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    Howard Orloff Imports

    3.3 (240 reviews)
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    Services - Howard Orloff Imports

    Bumper repair

    Auto diagnosis or inspection

    Auto frame testing

    9 More Services

    Auto maintenance

    Oil changes

    Auto repairs

    Auto brake repair

    Auto steering and suspension repair

    Auto transmission repair

    Routine automotive maintenance

    Transmission leak inspection

    Rear-end damage

    Howard Orloff Imports Photos

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    Recommended Reviews - Howard Orloff Imports

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    Orlofff slogan:   third time's a charm"

    They work on my Land Rovers roof weatherstripping twice (according to their records) It flew off the roof on the highway someplace between Boston and Cleveland. Hopefully didn't cause any damage to someone else's vehicle.. They want thousand dollars to replace it again. No warranty on labor. I am lucky I didn't let them rotate my tires- Imagine losing one of those on my trip.

    Flip a coin to see if this unreliable app's remote start will actually start the vehicle
    Savan P.

    Please do yourself and favor and DO NOT buy a Range Rover. I bought a brand new Velar and will definitely be my first and last Range Rover. I have had 3 used cars and this brand new $98k vehicle has had more problems than all my previous used cars combined. Literally. Multiple times this vehicle would not start due to electrical / software issues. Yes you heard it. A brand new $98k car won't even start. I've had multiple service appointments / software updates here. Nearly 3 years later (got it brand new late 2017) it is still not fixed. Also randomly all the instrumentation / dashboard will shut off while driving. See the pic. Yes that is while the car is in motion and the entire dash is dead. No speed, fuel, turn signal. This is on a good day. Sometimes the car wouldn't even start. 3 years later and nearly 5-6 software updates promising to "fix the problem" and it is still doing it. I am now out of the 50k factory warranty. I paid $4,500 for the 100k extended warranty at the time of purchase. You'd think this would cover this problem right? NOPE! They charged me $574 for a software update to fix this problem that has been there since I got it. Also. The remote app is awful. Just as unreliable as the vehicle. Maybe even worse. Car doesn't start half the time. See attached pic. 1.5 / 5 stars with over 1,000 reviews. I'm not making this stuff up. Look up other vehicle brand apps. MUCH better consumer satisfaction. I truly do not understand how anybody who is aware of the horrible reliability of Range Rover would waste time, money and sanity on such an overpriced unreliable vehicle. Please do yourself a favor and buy ANYTHING else.

    Took my 2017 Evoque for an annual maintenance; under 40k Factory recommended. The service fee has substantially increased compared to previous years. (This would be my third year) They found that both brakes and rotors for the front and rear needed to be replace. The amount for labor charge was a joke! I will not come here again, unless i need to use my extended warranty

    Email from H.O.
    Mr B.

    The body mechanic that H.O. used for my Jaguar screwed up some wiring and caused the wiring harnesses to melt and short circuit. This also caused a drain in my battery. Initially they claimed that they did all the work perfectly (as they always say) and I had to pay nearly 400$ out of pocket for a new battery. Auto body mechanic that Orloff used had to pay nearly 9K for additional work but H.O. still refused to reimburse for the battery although the issues are directly linked (by this time they had to replace the battery a second time due to the initial faulty wiring) Once wiring work was completed by H.O. (It took 8 weeks) I pick up my car and immediately notice that my speakers now do not work. I inform H.O. and they confirm that they also could hear there was an issue, but made me wait literally weeks to begin repairs because the Service manager was OOO. They wanted him to listen to the speakers as well (I still don't know why). When I finally got to speak with the Service Manager they told me they needed to keep the car in order to do diagnostics (someone from ABT told me this should not take more than one hour to perform). H.O. did not want to give me a loaner and elected to give me my car back more than 24 hours after I left my car with them (still undiagnosed). I reached out to another manager multiple times via email and left messages with the receptionist. I have not received any response from anyone at Orloff in 6 months. Additionally, I requested support from the Better Business Bureau and H.O. Did not respond to the BBB on two separate occasions either. On top of all of this, I received a nasty email from the service representative who was not pleased with my review of this negative experience, as it affects "how [he is] compensated", and refuses to provide any service beyond that (email attached to this review). This review does not cover the H.O. Tow truck driver breaking the tie rods on my car (leaving the car unable to drive for a period) or the incorrect mirror being replaced on my car, requiring my car to go back to the shop for two days to replace (...two days to replace a mirror).

