he took my car for a drive, because sometimes it took a while for the light to go off.... so here we go.... I was waiting and waiting.... finally, thank goodness, the guy pulled my car over. He seemed pissed off at me and just left without saying a word. I was about to head home when I found out my spare tire, tools and my trunk mat were not even put in correctly. The second service guy came over and helped me put it back. Needless to say, I will never come back here EVER AGAIN. This is the worst service I have ever received ever in my life. There was no communication between the staff, my service person left before my car was ready, there was no attention to detail, and even after this horrible service, I was not contacted by any of the staff to offer any apologies. I still couldn't believe I spent $300 for this... I will end my post with this: If you love your car, don't bring it here! read more

If I could give Orloff Zero stars, I would. I have had nothing but ridiculously bad experiences. If you own a Land or Range Rover in Chicago, get online and find an independent mechanic who isn't looking to rob you (I did). It is all smoke and mirrors there, no substance. They managed to unset my windows and then charge me $65 to reset them on my last visit. Ridiculously small stuff that they feel is necessary to make their quotas. I was given an estimate for 6K worth of work on my 1998 Range Rover. I found a Range Rover mechanic in the NW Suburbs who had me fax the detailed estimate and then called me immediately laughing at what I was being charged for. $331 for a new battery (battery is fine), $912 for a new O2 Sensor that is not even shorted out (he is charging me $221), $256 to put the glass on the passenger side mirror ($87 with no labor charge) and the list goes on (not to mention charging for an air filter 3 times). If you are thinking that you have to take your car there b/c it's convenient, think again. I had to take a cab and the Metra and it was an inconvenience but I am saving 3K and know I am being treated fairly and with respect. read more

Where do I begin. Terrible service. There is one gentleman working here who does a wonderful job, the rest are useless. Attempted to drop car for oil change but was informed upon drop off they would need the car for the day. Rescheduled apt, was told we would have a loaner car but upon drop was told we had to rent from enterprise. Thankfully the car rental is on site so this wasn't a huge deal. After 6 hours the oil change and filling the tires with air was not complete. Instead of a phone call I had to call the dealership and ask for an update. I was told the car was not ready and to keep the loaner over night. The next day after not being contacted my fiancé picked up the car and was told we need to bring the car back again to fix an issue with our front seat. Terrible communication & less than friendly service. Being a young couple you would think we would be treated a bit better in hopes we will continue to buy vehicles for years to come. Not the case. I guess the schlep to the suburbs it is. read more