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    Bentley Gold Coast

    2.7 (54 reviews)
    Open 9:00 am - 6:00 pm
    Updated 3 months ago

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    Ask the Community - Bentley Gold Coast

    Review Highlights - Bentley Gold Coast

    I met and enjoyed a nice visit with Joe the owner of Gold Coast and was dealing with Kane..

    Mentioned in 9 reviews

    Read more highlights

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    Honda of Downtown Chicago

    Honda of Downtown Chicago

    1.7
    (313 reviews)

    I went here today. And thought this place was outstanding. Great Customer Service. Everyone was…read morevery helpful.

    Stay away. Short…read moreVersion: Luis tried to charge me $550 for a service which - He told me would be covered under warranty, and cost me nothing - Upon pushing back it was discovered the service was never even performed! After this ordeal my car remains in the same state as when I brought it in. Long Version: My 2017 Civic air conditioner has been underpowered lately, and I researched and found that there's a known factory defect, and Honda has a 10-year-warranty covering condenser leaks due to this defect. Luis told me that there would be a $550 diagnostic fee, but if the warranty covered the issue, then I would pay nothing. This was a big gamble, but at the end a day of worrying, they sent me a video saying yes, it would be covered under warranty. On the second day they said I could pick my car up at closing time. I arrived looking forward to having a working AC again and was told that actually the part was on back-order, and they had fixed nothing in 2 days. This was fine though disappointing. It could have been better-communicated. Luis also told me that they topped it up with coolant and diagnostic dye. I thought this was strange. Didn't we have a diagnosis already? Finally he said "Yes it'll just be the $550 and you can go". This was upsetting since I had already been told I wouldn't have to pay. I pushed back, and he insisted for several minutes, saying that I had signed an agreement to pay this, and that he would show me what I signed. Why add coolant to a leaky system? Why add diagnostic dye if we know the cause? Eventually he went to talk to the tech, and it turned out that neither of these services were even performed. Only because they were never performed was I allowed to leave. It seemed irrelevant that it completely went against what he had told me earlier. Imagine if I had paid instead of pushing back, I'd have spent $550 on nothing. How often do they do something similar to customers? He also said they will not call me when the part comes in but that I should call them every 2 weeks. I have no way to know if they even ordered the part, but I have a guess based on what I now know about how they do business. I don't expect to have my AC fixed here. After a lot of time and emotional energy spent, I have absolutely nothing to show for it. Don't come here for anything. If you must got to a Honda dealership go to another one.

    Bentley Gold Coast - car_dealers - Updated August 2026

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