    XC60
    Burak S.

    This review is for sales department, in particular Adrian from Volvo sales. He priced everything fair upfront and didn't play any games. What I asked he delivered, and what he promised he kept. Communication, knowledge, personal service A+. There is more. Unlike other sales folk, he didn't stop there. I already needed couple of favors post sales, he could've easily passed me around now that his part is done, but he still goes above and beyond helping further. Go see him, and make it an easy, and pleasant experience.

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    Page 1 of 6

    Ask the Community - Howard Orloff Imports

    Review Highlights - Howard Orloff Imports

    Specifically Paul and Alicia, two of the nicest people that I've dealt with in the car business.

    Mentioned in 15 reviews

    Read more highlights

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    TIP: Hot water is to the right in the men's bathroom!…read more Also provides complementary Lyft for service visits, but double-check.

    We have a 2024 Honda CR-V on lease through Downtown Honda Chicago. When we leased the vehicle, we…read morewere told that all oil changes during the 3-year lease would be free. After the first oil change, I kept smelling something burning. I brought it back because I knew something was not right, even though I was initially told it was fine. It turned out that the oil cap had not been put back on. They told me they had to clean the entire engine and said they made it look "showcase." That was obviously a serious mistake. Even after that, I continued going back for oil changes because they were supposed to be included with the lease. Recently, my husband received multiple text messages and phone calls saying there was an "important safety recall" that needed immediate attention. We scheduled the drop-off for this morning and planned to have the recall handled along with regular service. When my husband arrived, he was told there was no recall and that the employee had "triple checked." Then he was told the service would cost around $1,600 for the checkup, oil change, tire rotation, and other items. He was also told the free oil changes were only for 2 years, which is not what we were told when we leased the vehicle. That also does not make sense because I had the oil changed there in late fall or early winter. My husband ended up leaving with the car and was late to work because of this. When I called to follow up, I was told the last and only oil change on record was in May 2024. That is not accurate, and it is very concerning that their records do not match the service we received. Between the oil cap being left off after service, the confusing recall messages, the sudden $1,600 charge, the conflicting information about the lease oil changes, and the inaccurate service records, I no longer feel confident in how this dealership is handling our vehicle. This is also not the first major issue we have had with Downtown Honda Chicago. During the initial lease, we were overcharged, and they later wrote us a check for $2,000 in exchange for my husband not writing a terrible review. They even delivered the check to his workplace, which he did not know was going to happen. All of this has made the entire experience feel extremely unprofessional and concerning. These issues need to be escalated, and I will also be contacting Honda corporate.

    Fox Ford Lincoln

    Fox Ford Lincoln

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    Well oiled machine of a service dept. fast intake and follow up. No upselling. Great staff. Thanks…read moreJennifer

    I've been coming to Fox Ford Lincoln for years since moving to the city back in 2014. I always…read morethought they provided good service at a premium price (being a dealer in the center of the city, I expected and was happy to pay the additional premium for the convenience.) Right after they switched to the Murgado brand, I brought my Ford Escape in for an oil change back in January of this year. I noticed immediately after the oil change that the plastic tray that covers the bottom of the engine would fall off and drag on the road. I bought some additional screws and that held me over until the cover continued to lose the screws and detach and today I asked them to fix it when I came in for my scheduled oil change. Parallel to this, I asked them to check a seatbelt in the rear that wouldn't retract. They said it'd be $280 for the diagnosis and the majority of the time, they can fix it. Okay. They have my car all day and tell me I have 45 minutes to come pick it up because they close at 6 unless I want to wait until tomorrow. They said it'd be $1200 to replace the seatbelt (they couldn't fix it) and $600 to replace the bottom cover. I denied both. I talked to my service advisor, David and explained that they caused the issue with the bottom cover and he lied to me and said they didn't need to remove the cover for an oil change. He also said they couldn't cut the part hanging off because it was covering a key part of the engine protecting it which also ended up being false. They also charged me $30 to put new screws in without fixing the problem. When I arrived and complained to the manager, they did nothing to fix the issue (saying the car was "old") and still charged me $440 for the oil change, 3 screws and seatbelt diagnosis Oh, and did I mention when I looked at the bottom and did a small minor tug, one of the screws came right out. I also disassembled the back seatbelt myself, and I fixed it within 2 minutes of messing with it. I'll never be back. UPDATE: I took the cover off the broken seatbelt and messed with it for 5 minutes and was able to fix it. I asked the service manager for a refund for the $280 and they said they'd send me a check. 20 days later, I never got the check, so enjoy the chargeback on my credit card. STAY AWAY!

    Chicago Motors - https://flic.kr/p/2pBTK7o @kjameshenderson

    Chicago Motors

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    West Town, Humboldt Park

    I came across the the CMC ( Chicago Motor Cars ) team when someone send me a beautiful 993 Turbo -…read moreAndial Build in the gorgeous color of Iris Blue. When I asked around about their reputation and did some research, I got nothing but a lot of past negativity. I was advised to stay away by some of the Porsche experts in the field whom care about me deeply and have a great friendship with. You guessed it, I proceeded anyways with the vision that finding a combo like this isn't an everyday opportunity - This is when I first connected with Parin Shah, to explore the car and its background. Parin and the CMC folks were nothing short of incredibly honest, forthcoming and fair in describing the car. Parin himself spoke with me multiple times, getting me everything I needed and gave me full access to the car for PPI at another dealer. My review on the PPI in the Chicago are is here, and once again thanks to the Barnaba team: https://rennlist.com/forums/993-turb...993-turbo.html- Parin and my sales lead Chris Moran were truly awesome. The deal was a very fair one, the car checked out perfectly with the thorough PPI. I just received the car and took for a drive, it is incredible and 100% as described. In fact, they under promised and over delivered. What a gorgeous 993 Turbo! I also like to say that Parin and the CMC team showed so much Good-Will towards building a relationship - in an effort to build towards the Porsche community and win my business as a potential future client. They were punctual, follow-through A+ and delivered on every single promise they made. I was direct with Parin the first time we talked, I asked him about the negative thoughts out in the market. He was very mature, honest and respectful towards that opinion. He said "give me a chance" - boy am I glad that i did. Parin, Chris and the CMC team : Thank you so much for your hard work and for delivering to me Iris Blue as promised. You have won a client for life!

    Keep in mind that I did not actually purchase a vehicle, so much of my review is based on the…read morehospitality. Starting off, one needs to know that it is a small lot in central Chicago and there was no parking around whatsoever, I had to walk to the area, and when I did get there, I had some difficulty finding the front desk. There is a warehouse on the left where a few men were working on the cars. I decided that they were too deep in their work to be bothered by me, and I walked around the cramped place. A man drove up in a Ford Taurus, parked it, and upon seeing me, greeted me quite nicely and asked what car I was looking for. He answered my questions respectfully, and I might add, truthfully, as he didn't seem to think long. He offfered to show me around, and I said I could manage on my own. While I was looking around, He walked up to me a couple of times and asked if I was having trouble. I said no. At the end, he said he appreciated me coming, shook my hand, and gave me some business cards. Now, onto the car quality. Some I saw were completely torn down inside, with wires everywhere and half with missing center consoles. However, all of the cars, except about 1 or 2 on the lot, had a musty smell, combined with an overpowering sweet scent, like someone hadn't showered and only wore cologne for a year had lived in the car. I never found the reason why that was. Other cars had police decals on them that were being scraped off, and there was a building in the back, seemingly unused, as the door was rusty, locked, dented, and the windows were boarded up. Good place. Could be better.

    Howard Orloff Imports - autorepair - Updated June 2026

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